Relaxed, welcoming atmosphere with individual attention flexible to needs of each guest. Really personable staff with excellent social skills and genuine interest in all visitors. Very organised, professional approach combined with ability to make everyone feel included and to help them to get the best out of their individual holiday.Great local knowledge passed on by Robert and Lesley. All staff have clearly taken on board all that has been done previously and are happy to add their extra elements and enthusiasm to make each walk really enjoyable! Loved look of walking options available on first trip to Austria and my travelling friend had previous very good experience on skiing trip. In spite of more rain than normal, a wonderful few days in Austria was made special by a great team! Many thanks.