Walking Holidays

Europe’s majestic mountains ~ with a genuine specialist
Organised & Self-guided Walking

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Tel. 01799 513331 - - Open Today - 9am to 5.30pmCollett's Ltd. is ABTA bonded W6883 - Travel with confidence
Organised & Self-guided Walking with a Genuine Specialist

Update – Monday 29 June

At Collett’s we are striving to make safe and sensible decisions concerning Covid-19. Recent easing of travel restrictions in Europe and talk of quarantine-free ‘airbridges’ is good news and hopefully we have entered a new phase. However, there is still uncertainty on many levels and we have to be patient, so that the enjoyment and safety our unique holidays is not compromised.

Currently, all holidays up to 30 July have been cancelled, but we await with anticipation new FCO advice regarding non-essential travel, as well as any further positive developments in Europe. We are in regular communication with key contacts in our destinations, gleaning as much information as possible on local restrictions.

We are eager to get you back on the trails of alpine Europe’s majestic mountains and we cannot wait to have good news for you, perhaps even for late summer. For now, though, if you crave your Collett’s holiday too much and you simply need to make a booking for medicinal purposes, then why not take a look at Autumn in Tuscany or Winter in the Dolomites – or you can book anything in Spring or Summer 2021 without paying a deposit until the New Year.

Update – Monday 8 June

Following on from previous announcements by the UK Prime Minister we took the decision last week to cancel all summer waking holidays up to 9 July. Anyone with a holiday booked during this time should now have been contacted by email. If you haven’t had an email, please check your junk email and then call us on 01799 513331.

Thank you to everyone that has already deferred their holidays to a later date or to next season – we look forward to supplying your holidays and seeing you in the mountains in the not too distant future.

Following recent announcements by the UK Prime Minister, along with the ongoing situation and its unprecedented impact upon worldwide travel, we will continue to address the situation regarding travel, our destinations and will keep you updated with any decisions made.

For guests who were due to travel in March and April 2020: We’ve now contacted all of our customers that booked with us for our Spring Walking Breaks, along with those who were due to enjoy the last few weeks of the Winter season. Once again, we’re really sorry that you didn’t get to enjoy your much-anticipated time in the Tuscany or Andalucia. Thank you for your understanding and to those that have booked later in the season or deferred your dates.

All Summer Holidays starting after 10 July
Rest assured we are constantly reviewing how best to manage our summer walking season in this extraordinary year. Our discussions and endeavours to predict the future are constant, but ultimately it is simply too early to react to the situation now. Some contingency plans are likely – and if you have booked a holiday with us and have already decided you will not be travelling this year, it would help us enormously to know this.

Delaying Balance Payments – For anyone who has a booking this summer after July 9, your final balances will be due quite soon and you will be contemplating whether to pay or cancel. In sympathy with this predicament, we are offering some breathing space by delaying all final balance payments, so that they will now only be due 4 weeks before you travel, instead of 8. We hope this provides a little peace of mind.

Hopefully after the current period of lockdown we will know more about the situation going forward. However, rest assured we will endeavour to find the best possible solutions, backed up by the necessary support from our fabulous managers here in the UK and our resort-based teams.

As always, please contact enquiries@colletts.co.uk or call on 01799 513331 if you would like to discuss any aspect of the above.

It goes without saying we greatly appreciate your patience, goodwill and understanding. Indeed, may we thank all of you who have already contacted us offering kind messages of support. We hope very much that we can welcome you to the mountains soon.

We will surely all need a good mountain walk as soon as feasibly possible.

For guests who are due to travel to Andalucia or Tuscany this Autumn: We continue to have all of our autumn walking plans in place and look forward to providing your walking break. At the moment we’re focusing our efforts and attention on customers who were due to travel in the period up to July 9, 2020, so please bear with us – we will reply as quickly as possible to your enquiry.

For guests who are due to travel or interested in booking from December 2020 onwards: We currently have all of our winter plans in place for a return to skiing and snowshoeing holidays in the Dolomites. At the moment we’re focusing our efforts and attention on customers who were due to travel in the period up to July 9, 2020, so please bear with us – we will reply as quickly as possible to your enquiry.
Best wishes from all at Collett’s Mountain Holidays.

An update on the current situation in our Summer destinations

Austria. Ehrwald and Matrei

Following from an official press release on the 4th May the Tyrol region have confirmed that their official curfew was lifted on the 1st May.

A minimum social distancing of 1-metre remains in place along with a restriction on groups of no more than 10 people. This Is likely to remain in place until the end of August

With this lifting of the official curfew, restaurants are permitted to begin re-opening on the 15th May so long as they adhere to the following restrictions:

  • A maximum of four adults (in additional to any children) per table
  • All tables must be at least 1 metre apart
  • Face masks must be worn by all staff at all times
  • Face masks must be worn by customers when entering and leaving the property.

In addition to restaurants opening. Hotels and other accommodation providers are permitted to open their doors on the 29th May. Once again restrictions for this will in place and are due to be announced officially within the next couple of weeks.

The Zugspitz tourist board announced in the past few days that they will official open the summer season on the 3rd July. This includes all public buses, trains and lift infrastructure. This has also been confirmed our friend Daniel at the wonderful Hotel Sonnenspitze.

Whilst all of this is positive news that Austria is seeing a decrease in the daily infection rates and is looking to the future, all of the nations borders do remain closed at this time with no word on when this will change.

Italy. South Tyrol

During an official press release on the 9th May the South Tyrol region have announced that their official curfew was lifted on the 4th May. A minimum social distancing of 2-metre remains whilst group exercise is permitted so long as this distance is kept.

With this lifting of the official curfew, retail shops, museums and libraries are now already beginning to re-open. Restaurants and Accommodation providers are permitted to re-opening on the 25th May so long as they adhere to the following restrictions:

  • Ensure that all guests have at least 10 square metres to themselves in communal areas, this does not apply to dining areas.
  • All dining tables must be at least 1 metre apart
  • Face masks must be worn by all staff at all times
  • Face masks must be worn by customers when entering and leaving the property.

A skeleton bus network is currently running within the South Tyrol allowing travel for those key workers however services into the area remain closed at the current time..

Whilst all of this is positive news that Italy is seeing a decrease in the daily infection rates and is looking to the future, all of the nation’s borders do remain closed at this time with no word on when this will change.

This also falls in line with the official travel advice from the FCO and WHO, both of which are advising against all but essential travel at this current time.

Switzerland. The Engandine

Following from an official press release on the 29th April the Engadine region have announced that restaurants and hotels are permitted to re-open on the 11th May. A minimum social distancing of 2-metres remains in place. Use of face masks is not mandatory. A ban on large social gatherings (1000 people or more) remains in place but smaller gatherings are to be re-evaluated on the 27th May

Most local bus networks and train networks are already running with the mountain railways expected to re-start on the 8th June.

Whilst all of this is positive news that Switzerland is seeing a decrease in the daily infection rates and is looking to welcome guests once again, all of the nation’s borders do remain closed at this time with no word on when this will change.

This also falls in line with the official travel advice from the FCO and WHO, both of which are advising against all but essential travel at this time.

Use the form below to confirm your booking

Walking Holiday Booking Confirmation

Collett’s Mountain Holidays Booking Conditions

1. CONTRACT: Please read these booking conditions carefully as they, together with the specific information in your booking confirmation, form an important part of your contract with Collett's Limited (company number : 03467538 whose registered office is at Market House, 10 Market Walk, Saffron Walden, Essex, CB10 1JZ) trading as Collett's Mountain Holidays.

2. PRICES: We reserve the right to alter any of our advertised prices. Our prices were set on 31 October 2019, and the reference exchange rate was 1.159 (as published by the Financial Times). You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. All prices quoted are fully inclusive of non-optional charges.

3. SUPPLEMENTS: We reserve the right to apply a supplement to your holiday after you have booked in the event of increases to the costs of supplying your holiday, which might result from changes in the cost of fuel or other power sources, accommodation costs, costs of compliance with local rules and laws, exchange rate fluctuations and/or government action (including changes in any levels of taxation such as VAT). Supplements will not be applied within 20 days of your arrival date.

4. MAKING A BOOKING AND PAYMENT: When you have chosen your accommodation and you make a request to us to book it, you must pay a deposit of £100 (or £150 for our Ski Safari, Camino de Santiago, Kitzbuhel to Cortina, Mountains to the Med, and all Hut to Hut holidays), or if you are booking within 8 weeks of your arrival date the full cost of the booking. Your booking is only confirmed and a contract between us will only exist when a) your party leader has ticked the box on our client portal confirming that they accept our terms and conditions; b) we have received in cleared funds a deposit of £100 or £150 (as appropriate) per person; and c) we have issued our confirmation by email. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.

5. FINAL BALANCES: If you have paid a deposit, the ‘final balance’ of the cost of your holiday is due 56 days (8 weeks) before departure. If the balance is not received on time, we will remind you that it is overdue. If you then do not pay within 7 days of this reminder we reserve the right to cancel your booking and retain your deposit.

6. INSURANCE: It is essential that you take out adequate and valid insurance, which should include (without limitation) cover against the cost of cancellation by you, assistance (including repatriation) in the event of accident or illness, and third party liability for injury and damage. We recommend that your policy is as extensive as our recommended insurance policy, details of which can be found on our website. Insurance premiums in respect of travel insurance purchased from us are non-refundable and non-transferable.

7. BOOKING CHANGES: After our confirmation has been issued, any requests for changes must be sent to us in writing by e-mail or post, by the person that made the booking. We cannot guarantee that we will be able to accommodate your request but we will try to do so. If you change the number in your party, the accommodation price will be re-calculated. If the party size is reduced, this is likely to mean the remaining members paying more due to under-occupancy.

8. CANCELLATIONS: If you want to cancel your booking, the person who made the booking must send this in writing to us, by email or post. You will be charged a cancellation fee as follows: If you cancel (this is the date on which we receive your written notice of cancellation during the hours of 9am to 5.30pm):

More than 57 days before your arrival date: deposit only;
Between 56 and 43 days before your arrival date: 25%;
Between 42 and 29 days before your arrival date: 50%; and
Within 28 days of arrival date: 100%
Charges are shown as a percentage of your total holiday cost (including any excursions).

9. YOUR RESPONSIBILITY FOR YOUR BOOKING: When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.

10. OUR LIABILITY, CONDITIONS of CARRIAGE & LIMITATIONS: (a) Our obligations, in providing any accommodation or service included in your holiday, are to take reasonable skill and care to arrange for the provision of such accommodation or services. Therefore, providing we have selected our providers with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or other service providers. We will also have no liability in the following situations: (i) where the accommodation or services cannot be provided as booked due to circumstances beyond our control or which amount to "force majeure" (including, without limitation, terrorist activity, natural disasters and adverse weather conditions); (ii) where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you; (iii) where you incur any loss or damage that relates to any business activity; (iv) where any loss or damage relates to any services which do not form part of our contract with you. (b) Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 times the cost of your holiday with us. We shall have no liability where the cause of the failure to provide, or failure in, your holiday or any death or personal injury you may suffer is not due to any fault on our part or that of our agents or suppliers, because it is either attributable to you, or attributable to someone unconnected with your holiday and is unforeseeable or unavoidable, or is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our agents or suppliers could have foreseen or forestalled. We will only accept liability for negligent acts or omissions of our employees, suppliers, sub-contractors, servants or agents providing they were at the time undertaking work authorised by us. (c) Our liability will also be limited: in accordance with and/or in an identical manner to the contractual terms of the companies that provide us with third party services (such as accommodation and transport) and these terms are incorporated into this contract; and by any relevant international conventions which apply to, or govern, any of the accommodation or services included in your holiday with us. Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss or damage.

11. ROOM ALLOCATIONS: All accommodation is allocated by us. We will not accept liability for any complaints based on one bedroom being deemed less attractive than another on account of its size, views, character and/or location. The provision of a bedroom with a balcony will only be guaranteed if a balcony is requested verbally at the time of booking by you, then, if available, in writing on the booking form and finally confirmed in writing by us. We reserve the right to change your accommodation, provided the accommodation allocated is of the same or superior category to that originally booked.

12. SPECIAL REQUESTS: Any specific requests by you, such as matters concerning diet or allergies, must be advised to us on the booking form. Whilst endeavouring to fulfil all such requests, we shall not be liable to you if we fail to do so.

13. IF WE CHANGE OR CANCEL YOUR BOOKING: We may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time. Changes If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of accepting the change of accommodation, or you can take any alternative accommodation we are able to offer you (you will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or receive a refund of the difference if it is less expensive), or a refund. These options don’t apply for minor changes. Examples of minor changes include, but are not limited to, change of accommodation to another of the same or higher standard, temporary withdrawal of facilities or seasonal unavailability of amenities. Cancellation We will not cancel your travel arrangements less than four weeks before your departure date, except for reasons beyond our control (also known as force majeure) or failure by you to pay the final balance. If your holiday is cancelled you can either have a refund or accept an offer of alternative accommodation of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). Any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts are not claimable from us. Please note that if a change or cancellation occurs because of circumstances beyond our control, for example as a result of the UK’s decision to leave the European Union, war, riot, industrial dispute, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, flood, epidemic or pandemic illness and all similar situations we will have no further liability to you. No compensation, costs, damages, losses, expenses or any other sums, including the cost of securing alternative transport or accommodation will be paid by us.

14. BEHAVIOUR: When you book a holiday with us, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the stay of any party member(s) whose behaviour is such, in our reasonable opinion, as to cause or to be likely to cause danger, upset or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given. Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may occur as a result of your stay being terminated. In addition, you agree to fully reimburse any accommodation provider concerned for the cost of any damage you cause to the accommodation in which you are staying before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation provider or any third party as a result.

15. FINANCIAL PROTECTION: The monies you pay to us for your holiday are protected by means of an ABTA bond provided by Travel & General Insurance Services Limited. This means that, if in the unlikely event of our insolvency your holiday can't be provided, you will receive your money back or, if your stay has started, arrangements will be made for you to be able to continue as planned.

16. DATA PROTECTION: Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Our policy can be viewed at www.colletts.co.uk

17. ABTA: We are a Member of ABTA, membership number W6883. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.

18. SKI SAFARI: Your guide, itinerary and accommodation shall be supplied by MSA srl trading as Arabba Holidays, for which Collett's Limited acts as an agent. Consequently each Ski Safari is neither run nor controlled by Collett's Limited and we are therefore not responsible/liable for its provision or for anything that happens during the course of its provision by Arabba Holidays. You therefore acknowledge that Collett's Limited acts as the disclosed agent of Arabba Holidays, and you agree that in the unlikely event that you need to make a claim, you shall make this against Arabba Holidays, and not Collett's Limited.

19. CONDITIONS OF SUPPLIERS : Many of the services which make up your holiday are provided by independent suppliers. This is particularly relevant to all our “Point to Point” holidays where your transport (unless provided by us), accommodation and food will be supplied by third parties (whose identities are available at www.colletts.co.uk/thirdparties) and for whom Collett's Limited acts as an agent. You therefore acknowledge that Collett’s Limited acts as the disclosed agent of these third party suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

20. LIFT CLOSURES: We will not be held responsible for the closure of lifts during the winter season for any reason. In the event of lack of snow, we cannot be held liable, but will endeavour to make mutually suitable arrangements, and these may incur additional costs to you.

21. EXCURSIONS: Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday or contracted arrangements provided by us. All excursions are supplied by third party suppliers and are subject to their own terms and conditions. They do not form part of your holiday and are not governed by the Package Travel, Package Holiday and Package Tours Regulations 1992. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

22. DELAYED TRAVEL: Collett’s can take no responsibility for repercussions concerning delayed flights or other travel arrangements. If your flight, bus or train is delayed, your allocated transfer will wait for up to 60 minutes – but no longer. We cannot wait any longer because our drivers are on time limits. So, if the delay exceeds 60 minutes, we either (1) allocate you to a later Collett’s transfer free of charge subject to seats being available or (2) in the event of there not being a later transfer, we will endeavour to book you a taxi transfer, although this will be at your expense. We thank you in advance for your patience and understanding in the event of your transfer being delayed due to the delayed flight of other guests.

23. PASSPORT, VISA & IMMIGRATION REQUIREMENTS : Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

24. ACCURACY: (i) We make every effort to give accurate information on our website but cannot be liable to you in the event of changes, which occur after information has been published on the website; and (ii) Any view expressed on the website is the personal view of a member of our staff. Whilst our staff will express personal opinions based on first-hand knowledge of the resort, the final choice of holiday remains yours. We will not accept responsibility for any verbal statement made by a member of our staff unless it is confirmed in writing prior to the start date of your holiday with us.

25. COMPLAINTS: In the unlikely event of any dissatisfaction with the accommodation or any of the services provided during your holiday, the matter must be reported immediately to our resort manager who will endeavour to put things right. You should also try to find a solution whilst you're on holiday. Unless the opportunity for rectification of complaints is given to our resort manager whilst you are in the resort, we will not accept responsibility at a later date. We will not accept liability for complaints unless a complaint form has been obtained from the resort manager by you, and then completed and signed by both you and the resort manager. If we are unable to resolve the complaint satisfactorily during your stay, please follow this up within 28 days of your return home by writing to Tom Collett at 3a Market Hill, Saffron Walden, Essex, CB10 1HQ giving your booking reference and all other relevant information. We will not accept liability for complaints made outside this period. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking. Please also see clause 17 above on ABTA.

26. DISPUTES: Any dispute or claim arising out of this contract that can't be settled between us can be referred by you to ABTA’s dispute resolution (see clause 17) or court.

27. JURISDICTION: You agree that the courts of England and Wales have exclusive jurisdiction and that English law shall apply.

28. FOREIGN & COMMONWEALTH OFFICE TRAVEL ADVICE: You should always check FCO advice on travel to the country you are visiting prior to travelling at https://www.gov.uk/foreign-travel-advice

29. WEBSITE DISCLAIMER:The information contained on www.colletts.co.uk ('our website') is for general information purposes only. The information is provided by Collett’s Mountain Holidays and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to our website or the information, products, services, or related graphics contained on our website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of our website. Through our website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep our website up and running smoothly. However, we take no responsibility for, and will not be liable for, our website being temporarily unavailable due to technical issues beyond our control.

Booking Conditions

1. CONTRACT: Please read these booking conditions carefully as they, together with the specific information in your booking confirmation, form an important part of your contract with Collett's Limited (company number : 03467538 whose registered office is at Market House, 10 Market Walk, Saffron Walden, Essex, CB10 1JZ) trading as Collett's Mountain Holidays.

2. PRICES: We reserve the right to alter any of our advertised prices. Our prices were set on 31 October 2019, and the reference exchange rate was 1.159 (as published by the Financial Times). You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. All prices quoted are fully inclusive of non-optional charges.

3. SUPPLEMENTS: We reserve the right to apply a supplement to your holiday after you have booked in the event of increases to the costs of supplying your holiday, which might result from changes in the cost of fuel or other power sources, accommodation costs, costs of compliance with local rules and laws, exchange rate fluctuations and/or government action (including changes in any levels of taxation such as VAT). Supplements will not be applied within 20 days of your arrival date.

4. MAKING A BOOKING AND PAYMENT: When you have chosen your accommodation and you make a request to us to book it, you must pay a deposit of £100 (or £150 for our Ski Safari, Camino de Santiago, Kitzbuhel to Cortina, Mountains to the Med, and all Hut to Hut holidays), or if you are booking within 8 weeks of your arrival date the full cost of the booking. Your booking is only confirmed and a contract between us will only exist when a) your party leader has ticked the box on our client portal confirming that they accept our terms and conditions; b) we have received in cleared funds a deposit of £100 or £150 (as appropriate) per person; and c) we have issued our confirmation by email. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.

5. FINAL BALANCES: If you have paid a deposit, the ‘final balance’ of the cost of your holiday is due 56 days (8 weeks) before departure. If the balance is not received on time, we will remind you that it is overdue. If you then do not pay within 7 days of this reminder we reserve the right to cancel your booking and retain your deposit.

6. INSURANCE: It is essential that you take out adequate and valid insurance, which should include (without limitation) cover against the cost of cancellation by you, assistance (including repatriation) in the event of accident or illness, and third party liability for injury and damage. We recommend that your policy is as extensive as our recommended insurance policy, details of which can be found on our website. Insurance premiums in respect of travel insurance purchased from us are non-refundable and non-transferable.

7. BOOKING CHANGES: After our confirmation has been issued, any requests for changes must be sent to us in writing by e-mail or post, by the person that made the booking. We cannot guarantee that we will be able to accommodate your request but we will try to do so. If you change the number in your party, the accommodation price will be re-calculated. If the party size is reduced, this is likely to mean the remaining members paying more due to under-occupancy.

8. CANCELLATIONS: If you want to cancel your booking, the person who made the booking must send this in writing to us, by email or post. You will be charged a cancellation fee as follows: If you cancel (this is the date on which we receive your written notice of cancellation during the hours of 9am to 5.30pm):

More than 57 days before your arrival date: deposit only;
Between 56 and 43 days before your arrival date: 25%;
Between 42 and 29 days before your arrival date: 50%; and
Within 28 days of arrival date: 100%
Charges are shown as a percentage of your total holiday cost (including any excursions).

9. YOUR RESPONSIBILITY FOR YOUR BOOKING: When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.

10. OUR LIABILITY, CONDITIONS of CARRIAGE & LIMITATIONS: (a) Our obligations, in providing any accommodation or service included in your holiday, are to take reasonable skill and care to arrange for the provision of such accommodation or services. Therefore, providing we have selected our providers with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or other service providers. We will also have no liability in the following situations: (i) where the accommodation or services cannot be provided as booked due to circumstances beyond our control or which amount to "force majeure" (including, without limitation, terrorist activity, natural disasters and adverse weather conditions); (ii) where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you; (iii) where you incur any loss or damage that relates to any business activity; (iv) where any loss or damage relates to any services which do not form part of our contract with you. (b) Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 times the cost of your holiday with us. We shall have no liability where the cause of the failure to provide, or failure in, your holiday or any death or personal injury you may suffer is not due to any fault on our part or that of our agents or suppliers, because it is either attributable to you, or attributable to someone unconnected with your holiday and is unforeseeable or unavoidable, or is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our agents or suppliers could have foreseen or forestalled. We will only accept liability for negligent acts or omissions of our employees, suppliers, sub-contractors, servants or agents providing they were at the time undertaking work authorised by us. (c) Our liability will also be limited: in accordance with and/or in an identical manner to the contractual terms of the companies that provide us with third party services (such as accommodation and transport) and these terms are incorporated into this contract; and by any relevant international conventions which apply to, or govern, any of the accommodation or services included in your holiday with us. Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss or damage.

11. ROOM ALLOCATIONS: All accommodation is allocated by us. We will not accept liability for any complaints based on one bedroom being deemed less attractive than another on account of its size, views, character and/or location. The provision of a bedroom with a balcony will only be guaranteed if a balcony is requested verbally at the time of booking by you, then, if available, in writing on the booking form and finally confirmed in writing by us. We reserve the right to change your accommodation, provided the accommodation allocated is of the same or superior category to that originally booked.

12. SPECIAL REQUESTS: Any specific requests by you, such as matters concerning diet or allergies, must be advised to us on the booking form. Whilst endeavouring to fulfil all such requests, we shall not be liable to you if we fail to do so.

13. IF WE CHANGE OR CANCEL YOUR BOOKING: We may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time. Changes If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of accepting the change of accommodation, or you can take any alternative accommodation we are able to offer you (you will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or receive a refund of the difference if it is less expensive), or a refund. These options don’t apply for minor changes. Examples of minor changes include, but are not limited to, change of accommodation to another of the same or higher standard, temporary withdrawal of facilities or seasonal unavailability of amenities. Cancellation We will not cancel your travel arrangements less than four weeks before your departure date, except for reasons beyond our control (also known as force majeure) or failure by you to pay the final balance. If your holiday is cancelled you can either have a refund or accept an offer of alternative accommodation of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). Any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts are not claimable from us. Please note that if a change or cancellation occurs because of circumstances beyond our control, for example as a result of the UK’s decision to leave the European Union, war, riot, industrial dispute, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, flood, epidemic or pandemic illness and all similar situations we will have no further liability to you. No compensation, costs, damages, losses, expenses or any other sums, including the cost of securing alternative transport or accommodation will be paid by us.

14. BEHAVIOUR: When you book a holiday with us, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the stay of any party member(s) whose behaviour is such, in our reasonable opinion, as to cause or to be likely to cause danger, upset or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given. Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may occur as a result of your stay being terminated. In addition, you agree to fully reimburse any accommodation provider concerned for the cost of any damage you cause to the accommodation in which you are staying before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation provider or any third party as a result.

15. FINANCIAL PROTECTION: The monies you pay to us for your holiday are protected by means of an ABTA bond provided by Travel & General Insurance Services Limited. This means that, if in the unlikely event of our insolvency your holiday can't be provided, you will receive your money back or, if your stay has started, arrangements will be made for you to be able to continue as planned.

16. DATA PROTECTION: Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Our policy can be viewed at www.colletts.co.uk

17. ABTA: We are a Member of ABTA, membership number W6883. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.

18. SKI SAFARI: Your guide, itinerary and accommodation shall be supplied by MSA srl trading as Arabba Holidays, for which Collett's Limited acts as an agent. Consequently each Ski Safari is neither run nor controlled by Collett's Limited and we are therefore not responsible/liable for its provision or for anything that happens during the course of its provision by Arabba Holidays. You therefore acknowledge that Collett's Limited acts as the disclosed agent of Arabba Holidays, and you agree that in the unlikely event that you need to make a claim, you shall make this against Arabba Holidays, and not Collett's Limited.

19. CONDITIONS OF SUPPLIERS : Many of the services which make up your holiday are provided by independent suppliers. This is particularly relevant to all our “Point to Point” holidays where your transport (unless provided by us), accommodation and food will be supplied by third parties (whose identities are available at www.colletts.co.uk/thirdparties) and for whom Collett's Limited acts as an agent. You therefore acknowledge that Collett’s Limited acts as the disclosed agent of these third party suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

20. LIFT CLOSURES: We will not be held responsible for the closure of lifts during the winter season for any reason. In the event of lack of snow, we cannot be held liable, but will endeavour to make mutually suitable arrangements, and these may incur additional costs to you.

21. EXCURSIONS: Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday or contracted arrangements provided by us. All excursions are supplied by third party suppliers and are subject to their own terms and conditions. They do not form part of your holiday and are not governed by the Package Travel, Package Holiday and Package Tours Regulations 1992. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

22. DELAYED TRAVEL: Collett’s can take no responsibility for repercussions concerning delayed flights or other travel arrangements. If your flight, bus or train is delayed, your allocated transfer will wait for up to 60 minutes – but no longer. We cannot wait any longer because our drivers are on time limits. So, if the delay exceeds 60 minutes, we either (1) allocate you to a later Collett’s transfer free of charge subject to seats being available or (2) in the event of there not being a later transfer, we will endeavour to book you a taxi transfer, although this will be at your expense. We thank you in advance for your patience and understanding in the event of your transfer being delayed due to the delayed flight of other guests.

23. PASSPORT, VISA & IMMIGRATION REQUIREMENTS : Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

24. ACCURACY: (i) We make every effort to give accurate information on our website but cannot be liable to you in the event of changes, which occur after information has been published on the website; and (ii) Any view expressed on the website is the personal view of a member of our staff. Whilst our staff will express personal opinions based on first-hand knowledge of the resort, the final choice of holiday remains yours. We will not accept responsibility for any verbal statement made by a member of our staff unless it is confirmed in writing prior to the start date of your holiday with us.

25. COMPLAINTS: In the unlikely event of any dissatisfaction with the accommodation or any of the services provided during your holiday, the matter must be reported immediately to our resort manager who will endeavour to put things right. You should also try to find a solution whilst you're on holiday. Unless the opportunity for rectification of complaints is given to our resort manager whilst you are in the resort, we will not accept responsibility at a later date. We will not accept liability for complaints unless a complaint form has been obtained from the resort manager by you, and then completed and signed by both you and the resort manager. If we are unable to resolve the complaint satisfactorily during your stay, please follow this up within 28 days of your return home by writing to Tom Collett at 3a Market Hill, Saffron Walden, Essex, CB10 1HQ giving your booking reference and all other relevant information. We will not accept liability for complaints made outside this period. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking. Please also see clause 17 above on ABTA.

26. DISPUTES: Any dispute or claim arising out of this contract that can't be settled between us can be referred by you to ABTA’s dispute resolution (see clause 17) or court.

27. JURISDICTION: You agree that the courts of England and Wales have exclusive jurisdiction and that English law shall apply.

28. FOREIGN & COMMONWEALTH OFFICE TRAVEL ADVICE: You should always check FCO advice on travel to the country you are visiting prior to travelling at https://www.gov.uk/foreign-travel-advice

29. WEBSITE DISCLAIMER:The information contained on www.colletts.co.uk ('our website') is for general information purposes only. The information is provided by Collett’s Mountain Holidays and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to our website or the information, products, services, or related graphics contained on our website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of our website. Through our website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep our website up and running smoothly. However, we take no responsibility for, and will not be liable for, our website being temporarily unavailable due to technical issues beyond our control.

Use the form below to confirm your booking

Walking Holiday Booking Confirmation

Collett’s Mountain Holidays Booking Conditions

1. CONTRACT: Please read these booking conditions carefully as they, together with the specific information in your booking confirmation, form an important part of your contract with Collett's Limited (company number : 03467538 whose registered office is at Market House, 10 Market Walk, Saffron Walden, Essex, CB10 1JZ) trading as Collett's Mountain Holidays.

2. PRICES: We reserve the right to alter any of our advertised prices. Our prices were set on 31 October 2019, and the reference exchange rate was 1.159 (as published by the Financial Times). You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. All prices quoted are fully inclusive of non-optional charges.

3. SUPPLEMENTS: We reserve the right to apply a supplement to your holiday after you have booked in the event of increases to the costs of supplying your holiday, which might result from changes in the cost of fuel or other power sources, accommodation costs, costs of compliance with local rules and laws, exchange rate fluctuations and/or government action (including changes in any levels of taxation such as VAT). Supplements will not be applied within 20 days of your arrival date.

4. MAKING A BOOKING AND PAYMENT: When you have chosen your accommodation and you make a request to us to book it, you must pay a deposit of £100 (or £150 for our Ski Safari, Camino de Santiago, Kitzbuhel to Cortina, Mountains to the Med, and all Hut to Hut holidays), or if you are booking within 8 weeks of your arrival date the full cost of the booking. Your booking is only confirmed and a contract between us will only exist when a) your party leader has ticked the box on our client portal confirming that they accept our terms and conditions; b) we have received in cleared funds a deposit of £100 or £150 (as appropriate) per person; and c) we have issued our confirmation by email. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.

5. FINAL BALANCES: If you have paid a deposit, the ‘final balance’ of the cost of your holiday is due 56 days (8 weeks) before departure. If the balance is not received on time, we will remind you that it is overdue. If you then do not pay within 7 days of this reminder we reserve the right to cancel your booking and retain your deposit.

6. INSURANCE: It is essential that you take out adequate and valid insurance, which should include (without limitation) cover against the cost of cancellation by you, assistance (including repatriation) in the event of accident or illness, and third party liability for injury and damage. We recommend that your policy is as extensive as our recommended insurance policy, details of which can be found on our website. Insurance premiums in respect of travel insurance purchased from us are non-refundable and non-transferable.

7. BOOKING CHANGES: After our confirmation has been issued, any requests for changes must be sent to us in writing by e-mail or post, by the person that made the booking. We cannot guarantee that we will be able to accommodate your request but we will try to do so. If you change the number in your party, the accommodation price will be re-calculated. If the party size is reduced, this is likely to mean the remaining members paying more due to under-occupancy.

8. CANCELLATIONS: If you want to cancel your booking, the person who made the booking must send this in writing to us, by email or post. You will be charged a cancellation fee as follows: If you cancel (this is the date on which we receive your written notice of cancellation during the hours of 9am to 5.30pm):

More than 57 days before your arrival date: deposit only;
Between 56 and 43 days before your arrival date: 25%;
Between 42 and 29 days before your arrival date: 50%; and
Within 28 days of arrival date: 100%
Charges are shown as a percentage of your total holiday cost (including any excursions).

9. YOUR RESPONSIBILITY FOR YOUR BOOKING: When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.

10. OUR LIABILITY, CONDITIONS of CARRIAGE & LIMITATIONS: (a) Our obligations, in providing any accommodation or service included in your holiday, are to take reasonable skill and care to arrange for the provision of such accommodation or services. Therefore, providing we have selected our providers with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or other service providers. We will also have no liability in the following situations: (i) where the accommodation or services cannot be provided as booked due to circumstances beyond our control or which amount to "force majeure" (including, without limitation, terrorist activity, natural disasters and adverse weather conditions); (ii) where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you; (iii) where you incur any loss or damage that relates to any business activity; (iv) where any loss or damage relates to any services which do not form part of our contract with you. (b) Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 times the cost of your holiday with us. We shall have no liability where the cause of the failure to provide, or failure in, your holiday or any death or personal injury you may suffer is not due to any fault on our part or that of our agents or suppliers, because it is either attributable to you, or attributable to someone unconnected with your holiday and is unforeseeable or unavoidable, or is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our agents or suppliers could have foreseen or forestalled. We will only accept liability for negligent acts or omissions of our employees, suppliers, sub-contractors, servants or agents providing they were at the time undertaking work authorised by us. (c) Our liability will also be limited: in accordance with and/or in an identical manner to the contractual terms of the companies that provide us with third party services (such as accommodation and transport) and these terms are incorporated into this contract; and by any relevant international conventions which apply to, or govern, any of the accommodation or services included in your holiday with us. Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss or damage.

11. ROOM ALLOCATIONS: All accommodation is allocated by us. We will not accept liability for any complaints based on one bedroom being deemed less attractive than another on account of its size, views, character and/or location. The provision of a bedroom with a balcony will only be guaranteed if a balcony is requested verbally at the time of booking by you, then, if available, in writing on the booking form and finally confirmed in writing by us. We reserve the right to change your accommodation, provided the accommodation allocated is of the same or superior category to that originally booked.

12. SPECIAL REQUESTS: Any specific requests by you, such as matters concerning diet or allergies, must be advised to us on the booking form. Whilst endeavouring to fulfil all such requests, we shall not be liable to you if we fail to do so.

13. IF WE CHANGE OR CANCEL YOUR BOOKING: We may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time. Changes If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of accepting the change of accommodation, or you can take any alternative accommodation we are able to offer you (you will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or receive a refund of the difference if it is less expensive), or a refund. These options don’t apply for minor changes. Examples of minor changes include, but are not limited to, change of accommodation to another of the same or higher standard, temporary withdrawal of facilities or seasonal unavailability of amenities. Cancellation We will not cancel your travel arrangements less than four weeks before your departure date, except for reasons beyond our control (also known as force majeure) or failure by you to pay the final balance. If your holiday is cancelled you can either have a refund or accept an offer of alternative accommodation of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). Any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts are not claimable from us. Please note that if a change or cancellation occurs because of circumstances beyond our control, for example as a result of the UK’s decision to leave the European Union, war, riot, industrial dispute, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, flood, epidemic or pandemic illness and all similar situations we will have no further liability to you. No compensation, costs, damages, losses, expenses or any other sums, including the cost of securing alternative transport or accommodation will be paid by us.

14. BEHAVIOUR: When you book a holiday with us, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the stay of any party member(s) whose behaviour is such, in our reasonable opinion, as to cause or to be likely to cause danger, upset or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given. Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may occur as a result of your stay being terminated. In addition, you agree to fully reimburse any accommodation provider concerned for the cost of any damage you cause to the accommodation in which you are staying before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation provider or any third party as a result.

15. FINANCIAL PROTECTION: The monies you pay to us for your holiday are protected by means of an ABTA bond provided by Travel & General Insurance Services Limited. This means that, if in the unlikely event of our insolvency your holiday can't be provided, you will receive your money back or, if your stay has started, arrangements will be made for you to be able to continue as planned.

16. DATA PROTECTION: Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Our policy can be viewed at www.colletts.co.uk

17. ABTA: We are a Member of ABTA, membership number W6883. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.

18. SKI SAFARI: Your guide, itinerary and accommodation shall be supplied by MSA srl trading as Arabba Holidays, for which Collett's Limited acts as an agent. Consequently each Ski Safari is neither run nor controlled by Collett's Limited and we are therefore not responsible/liable for its provision or for anything that happens during the course of its provision by Arabba Holidays. You therefore acknowledge that Collett's Limited acts as the disclosed agent of Arabba Holidays, and you agree that in the unlikely event that you need to make a claim, you shall make this against Arabba Holidays, and not Collett's Limited.

19. CONDITIONS OF SUPPLIERS : Many of the services which make up your holiday are provided by independent suppliers. This is particularly relevant to all our “Point to Point” holidays where your transport (unless provided by us), accommodation and food will be supplied by third parties (whose identities are available at www.colletts.co.uk/thirdparties) and for whom Collett's Limited acts as an agent. You therefore acknowledge that Collett’s Limited acts as the disclosed agent of these third party suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

20. LIFT CLOSURES: We will not be held responsible for the closure of lifts during the winter season for any reason. In the event of lack of snow, we cannot be held liable, but will endeavour to make mutually suitable arrangements, and these may incur additional costs to you.

21. EXCURSIONS: Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday or contracted arrangements provided by us. All excursions are supplied by third party suppliers and are subject to their own terms and conditions. They do not form part of your holiday and are not governed by the Package Travel, Package Holiday and Package Tours Regulations 1992. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

22. DELAYED TRAVEL: Collett’s can take no responsibility for repercussions concerning delayed flights or other travel arrangements. If your flight, bus or train is delayed, your allocated transfer will wait for up to 60 minutes – but no longer. We cannot wait any longer because our drivers are on time limits. So, if the delay exceeds 60 minutes, we either (1) allocate you to a later Collett’s transfer free of charge subject to seats being available or (2) in the event of there not being a later transfer, we will endeavour to book you a taxi transfer, although this will be at your expense. We thank you in advance for your patience and understanding in the event of your transfer being delayed due to the delayed flight of other guests.

23. PASSPORT, VISA & IMMIGRATION REQUIREMENTS : Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

24. ACCURACY: (i) We make every effort to give accurate information on our website but cannot be liable to you in the event of changes, which occur after information has been published on the website; and (ii) Any view expressed on the website is the personal view of a member of our staff. Whilst our staff will express personal opinions based on first-hand knowledge of the resort, the final choice of holiday remains yours. We will not accept responsibility for any verbal statement made by a member of our staff unless it is confirmed in writing prior to the start date of your holiday with us.

25. COMPLAINTS: In the unlikely event of any dissatisfaction with the accommodation or any of the services provided during your holiday, the matter must be reported immediately to our resort manager who will endeavour to put things right. You should also try to find a solution whilst you're on holiday. Unless the opportunity for rectification of complaints is given to our resort manager whilst you are in the resort, we will not accept responsibility at a later date. We will not accept liability for complaints unless a complaint form has been obtained from the resort manager by you, and then completed and signed by both you and the resort manager. If we are unable to resolve the complaint satisfactorily during your stay, please follow this up within 28 days of your return home by writing to Tom Collett at 3a Market Hill, Saffron Walden, Essex, CB10 1HQ giving your booking reference and all other relevant information. We will not accept liability for complaints made outside this period. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking. Please also see clause 17 above on ABTA.

26. DISPUTES: Any dispute or claim arising out of this contract that can't be settled between us can be referred by you to ABTA’s dispute resolution (see clause 17) or court.

27. JURISDICTION: You agree that the courts of England and Wales have exclusive jurisdiction and that English law shall apply.

28. FOREIGN & COMMONWEALTH OFFICE TRAVEL ADVICE: You should always check FCO advice on travel to the country you are visiting prior to travelling at https://www.gov.uk/foreign-travel-advice

29. WEBSITE DISCLAIMER:The information contained on www.colletts.co.uk ('our website') is for general information purposes only. The information is provided by Collett’s Mountain Holidays and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to our website or the information, products, services, or related graphics contained on our website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of our website. Through our website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep our website up and running smoothly. However, we take no responsibility for, and will not be liable for, our website being temporarily unavailable due to technical issues beyond our control.

Booking Conditions

1. CONTRACT: Please read these booking conditions carefully as they, together with the specific information in your booking confirmation, form an important part of your contract with Collett's Limited (company number : 03467538 whose registered office is at Market House, 10 Market Walk, Saffron Walden, Essex, CB10 1JZ) trading as Collett's Mountain Holidays.

2. PRICES: We reserve the right to alter any of our advertised prices. Our prices were set on 31 October 2019, and the reference exchange rate was 1.159 (as published by the Financial Times). You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. All prices quoted are fully inclusive of non-optional charges.

3. SUPPLEMENTS: We reserve the right to apply a supplement to your holiday after you have booked in the event of increases to the costs of supplying your holiday, which might result from changes in the cost of fuel or other power sources, accommodation costs, costs of compliance with local rules and laws, exchange rate fluctuations and/or government action (including changes in any levels of taxation such as VAT). Supplements will not be applied within 20 days of your arrival date.

4. MAKING A BOOKING AND PAYMENT: When you have chosen your accommodation and you make a request to us to book it, you must pay a deposit of £100 (or £150 for our Ski Safari, Camino de Santiago, Kitzbuhel to Cortina, Mountains to the Med, and all Hut to Hut holidays), or if you are booking within 8 weeks of your arrival date the full cost of the booking. Your booking is only confirmed and a contract between us will only exist when a) your party leader has ticked the box on our client portal confirming that they accept our terms and conditions; b) we have received in cleared funds a deposit of £100 or £150 (as appropriate) per person; and c) we have issued our confirmation by email. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.

5. FINAL BALANCES: If you have paid a deposit, the ‘final balance’ of the cost of your holiday is due 56 days (8 weeks) before departure. If the balance is not received on time, we will remind you that it is overdue. If you then do not pay within 7 days of this reminder we reserve the right to cancel your booking and retain your deposit.

6. INSURANCE: It is essential that you take out adequate and valid insurance, which should include (without limitation) cover against the cost of cancellation by you, assistance (including repatriation) in the event of accident or illness, and third party liability for injury and damage. We recommend that your policy is as extensive as our recommended insurance policy, details of which can be found on our website. Insurance premiums in respect of travel insurance purchased from us are non-refundable and non-transferable.

7. BOOKING CHANGES: After our confirmation has been issued, any requests for changes must be sent to us in writing by e-mail or post, by the person that made the booking. We cannot guarantee that we will be able to accommodate your request but we will try to do so. If you change the number in your party, the accommodation price will be re-calculated. If the party size is reduced, this is likely to mean the remaining members paying more due to under-occupancy.

8. CANCELLATIONS: If you want to cancel your booking, the person who made the booking must send this in writing to us, by email or post. You will be charged a cancellation fee as follows: If you cancel (this is the date on which we receive your written notice of cancellation during the hours of 9am to 5.30pm):

More than 57 days before your arrival date: deposit only;
Between 56 and 43 days before your arrival date: 25%;
Between 42 and 29 days before your arrival date: 50%; and
Within 28 days of arrival date: 100%
Charges are shown as a percentage of your total holiday cost (including any excursions).

9. YOUR RESPONSIBILITY FOR YOUR BOOKING: When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.

10. OUR LIABILITY, CONDITIONS of CARRIAGE & LIMITATIONS: (a) Our obligations, in providing any accommodation or service included in your holiday, are to take reasonable skill and care to arrange for the provision of such accommodation or services. Therefore, providing we have selected our providers with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or other service providers. We will also have no liability in the following situations: (i) where the accommodation or services cannot be provided as booked due to circumstances beyond our control or which amount to "force majeure" (including, without limitation, terrorist activity, natural disasters and adverse weather conditions); (ii) where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you; (iii) where you incur any loss or damage that relates to any business activity; (iv) where any loss or damage relates to any services which do not form part of our contract with you. (b) Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 times the cost of your holiday with us. We shall have no liability where the cause of the failure to provide, or failure in, your holiday or any death or personal injury you may suffer is not due to any fault on our part or that of our agents or suppliers, because it is either attributable to you, or attributable to someone unconnected with your holiday and is unforeseeable or unavoidable, or is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our agents or suppliers could have foreseen or forestalled. We will only accept liability for negligent acts or omissions of our employees, suppliers, sub-contractors, servants or agents providing they were at the time undertaking work authorised by us. (c) Our liability will also be limited: in accordance with and/or in an identical manner to the contractual terms of the companies that provide us with third party services (such as accommodation and transport) and these terms are incorporated into this contract; and by any relevant international conventions which apply to, or govern, any of the accommodation or services included in your holiday with us. Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss or damage.

11. ROOM ALLOCATIONS: All accommodation is allocated by us. We will not accept liability for any complaints based on one bedroom being deemed less attractive than another on account of its size, views, character and/or location. The provision of a bedroom with a balcony will only be guaranteed if a balcony is requested verbally at the time of booking by you, then, if available, in writing on the booking form and finally confirmed in writing by us. We reserve the right to change your accommodation, provided the accommodation allocated is of the same or superior category to that originally booked.

12. SPECIAL REQUESTS: Any specific requests by you, such as matters concerning diet or allergies, must be advised to us on the booking form. Whilst endeavouring to fulfil all such requests, we shall not be liable to you if we fail to do so.

13. IF WE CHANGE OR CANCEL YOUR BOOKING: We may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time. Changes If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of accepting the change of accommodation, or you can take any alternative accommodation we are able to offer you (you will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or receive a refund of the difference if it is less expensive), or a refund. These options don’t apply for minor changes. Examples of minor changes include, but are not limited to, change of accommodation to another of the same or higher standard, temporary withdrawal of facilities or seasonal unavailability of amenities. Cancellation We will not cancel your travel arrangements less than four weeks before your departure date, except for reasons beyond our control (also known as force majeure) or failure by you to pay the final balance. If your holiday is cancelled you can either have a refund or accept an offer of alternative accommodation of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). Any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts are not claimable from us. Please note that if a change or cancellation occurs because of circumstances beyond our control, for example as a result of the UK’s decision to leave the European Union, war, riot, industrial dispute, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, flood, epidemic or pandemic illness and all similar situations we will have no further liability to you. No compensation, costs, damages, losses, expenses or any other sums, including the cost of securing alternative transport or accommodation will be paid by us.

14. BEHAVIOUR: When you book a holiday with us, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the stay of any party member(s) whose behaviour is such, in our reasonable opinion, as to cause or to be likely to cause danger, upset or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given. Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may occur as a result of your stay being terminated. In addition, you agree to fully reimburse any accommodation provider concerned for the cost of any damage you cause to the accommodation in which you are staying before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation provider or any third party as a result.

15. FINANCIAL PROTECTION: The monies you pay to us for your holiday are protected by means of an ABTA bond provided by Travel & General Insurance Services Limited. This means that, if in the unlikely event of our insolvency your holiday can't be provided, you will receive your money back or, if your stay has started, arrangements will be made for you to be able to continue as planned.

16. DATA PROTECTION: Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Our policy can be viewed at www.colletts.co.uk

17. ABTA: We are a Member of ABTA, membership number W6883. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.

18. SKI SAFARI: Your guide, itinerary and accommodation shall be supplied by MSA srl trading as Arabba Holidays, for which Collett's Limited acts as an agent. Consequently each Ski Safari is neither run nor controlled by Collett's Limited and we are therefore not responsible/liable for its provision or for anything that happens during the course of its provision by Arabba Holidays. You therefore acknowledge that Collett's Limited acts as the disclosed agent of Arabba Holidays, and you agree that in the unlikely event that you need to make a claim, you shall make this against Arabba Holidays, and not Collett's Limited.

19. CONDITIONS OF SUPPLIERS : Many of the services which make up your holiday are provided by independent suppliers. This is particularly relevant to all our “Point to Point” holidays where your transport (unless provided by us), accommodation and food will be supplied by third parties (whose identities are available at www.colletts.co.uk/thirdparties) and for whom Collett's Limited acts as an agent. You therefore acknowledge that Collett’s Limited acts as the disclosed agent of these third party suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

20. LIFT CLOSURES: We will not be held responsible for the closure of lifts during the winter season for any reason. In the event of lack of snow, we cannot be held liable, but will endeavour to make mutually suitable arrangements, and these may incur additional costs to you.

21. EXCURSIONS: Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday or contracted arrangements provided by us. All excursions are supplied by third party suppliers and are subject to their own terms and conditions. They do not form part of your holiday and are not governed by the Package Travel, Package Holiday and Package Tours Regulations 1992. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

22. DELAYED TRAVEL: Collett’s can take no responsibility for repercussions concerning delayed flights or other travel arrangements. If your flight, bus or train is delayed, your allocated transfer will wait for up to 60 minutes – but no longer. We cannot wait any longer because our drivers are on time limits. So, if the delay exceeds 60 minutes, we either (1) allocate you to a later Collett’s transfer free of charge subject to seats being available or (2) in the event of there not being a later transfer, we will endeavour to book you a taxi transfer, although this will be at your expense. We thank you in advance for your patience and understanding in the event of your transfer being delayed due to the delayed flight of other guests.

23. PASSPORT, VISA & IMMIGRATION REQUIREMENTS : Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

24. ACCURACY: (i) We make every effort to give accurate information on our website but cannot be liable to you in the event of changes, which occur after information has been published on the website; and (ii) Any view expressed on the website is the personal view of a member of our staff. Whilst our staff will express personal opinions based on first-hand knowledge of the resort, the final choice of holiday remains yours. We will not accept responsibility for any verbal statement made by a member of our staff unless it is confirmed in writing prior to the start date of your holiday with us.

25. COMPLAINTS: In the unlikely event of any dissatisfaction with the accommodation or any of the services provided during your holiday, the matter must be reported immediately to our resort manager who will endeavour to put things right. You should also try to find a solution whilst you're on holiday. Unless the opportunity for rectification of complaints is given to our resort manager whilst you are in the resort, we will not accept responsibility at a later date. We will not accept liability for complaints unless a complaint form has been obtained from the resort manager by you, and then completed and signed by both you and the resort manager. If we are unable to resolve the complaint satisfactorily during your stay, please follow this up within 28 days of your return home by writing to Tom Collett at 3a Market Hill, Saffron Walden, Essex, CB10 1HQ giving your booking reference and all other relevant information. We will not accept liability for complaints made outside this period. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking. Please also see clause 17 above on ABTA.

26. DISPUTES: Any dispute or claim arising out of this contract that can't be settled between us can be referred by you to ABTA’s dispute resolution (see clause 17) or court.

27. JURISDICTION: You agree that the courts of England and Wales have exclusive jurisdiction and that English law shall apply.

28. FOREIGN & COMMONWEALTH OFFICE TRAVEL ADVICE: You should always check FCO advice on travel to the country you are visiting prior to travelling at https://www.gov.uk/foreign-travel-advice

29. WEBSITE DISCLAIMER:The information contained on www.colletts.co.uk ('our website') is for general information purposes only. The information is provided by Collett’s Mountain Holidays and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to our website or the information, products, services, or related graphics contained on our website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of our website. Through our website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep our website up and running smoothly. However, we take no responsibility for, and will not be liable for, our website being temporarily unavailable due to technical issues beyond our control.

Europe is the number one overseas destination for UK travellers – with over 58 million trips abroad each year. The UK Government and the European Union (EU) have both said that people will still be able to travel to and from the EU after Brexit.

Naturally, holidaymakers and business travellers have questions about what Brexit means for travelling to EU countries.  While the situation is evolving rapidly, ABTA has put together the following advice, answering common questions and explaining any steps travellers may need to take to avoid any unnecessary disruption due to a no-deal exit.

Travel before 31 January 2020

The UK is still a member of the EU, which means that all existing travel arrangements still apply.

For example, you still have access to state medical care in any EU country as long as you have an up to date European Health Insurance Card and you can continue to use the EU/EEA passport gates.

If your travel to an EU country sees you depart the UK before 31 January 2020, but you don’t return until afterwards, please read our advice about travel after 31 January 2020 as there may be some steps you need to take to avoid any unnecessary disruption in the event of a no-deal.

Travel after 31 January 2020

If the Government agrees a deal before 31 January 2020, the UK will enter a transition period, meaning everything will continue to remain the same during that period and you can continue to travel as you do now.
With a no-deal, UK holidaymakers and business travellers have had reassurances from the UK Government and European Commission that they will still be able to travel, as there is either contingency legislation in place or the travel services are covered by international law.
If the UK does leave the EU without a deal, there will be some changes and there are some actions you may need to take in advance so that you can continue with your holiday or business trip as planned.

Common questions about travel after 31 January 2020

Will flights still operate?

If a deal is agreed then we will be in a transition period, meaning everything will stay the same until the end of December 2020 and flights will continue as normal. Under existing contingency arrangements in a no-deal scenario the European Commission has said that UK airlines will still be able to operate flights between the UK and the EU under contingency legislation. The UK Government has offered similar assurances for EU airlines.

Will ferries and cruise ships still sail?

Ferry services and cruises will still sail as the majority of the rules under which they operate are not based on EU rules, but are international.

Will trains from the UK to the EU still operate?

It is expected that trains from the UK to the EU will continue to operate. Ahead of your journey, check with your travel company to see if there is any additional information you need to be aware of.
Will I need a visa to travel to the EU after Brexit?

The European Parliament has confirmed that UK travellers won’t need a visa to travel to the EU after Brexit for short-term business or leisure trips, even if the UK leaves without a deal. UK citizens will be able to visit the EU for up to 90 days within a 180-day period without a visa.

Should I take out travel insurance to cover Brexit?

The best way to protect your holiday is to book a package – it is then the travel provider’s responsibility to make sure your holiday is provided and to offer an alternative or refund if it cannot be delivered.

It is important that whenever and wherever you travel that you have adequate travel insurance which covers your specific needs, including any known medical conditions or activities you plan to do. It is also worth checking the detail of the policy around travel disruption including delays or cancellations as policies do vary. You can also speak to your travel insurance provider about whether they provide any specific cover for Brexit.

Advice for travellers

This information only covers areas where you can take reasonable action or put plans into place now. Areas where the situation is still unclear are not included, but the information will be updated once clarified. The Government also has information for travellers available at gov.uk/EUexit

Passports

Check the date your passport expires. If we leave the EU without a deal, the UK Government recommends that you have six months left on your passport on the date of your arrival in an EU country. Note that the six months on your passport is only required if you are travelling after the date the UK leaves the EU.

You should also check when your passport was renewed. If you renewed a 10-year adult passport before it expired, extra months may have been added to your passport’s expiry date. These extra months over 10 years will not count towards the 6 months that must be remaining. The UK Government has published a website tool to check the validity of your passport under these rules.

You can renew your passport online or by going to a Post Office with a Check and Send service.

You may wish to renew your passport sooner rather than later, in order to make sure you have it in time for your holiday or travel plans.

Full details on renewing your passport can be found here.

European Health Insurance Card and travel insurance

The European Health Insurance Card (EHIC) allows any EU citizen to access state medical care when they are travelling in another EU country. In the event of a no-deal Brexit, UK registered EHICs will no longer be valid.
ABTA has always advised holidaymakers and business travellers to make sure they have appropriate travel insurance, whether they have an EHIC card or not, as there are limitations to EHIC.
When travelling in the EU and beyond, it is important you take out travel insurance and check that it covers your current circumstances, including any medical conditions. If you have an annual policy, make sure you check the Terms and Conditions and contact your insurance provider if you’re not sure.
Advice on travel insurance can be found here.

Driving licences

As long as you have a full UK driving licence, you don’t currently need an additional licence to drive in the EU. This will change in a no-deal scenario for certain countries. Depending on your destination, and the length of your stay, UK licence holders looking to drive in the EU after 31 January 2020 may need to apply for an International Driving Permit.

Full details about International Driving Permits, including what permit you need for each country can be found at gov.uk

There are a number of different permits available for different countries within the EU, so you should check carefully which permit is required for each country you intend to drive within, as you may need more than one permit to comply with the law.

If required, International Driving Permits cost £5.50 and are available directly from the Post Office, you can find your nearest branch here.

The Government is also advising that you will need a GB sticker for your car when driving in the EU after Brexit.

Green cards for car insurance

If the UK leaves without a deal, UK citizens driving their vehicle within the EU would be required to obtain and carry a physical Green Card in order for your UK car insurance to be applicable in the EU. These cards would be issued by insurers and you may be charged a small fee to cover administration costs.

Speak with your insurer for more information on obtaining a Green Card for any trip on or after 31 January 2020.
The ABI – the trade body for the insurance industry – recommends you contact your car insurance company at least one month in advance of travelling.

Taking pets abroad

In the event of a no-deal, pets would continue to be able to travel from the UK to the EU, but the requirements for documents and health checks would change. If you wish to take your pet to the EU on or after 31 January 2020 pet owners would need to discuss preparations for their pet’s travel with an Official Veterinarian at least four months in advance of the date they wish to travel. Pet owners should keep an eye out for any further instructions issued by the UK Government.

More information is available here.

Data roaming

Under EU rules, the cost of making calls, sending messages or using the internet on your phone in the EU is the same in the UK. If the UK leaves without a deal these rules will no longer apply – however, some UK companies have said they may continue to offer this benefit to their customers. Before you travel, check with your mobile phone provider about the costs of using your phone in the EU.

Escape from Brexit to the mountains

We hope the above provides some peace of mind and helpful guidance. As ever, we look forward to seeing you in the mountains in the near future. Please don’t hesitate to contact us if ever we can help – either via email or call 01799 513331

Flexibility & Walking Holidays

Walking Holiday Questionnaire
  • We will only use this to locate your previous booking - Thank you.
  • (e.g. A Week of Classic Moderate Walks in the Pyrenees, A Week of Hard High Treks in the Dolomites, A Week of Wildflower Walks in the Picos de Europa, Hike the GR11)
    Where 1 = Not Important & 5 = Very Important
  • (When the options include an easy low level stroll, a moderate medium level classic or a hard high level hike?)
    Where 1 = Not Important & 5 = Very Important
  • (When everything is provided for self-guiders to do numerous local walks - from easy strolls to hard treks.)
    Where 1 = Not Important & 5 = Very Important
  • Select – 1 - if you would prefer to have the exact start and end date stipulated by your walking holiday tour operator.
Terms

Win a £200 Holiday Voucher

We are writing to you to ask four simple questions about flexibility on our walking holidays. In return we will enter you into our prize draw to win a £200 holiday voucher (terms & conditions apply).

Terms & Conditions
1.        The promotion is a competition, which is open to anyone.
2.        No purchase necessary.
3.        The prize is on £200 gift voucher to be used towards a Collett’s Mountain Holiday, it is subject to availability and changes made to this are at the discretion of Collett’s Mountain Holidays.
4.        The prize draw is only open to people aged 18 or over.
5.        Multiple entries per person are not permitted.
6.        The opening date for entries is 11th July 2019 at 12pm. The closing date for entries is 10th August 2019 at midnight. The winner will be the first entry drawn at random. The Prize Draw will be supervised by a person independent of Collett’s Mountain Holidays.
7.        The voucher remains the property of Collett’s Mountain Holidays until a winner is notified in writing and the winner has accepted the prize. Upon receipt of a transfer document signed by Collett’s Mountain Holidays and the winner, the holiday chosen becomes the property of the winner and it will be the winner’s responsibility to arrange appropriate insurance prior to departure. Insurance for the holiday and transportation to the Dolomites are not included and transfers from Venice are at the discretion of Collett’s Mountain Holidays.
8.        In the event of a winner being unable to accept the prize, upon agreement from Collett’s Mountain Holidays, he/she can nominate a family member or partner to accept the prize on their behalf.
9.        The voucher should be used within 60 days of the winner being notified and can be used against a whole or partial deposit. The collection address Collett’s Mountain Holidays, 3a Market Hill, Saffron Walden CB10 1HQ.
10.     The draw is not open to employees of Collett’s Mountain Holidays, their subsidiaries, families, agents or their affiliates.
11.     The winner will be expected to have their photographs taken for press or promotion purposes.
12.     The promoter is Collett’s Mountain Holidays. Any queries and comments should be directed to bookings@colletts.co.uk or by writing to Sam Chandler at Collett’s Mountain Holidays, 3a Market Hill, Saffron Walden CB10 1HQ. The promoter accepts no responsibility for entries lost, damaged, delayed or unreadable. The judges’ decision is final and no correspondence will be entered into.
13.     The name and county of the prize winner will be available on the website https://www.colletts.co.uk/
14.     Collett’s Mountain Holidays reserves the right to substitute the prize for one of its choosing which has a value the same or greater than the original prize, in the event of circumstances outside its control. There is no cash alternative to this prize. The prize is subject to availability and change.
15.     By entering our competition you agree to receive further information from Collett’s Mountain Holidays (a member of ABTA number W6883) and the services they provide.
16.     Entry into the draw will be deemed to constitute acceptance of these terms and conditions.
17.     Entry into our competition will be subject to our booking conditions as determined below and detailed in our brochure.
18.     A copy of these terms and conditions are available on request.
19.     On cancellation of the prize no alternative is available, there will be no refunds or cash alternatives.
20.     Insurance, Flights and transportation to resort are not included. You add additional travellers and/or services which will be charged for accordingly. You must have your own holiday insurance in place to be permitted to travel with Collett’s Mountain Holidays.
21. Your privacy – We periodically send emails with our latest news and any offers unless you have opted out. We will send you a brochure, if you requested it, your data/information will be stored securely. Any information you submit will not be passed on to any third parties. See our Privacy Policy for more details.

At a glance
Hut to Hut Treks with Collett'sBeautiful Mountain Locations

A Collett’s Hut to Hut Holiday

In a nutshell

  • Choose the itinerary that takes your fancy from superb options in the Italian Dolomites, Austrian Alps & French Pyrenees.
  • 2, 3 & 7 night itineraries available.
  • Itineraries for most fitness levels: easier moderate – moderate – moderate/hard – hard.
  • You choose your arrival date between mid June & mid/late September.
  • We book the accommodation for each night of your trek.
  • We provide comprehensive route notes and maps.
  • Airport transfers are available on certain days – see factsheets on relevant webpages.
  • Most itineraries can be tagged on to the start or end of a Collett’s centre-based walking holiday.
  • You carry your own kit between huts.
  • Accommodation in guest houses or village hotels is included on one or two itineraries.

An excellent hut to hut holiday. The trip notes provided were thorough and easy to follow but best of all were your hut to hut team who were extremely helpful and a credit to Collett’s. The hike itself was demanding but well worth it with some of the best scenery that I have ever seen.
Grand Tour of the Alta Badia – Ian Longworth, Macclesfield, Cheshire

A brief overview

Self Guided Hut to Hut in the Dolomites, Austrian Alps & French Pyrenees

Choose from 5 spectacular itineraries

A Collett’s ‘Hut to Hut’ holiday is a welcome overdose of self-guided walking amidst awe-inspiring mountain scenery, mixed with the special experience of overnighting in mountain huts interspersed at high and medium level. Using our comprehensive route notes, you will follow trails that link, climb and traverse the major mountain groups, occasionally descending into the valleys before heading off again into the next massif.

On the whole, each day ends at a hospitable mountain hut, an extraordinary vantage point, from which you can watch the sunset on the surrounding peaks and massifs. The huts are welcoming and hospitable; they come with well-earned liquid refreshment, the camaraderie of other walkers, an excellent dinner, a good night’s sleep and a generous breakfast to set you on your way again. We provide airport transfers four days a week in the Dolomites and the Pyrenees* – and twice weekly transfers (Saturdays & Mondays) in our Austrian destinations. Using our extensive knowledge of the mountains, we have created itineraries that will give you inspired experiences that live with you forever. Most walkers opt for 7 night itineraries but we have also included some 3 & 2 night treks. Some itineraries are quite challenging, whilst others will suit the more intermediate walker. Choosing which one to do will be the challenge! (*In the French Pyrenees we only offer inbound airport transfers)

We are here to remove all the hard work from the planning process, leaving you to simply enjoy the trek! At the planning stage, we offer factsheets for each of our routes which give a brief day by day description of what to expect, along with figures indicating height gain and distance covered each day. We are available to chat with you over the phone about the characteristics of each route in order to help you decide which itinerary might suit you best. Once you settle on your preferred route we make the relevant reservations at the huts – and then, nearer the time, we send you a detailed route guide printed on waterproof paper for you to use on your chosen itinerary. We also supply all of the relevant 1:25,000. About 10 days prior to your trip, we will be in touch via email to touch base and answer any last minute queries and supply any further fine details.

Self-guided hut to hut route notes and guidance

To make an enquiry click here. Or call us on 01799 513331 if you require help, information or advice.

At a glance
Hut to Hut Treks with Collett'sBeautiful Mountain Locations

A Collett’s Hut to Hut Holiday

In a nutshell

  • Choose the itinerary that takes your fancy from superb options in the Italian Dolomites, Austrian Alps & French Pyrenees.
  • 2, 3, 4 & 7 night itineraries available.
  • Itineraries for most fitness levels: easier moderate – moderate – moderate/hard – hard.
  • You choose your arrival date between mid June & mid/late September.
  • We book the accommodation for each night of your trek.
  • We provide comprehensive route notes and maps.
  • Airport transfers are available on certain days – see factsheets on relevant webpages.
  • Most itineraries can be tagged on to the start or end of a Collett’s centre-based walking holiday.
  • You carry your own kit between huts.
  • Accommodation in guest houses or village hotels is included on one or two itineraries.

An excellent hut to hut holiday. The trip notes provided were thorough and easy to follow but best of all were your hut to hut team who were extremely helpful and a credit to Collett’s. The hike itself was demanding but well worth it with some of the best scenery that I have ever seen.
Grand Tour of the Alta Badia – Ian Longworth, Macclesfield, Cheshire

A brief overview

Self Guided Hut to Hut in the Dolomites, Austrian Alps & French Pyrenees

Choose from 5 spectacular itineraries

A Collett’s ‘Hut to Hut’ holiday is a welcome overdose of self-guided walking amidst awe-inspiring mountain scenery, mixed with the special experience of overnighting in mountain huts interspersed at high and medium level. Using our comprehensive route notes, you will follow trails that link, climb and traverse the major mountain groups, occasionally descending into the valleys before heading off again into the next massif.

On the whole, each day ends at a hospitable mountain hut, an extraordinary vantage point, from which you can watch the sunset on the surrounding peaks and massifs. The huts are welcoming and hospitable; they come with well-earned liquid refreshment, the camaraderie of other walkers, an excellent dinner, a good night’s sleep and a generous breakfast to set you on your way again. We provide airport transfers four days a week in the Dolomites and the Pyrenees* – and twice weekly transfers (Saturdays & Mondays) in our Austrian destinations. Using our extensive knowledge of the mountains, we have created itineraries that will give you inspired experiences that live with you forever. Most walkers opt for 7 night itineraries but we have also included some 4, 3 & 2 night treks. Some itineraries are quite challenging, whilst others will suit the more intermediate walker. Choosing which one to do will be the challenge! (*In the French Pyrenees we only offer inbound airport transfers)

We are here to remove all the hard work from the planning process, leaving you to simply enjoy the trek! At the planning stage, we offer factsheets for each of our routes which give a brief day by day description of what to expect, along with figures indicating height gain and distance covered each day. We are available to chat with you over the phone about the characteristics of each route in order to help you decide which itinerary might suit you best. Once you settle on your preferred route we make the relevant reservations at the huts – and then, nearer the time, we send you a detailed route guide printed on waterproof paper for you to use on your chosen itinerary. We also supply all of the relevant 1:25,000. About 10 days prior to your trip, we will be in touch via email to touch base and answer any last minute queries and supply any further fine details.

Self-guided hut to hut route notes and guidance

To make an enquiry click here. Or call us on 01799 513331 if you require help, information or advice.