We appreciated your assistance and support at Venice airport when the non-arrival of baggage needed to be reported. This delayed our transfer departure for over an hour. We had previously stayed with Collett's in the Yorkshire Dales and enjoyed our experience. The range of walks and activities offered for the Dolomites was excellent. When our baggage was delayed for two days Collett's staff were so understanding, helpful and supportive in revising our hut to hut tour, changing accommodation arrangements and recommending alternative walks. All staff we dealt were patient, communicative and friendly, showed excellent initiative, all in good humour. We were very impressed. Hats off to management for your staff selection and training.