We felt the pre-departure advice was very helpful. We received excellent advice about including Venice in our trip, and found the hotel recommendation and reservation service very useful. It was superb not to be tied to a particular arrival and departure day- very refreshing to have such flexibility in a holiday company. Very friendly and helpful when we made initial phone contact. We didn't know where to go in the Dolomites and, after much internet searching, it seemed to us that Colletts was a specialist company that would get us to the type of place we wanted to be! Also, we needed flexible arrival and departures days.