I booked our holiday over the phone and was dealt with efficiently and in a friendly fashion each time I called. We were looking for Low Level Walking, Moderate Level Walking, High Level Walking & Mountain Scenery.
We had a stressful arrival because KLM lost our luggage! The staff at the chalet couldn't have been more helpful. They chased up our luggage, lent us clothes and boots so we didn't have to miss out on the walking and generally tried to cheer me up!
We had a hire car and could drive to other walks as necessary, however, one day we went in the minibus not realizing we would be charged €20. We would have taken our car if we had known. Maybe staff could advise guests prior to booking transportation how much it would cost? On one occasion I think the group size was too large for only one leader and we had an issue with strong-minded guests who overrode the leaders decisions!
We were happy to be responsible for our own safety as we are accustomed to walking in the Scottish highlands, but I do think the leader should be familiar with the proposed route and have walked it at least once.
We liked the thought of being with like-minded walkers in a group setting so we could talk and meet new people without the language barrier all the time!