I found everyone helpful and friendly and happy to answer the odd enquiry. I think the way in which you organise your holidays with a good choice of what to do and at a reasonable price means your formula is just right. We were looked after but not too much!Just one thing - and I think it troubles most of your guests. Chalet Angelo is up a very steep hill and the thought of it after a long, quite tiring walk, is awful. I would like to suggest that you organise for one of your buses/vans to be at Verena at, say, 5.00pm to give a lift to anyone who cannot face going up that hill! We want to try the Pyrenees but you are already there so we will probably go with you again.