Austrian Alps - Zugspitze Walking Holiday Questionnaire
We hope you had a wonderful time on holiday with us…
If you have the time, please feel free to make comments and suggestions in the form below, especially if a response is average or unsatisfactory. Otherwise, just check the boxes below and you should complete the form very quickly. Please leave blank any fields that are not applicable.
Tom Collett – email firstname.lastname@example.org tel. 01799 513331
Great formula, keep it going and don't sell out! Bavarian Alps and Lakes would interest me, although we have been to Ehrwald.
I think we've been to all of Collett's Walking Holiday locations except Andalucia and Tuscany although we have been to both of these locations independently.
I think your formula is ideal for the older, more experienced walker. Part of the trick is that your guys take the pace from the participants, rather than Alpine guides who lead from the front!
Keep it up!
I have probably had enough of end-to-end trekking at the age of 71. Your formula allows for the odd day off as well as a mix of easy/(...)
Combination of guided and self-guided walks. Self-contained stay in central location. Great staff members for our trip. Knew the routes, suggested good alternatives based on weather, our skills and the like, plus they made all activities fun.
Once again you delivered a superb mountain holiday for us in Austria, Location in Zugspitz Arena was delightful, hotel Sonnenspitze was well up to standard and your efficient and dedicated staff once again excelled in helping to make this a memorable week in the Tyrol. Thanks again Collett's!
The laminates for my solo trek were well-done. The descriptions were easy to follow. I was concerned only 1 day, when the clouds hung in the mountains, and I doubted that I would be able to find the trail. Fortunately, a local couple took me with them to the next hut. I might have otherwise hiked back down to the valley and hoped to resume the(...)
I was very impressed with how any queries I had were answered. Also, I had to change my departure date and was shocked to be given a refund - thank you! It was a lovely touch to have someone there to say hello and get me settled in! The sandwiches made by the team for lunch were a nice touch - and delicious. It was good to be offered a choice (...)
I had heard of Collett's Mountain Holidays and wanted to try it out... I enjoyed the holiday and found staff very helpful. I liked the personal approach of the office hours! I did two walks on my own and staff were very helpful in providing information and details for local travel. The hotel is very good and the staff very helpful... I arrived(...)
I thought the team, Anna, Andy, Ben and Kate, seemed to work very well together - all very professional.
I did an Inntravel holiday in the Appennines, near Porretta Terme - thought it might be a good Colletts destination, though not mid-July-August. Have you thought of North-west Italy - Val d-Aosta or similar? Or Ireland
We have had several previous holidays with Collett's. Collett's provides an excellent combination of flexibility, great locations, enthusiastic and knowledgeable staff and a good range of accommodation including self-catering. Office hour always entertaining. Other guests tend to be like minded people and this time it was great to have other f(...)
I loved Office Hour, for both the information on the next day's walks and socialising with the other guests. I thoroughly enjoyed all the walks. Anna, Andy, Kate and Ben were wonderful. The location appealed to me, and I liked the flexibility of choosing my arrival and departure dates. It was important to me to know that my holiday wouldn't be(...)
I had been with Collett's many years ago on a summer holiday in Arabba and their first winter holiday, again based in Arabba.
We felt the family deal for going in August represented good value for what we had at the hotel. The rooms were comfortable, plentiful food at mealtimes. We packed in a great deal and the advice/ideas from the Collet(...)
Just had the best week in the North Tyrol.
Thank you Andy, Anna, Kate, and Ben. Truly the A Team.
Ben, without your recommendation how would we ever have come across the most brilliant and bonkerish evening of Tyrolean music and dancing?
Good luck to you all.
Although we have completed the online holiday questionnaire, I felt it important to send a letter of thanks.
We had such an enjoyable and happy holiday and our 11 year old was able to extend himself well beyond his comfort zone. It was very much the daily variety of activities which held much appeal. Your staff, and in particular, Anna and •B(...)
Great walks in beautiful surroundings.
We were well led and hosted by the Collett's team.
Impressed with our comfort room at the Hotel Sonnenspitze. Good food too and the hotel staff equally warm and welcoming.
Thanks for a great break.
I had an amazing time hiking in Ehrwald. The walk organisers were fantastic, and catered to the needs of all group members, as much as they could. Nothing was too much trouble. Hotel sonnenspitze was faultless in my opinion. Spotless and the food was plentiful and of an extremely high standard. I would do this holiday again in a heartbeat.
I can not praise this holiday highly enough. The leaders, Andy Anna Kate and Ben, were outstanding. The hotel was lovely in a perfect setting and with gorgeous food. The walking was excellent. Thank you all!
(Ps. A guided hutting holiday would be a welcome addition)
I had been with Collett's many years ago on a summer holiday in Arabba and their first winter holiday, again based in Arabba.
We felt the family deal for going in August represented good value for what we had at the hotel. The rooms were comfortable, plentiful food at mealtimes. We packed in a great deal and the advice/ideas from the Collet(...)
We had a fantastic holiday couldn’t of asked for anymore maybe to stay a bit longer staff were lovely everybody was really knowledgeable and helpful!
Please maintain the unparalleled quality of your staff. They are always so helpful, whether at HQ or in resort, and it is always a pleasure to meet them.
Our 17 year old son and my husband and I spent a fantastic 11 days at Ehrwald with Anna, Andy, Kate and Ben. It was our second choice but we're so glad the other Austrian resort was full as we had a fantastic time. Mixture of guided and self-guided trips, enjoying making new friends or savouring the landscapes on our own. I swam in the moun(...)
All of the staff were terrific! Friendly, knowledgeable, and encouraging. Previous positive experience with the company (in Dolomites), nice to have guided hikes in an area I did not know, easy way to meet fellow hikers.
Great experience! I would highly recommend to others (in fact, I already have!).
What a superb week. Fabulous walking and fabulous company. We love the Collett's set up - it works!!! Thank you to the entire team for working so hard to ensure everyone gets what they want out of their stay. A special thanks to Ben for looking after us so well, and to Kate - good luck this coming year!
Our week in Matrei was amazing. Each walk we did was carefully chosen by the team based on our experiences and needs. Every walk gave us something special, from challenging ridge walks to wooded walks with wildlife galore. Evening meals were also excellent, great variety and locally sourced. We were very sad to leave which in itself is a great(...)
This was our 15th Collett's holiday- we keep coming back because we really like the way Collett's do things but most of all because of the special staff who work for you, who always impress with their friendly and unflappable approach, people skills and professionalism.
Originally recommended by a friend about 10 years ago. We had a very good holiday with Collett's in the Dolomites.
Although I couldn't join in with any of the guided walks, I really appreciated the communal meals with the staff and other guests, all of whom were very friendly and welcoming. The staff really were exceptional in making sure t(...)
Absolutely! It was worth every penny. We were so happy with our experience, start to finish. This was part of a 3 week trip to Europe and our stay with Collett's was by far the highlight of the vacation.
The flexibility to start and stop on dates of my choosing. The office staff in England were very helpful. This is my second time and I am much more impressed with the planning I received than on my previous visit to the Dolomites, good as that was.
Our stay in Ehrwald was a quite splendid holiday being in stunning surroundings and blessed by excellent weather. We could not fault the Hotel Sonnenspitze where we 'fed and watered' to a very high standard. I am so glad I overcame my initial apprehension and took-on the Zugspitze Challenge - a walk never to be forgotten. The Collett's team a(...)
This was our third Collett's holiday having previously been to the Pyrenees. As with our previous trips - the location, accommodation and staff were first class! We also had the added bonus of fantastic fellow guests.. it was a pleasure to spend quality time in such a beautiful location.
We will be back next year!
This was our second holiday with Collett's and we were a group of nine with four children age 8--12 years in tow, plus my parents. We all had a fantastic time and celebrated my Mum's 70th birthday while we were there. The area offered stunning scenery with lots of great hiking and other fun stuff for kids to do including toboggan runs. What(...)
Enjoyed all your walks and the walk I did on the day off which took me to the Tillfussalm, which was so wonderfully unspoilt and hospitable. Fabulous array of food at breakfast time, and also same comment for the wonderful hors d'oeuvres every evening at dinner
Wanted something a bit different, with flexibility of travel, and, as I was on m(...)
I couldn’t have been more impressed by the whole Collett’s organization and approach. The staff were relaxed and so friendly but professional and informed at the same time. I was there on my own and didn’t know what to expect but it was the perfect solution. I had wonderful hikes every day with enjoyable fellow travelers. It couldn’t have be(...)
Collett's was recommended to us by someone who had used you before. Its locations are the sort of places I like to walk and we were keen to have someone leading the walks such that we did not have to think too hard about them. We also liked the flexibility on offer with different levels of walks or the ability to self guide.
Overall this wa(...)
Katy and I have just returned from our 1st ever experience of a 'Collets Holiday' and have been blown away by the sheer beauty of the area, the incredible staff and the friendliness of other guests. So much so, we were rather emotional as we said our goodbyes! The area around Ehrwald was breathtaking and each and every turn offered another vie(...)
We had a wonderful holiday, self-catering in Ehrwald. The walking, the mountains, the companionship and the Collett's staff were all excellent. The Collett's formula and ethos is wonderful and suits us down to the ground. Looking forward to going again ASAP!
We had a wonderful holiday and would do it all again tomorrow if we had the time and money. The hotel was lovely and the guides very helpful and friendly.
I have just returned from the walking holiday in Ehrwald and just wanted to express our thanks to everyone involved in the organisation. Your staff were extremely professional and very helpful at all times. It was certainly one of the best holidays I have had and will certainly be going again next year with Collett's although it may be a diffe(...)
This year I have stayed in June/July at Haus Valentin then four days in Ehrwald at Hotel Sonnenspitz and in September at Hotel Hinterlager in Matrei. They were all excellent. Haus Valentin is the most homely and knowing Monika, Christina and Rheiner well helps and I love his cooking. Sonnenspitz is the grandest and probably best for the older(...)
Great accommodation. The team of guides were excellent. They provided details clearly and were very cooperative, pleasant and encouraging. Though only two of us were there for two days but they went with us on hikes and maintained the pace. Ride to the local train station was also very much appreciated!
All Collett’s staff are excellent and those we met this year were particularly friendly and helpful, even with people arriving and leaving daily no one felt left out.
My holiday in Ehrwald was one of the best. First of all the knowledgeable and enthusiastic Collett's staff created an ambiance that was a pleasure to be involved in. The hotel was top class. Our room was spacious with lots of storage and all meals had a very wide range of good quality choices. The word that sprang to mind when standing in the (...)
Just back from Ehrwald, our second holiday with Collett's.
We had a marvelous time in the beautiful Austrian Alps. The walks were fantastic, the range and choices excellent providing all levels of walking. We chose the hard / moderate and they were really great.
We were lucky to have good weather during our stay which made each day even (...)
My first experience of a self-guided walking holiday (or indeed any type of organised walking holiday), and I would definitely consider further tours, with Collett's as my first port of call. Having someone knowledgeable create an itinerary and make all the accommodation arrangements is so convenient. The 3 night Zugspitz walk was a great tast(...)
Everything was perfectly arranged - the gorgeous setting; the comfortable hotel with its endlessly welcoming staff; the expert and enthusiastic team to guide us on our walks; our fellow walkers, whom it was a pleasure to meet - all done with a relaxed, unstressful air.
Thank you, Colletts!
Wonderful way to have a walking trip where we could pick out own level of difficulty. The staff was a joy to be with and very helpful. I am recommending Collett's to friends in the States.
Ehrwald was a perfect location!
My first holiday with Collett's and will definitely not be my last - I will be back. From my initial enquiry at the beginning of August to the holiday itself only two weeks later the service was outstanding. Thanks to Tom, Kelly and Viv for dealing with my last minute request and arrangements so efficiently and quickly. Thanks to Cam, Dani, Ti(...)
As this was our first time with Collett's and to the Zugspitz Arena. We were not sure what to expect, we were not disappointed as the holiday lived up to our expectations and more! Many thanks to the caring team who looked after us superbly: from organizing the walks, adapting the routes to our ability, and their friendliness throughout. From(...)
Lovely walks and views with great company from all parts of the globe, both near and far. Dani and the team were excellent and helpful and we miss them telling us what bus to catch, which hill to climb, what to have for lunch, when to have more red wine (always). Stress levels were reduced brilliantly and we miss Tina.
Apologies to the Colletts team in Ehrwald for the slow feedback, mainly due to filling out insurance claims for a damaged hire car (not done by us!) and a German speeding ticket (who said you could drive as fast as you want in Germany!), but all that is another story!
I think this is our summer trip 18 but starting to lose count. As usual the(...)
Lots of lovely organised walks, plus great advice on self-guiding from Dani, Cam and the team. For hardier walkers there is plenty of scope for pushing your limits, and we returned home well satisfied (if tired).
We didn't hire a car this time and didn't need to. The train from Munich Airport worked well and is incredibly cheap!
Thank you once again for a special holiday, particularly with it being our Wedding Anniversary when we arrived; Danni, Cam, Kate and all the staff made us feel so welcome as always, plus the hosts and facilities at Hotel Spielmann were simply brilliant.
The Zugspitze Arena really is a fabulous adventure playground and the more Mountain Biking(...)
Excellent holiday. Great accommodation, trips to suit whatever mood takes you, and the chance to make new friends from all over the UK. We felt really well looked after on this trip and really enjoyed being able to relax and go out for well thought through walking expeditions, without the hassle of planning the logistics. It really allowed u(...)
This was our second time with Collett's and our first time in Ehrwald. We had a really good holiday. Dani, Cam, Kate, Ted and Tim were excellent hosts; warm, friendly and very knowledgeable regarding the walks and other things to do around Erhwald. They couldn't do enough for us to help make our holiday a success. The guided walks they cho(...)
Probably the best Collett's holiday so far (it's my 5th time) - great location, stunning mountains, comfortable and roomy hotel (and rooms) and excellent staff. What I particularly appreciated was that two of the guides (Dani and Cameron) were older than usual. Given the average age of your clients (I'm guessing 50+) it's helpful to have exper(...)
Great few days on hut to hut in Erhwald. Hotel Alpin was a lovely stop at either end of the walk. Hostess very friendly and welcoming.
We really enjoyed the huts- two very different in character. Wolfrathausen friendly, quiet and great food. Coburger bustling, good hearty food, fantastic setting and we really appreciated having our own ro(...)
We were a group of 12 family and friends including three US visitors in Ehrwald. For some it was the first Colletts holiday , for others it was our third . To everyone it was "special" . The location, hotel, walking, food and friendliness provided everything we wanted. Cameron, Danni ,Tim, Ted and Kate did everything to ensure success. We spl(...)
My friend and I had the most wonderful holiday in Ehrwald, Austria.
All aspects of it were spot on...the hotel, the food, the beauty of the Austrian Alps and the wonderful led walks.
However, as always, it is your staff that are the icing on the cake. They are warm, friendly, helpful, knowledgeable and good company.
We will come again(...)
As a regular Collett's visitor to the Dolomites this was our first visit to Austria and, whilst it's very different to the Dolomites it is equally majestic with stunning scenery and amazing walks. Massive thanks to Jo, Jack, Katie and the Hotel Hinteregger team for making us so welcome.
The food and company was excellent and I'm sure we'll (...)
Absolutely wonderful holiday in Ehrwald with a spectacularly good Colletts' team.
the walking, especially the hard walks
the location - best walking we have had from a single centre in Austria over the past 12 years visiting
the mountain guides (who are, of course, not mountain guides...) - Dani, Cameron, Tim, Kate and Ted made up(...)
This being our 4th Collett's adventure. Are second to Ehrwald Austria and it exceeded our expectations, we even had nice weather. It was a fantastic holiday and the scenery on the walks climbing and biking was just breath-taking at times. The Collett's staff Dani, Cam, Tim, Ted and Kate we can’t thank them enough, all of them were amazing. The(...)
There are few occasions when I am tempted to write testimonials following a holiday. This holiday was different. It was superlative on so many fronts. Firstly, the "leaders" were excellent both in their organisational ability and there knowledge of the abundant flora and fauna. Secondly, the flexibility offered by the itinerary - the range (...)
Danni & Cameron were amazing. Totally professional leaders of a quality team. Tim , Ted & Katy were inspiring youngsters. The whole team worked well together. I felt that they all gave 100%. Nothing was too much trouble for any of them.
I particularly liked the fact that the walks were varied in both terrain and ability and that different l(...)
This was our first walking holiday to Ehrwald Austria and it exceeded our expectations. It was a fantastic holiday and the scenery on the walks was just breathtaking at times. The Collett's staff Dani, Cam, Tim, Ted and Kate we can’t thank them enough, all of them were amazing. They were very knowledgeable of the hikes and the area, great fu(...)
We just did our first trip with Collett's in Erhwald Austria. It was fantastic! It by far exceeded our expectations. The staff on the ground there, Dani, Cameron, Tim, Ted and Kate, were outstanding. Really amazing people. Very knowledgeable about not only the hikes but other activities in the area. The staff in Great Britain were also outstan(...)
Lovely accommodation and meals with a friendly staff. Katharine in particular was a great hostess.
Wonderful hilly countryside with good walks.
Matrei and surrounding villages were intriguing places to visit
Absolutely fantastic, hotel was excellent, food was excellent, there was a good balance of walks on offer with Collets staff,
All Collett's staff we’re excellent.
Our third visit after a break of 10 years, and our first to Ehrwald. Wonderful area and a wide variety of walks, combined with friendly professional staff and great accommodation and food made this one of the best holidays we have been on. The staff are all clearly there first and foremost to help the guests enjoy themselves, although they all(...)
Excellent previous holiday. Quality of previous years Collett's staff which was the same this year - General Comments: The strength of Collett's is the organisation and the wonderful staff.
All the team members in Ehrwald were really personable and natural in their communication socially and professionally. We appreciated the wealth of knowledge both of the area, but walking and nature generally that was generously shared. The group facilitation both in the evenings and on the walks was intuitive and easy.
Many of the people w(...)
Have holidayed with you previously and we really appreciate the set-up, organised walks if you want to join, but plenty of other routes already scoped out for you if you don't! Cam, Dani & the team were outstanding throughout our stay- always had great ideas for us based on our fitness levels and what we wanted to do.
Had a fab holiday in Ehrwald. Dani, Cam, Alex, Elly and Jack were great hosts. Hotel room, food and service all first class. Great walks and stunning scenery.
A big thank you to all the team at Matrei, Caroline, Charlie, Ali and Angus. It was the last week of the season and not great weather but they kept us well looked after until the last minute with enthusiastic ideas and good company. A lovely holiday again!
Brilliant week amongst limestone massifs and green alpine meadows to accompanying chimes of cow bells.
Great company, enthusiasm and knowledgeable help from Dani, Cam, Jack, Elli and Alex at office hour, on guided walks and for self guided outings.
Love the personable and easy format of the office hour and walking as a group as we chose.
Office Hour - A good set up and your team were very knowledgeable and helpful regarding the walks on offer. Enjoyed a couple of very nice evening meals with the rest of the Collett's guests in hotel Hinterigger.
We found the team (Ali, Angus, Caroline & Charlie) to be very welcoming and engaging. All the Collett's team helped to make it a v(...)
We chose Collett's again because of previous good experiences.
Two of our group had damaged knees the week before coming, which limited us a bit and made walking slow. Staff were able to devise very enjoyable walks for us without appearing bored themselves. Hats off to them.
When asked to take us to the Ostirodelbahn in Lienz on our last da(...)
From arriving to leaving, the team at Ehrwald had been fantastic, under the leadership of Cam and Dani.
We did the moderate hut 6 day walk, and the advice from both had been great.
We had a great time overall and enjoyed the walking in all weathers, rain, sleet snow, and some sun! The team at Ehrwald are a credit to Collett's and litera(...)
We chose Collett's because we know that we can rely on you to provide excellent self-catering accommodation in a beautiful location, top-class staff (friendly, knowledgeable and always helpful), and the opportunity to take part in scenic walks in pleasant company. We prefer not to hire a car when abroad and, therefore, the opportunity to share(...)
Excellent location, good value, excellent staff knowledge, freedom to do what you want, excellent experience last year , good organised walks, friendly, well organised.
Angus, Caroline, Ali and Charlie did a great job and it was a pleasure to spend time with them. The staff were particularly skilled at managing the group diversity and ensuring all walkers were looked after. Lovely hotel with very helpful and caring staff.
We love your service model that is so flexible, especially joining from Australia. It(...)
My wife Sarah and I have just returned from a fantastic trip to Ehrwald and enjoyed some fantastic mountain walking and klettersteig.
The whole Collett's team were incredibly friendly and knowledgeable on the activities in the area and we can`t thank them enough for their input, and making our trip so good despite some poor weather. Specia(...)
I love mountains and look for an excuse for a mountain getaway. On researching on google for mountain escapes in the Europe I came across this website and was stuck on to it since last 2 years now.
We made this trip with our 2 boys Siddhant & Dhruv aged 8 and 6, they were the only 2 youngest members in the walking group and they probably ha(...)
We loved Matrei and were very impressed with the Hotel Hinteregger. As ever Collett's attention to detail, information and support in planning helped make the holiday.
What really made the holiday though were the organisers. Collett's certainly know how to pick them. Special thanks to Ali, Charlie, Caroline and Angus. We were welcomed with te(...)
Fantastic organisation. The staff were excellent and obviously enjoyed working for Collett's. Danny and Cameron run a great ship. We will miss their high vis walking gear.
Erwald staying at hotel Sonnenspitze . Great place really helpful staff and very knowledgeable. Our week was very wet but still found lots of things to do, Erwald is a wonderful place with lots to do for everyone. Hotel was great, lovely food. We really like Colletts holidays, all the helpful walking and climbing information is great, we had a(...)
This was my fourth holiday with Collett's and I think the format is just right. As usual, an excellent range of walks to suit most guests needs. Very friendly hotel with excellent service again.
This is our 3rd time with Collett's and we have been impressed with the organisation and staff. I wanted somewhere for my 50th birthday and I love Austria. We also brought our friends along who loved it.
Family of 5 with 3 teenage boys. Just finished the hut to hut trip in Austria. We had good weather and enjoyed the walking. Some accommodation nights were better than others but overall a lovely area and we enjoyed the holiday. Thanks for organising.
This is our second holiday with Collett's (Dolomites in 2015).
We like the system of being able to dip in and out of group walks for getting to know the area, orientation on the first day and where to find transport as well as company. We can then self guide when more confident. Office hour is always friendly ,very informative and fun.
We love the choice of walks and the fact we feel happy to split up and walk apart from the rest of the family knowing that we'd be part of a group that all get along together. Informative, friendly and sociable. Dani, Cam, Jack, Elly and Alex were attentive hosts who made sure we had all the information we needed. Office hour is great! Chalet (...)
We would like say how excellent Dani, Cam, Jack, Ellie and Alex were. They were very knowledgeable and great fun to be with. They made our stay very special.
A superb week's walking around Ehrwald.
It was our first Collett's holiday and so 'Office Hour' was new to us - we found it really useful - the knowledge and enthusiasm of your super team meant we really were able to make the most of what is a wonderful walking destination. We did half our walking on organised walks and half doing our own t(...)
Another great holiday as a family with our young adult children. We love Ehrwald and it was great to see Dani, Cam and Jack again and meet Elly and Alex - as a team they helped make our stay just perfect. The walks are stunning and Chalet Jagerheim is just beautiful.
Excellent, lovely area, lots of varied walking
The staff (Caroline, Ali, Charlie and Angus), very helpful, attentive and knowledgeable as we have come to expect from Collett’s
The hotel was very comfortable, food good and company great.
Matrei is a very pleasant town, Munich and Salzburg within a couple of hours drive
A great holiday in all.
Excellent holiday with stunning and challenging walks. The team, especially Danni, Jack and Alex were brilliant guides; their knowledge, enthusiasm and company. Erhwald is beautiful and we would love to go back ....there is so much to see and it's a perfect base. Using Collett's allows you to just enjoy the walks without the hassle of planning(...)
We had a excellent holiday in Corvara last year with Collettes. Happy to report an excellent holiday in Ehrwald this year also.
A really lovely and excellent team in Ehrwald this year; competent, confident, natural people persons, which I have noticed is a real strength of Collett's. Dani and Cam were inspirational managers, setting exactly the right ethos and tone. We've been coming with Collett's on and off, winter and summer, for about 20 years. The combination of p(...)
We had a great holiday in the Zugspitz Arena which was made even more enjoyable by the very helpful and friendly staff. We would like to thank them all for a great time.
Our two weeks in Ehrwald were great - a wonderful setting, warm weather, great walks, office hour and meeting other holiday makers were really fun. Alex, Jack, Cam, Dani and Elli were brilliant and made us feel very welcome at all times. Our apartment was excellent too. Thank you!
Lovely, lovely time in Ehrwald. All the staff were wonderful, friendly and encouraging (so needed), but also the Hotel staff and other walkers helped make it a great time. Happy hour and eating together really works. Finally many thanks to Alex and Jack for explaining the real meaning of undulating (there is going to a be a hill in a minute(...)
We have had previous good experience with Collett's Mountain Holidays and wanted to go to Austria. Despite arriving at the start of Office Hour, all the staff introduced themselves, and Dani spent time showing us to our accommodation and going through everything. We really liked the Wetterstein Blick and would choose it again. With a teenage s(...)
Excellent, enjoyable and stress free holiday. We enjoyed the walking and the company of other walkers and also of the staff who were brilliant. Really enjoyed the company and easy professionalism of all but especially Dani and Ellie. Very well run operation.
Please tell Dani thanks on the Fitbit advice as I await a brand new Fitbit charge - (...)
I really enjoyed my trip to Matrei, the fantastic weather was the icing on the cake. For a single room the room I had in the hotel was unbelievable.The team as always were engaging with all guests. If I had needed more information I am more than confident the team you had in Matrei would have been helpful. As mentioned I was really encouraged (...)
Our first Collett's holiday and we can see why a lot of guests we met are 'repeat customers'. The support of the team in the resort is what makes this holiday extra special. Their local knowledge and experience allowed us to get the best from the holiday, whether joining one of the walks each day or planning a day away using the routes and inf(...)
5th time. Like the way things are run and organised. Colletts staff are first rate and a big incentive to return for more.
Good itinery that suited our needs for more challenging walking; a self-guided hut to hut route.
We have used Colletts previously and enjoyed our past experience.
We really appreciated the accuracy of the route discription and information, and that the grading was right. In the past we have been disappointed with what we have felt was inaccu(...)
Fantastic staff. Stunning walks. Loved the briefing sessions in the evening - great opportunity to meet and chat with other guests.
We have traveled to Corvara in the Dolomites and the Picos with Collett's and like to way the holidays are set up.
Everyone was very welcoming and helped us to settle in with the minimun of problems. Our room was clean bright and cheerful.
The Team in Erhwald were amazing. They all worked very well together and did their best to provide (...)
I had been on 2 previous Collett's holidays in Dolomites & Andulacia & been impressed by the guides, accommodation, the walks & the very friendly atmosphere created by fellow guests and the Collett's staff. Very impressed by the help, advice and support offered by Cameron and Dani in particular and also by the hotel reception staff who were lovely.
We had picked up a couple of your brochures from outside your office in Saffron Walden over the years. When our plans for a holiday fell through we looked up your website and were impressed. We also found from your website that one of our neighbours had been on your Dolomites skiing holiday - and spoke very highly of your company.
We were v(...)
This is our fourth Collett's holiday! It was all a great success.
Your staff, especially Cam and Danni were truly outstanding, kind, very thoughtful and caring. They were very assiduous about safety. They are lovely people.
The hotel was great.
Excellent holiday made all the better by the Colletts team Danni, Cam, Jack, Elly & Alex. They made the holiday fun and their advice and suggestions led to some great experiences. Hotel Sonnespitze was a great base, helpful and friendly staff and good food.
We are previous guests who like the set-up at Colletts - being guided on walks by people who know where they are going, and the opportunity to meet and socialise with other like-minded people. The team in Matrei was the best we have ever encountered on a Colletts holiday. They were always professional and helpful, but at the same time very fri(...)
As always the people make the holiday and the staff in Ehrwald were, without exception very friendly and it appeared that nothing was too much trouble. The management & organistaion of the team was excellent and given it is such a small team, they all work very hard together to make it feel a really personal experience. A really great team.
The Collett's guides were amazing. They all clearly enjoyed their jobs and it showed, their care, dedication and friendliness to guests was genuine and warm.
After just scraping the surface last year we returned for a second time this year and as usual with Collett's had a brilliant time. Superb walks, great scenery and excellent company all round from other guests which go to make a great holiday. The Collett's team headed by Caroline & Charlie were of the usual very high standard and provided gr(...)
Thanks to all the staff for making our holiday so enjoyable. We've been with Colletts before so had high expectations and they didn't disappoint. Very knowledgeable, professional and fun. Many thanks.
A super holiday in a stunning area. The Collett's staff were very knowledgeable and enthusiastic and we enjoyed some spectacular walks. The Hotel Hinteregger was very comfortable. We relaxed in the Wellness area and pool, and the staff made us feel very welcome. Only wish we had booked to stay for longer than a week.
We had a lovely week in Erhwald. We thought the area was superb and really enjoyed the walks.
There were many other activities to enjoy including mountain biking, summer tobogganing and swimming in the lakes!
The Collett's team were excellent and extremely helpful.
The Hotel Sonnenspitze was very good with very nice food and facilities. Th(...)
Been with you before and enjoyed the way things work, the staff and the company of fellow walkers. You should be very proud of what you do and the way your staff deliver your product.
We travelled by train from Innsbruck . The journey is very pretty . The taxi you recommended was at the station to meet us .
Danni met us at the hotel and made us feel most welcome.
The website enabled us to make an informed choice . The holiday exceeded our expectations. We wanted guided walks from one centre . The scenery and level of w(...)
The scenery was stunning and the walking was just right for us. The hotel was very comfortable and all the staff ensured we had a wonderful holiday. It was the best walking holiday we have done and worth coming all the way to Europe from Australia .
It appeared Collett's had everything we required...and mostly did that. Variety of walks, no transport needed to do the walks, a personal service, transfer arrangements, small independent company that offers help and support throughout the stay as needed, the personal touch. Your staff are fabulous, warm, helpful, funny, full of energy, nothin(...)
Great holiday, staff great, location brilliant and looking forward to another Collett's holiday next year!
Overall a superb first holiday with Collett's. Every member of the Erwald team was so supportive, their enthusiasm was infectious & it was a pleasure to be in their company.
Thanks to your staff and to the Hotel staff who were very helpful, warm and welcoming throughout our stay. We really enjoyed our stay in Matrei and the walks offered and the help and guidance given.
This is the third time we have travelled with Collett's. The flexible nature of your business model works very well for us in terms of length of stay, arrival date and time and variety of daily itineraries available. We also enjoy the sociable nature of your holidays. Your guides are always full of enthusiasm and are very professional and your(...)
I would commend Caroline for her monitoring of weather, snow conditions etc and the way she and her team chose the routes to offer. We enjoyed previous holiday in Ehrwald. I like longer and harder walks than Vivien, so it it very good to be able to walk together on some days and in different groups/places on others. Very enjoyable and relaxing(...)
On Googling "Mountain walking holidays", Collett's came up first and the web site was so good, I didn't bother to look further. You kindly sent me a brochure, which I passed on to Carolyn. She has done several walking holidays with another firm, but was impressed with Colletts brochure. I'm sure the pre-departure administration was wonderful, (...)
I had a fantastic, but short trip to Matrei in late June, hiking to see the alpine flowers on the higher routes of the Austria High Tyrol. I saw a fantastic array of Primroses (Primula minima and Primula glutinosa) on the high slopes and trumpet gentians (Gentiana acaulis) in the meadows, along with Androsace alpine and "Edelweiss" in the scr(...)
The staff were extremely helpful and friendly. Most welcoming. Cannot stress too much just how good the four members of staff were. So helpful, friendly and approachable and so supportive.
I loved everything about the week I had in Erwhald, great hotel, clean and spacious, very friendly staff that really went the extra mile to help. The choice of food was good, healthy and plentiful. Austria is a beautiful country steeped in tradition and looks like a picture post card wherever you look, stunning scenery. Our guides, Alex, Ellie(...)
Just wanted to say, a fantastic walking experience and to tell you that the crew there, Angus, Caroline, Charlie, Ali, are a terrific group and excellent company. They are charming and totally focused. A big thanks to them and to your crew in Essex!
Over the last three holidays with Collett's, we have found they make the risk factor very clearly on a daily basis at least twice. Which is good - no one can say they didn't know! And we like this aspect... we like to be responsible for ourselves and not blindly follow like sheep.
We use Collett's for their location knowledge - it stops us (...)
We used Collett's Mountain Holidays as it gave the option of different levels of walking, so that my husband & I could do different walks if we wanted.
Just a brilliant holiday, family company. great adverts. been wanting to try them for years. It was just great to be able to chat with all the 'guides' at office hour and discuss routes etc and then have the company of two of them for dinner. Excellent idea. Given that the hotel was full, the food was excellent. The buffet sometimes looked a l(...)
From our initial enquiry about the holiday the organsation had been superb. We received all the information one could ask for prior to leaving for Ehrwald. The 'Collatteers' in the resort, Elly, Jack and Alex, were extremely personable, helpful, enthusiastic and knowledgeable about the area. Nothing was too much trouble. It was a great Team ma(...)
Six of us (mixed ability walkers) have just returned from an amazing week's walking in the Zugspitze arena. Ellie, Mary, Danny, Jack and Alex were excellent in all respects, lots of fun, loads of knowledge and great at giving encouragement when needed. The accommodation and food exceeded our expectations. The guys and gals local knowledge l(...)
We had a brilliant holiday. Everything was so well organised, the staff were excellent - friendly and knowledgeable. The hotel was pristine and Ehrwald just beautiful. We'll certainly be travelling with Collets again.
We had a fabulous time with Colletts. The team (Dani, Cameron, George and Jack) were extremely knowledgeable of the area and fun to be with. Dani went above and beyond when I left my prescription glasses behind at one of the huttes - she trekked back up there on her day off to retrieve them for me (I thank you and my eyes thank you ;-)! The(...)
It was a lovely holiday. The international payment process was simple without added bank charges. The team on site were awesome, very knowledgeable of the area and trails, very supportive and fun. The venue was excellent, gorgeous location in Ehrwald.
Really impressed with holiday in Dolomites in 2015. Interaction with Collett's staff in UK and resort is exceptional. They inspire confidence with their knowledge and attention to our needs. Dani and Cameron were exemplary hosts and Jack, George and Lauren were fantastic too.
Yet another wonderful Collett`s Mountain holiday.
Excellent staff, warm and friendly atmosphere from both Collett`s operatives and Hotel Hinteregger staff. Great food, resulting in an increase of weight despite daily exertion !.
Must increase my fitness levels for next year, can hardly wait.
We are very happy with all the arrangements relating to our holiday. We had enjoyed previous holidays at Corvara and thought we would try a different area.
The hotel staff were extremely obliging and the Collett's staff were the best we have experienced!
We were very impressed with the website detail and information and the advise and information provided at our initial enquiry. We wanted to organise and self guide ourselves whilst using the guides knowledge, which is an option Collett's enable you to do.
This was the first time that we have used Collets and we had an excellent holiday and (...)
This was our first time using Colletts and we had an great holiday. Colletts ticked all the boxes for us. The self-catering chalet accommodation was excellent. Although we wanted to organise and self guided ourselves with the walking, all the Colletts guides were always welcoming and eager to help, and provided excellent information and advice(...)
All booked last minute so grateful for guidance to make it happen without any pressure!
Jack was very helpful and helped us to get sorted very quickly on arrival. Would have liked tea making facilities in room, especially on the day when one of us wasn't walking. Loved the sociability of moving from office hour to eating together and with (...)
We have been with Collett's for many years and always have a good holiday. It works really well for us. Matrei is absolutely stunning and your staff have done a wonderful job there. Such a great variety of walks. Your staff, as always, were excellent.
Overall we have had a great holiday with wonderful walks and mountain scenery on tap. Found the resort staff and fellow guests to be a great bunch who all helped to make the experience an enjoyable and social one.
We booked at short notice but the office staff were exceedingly friendly, helpful and efficient in contacting the hotel to arrange a room for us. Dani and Cam, who we know from elsewhere, introduced us to the company and recommended them. We also felt that it was the sort of holiday that would appeal to us in a region that I had been to nearly(...)
Safety was always reinforced at the start of every walk making sure everyone was prepared for the day ahead. We've been on holiday with Collett's several times and love the flexibility that the holiday gives us - Via Ferrata and walks in good company. The staff are always very helpful and knowledgeable. Your staff at Matrei - Lynne, Emily, Cla(...)
I been with them before to the Dolomites and Erwald . The holidays were both excellent . As I was travelling by myself , I was confident that it was a holiday I would really enjoy. I love walking in the mountains , and the Collett's formula allows for plenty of company for socialising , but is also perfect when you want to do your own thing. T(...)
As ever the Collett's team were wonderful. always helpful and great company. We have traveled with Collett's previously and been impressed with the set up and have had great experiences.
VG hotel: welcoming, comfortable & good food. Surprising number of 'facilitators' for a hotel based holiday. Route detail sheets needs improvement. Cameron & his wife were excellent. George good too.
Another great holiday with Collett's
Some good walking, a really great group of guests and Collett's staff as well as a lovely hotel all added up to a brilliant holiday. Special thanks to Cam and Danny and their wealth of knowledge, caring attitudes as well as being very entertaining!
It was helpfully pointed out to me that the dates I was initially looking for coincided with a booking for a large group and I therefore changed dates.
It was a privilege to enjoy the mountains in the company of Lynne, Clare, Robyn and Emily. They are delightful, enthusiastic and inspiring young people.
I think the "at your own risk" ap(...)
Really friendly assistance from Collett's staff in UK about the accommodation when we were deciding on our booking.
We have been with you several times before and always really enjoyed ourselves. We value the s/c apartments -they have invariably been good value, spacious and comfortable. We like the option to join walks or not, plus the ava(...)
The team were fantastic in checking everyone had all the information they needed for the following day, whether it was to go on one of the organised walks or to spent the day doing something independently. They quickly assessed individual abilities and advised people accordingly. They were particularly welcoming towards our 9 year old daughter(...)
Been many times before, I had heard about the new area whilst in Ehrwald last year (which had been an excellent trip), I'd also heard there was to be a variety of harder high level walks available and I like the whole way Collett's do things - the idea of coming along and being part of a group on a day in the mountains is what I'm looking for.(...)
Turning up at a holiday alone is always a bit scary but from the moment I was collected I was at ease with all the walk guides who were outstanding and the guests made me welcome too. I wasn't the only one by myself but actually it didn't feel like it would have mattered either on the walks or at meals. I love the hard walks but I would not ge(...)
A great holiday, delighted all round.
The hotel was good, with friendly and helpful staff; it was good to hear so few English voices there and in the town so it really felt "foreign". A better bar/lounge space would have been appreciated though, for a night cap.
Collett's staff were wonderful, extremely efficient and always helpful; it w(...)
The staff were extremely friendly and made us feel so welcome and went out of their way to include us with evening meal arrangements despite our late arrival.
All the staff were amazing and I would like to say a massive thank you to everyone. The guides and the hosting staff were all brilliant. Cam, Danny, George, Jack, Lauren and Beth are(...)
We have booked with Collett's many times now over many years. We know that the walks will be good, as will the advice, accommodation and whole experience which makes a super holiday.
Been before and like the flexibility the holiday format offers. Interesting walking areas with lots of walking opportunities.
We find an interesting mix of clients of all ages and a mix of nationalities who add to the fun and enjoyment of the holiday - walking with like minded people makes for a good holiday.
Your staff on this holiday we(...)
Enjoyed the opportunity to talk to some one on the phone pre-departure. On the day of our arrival we were contacted by Cameron and he rearranged his schedule to fit in with our earlier than expected arrival time. The experience that Cameron brought to his job made him the star. This was our fifth visit with Collett's. The formula works well for us.
Easy booking process, great choice of destinations, good price, positive reviews from previous guests, flexibility, choice of difficulty of walk...
Had an incredible week and have developed a bit of a hiking addiction. The food and accommodation were excellent, the walking was stunning, the walk organisers were great fun and really knowledg(...)
Had a great week at the Sonnenspitze hotel in Ehrwald. The staff was nice and helpful, food was Tyrol at its best (expect to gain pounds..) and the others were like-minded for hiking, outdoors and fun.
Last but least, the built-in flexibility offered by Collett's is a major added value compare to structured holiday packages, especially in t(...)
A fantastic place to go high level walking with amazing views. Take a car if walking independently as buses are infrequent and do not go to all the routes. A lovely hotel with excellent staff but no lounge to relax in post -dinner. Special diets are accommodated but it will probably take a day or so for staff to fully appreciate your require(...)
Very good website. I particularly like the ability to log straight into my own booking page to track payments etc.
Despite it being your teams day off, Lynn was there in the hotel to great us personally, help with luggage, show us to the room. A genuinely personalised note from the team with phone numbers etc made us feel that any help we w(...)
Low Level Walking, Moderate Level Walking, High Level Walking, Mountain Scenery - My brother had holidays with you last year and I really liked the idea of the organised walks/ office hour!
We arrived at the beginning of Office Hour so our information was a bit rushed and we felt overwhelmed initially. We did have an opportunity to sort out our questions later in the evening.
Knowledge of the local area was relevant and recent. I am an experienced mountaineer and I do everything at my own risk and therefore had no expectations(...)
Jack was really welcoming and friendly. He was well prepared and had all the information we needed. All the other Colletts reps made sure they introduced themselves later that evening and we couldn't have had a better welcome. First Class!
The whole team were fantastic. They could all give excellent advice on the walks or alternatives and C(...)
With regard to group sizes, it was an unusual week when a large group of guests was not involved in organised activities. Therefore group sizes were small for the organised walks.
Having previously been on a Collett's holiday, I knew that I really liked their flexible system, I appreciated the high standard of organisation and care, and tr(...)
Overall basic information prior to settling in was sufficient. Transport provided to the apartment. Further information was obtained during the office hour once we had settled in.
Another great holiday with Collett's.
Choice of location (Matrei)/ hotel (Hinteregger)/ availability of hard and very hard walks/ flexibility re arrival and departure dates/ recommendations from friends who have been with Collett's before.
The staff were very helpful and did not take life too seriously and so retained a level of informality which was much appreciated. As you would expect with so many guests it has to be expected that there were times when they seemed to be somewhat overwhelmed. Nevertheless they coped remarkably well and with great patience and good humour.
We very much enjoyed our week in the Austrian Tyrol. The Collett's staff were extremely helpful, as well as being friendly and easy-going. Half the time we did our own thing, and half the time joined the organised walks, which were suitably taxing (hard level) but great fun. There is masses to do in the area and we made use of the hotel's free(...)
We were joining your team part way through a longer holiday, and the admin team made sure that we received all information in a timeframe that fitted in with our travel times. Greatly appreciated. The Colletts team and hotel staff made us feel right at home from the outset.
Very happy with the variety and quality of the meals provided, esp(...)
Collett's office staff were very helpful when we changed the dates on our booking. We were late arriving because of delays caused by rail replacement bus service (in Austria, not the UK!) but staff were very helpful in getting us organised and straight into dinner. The chambermaid was very thorough and very friendly but it would have been real(...)
The team at Sonnenspitze went out of their way to help us put together walks, included working out bus routes, which were not on their itinerary. Despite the walk organiser emphasising that the walks were at our own risk, we always felt entirely safe with every one of them, and their knowledge gave the group confidence.
We have already book(...)
Well done Collett's, once again a brilliant holiday. We stayed in Matrei, really good location... Exceptional staff, good fun, very helpful and very professional. We had use of the Self catering apartment but opted to eat at the hotel for evening meals which we found to be an excellent option and very sociable..
Lovely room with outstanding view. One of us (Clive) had major walking impediments (hip awaiting replacement and peroneal nerve injury). Your staff, Rushy, Lynne, Clare and Robin were all brilliant in finding ways around these challenges through adjusting walks or providing one on one assistance.
The staff were also very creative in select(...)
Everything was really good, the Hotel was helpful and Collett's staff brilliant. We did our 'own thing' a couple of days are the guys were really helpful with information.
We have been with you a number of times and like the way you run your holidays.
We have had a Colletts walking holiday before, in the Dolomites so we knew we would have a brilliant time.
The holiday lived up to all our expectations.The staff, the Hotel, the transport arrangements were all excellent. And , of course, the walking was exceptional.
A great idea to up grade the Red Wine during my stay! It would be better if the Hotel had a more extensive wine list but I am comparing it to Corvara Hotel Panorama which was exceptional!
Because we ate together every evening there was a better feeling of "inclusion" than last year in Corvara .I liked this as its being part of a group that (...)
We have recently returned from an amazing break in Ehrwald staying at the beautiful Sonnenspitze hotel where the usual extremely high standard of Collett's staff was very much in evidence. Excellent location, variety of walks and stunning scenery made it a holiday to remember.
We were looked after really well by all the team at the Hotel Sonnenspitz, Danni, Cam, George, Lauren and Jack were all very relaxed, friendly and sociable and went to great lengths to make sure we had a lovely stay. The scenery was stunning, with loads to do and we loved the office hour, and the sitting together at dinner. ( pity about the cl(...)
Another wonderful Colletts holiday with a great hotel and the most beautiful scenery. What always makes the holiday with Colletts so special is the staff and the Ehrwald team are brilliant. Cam and Dani are such naturally warm, knowledgeable and enthusiastic people who go out of their way to make sure everyone has a great time. Thanks guys, we(...)
Well that is how many of us realised we had met on previous walking holidays with Collett's during our recent stay in Matrei.
This new resort with its first season this year has more than lived up to the very high standard which we have come to expect from Colletts's over the years.
The Hotel is superb with excellent food and staff who al(...)
Hotel was excellent , but overall I think we prefer Chalet accommodation as experienced in the Dolomites. More informal perhaps.
Collett's team were wonderful and couldn't have been more helpful, enthusiastic and friendly.
We have been on previous Collett's holidays and enjoyed them. We have passed your brochure and name on to friends wh(...)
Our friends discovered Colletts and recommended them so we have now had several trips with them.
This was our 6th trip with Collett's and its magical formula hasn't failed us. Cam and Dani and the team were brilliant hosts. We will be back for more.
Communication and response to queries were excellent. Reaction to and rearranging transfers following pilots strike and 24 hour delay in arrival were outstanding.
I accept the difficulty of absolutely accurate weather forecasts in mountain areas. Forecasts were good enough. Even though walks organisers repeatedly stressed that they were not(...)
The hotel staff were welcoming, friendly and helpful. The meals were excellent. Thank you to the staff for making our stay so enjoyable.
Office hour is a very sociable occasion which we enjoy both with the Collett's team and other guests and an excellent time to plan and share ideas to make the most of your stay.
Thank you once again for(...)
Great area with probably the best walks so far (compared to Ehrwald & the Dolomites, though both were very good). Colletts' staff up to their usual high standard of course!
Dani and Cameron encouraged me to have the confidence to go on the hard hikes which I absolutely loved and can't thank them enough.
Your team of Dani, Cam, Jake, George and Lauren ensured all were safe and were very supportive in a very understated way so you could enjoy the thrills and being slightly outside your comfort zone while knowin(...)
I loved the self catering apartment. Beautifully clean and warm with beer in the fridge! One of the highlights of my stay.
Your staff are amazing ! This was my second holiday with Collett's and you really do pick good people. Why Collett's?: I had enjoyed my holiday in the Dolomites with you last year and decided to try another resort
Our two previous holidays with Colletts were excellent and provided us with the right level of enthusiasm, friendliness and support. The enthusiasm and friendliness of your resort staff is outstanding. Particular appreciation of Lynne's expertise in creating such an excellent location and team.
We could not fault the Matrei team, they were knowledgable, good company to be with and they bent over backwards to make our stay perfect. The routes were perfect for the snow and weather conditions. How could I criticise the packed lunches when the team went out to get mustard specially for me!
We hope that Brexit does not hinder the compa(...)
We had a great time in Austria like we did in Dolomites last year. Being Vegetarians we were spoilt in Dolomites however in Austria though the hotel tried its best it was not the same as the Dolomite Hotel.
As for the Collett's team - they were all great. The pack lunch provided was appreciated by all.
The walks were challenging and(...)
We are a group of ten and just back from our third visit to lovely Ehrwald. Although we keep thinking we should try somewhere else, the draw of the pretty villages of Ehrwald and Lermoos, 'the Moos' between them, and the fabulous scenery of the Zugspitze arena just keep drawing us back. Add to that the varied and exhaustive selection of walks(...)
I think the company is fantastic. This was our third holiday with them & we hope for many more. Just a big thank you to Dani & all the team. We are hoping to do 10 days next time as a week never seems enough!
We would like to thank you and your company for the excellent time we spent in Ehrwald in early June 2016.
The location was stunning ,and the hotel and staff provided a 5 star service.
Cam, Dani, George, Jake and Lauren went that extra mile to ensure our stay was memorable From the moment Jake's smiling face greeted us from our taxi on the(...)
We were particularly happy with the way you organised our ferry bookings, including changing the date of our return. The hotel coped well with us despite arriving a couple of hours earlier than expected.
We were at Ehrwald for 2 weeks and your staff clearly took this into account when planning the itinerary, avoiding repetitions - many than(...)
Part of a group, but we have friends who've been on Collett's holidays and wanted to try on anyway
Very impressed by the help provided by Tez, Helen, Caroline, Sam and Alex. They were superb and took time to make sure that everyone understood what was on offer and everyone was happy with their plan for the following day ... either with a gr(...)
I organised a group holiday for 22 retirees to Ehrwald, based on the multiple options that were stated as being available. Walking abilities of the group members varied from fit individuals looking for hard walks, down to partners who were limited by illness to very short walks. The Colletts resort staff, Tez, Helen, Alex, Caroline and Sam, we(...)
We have just returned once again from another great trip away with Colletts. For the second year running we returned to Ehrwald in the beautiful Austrian Alps and once again were met with a warm welcome and great hospitality by the Colletts crew and hotel staff. A special thanks must go out to Tez and Helen and not forgetting Alex, Caroline an(...)
My wife and I have had another excellent holiday in the company of the Collett's team at Ehrwald. As usual the hotel was a very high standard with excellent meals and great range of options (for those people who say there is too much food I suggest do more walking!). The team in Ehrwald headed up by Tez & Helen (not forgetting Sam, Caroline (...)
We enjoyed our holiday very much and would like to thank all the team for a great time. It's nice to see a wide variety of walks offered and that you haven't shied away from some of the more challenging ones.
Very good holiday in Ehrwald and excellent service from Collett's throughout, from time of booking to time in resort. This was our second year at the Hotel Sonnenspitze, and we enjoyed it even more than last year. The staff in resort were fantastic, with good advice on each walk during 'Office Hour', and then organising the group during the wa(...)
I have really enjoyed both holidays I have taken with Collett's and will definitely book others in the future. The Austrian location is stunning and, both there and in Italy, the staff were great - their descriptions of the walks were honest and clear enough for me to make the right judgements about what I could handle which meant I enjoyed my(...)
This was my second holiday with Collett's and I was as delighted with Austria as I had been with the Dolomites.
Ehrwald is a lovely location and the scenery on every walk was stunning. I stayed for 2 weeks and walked with the group every day except one, but I did not have to repeat any walks I'd already been on and every route taken was bea(...)
We always find that all Colletts staff superbly helpful and very human which makes a lovely change.
Helen picked us up from the train station because it was raining which was a very nice touch. She took us through a huge amount of stuff very patiently.The only slight problem we had was when changing buses between Munich and Ehrwald (we fou(...)
Lovely welcome from Caroline who met us in the reception as we were checking in! Although aware of policy of at own risk, felt safe with the Collett's staff and their knowledge of the mountains.
As I traveled with my parents, who didn't want to do the higher level and more difficult ascent walks I did, Collett's offered the flexibility for (...)
Returning from previous holiday in Dolomites. Office Hour was Brilliant opportunity to plan for next day and coming week, plus time to socialise. Outdoor itineraries were well planned, appropriate for weather, well lead and appropriately paced. An excellent team of professionals led by Tes. Thank you!
Tez Sam Alex Caroline and Helen were fabulous and went out of their way to make sure everything was perfect for all guests. As always it is the quality of the staff you employ that makes Collets holidays so good. The free use of public transport and accessibility to walks fro Ehrwald makes this an excellent centre, probably the best we've been(...)
Low Level Walking, Moderate Level Walking, High Level Walking, Mountain Scenery - We were very independent, so can't really comment on group sizes, transport. One member of our group went on a walk with other guests on one occasion and was fine with everything.
The Colletts staff (and the hotel staff) were all lovely. Friendly, cheerful, he(...)
All excellent and cannot think of anything to change. Initial holiday enquiries not really applicable as we had decided on Ehrwald. We flew to Innsbruck. It would have been good to have had some of your directions from there.
We thought your staff at Ehrwald all excellent (Sam, Tez, Helen, Alex and Caroline). We did not do many of the grou(...)
Moderate Level Walking, Mountain Scenery, Via Ferrata/Klettersteig. More detail on the activities i.e. walking, via ferreta, use of lifts for up/down. We did not appreciate this was a wintersports resort until we arrived.
Helen was delightful, Caroline was lovely, Sam was great company on the walks. Very helpful in addressing anything req(...)
The range of high level walking and the hard routes on offer with walk organisers was very welcome. It wasn't as easy to do Via Ferrata as I was hoping – but that did not affect my trip to Ehrwald because of the level of walking available. I would like to thank Alex particularly, when there was only a moderate walk available on my last day in (...)
Skied with Collets in Winter. Loved format of holiday and Dolomites scenery. Returned to Dolomites for walking with a few days at Ehrwald on return home.
Really helpful in all respects. Kelly was brilliant! helpful re rail disruptions between Munich and Ehrwald and researched bus alternatives which we took. Many thanks to her. Main factor was the quality of care, friendly warmth and relating abilities and a willingness to go the extra mile ! Eg Alex taking us to Garmish when the Garmish bus sai(...)
Just returned from Austria after a wonderful, hugely memorable holiday. The scenery of course was majestic (and the blue skies and hot sunny weather was a massive bonus) but we cannot speak highly enough of the Colletts team, both pre-flight and in-resort. Just outstanding customer service - there every step of the way (literally). Special(...)
I appreciate the carefully thought out and executed process you use for booking, inquiries, and pre-departure information and everything else that follows. Your focus on process is one of your strengths and results in consistent quality. Nicely done! I appreciate Collett's welcome process. It allows me to settle in quickly and feel welcome as(...)
Collett's offered what I was looking for.
Team at location really good - top marks to them. The right balance of professionalism, approachability, conscientiousness and fun. Moderate Level Walking, Mountain Scenery at Hotel Sonnenspitze.
We have been with Collett's many times (to The Dolomites) and find the arrangements allows us to follow our own itinerary. The staff have always been very helpful, friendly and knowledgeable.
We cannot praise your staff in Ehrwald highly enough – they were all brilliant. Have been with Colletts before (summer and winter) and we know what we get.
We had been with you before in the Dolmites. Moderate Level Walking, High Level Walking, Mountain Scenery, Via Ferrata/Klettersteig...
Staff always very welcoming and prepared to spend as long as we needed to sort out our plans for the following day.
You advertised that we could participate in horse riding in Ehrwald but the staff in the (...)
I particularly liked your payment portal which enabled me and members of my group to pay as and when it suited them, very efficiently handled
Your driving instructions said not to take 'Munich West' so we didn't and consequently were stuck in traffic for some time. Your resort staff advised us to go via Munich West on our return, as althoug(...)
We were transfered by Alex who was very attentive and lovely throughout the journey and the greeted by Caroline who did everything possible to settle us in. We had a staff of Sam, Tes, Caroline, Helen and Alex who were exceptionally amicable, approachable and positive throughout the week. Their manner was impeccable. The only fault was the add(...)
all very good but we actually travelled to Innsbruck and there was little knowledge of travel options/details from there for getting to Erhwald – as we were the first ones to arrive there – so this took up rather alot of time to find out enough (for Colletts as well). Yet it's a useful option (Innsbruck) – all done on public transport.
We have just spent a week with you in Ehrwald and has a fantastic time. The hotel was comfortable and the food good, and the Colletts team were great, making everyone feel welcome. Would definitely go back.
Your pre-departure customer service was excellent and the Colletts team were fabulous on arrival. I cannot find fault with any part of holiday. Hotel was very clean and food was lovely.Office hour was great and guides very helpful. All itineraries very good. Staff reminded us about being 'at your own risk' before each walk. They were very prof(...)
Very impressed by decisions made by the staff when doing a high level walk when a storm brewed up. Clear directions and good decisions made. This was our 4th Collett's trip so we knew that the organisation would be superb. Unfortunately I fell and ruptured a ligament in my ankle (as I subsequently learned) during a descent on a group walk. Sam(...)
I have enjoyed previous Collett's Holidays. As a 'single' Collett's gives you the opportunity – if you wish – to integrate with groups of like minded people and not feel on your own. Knowing that the staff would be knowledgeable, friendly and competent. I had a great holiday due in no small way to the warmth and generosity of the hospitality I(...)
Had been to the Dolomites with you once before and enjoyed it. So a decision to go on walking holiday in Europe meant there was only one company I thought of.
Weather reports proved to be slightly inaccurate. We had an unexpected thunderstorm whilst up a mountain but the (not a qualified) guides handled it wonderfully.
The initial price(...)
Ready and immediate access to information on routes and details of which route suited a particular individuals capabilities. This aspect could not have been better. We have used expensive guides in the past for more technical walking/climbing but by using Colletts we did not have to this time. All of your staff were excellent but we were parti(...)
This was our fourth holiday with your company and this time it took longer than usual for our booking request to be confirmed, which caused a slight problem with the flights we wanted to book. The only minor complaint is that some nights there were so many people at office hour your staff struggled to spend sufficient time with everyone who so(...)
Would like to say how well we were looked after by Tez Caroline Helen Sam and Alex they are a credit to your company and were always prepared to go that extra bit to make sure everything was alright and we were happy.
8 of us have just returned from Austria after a fantastic week of walking in mostly rain! It did not dampen our spirits and we cannot wait to try another Collett holiday next year. The same 8 went to the Dolomites last year. The team of Tez, Ruth, Caroline, Sam and Alex were marvellous and made sure we knew what was available and were such (...)
Your efficiency, professionalism, helpfulness, courtesy and friendliness were exemplary in all respects! We had no detailed directions to the hotel once we had reached Ehrwald… just the statement "you'll find the hotel next to the village church" would have been sufficient. Your staff were all brilliant and really made our holiday.
Caroline gave us a really friendly, pleasant briefing and looked after us exceptionally well. Unfortunately we didn't receive our package before we left home, so didn't have the good map that others had. If you have clients from overseas, it might be better to give them the package when they arrive at the accommodation, rather than mail it. We(...)
This was our third trip with Collett's and they just keep getting better! We have always found your staff extremely helpful but this years Austria team were outstanding and deserve a special mention. Nothing was too much trouble and we were well looked after throughout our stay. They helped make it a great weeks holiday. Thank you.
As always an amazing holiday. Your staff in resort always go the extra mile to make everyones holiday so enjoyable. By the time we are leaving to go home we feel as though we have known them forever. We have met some great new friends again and ones we will stay in contact with. So thank You.
Thank you for a wonderful holiday. Rachel & I got to try scree running for the first time and climbed the highest Mountain in Germany! Not bad for newbies!
This was a brilliant holiday despite the initial poor weather. It all lived up to our expectations and we return feeling refreshed and having had an excellent break from work. The enthusiasm and professionalism of the Collett's staff was exemplary and we enjoyed getting to know them, especially Kelly who was outstanding in every way and did a (...)
We've had several holidays with you in the past and the formula works very well for us. Your staff are clearly selected with care and deliver the ultimate in customer service that we've grown to associate with Collett's. Staff gave just the right level of encouragement whilst monitoring different needs of the group. And they made it fun! As al(...)
Relaxed, welcoming atmosphere with individual attention flexible to needs of each guest. Really personable staff with excellent social skills and genuine interest in all visitors. Very organised, professional approach combined with ability to make everyone feel included and to help them to get the best out of their individual holiday.Great loc(...)
We had had two previous thoroughly enjoyable walking holidays in Corvara and the Pyrenees and were keen to repeat the experience. Wonderful staff, as always. Unfailingly helpful, cheerful and attentive. Very good at leading groups and making everyone feel welcome.
This was our second holiday with you. We had such a great holiday in the Dolomites last year we wanted to return for more this year. We really appreciate the flexibility of being able to go with a group or 'go it alone'. We are not experienced mountain walkers (unless 2 holidays with you counts!) and we found ourselves at places on the map we (...)
We have used Colletts about 10 times before in Dolomites and Pyrenees! We enjoyed ourselves in Walking in Austria and would do it again!
Previous holidays in the Dolomites with Colletts. I like the format of the walking groups and the general flexibility of the holiday. All the staff were very friendly, helpful and knowledgeable.
We had already enjoyed a wonderful week with Collett's in the Dolomites. I like the fact that it is a family company, not too large and obviously in close touch with the excellent field staff.
Christine and I have just returned from 9 nights in Ehrwald and (not surprisingly!) had a thoroughly enjoyable time.
I was a bit nervous with this being the first year but Kelly and the team are doing a really great job for you. The product which Robert & Lesley have got out there is exactly what we have been used to over the years and all(...)
We had an wonderful, active and refreshing holiday. The scenery was breath-taking. We were impressed and delighted with everything! Apartments were spotless, staff were fantastic - friendly, sensitive, kind and very helpful. We came home relaxed and restored and refreshed.
We had a great visit with you all and look back with much pleasure at our week in Ehrwald. As we have come to expect now, Collett's can always be depended on to choose great people to look after us...whether it be on skiing, snowshoeing or hiking vacations.
Shulamit particularly enjoyed her conversations with Kelly on their two hikes togeth(...)
Just a quick note to thank Kelly and the team for sending my ‘Alpinwandernadel’ badge ! It arrived safely in the post this morning.
A big thank you to you all during our stay in Ehrwald. We had a great week in Austria and definitely hope to come back soon.
Thank you once again !
From initial enquiry to our departure we were delighted with the professional and fantastic service we received. After speaking with Kelly in the office after my initial enquiry I really felt Collett's was for us - so efficient and helpful. Thank you.
Dafydd met us at the airport for our transfer to Ehwald. He was excellent especially as w(...)
Family and self just recently returned from Ehrwald , had a great time walking on various routes in spectacular scenery with good company. Every afternoon returned to Hotel Sonnespitze which is well run and very comfortable.
This is our 7th Colletts holiday and cannot wait for our next !!!
Thanks to Kelly,Kate, Clare,and Dafydd for making o(...)
First attempt we tried the easy walk, were encouraged to do something more challenging the next day and loved it. group sizes enough to have varied conversations but not too big as to be spread out.
Keen and enthusiastic staff, even though very early season and they were still learning the routes – they looked as though they loved what they(...)
I would just like to commend you on your excellent team. Clare, Kate, Kelly and Dafydd were all amazing – you choose fantastic young people and they couldn't have been more attentive and welcoming than they were. Please pass our thanks and appreciation on to them.
We had a fantastic few days with you - thank you - and just wished we'd booke(...)
Lovely welcome from Kate. We were late arrivals but she booked us on a walk for next morning. We'd forgotten to mention allegies to feather bedding but this was swapped swiftly, and with no fuss, by karen at the chalet.
Another excellent holiday with Collett's. Your on site staff were really enthusiastic and got throughly involved with the (...)
Kelly met us outside the hotel in the middle of a torrential thunderstorm with a welcoming smile in her bare feet and under an umbrella and ushered us in to the dining room for dinner. What more can I say!
Having previously holidayed with colletts in the Dolomites we were confident that you would be able to provide the sort of holiday we we(...)
Excellent email advice from one of your staff re train travel and links from UK to Erhwald following my query .
More knowledge demonstrated there than shown on your website .
The beauty of Erhwald is you can have a wonderful holiday and be without a car .having now had the experience of Eurostar and night sleeper , would next time fly to M(...)
Your staff were very knowledgeable and helpful in advising on walks etc. Especially advice on a big walk the pair of us did up to Wiener-Neustadter Hut and then up to summit of Zugspitze. The so-called via ferrata was more of a 'protected scramble' except for one short section, but the whole thing was pretty exhausting, so glad to get cable ca(...)
Contact with the office to discuss possibilities and book holiday was outstanding. The response of the staff and customer service was always excellent, efficient and extremely helpful.
The hotel staff were very welcoming and the Colletts' staff gave us the information we needed to allow us to settle and become familiar with our surroundings(...)
We got back on Sunday from our week in the Austrian Alps which was a great holiday. Weather was perfect and the scenery absolutely stunning.
I would like you to pass on to the owners how impressed we were with the Collett's staff on site - Kelly, David, Cam and Clare. They were so enthusiastic and helpful and nothing was too much trouble (...)
I would be more than happy to book with Colletts again but also to recommend them to others.
The format was perfect for me. I was travelling solo , and didn't have to organise very much for myself. I was made to feel very welcome , and was instantly part of a large friendly group of people. Mealtimes were very sociable. Congratulations to th(...)
Previous experience with Colletts has been excellent. We like the "formula" and were particularly attracted to visisting a new destination. We had an awesome holiday in Austria. Everything ran so smoothly that it is hard to believe this is your first year in Ehrwald. Kelly, Kate, Clare and Daffydd worked very well as a team and we would like t(...)
We really appreciated the team - Kelly, Kate, Dafydd and Claire, they were so helpful and very interesting company on our walks. We have enjoyed all our holidays with Collett's
We have been on several holidays with Collett's now and have always had very enjoyable Winter and Summer holidays. Always great staff ! We would like to say that we were very well looked after by all the Collett's staff based in Ehrwald. Kelly and the team, Kate, Claire and Daffydd were all outstanding. They couldn't be more helpful and did ev(...)
Helpfulness of staff was outstanding! We have skied with you in Badia and enjoyed the way you run things so decided to give walking a go and it was a brilliant holiday. Probably do it again somewhere else. Very impressed with Austria. Would consider anywhere where we can use public transport/your transfer to get to you.
We would like to thank Kelly, Katie, Clare and Daffyd. They were all really lovely and very helpful. Robert and Lesley were lovely too. A big thank you to all.
We were met by Katie initially and she provided lots of information and was very helpful making us feel very welcome.
We have been to Austria several times before and would rate t(...)
This is the 3rd time within a year that we have used Colletts as it works very well for myself and my partner. He enjoys the hard walks and I enjoy the easier walks. Thanks to all the team we had yet another great holiday can't wait to book the next one:)
The staff were all lovely and totally brilliant at helping with all our questions. They took us very seriously and thought hard about the best advice to give us. The info on walks and especially Via Ferrata was really helpful – it made our exploration of a new area much easier and more efficient, helping to guide us without the use of a guide(...)
Your staff as always are excellent – consider as friends made. Always been with Colletts -Dolomites, Pyrenees, Picos, Erhwald and like what you provide.
We have high expectations for your level of service given that we have now been on 5 holidays with you.
Please continue to provide the great service you do. All the best to your people and organization. You are a rarity in more ways than you realize. The USA would be a great destination too since no one has your model over here. I realize t(...)
Staff had good knowledge considering it was very early season for them, but Robert and Lesley more than made up for any gaps.
Why Colletts? Range of walks available, style of holiday, confidence from previous experience in the quality of accommodation and food, holidaying with like mainded people, flexibility of arrival/departure.
We had a previous good experience in the Dolomites. Really like the mix of organised walks, the social aspects and freedom to do your own thing. I really appreciated the flexibility shown by the team to meet preferences to give us a great stay. The team were really friendly and helpful and obviously put a lot of effort into creating the best p(...)
Just wanted to say a big thank you to such a great team in Erhwald, Colletts are very lucky to have you! You are a credit to the company. You ensure that everyone is looked after and welcomed into the group. Oh, and your egg rolls are legendary,especially eaten on the 'Ridge'
We booked the holiday as we could not find any walking guides for the area. Therefore we did not use any organised walks but used your laminates on self guided walks. These proved good and we had a very good time. The team were very helpful in discussing the details related to the area and walks. You covered an area we wanted to explore and pr(...)
My husband and I had a very long day which involved 14 hours of driving and Bank Holiday traffic. We arrived feeling completely frazzled and not altogether with it. Kate met us at the door with a lovely big smile and could obviously tell that we'd had a long day and she took very good care of us. A drink was in our hands within seconds of havi(...)
This was our third adventure with Colletts and was another great experience. The location and magnificent scenery, challenging walks together with delightful accommodation helped make this a wonderful part of our holiday time in Europe. As usual the staff who assisted with our walks and made our stay cannot be underestimated and are highly com(...)
Your young staff did you credit. They are a bunch of super people who were very competent and very good company.
Robert and Leslie clearly love this area. I think they would be keen to remain involved.
Fantastic trip to Badia a few years ago. Best holiday of my life. Very friendly, helpful and efficient staff and most of all a family run company giving personal service second to none in my limited experience.
The staff is very good and very helpful and should be complimented. I have recommended you to numerous friends and colleagues.Much more likely to book again for a new destination (been to all the current ones by now). What is on your radar?
We decided we would like a new type of holiday and your brochure looked appealing. You were professional and friendly. We were booking our first walking trip, therefore, apprehensive, your staff answered every question. We had the perfect holiday with your company in the Austrian Alps. We would like to visit the Dollomites next. Perhaps Switze(...)
It was a great pleasure to be part of Collett's first ever season in the Austrian Alps. We enjoyed everything about it. The friendly and helpful staff, the great walks you organised and the lovely hotel including the five course meals. Thanks to you all in Ehrwald and we hope you have a great summer. We cant wait to return.
We had the great honour to be the first guests in Austria.
This is just to say a big thank you to everyone involved for the great week we had.
From the very first moment we arrived everyone made us feel very welcome.
Please could you pass on our thanks to Kate, Clare, Kelly, Dafydd, Robert and Leslie.
They really did do their best to en(...)