"why did we not come here before?"
Our first time in the Italian Dolomites and we both said "why did we not come here before?" Having never travelled with Collett's before, everything was a new experience - and what an experience! From the moment we were collected from Venice by our transfer driver, we felt welcomed and in good hands. This feeling continued throughout our one week stay. The staff at Chalet Verena were faultless in their attitude. Nothing was too much trouble. They were knowledgeable, aware of our requirements and keen to help in any way possible. The rooms were large, spotless, light and airy. Housekeeping was regular and of a high standard, food was plentiful, tasty and varied.
We were welcome to go on any of the organized walks or make our own plans. When going our own way, information on our plans was readily available and with first hand knowledge.
We won't attempt to name individual members of staff in case we miss some and it may look like a criticism and we have no criticism. The rest of the hospitality industry could use Collett's as an example to follow in making guests feel welcome, comfortable and in good hands. We will be back.