Update – Tuesday 31 March
Many of you know the Collett’s UK Team quite well after several years of regular contact by phone and email – or indeed from meeting each other personally in our resorts, as most of us worked in the mountains prior to being office-based.
We are now all working from home like so many others and thanks to modern technology, we can endeavour to offer the same personal service as we do normally.
We remain on hand 6 days a week to help you in whatever way we can, but we are changing our office hours (notably our telephone contact times) during this particular period of social distancing.
It goes without saying that the phones are quieter than usual, but also most of us have children to take care of too. Their teachers are setting them schoolwork and other projects, so computer sharing has also become a necessity for many of us.
We will try to maintain a ‘business as usual’ approach to online enquiries and emails, responding as soon as we can, but forgive us if we are a little slower than usual. Our temporary telephone contact hours are as follows:
Collett’s Mountain Holidays – Tel: 01799 513331
Mondays: 9am – midday / 2pm – 4pm
Tuesdays to Fridays: 10am to 12 Noon / 2pm – 4pm
Saturdays: 10am – 1pm
NHS & Frontline Staff
We acknowledge that these hours might not work for frontline staff. However, if you need to talk with us, simply drop an email to email@example.com with your name , telephone number and a requested time between 8am and 9pm on any day of the week and one of the team will call you accordingly. By the way, a big thank you from all of us at Collett’s for all you are doing at this challenging time.
Finally, thanks to all Collett’s holidaymakers for your ongoing support and for the hundreds of kind messages we have received recently. It goes without saying, we cannot wait to welcome you back to one of our beautiful mountain destinations just as soon as possible.
Italian Dolomites (Winter) – Tuscany & Andalucia (Spring)
We have now contacted all affected guests by e-mail. If you have not received an e-mail from us, please check your junk and clutter folders before contacting us either by email at firstname.lastname@example.org or by calling 01799 513331 where one of our team will be happy to help you.
All Summer Holidays starting after 15 May
Rest assured we are constantly reviewing how best to manage our summer walking season in this extraordinary year. Our discussions and endeavours to predict the future are constant, but ultimately it is simply too early to react to the situation now. Some contingency plans are likely – and if you have booked a holiday with us and have already decided you will not be travelling this year, it would help us enormously to know this, especially if you are travelling in May, June or early July.
Delaying Balance Payments – For anyone who has a booking in the earlier part of the season, your final balances will be due quite soon and you will be contemplating whether to pay or cancel. In sympathy with this predicament, we are offering some breathing space by delaying all final balance payments, so that they will now only be due 4 weeks before you travel, instead of 8. I hope this provides a little peace of mind, especially for those travelling in May, June & July.
In the meantime, we feel we will be better-placed to make an informed set of strategic decisions towards the end of April, perhaps sooner depending on how things develop. By then the longer term travel picture should be a bit clearer. But rest assured we will endeavour to find the best possible solutions, backed up by the necessary support from our fabulous managers here in the UK and our resort-based teams.
As always, please contact email@example.com or call on 01799 513331 if you would like to discuss any aspect of the above.
It goes without saying we appreciate your patience, goodwill and understanding over the coming weeks. Indeed, may I thank all of you who have already contacted us offering kind messages of support. We hope very much that we can welcome you to the mountains soon. We will surely all need a good mountain walk as soon as feasibly possible.