All in all a great trip!
Searched on Google and you looked like a small and friendly outfit and good value. I am happy to have completed your questionnaire but felt that our holiday required much more detailed feedback.
To give you some background, I have worked in the luxury travel industry since 1999, including 6 years at Scott Dunn up to Nov 2012. I have therefore been lucky enough to experience some of the best hotels, ground handling and service in the world and in particular have experience of the luxury ski market.
I was so impressed by your team on the ground in Arabba and can safely say that I have never met such charming, competent and mature resort staff as Tom, Jo, Matt and Chris. Not only did they all look after us with great efficiency and care, they were also great fun to be with. Skiing with them was like skiing with friends. I must admit that the fact Collett's offered hosted skiing had slightly passed me by so it was a great bonus to get this thrown in. It really made the holiday for me, especially in an area such as the Dolomites, which can be confusing to navigate.
Everything ran smoothly in terms of transfers and your staff both in the office and on the ground were great about our flight being delayed. I should also say that Viv in your office was great to deal with and was wonderfully un-pushy when I couldn't confirm our booking until quite late in the day.
Also, really nice to be supplied with essentials in the chalet and not have to buy washing up liquid etc for only a week's stay.
All in all a great trip! Thank you again and I very much hope to be back!