When I first located Collett's through the internet I had two enquiry calls - one with Rhian and one with Phil. Both were very helpful as I was quite tentative about whether it would be suitable for the four of us - with my two teenage girls 15 and 19. We flew into Asturias (our choice as the second of our weeks was in Oviedo) mid-afternoon and arrived about 6.30pm. Tom met us straight away and took us to our two lovely rooms on the first floor. It was so welcoming and straight forward. And then downstairs for first office hour and a beer. I appreciated Tom coming up to the bar to get the drinks!
I wouldn't alter at all-it worked really well for our week. We enjoyed being able to talk over the day and discuss the next walks; particularly appreciated the flexibility at the end of our week when there were few of us and our suggestions were listened to by Tom, Sarah, Rick and Dom and led to an altered and brilliant day. For our week the mix of walks and the groups worked really well.
On the Wednesday we went canoeing in Panes and appreciated Tom's help with this and booking.
Keep the good standard! I was looking for a holiday that would combine with a week based in Oviedo exploring the beaches and Asturias. I came across mention of the Picos and walking in a Guardian article and googled for walking holidays. Colletts appeared early on and given your base not far from me in Cambridge I made the first phone call and was impressed.