Privacy & Data Protection Policy

We (Collett’s Ltd. Trading as Collett’s Mountain Holidays and including Eastfield Lodge Guesthouse) are committed to protecting and respecting privacy.

This policy (together with our booking conditions and any other documents referred to in it available on our websites www.colletts.co.uk, www.collettsportal.co.uk and www.eastfieldlodge.co.uk) sets out the basis how any personal data we collect, or that is provided to us, will be processed and stored by us.

For the purposes of the Data Protection Act 1998 and the General Data Protection Regulation 2018, the data controller is Collett’s Mountain Holidays, 3a Market Hill, Saffron Walden, Essex CB10 1HQ. Telephone number 01799 513331.

We are registered with the Information Commissioner’s Office (ICO), the UK independent public body responsible for upholding information rights and data privacy.

Information we may collect about you

• Name
• Postal Address
• Email Address
• Phone Number
• Dietary requirements
• IP Address
• Payment Information

Collection and use of data about you:

• Information that you provide by filling in forms on our website (“our site”) this includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
• If you contact us, via a telephone, post or email, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you don’t have to respond to them
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
• Information that you request us to forward to another person including but not limited to addresses for brochure requests and details of proposed holiday requirements.
• It is also important that the personal data we hold about you is accurate and current. Please keep us informed if any of the details you provide to us should change.

IP Addresses and Cookies

We may collect information about your computer including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our webmaster. This is data about our users’ browsing actions and patterns, and doesn’t identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that’s transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.

They enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our site.

Cookies

Performance cookies; Google Analytics etc.

• These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Registration/Members login cookies

• These cookies are used to track which visitors are signed in to the Members only area of the website so that these visitors do not have to enter their password for every Members only or admin page they visit.

Functionality cookies

• These cookies are used to remember choices visitors have made including for example, remembering that a visitor has previously entered information in an online form.

Targeting/advertising cookies

• These cookies are usually set by a third party in order to ensure a visitor gets shown a random, varied list of travel offers on each page they visit.

By using the site you are agreeing to the use of cookies as described.
You can refuse to accept cookies by activating the setting on your browser which allows you to do this. However, if you select this setting you may be unable to access certain parts of our site. Unless you’ve adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or Members. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of services. By submitting your personal data, you agree to this transfer, storing or processing. We’ll take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.
Unfortunately, the transmission of information via the internet isn’t completely secure. Although we’ll do our best to protect your personal data, we can’t guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we’ve received your information, we’ll use our reasonable endeavours to try to prevent unauthorised access.

Uses made of the information

We may use information held about you in the following ways:

• To provide you with information, products or services that you request from us or which we feel may interest you, where you’ve consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.

If you’re an existing customer, we’ll only contact you by electronic or paper means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. We will only contact you by email if you have given us express permission. Likewise, we will only send you a brochure if you have requested a copy previously.
We do not permit third parties to use your data.
If you don’t want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

Disclosure of your information

We may disclose your personal information to third parties:

• If Collett’s Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
• If we’re under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of use and other agreements; or to protect the rights, property, or safety of Collett’s Ltd., our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We’ll inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Collett’s Mountain Holidays, 3a Market Hill, Saffron Walden, Essex CB10 1HQ. Please mark your correspondence for the attention of the Data Controller.

Our site may, from time to time, contain links to and from the websites of our Members, partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we don’t accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access personal information held about you. Your right of access can be exercised in accordance with the Act and the General Data Protection Regulation 2018.
Any questions, comments or requests regarding this privacy policy are welcomed and should be addressed to the Data Controller, at is Collett’s Mountain Holidays, 3a Market Hill, Saffron Walden, Essex CB10 1HQ.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. This version was last updated on 22 November 2019.