All my phone calls were dealt with very efficiently, even when I called to say that the airline had changed our flight time by 5 hours! I thought the transfer system was excellent. Friendly, careful, on time, comfortable, and a really relaxing way to start the holiday. No hassle. I would do it again. The meals at Haus Valentin were superb. How lovely to have the food put in front of you without having to decide. I loved it! The standard of the cuisine far exceeded my expectations, and included possibly the best pudding I have ever eaten ( a fabulous chocolate sponge with melting centre in a vanilla cream)! Really good breakfast, and imaginative fillings in the lunch rolls. To say that the staff were knowledgeable and friendly doesn't really do them justice. They were superb. Patient, inspiring, cheerful, helpful. I could go on... I was so impressed with the whole organisation. The staff were well trained, cheerful, patient with slow walkers, helpful and enthusiastic. They couldn't have been better. The food was a highlight. The chef superb. Please keep Haus Valentin exactly the same for ever!