Online there seemed to be a greater level of detail, however, I'm not sure you could get this into the handbook.
My responses, both through email and phone, were immediate and always very helpful. Although we were in self catering we visited Verena daily for Office Hour and at other times. We were always greeted with outstanding friendliness and enthusiasm. Maps on route laminates were hard to read, although it didn't matter as Collett's had provided a map.
We were touring different areas of Italy and wanted to spend some of that time in the mountains. I'd looked at Collett's previously and the holidays always looked great so started looking at the website. we've stayed in similar properties in the English Lake District and they are cheaper but the chalet and venue just couldn't be faulted.
The whole experience was excellent, accommodating for families like us wanting easier walks and freedom to do our own thing but also for the more serious walkers.