The personalised letter left for us even congratulating us (because it was our honeymoon) and leaving a bottle of champagne was a surprise that truly delighted us. Extensive information was left on walks we could do that day (being their day off) that were obviosuly thought through and specific to us. It was obvious this was not just a mail merged letter, it was to us. It set the scene for an amazing holiday. I did have to call Jo at one point and even though it was her day off she was warm and eager to answer any questions.
I wish there was a way i could rate the helpfulness of your staff higher than outstanding. Conversations at office hour were a highlight of our stay.
I wish there was a way i could rate the helpfulness of your staff higher than outstanding. Conversations at office hour were a highlight of our stay. The walks we went on absolutely blew us away. I am significantly less fit and less adventurous than my husband and was worried that i would either be way beyond my comfort zone or that he would be bored. Thankfully due to the professionalism, knowledge and experience of Sam and Jo, we were both amazed by the walks. I felt like i was challenged, but never unrealistically. My husband went ahead at times and also thoroughly enjoyed talking with the leaders to learn more about their adventures. And you could never be bored with the amazing views we saw! We couldn't speak highly enough of Sam, Jo, Tom and Cat. They made our trip the perfect adventure that it was. They always consulted with the group to make sure everyone was happy, they communicated well on what to expect and our group plan of attack and somehow in between all of this they managed to make every person feel like a long lost friend. My husband and I thoroughly enjoyed talking to the leaders personally and it added to our experience. Sam in particular was fantastic in leading a group on a challenging walk. At the end, we all had the most amazing sense of achievement and we felt as though we had done it together, almost as a team. Our walk with Sam will likely remain one of the best days of our lives. Jo is potentially the bubbliest person i have ever met. Her adventurous spirit is infectious. She was genuine with her interaction with everyone and obviously knowledgable and experienced. Somehow, even though I am no athlete, I have come back from the holiday keen to train up to do some fell running after speaking with Jo about it!
Please pass on our huge thanks to Sam, Jo, Tom and Cat for an amazing trip that just would not have been the same without them! We hope to see them one day in Australia maybe - or perhaps even on another colletts holiday one day!!!