This was our fourth holiday with your company and this time it took longer than usual for our booking request to be confirmed, which caused a slight problem with the flights we wanted to book. The only minor complaint is that some nights there were so many people at office hour your staff struggled to spend sufficient time with everyone who sought advice. We always use the route laminates and the knowledge of your staff to help us do self guided walks, so group activities are not relevant to us. We have used you before and you have always provided us with an excellent holiday. We like the flexibility you offer, the outstanding locations where you are based, the excellent route laminates and the knowledge of your staff, plus the socialising at meal times.