Collett's was a personal recommendation from our timeshare neighbour after a discussion about via ferrata. We were in hotel Melodia and the accommodation, meals and hospitality there was excellent. The staff were very friendly. At the chalet the hospitality during office hour was excellent with all staff very approachable, friendly and helpful. As we were in the hotel it gave us a chance to mingle with other walkers and staff. The information from your staff was first class and very accurate from bus times, information about local towns and the walks. The walks were excellent and interesting, the staff were knowledgable about the area and were able to give historical and geographic information to make it even more interesting. I went on the glacier walk and the guide I was given was extremely good, capable and reassuring on a day where the glacier conditions were very difficult.