We arrived at the beginning of Office Hour so our information was a bit rushed and we felt overwhelmed initially. We did have an opportunity to sort out our questions later in the evening. Knowledge of the local area was relevant and recent. I am an experienced mountaineer and I do everything at my own risk and therefore had no expectations that Collett's would take on this burden for me. One route I particularly wanted to do was not available due to the lack of cables. This was nothing to do with Collett's organisation and the organised walks we did were very enjoyable and some were challenging.