Your staff, George, Mary, Kat, and Sebastian were absolutely without fault in their friendliness, helpfulness and professionalism during the week, in which the lack of snow gave them additional problems, as well as coping with the 'first week' bedding in. As a team they were excellent, and as individuals very approachable and knowledgable, and fun to be with! They coped with the poor weather on the first 3 days very well, and kept us skiing! Fantastic Crew! We are sorry for the delay in sending this- our Christmas was taken up with lots of family stuff, and a very nasty 'Flu which we picked up on the miserable flights home! Thanks again to your Team in Arabba!