We were staying in Hotel Panorama so we mixed with the team during walks and in the evenings when we were deciding on which walks to do. The team in Chalet Angelo were very good and knowledgeable about the walks so were able to answers any questions raised. They also were able to accommodate our lunch request for a very early morning when we went on the Glacier Trek. Some of the descriptions of the walks on the sheets were misleading and it was difficult to gauge how demanding a walk would be. I understand that it is hard to grade walks into only three categorizes Easy, Moderate and Hard but I think this is an area which could be improved. Our fitness levels enabled us to do all the walks but sometimes there was more exposure that expected. We had a wonderful holiday and all the Collett teams member we met in both Chalet Angelo and Verena were welcoming, enthusiastic and added to our holiday experience. Thank you.