The combination of half board, airport transfers, organised walks - and flexibility, so we could choose which walks we did, or to have days on our own if that's what we felt like doing. What lifted this holiday way above anything similar we've experienced was the enthusiasm, warmth, helpfulness and commitment of your staff. We were there for two weeks - throughout that time they were all unfailingly kind, knowledgeable, patient and cheerful. They treated us like guests, not customers, and they seemed genuinely happy in their work. Special mention to Sonny, for looking after us so well, but they were all lovely, and a credit to you. Have you considered Abruzzo? Not as spectacular as the Dolomites, but very beautiful and less of a tourist destination. Ski-ing in winter, walking in summer.