Any Questions? Speak to someone with extensive knowledge of our walks and destinations.
Call 01799 513331 or enquire here or use the messenger service – bottom right.
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The Classic Collett’s Skiing Holiday
Italian Dolomites
Explore one of the world's largest and prettiest ski paradises
All Grades of Skiing
Group & Self-guided Skiing
Season – 15 Dec to 11 Apr
A winter holiday in arguably the world’s most beautiful mountains. This is a 7 day skiing holiday on a vast labyrinth of suberbly presented pistes in the staggering beauty of Europe’s prettiest mountain landscapes, facilitated by a modern, state-of-the-art lift system that makes queueing extremely rare. Thanks to Dolomiti Superski, skiers find themselves in one of the world’s largest linked ski networks in the world with the celebrated Sella Ronda at its heart. Self-guided skiing is facilitated by excellent waymarking and we organise optional ski tours out for skiers on a daily basis, so you get the most from your time here.
Delightful Accommodation. We are based in three enchanting and sought-after resorts – Arabba, Badia & Corvara. In addition to our ever-popular Collett’s-hosted chalet hotels, we can offer you fabulous accommodation in exquisite alpine hotels or you can self-cater in your own apartment.
The holiday at a glance...
Group Skiing
Daily & Optional
Daily & Optional
Choose a leisurely bimble on easier intermediate runs or a longer ambitious tour on as many red and black runs as possible.
Self-guiding?
Independent Skiing
Independent Skiing
This is the preferred option of many skiers. Dolomiti Superski is excellently waymarked and skiers can explore miles and miles of pistes – village to village, valley to valley. We have everything you need to plan days in mesmerising scenery, whatever your ability. Browse our Ideas & Info Files and borrow Route Laminates for the itineraries that take your fancy. Also, you can chat daily with our Winter Team to seek out proposals and helpful tips.
What's Included:
Accommodation – delightful half-board, B&B or self-catering accommodation in Badia & Corvara. See the Accommodation Tab at the top of this page to see the options.
Airport Transfers – to and from Innsbruck & Venice.
Group Skiing – as described above, although not on Thursdays, our local day off.
Office Hour – guarantee yourselves a succession of unforgettable days out at a sociable, optional and informal pre-dinner drink with other guests and the Collett’s Winter Team. Use our knowledge and fabulous proposals to plan your days. Drinks at Office Hour are not included.
Our ‘Ideas & Info’ files – these are always at your disposal and reflect our extensive local knowledge. They feature numerous ski tours, snowshoeing itineraries and winter walks.
What's Not Included:
Skipass – these can be pre-ordered through us at the time of booking
Flights & Insurance
Ski, Boot & Helmet Hire
Dinner on Thursdays, our day-off – only applies to guests staying in Bracun or Haus Valentin; an opportunity to eat out locally.
Book With Confidence:
In uncertain times, booking with financial peace of mind is essential – as members of ABTA, our walkers have been doing this for over 23 years. In addition, our booking conditions are now more flexible than ever:
- book now and pay your balance only 4 weeks before departure;
- if you change your mind you can defer or change your holiday free of charge at any time up to 4 weeks before departure;
- refund guarantee – If within 4 weeks of travel the FCDO advise against non-essential travel to your destination or there are restrictions in place in your destination that will significantly affect your holiday, you will be entitled to a refund;
Getting there:
Getting to the Dolomites is easy and you travel to us as you wish.
Most guests fly to Innsbruck to meet a 2hr. Collett’s transfer.
See the Travel Tab at the top of this page for more details.
Guest Testimonials
Average of 4.94 / 748 reviews
More about the Italian Dolomites…
In the Alta Badia, we believe we are at the heart of the world’s most dramatic and beautiful mountains. The Dolomites are the crown jewels of the Alps. With their unique shapes and colours, these colossal natural monuments are the backdrop to some of most beautiful mountain landscapes in the world. These landscapes are even more magical when the snow falls.
Skiers sit mesmerised on chairlifts. Winter walkers and cross-country skiers gaze up in awe from woodland trails, whilst snowshoers might venture into the massifs for a real close-up. Others stare from the sun terraces of mountain huts or village cafes with hands cupped around a gluhwein or a hot chocolate.
You are sure to share our appreciation of this breathtaking corner of alpine Europe. The unspoilt Tyrolean villages bewitch you on a human scale with their wooden chalets, farm buildings and churches, while the Dolomites tower above you – castles of rock, soaring to the sky as if frozen in mid-explosion.
The Dolomites lie close to Italy’s borders with Austria and Switzerland. Geologists believe they were heaved up 50 million years ago when Europe and Africa collided. Since then the actions of ice and water have carved them into the overwhelming sculptural forms we see today. More recently, history has shaped the area.
After WWI, the area – South Tyrol – passed from Austria to Italy. Mussolini failed to italianise it and it now thrives on the harmonious co-existence of the Austrian and Italian cultures in a region where Latin meets Germanic. Add to these cultures, the influence of a modern and dynamic mountain-dwelling community with an enlightened, yet conservative approach to tourism and the result is a uniquely charming destination for winter holidaymakers.
Add to these cultures, the influence of a modern and dynamic mountain-dwelling community with an enlightened, yet conservative approach to tourism and the result is a uniquely charming destination for winter holidaymakers with unrivalled infrastructure.
The Dolomites Gallery
The best of the South Tyrol
Our enchanting villages lie in one of the most idyllic valleys in the Alps
At the heart of the central Dolomites, two stunning valleys meander below spectacular mountains to the foot of Monte Sella, a vast and glorious natural plinth and one of the 7 great Dolomite peaks that exceed 3000m. Situated between Val Gardena and Cortina, the Val Badia (Corvara & Badia) and the Val Livinallongo (Arabba) combine to make a winter paradise for skiers of all levels and snowshoers.
These villages boast doorstep access to the vast Dolomiti Superski network, as well as the remote snowfields and woodland, which are so attractive for snowshoers and winter walkers. The Alta Badia is one of the most beautiful valleys in the Alps, acquiring UNESCO World Heritage status in 2009.
Each village has a startling backdrop of towering peaks. These rock formations are arguably the most spectacular in the world and their drama is exquisitely countered by the charm of the picturesque Tyrolean valleys and villages that they loom over.
The villages themselves are a charming mixture of modern mountain resort and tranquil step back in time. Attractive modern chalets and hotels are interspersed with rustic alpine dwellings and timbered farm buildings, many huddled around the spires of picturesque churches.
They have equipped themselves well for the holidaymaker without compromising their unquestionable character. There are banks with cashpoints, supermarkets, shops (including some excellent winter sports shops), delightful restaurants, cafes, bars and pizzerias. Life is unhurried and easy-going.
The Alta Badia Gallery
A vast and magical ski wonderland
Glide from valley to valley in Europe's most extensive ski network
1200kms of piste
Group & self-guided skiing
All abilities
Nowhere in the world do the ingredients of the perfect day’s skiing co-exist so harmoniously as here in the Dolomites. Beautifully maintained tree-lined pistes wend their way down to enchanting Tyrolean villages amidst breathtaking scenery. For years the Dolomites has been a renowned centre for winter sports. Inevitably, downhill skiing takes centre stage and thanks to the vision and ‘state of the art’ infrastructure of Dolomiti Superski, this is an area of unique and wonderful opportunity for the skier.
An ultra-modern lift system and very little queueing awaits you. Amazing distances are covered in the same day without ever repeating the same piste. A single liftpass provides you with access to over 1200km of perfect pistes across 12 neighbouring valleys, each comprehensive ski resorts in their own right, each characterised by the most dramatic scenery. Many of the descents are simply unforgettable.
Scattered across the Dolomiti Superski network are cosy and welcoming mountain huts called rifugios. Some are just next to the piste, others hidden away in the woods off narrow tracks. The rifugios are a delightful feature of the skiing here. They all have sun terraces with absorbing panoramas. Or you can go inside and wallow in the warm and sociable atmosphere that characterises their hospitality and rustic nature. That said, in recent years, some of them have been refurbished very stylishly, whilst retaining an exquisite alpine character.
Food and drink is reasonably priced and you don’t have to wait long for a really good lunch. One is often reluctant to return to the skis and move on. Whether you choose Collett’s or not, every skier should ski Dolomiti Superski at least once in a lifetime.
Read more...
Discover the hidden corners of Dolomiti Superski
1,200kms of piste spanning the world’s most beautiful mountains
On a Classic Collett’s skiing holiday in the Dolomites, you choose day to day whether to ski in a group in the good company of others or to self-guide. Every day except Thursdays, we organise the following:
A Leisurely & Relaxed Ski Tour – A leisurely scenic ski tour mainly on blue and green runs with a few coffee (?) stops now and again.
A Ski Adventure – A faster, longer exploration of Dolomiti Superski on red and black runs wherever possible.
Simply drop in on Office Hour each early evening and choose the itinerary that takes your fancy – see ‘Planning your days’ below.
Everything you need to self-guide
Discover the highlights and hidden corners of Dolomiti Superski
Some days – or every day even – you might prefer to self-guide. The extensive knowledge of the Collett’s Winter Team is at your disposal throughout your stay, notably each early evening at Office Hour, where they will be happy to propose itinerary ideas, good lunch stops and valuable tips about the tours that take your fancy.
Self-guiders can also refer to our invaluable ‘Ideas & Info’ files, which feature numerous magical itineraries to suit skiers of all abilities. You can also borrow on a daily basis an easy-to-carry Route Laminate for each itinerary.
Office Hour – planning your days
A popular Collett’s institution – enjoy your evenings with an exciting agenda for the next day
On a Classic Collett’s Skiing Holiday in Italy’s Dolomites, Office Hour takes place each early evening (except Thursdays) at your accommodation or within easy walking distance of it. Over maps and a relaxing pre-dinner drink, you can chat with members of our Winter Team, either signing up to a group skiing itinerary, or gleaning advice and ideas for self-guiding.
It’s Office Hour that really makes the holiday…”
There really is something for everybody, however experienced or inexperienced you are – and Office Hour will ensure you get just what you want from your time here.
Office Hour is not as formal as its name suggests. It is optional and informal. Many guests just drop in for a sociable drink with other guests. Either way, another memorable day in the mountains takes shape, leaving you to enjoy the evening with everything sorted for the next day.
Three jewels in the crown of Dolomiti Superski
Corvara, Badia & Arabba
Two of our three winter resorts – Corvara and Arabba – are key strategic points on the Sella Ronda, whilst Badia lies in the Alta Badia, an off-shoot from Corvara. The villages line up north to south with Corvara and Badia located in the South Tyrol, the part of Italy that was in Austria prior to 1918. Arabba is more Italian in character and is situated in the Veneto. Skiing between these villages is easy and all three are good launchpads for the vast linked network that is Dolomiti Superski.
Corvara. Each morning you can set off from Corvara to explore the Sella Ronda and its many exciting tributaries on itineraries that take you many miles from the village. Nevertheless, the on-the-doorstep skiing options are also magnificent and locally people can explore the blues and reds of the extensive Pralongia plateau, visiting picturesque local resorts, such as La Villa, Colfosco, Arabba, Badia, San Cassiano and Armentarola. Local skiing attractions also include the Colfosco Bowl, the Gran Risa (Slalom World Cup run at La Villa) and one of the longest runs in the valley at Badia – as well as all the amazing runs that branch off the Sella Ronda as it approaches Corvara clockwise and anti-clockwise. A little further afield – yet easily accessed from Corvara – there is the Marmolada with its 12km descent, the outstanding north facing runs of Arabba and the renowned Val Gardena.
Badia. This authentic alpine village is dominated by the colossal walls of the Fanes Massif. From just below these walls, one of the Val Badia’s longest and quietest ski runs wends its way gently down to the village. Here, intermediate and advanced skiers link into the vast Dolomiti Superski area and within minutes find themselves at the foot of the daunting World Cup run in La Villa, the Gran Risa – by no means compulsory, but a spectacle all the same. From here you can press on to the villages of Corvara or Arabba, and beyond on the world-renowned Sella Ronda circuit and the Val Gardena covering miles of well-manicured pistes, each one set against its own magnificent backdrop. Or, if building your confidence, you can head for the nearby Pralongia plateau, an extensive network of more gentle pistes. A hidden feature of staying in Badia is easy access (a short lift and 20-minute ski bus) to the magnificent Plan de Corones/Kronplatz ski area, all under the same Dolomiti Superski pass.
The best of the South Tyrol
Our enchanting villages lie in one of the most idyllic valleys in the Alps
At the heart of the central Dolomites, two stunning valleys meander below spectacular mountains to the foot of Monte Sella, a vast and glorious natural plinth and one of the 7 great Dolomite peaks that exceed 3000m. Situated between Val Gardena and Cortina, the Val Badia (Corvara & Badia) and the Val Livinallongo (Arabba) combine to make a winter paradise for skiers of all levels and snowshoers.
These villages boast doorstep access to the vast Dolomiti Superski network, as well as the remote snowfields and woodland, which are so attractive for snowshoers and winter walkers. The Alta Badia is one of the most beautiful valleys in the Alps, acquiring UNESCO World Heritage status in 2009.
Each village has a startling backdrop of towering peaks. These rock formations are arguably the most spectacular in the world and their drama is exquisitely countered by the charm of the picturesque Tyrolean valleys and villages that they loom over.
The villages themselves are a charming mixture of modern mountain resort and tranquil step back in time. Attractive modern chalets and hotels are interspersed with rustic alpine dwellings and timbered farm buildings, many huddled around the spires of picturesque churches.
They have equipped themselves well for the holidaymaker without compromising their unquestionable character. There are banks with cashpoints, supermarkets, shops (including some excellent winter sports shops), delightful restaurants, cafes, bars and pizzerias. Life is unhurried and easy-going.
The Alta Badia Gallery
Arabba. When people ski from Badia or Corvara to Arabba, they follow a vast network of pistes that span the Alta Badia culminating at the Campolongo Pass. This is one of the Sella Ronda’s famous 4 Passes. It is also where you ski from the South Tyrol into the Veneto, giving Arabba a slightly more Italian character. From the pass, you make a dramatic descent into Arabba under the sheer walls of the south eastern flanks of the Sella Massif. Halfway down, the village comes into view, first the spire of the church and then the village itself huddled around it. However often you make this descent, this view is a an exhilarating ways of appreciating this cosy alpine village, nestled under the Sella’s awesome walls and a chain of other impressive peaks. From these massifs a series of thrilling pistes, each one obvious to the eye by its brilliant white manicured snow, wend their way down from 2500m, high above the tree-line (and then through it), eventually spilling their skiers into the various lift stations that await them.
In downhill skiing terms, Arabba is a centre of excellence. It satisfies the advanced, intermediate and novice skier. It is one of the highest of the villages on the Sella Ronda ski circuit and has its own exciting network of challenging north facing slopes, which more or less guarantee superb snow conditions well into April, as does its proximity to the area’s highest peak, the Marmolada (3,343m), Queen of the Dolomites, which rises impressively just to the south of the village.
The Marmolada – Whether you stay in Arabba, Badia or Corvara, all skiers of a certain level should consider the Marmolada. You can ski from its summit at 3343m after a three stage cable car ride before descending on a breathtaking 12km piste right to the valley bottom at Malga Ciapela. It is one of many sublime itineraries that you can access on a skiing holiday in the Dolomites by using the Sella Ronda as a sort of orbital freeway and then veering off into whichever area takes your fancy, each one an extensive and attractive ski region in its own right, such as the Val di Fassa (Canazei, Campitello), the Val Gardena (Selva, Santa Cristina) or the Val Badia (Badia, Corvara, La Villa, Colfosco, San Cassiano) – and you still haven’t touched the sides!
The Dolomites Gallery
Ski School & Private Lessons
We work closely with local ski schools, so if you know your tuition requirements (ski school or private), whilst it can all be arranged in resort, please contact us with details prior to your holiday as it maximises our chances of booking our favoured instructors for you.
The traditional ski school package is 4 mornings (roughly 10am to 12.30pm) plus 1 full day (10am to 4pm) and starts from €230 per person, but does vary from village to village. In some villages it is also possible to choose a 3 day or 4 day course. We can also book you private instruction which can vary between €40 – €70 per hour depending on the time of day, and the season. Additional people are normally charged €10-€15 per person. Please contact us to discuss options available to you, as these do vary between the different resorts.
Ski Passes
The Dolomiti Superski pass will cost you €324 for six days (or €64 per day) in high season and €292 (or €58 per day) in low season. These prices are reduced by 30% for juniors born after 28/11/04. Senior citizens born before 28/11/55 also qualify for reductions. Skipasses for children born after 28/11/12 are free!
Prices and dates are taken directly from the Dolomiti Superski website prior to the commencement of the 2020/21 season.
It is also possible to buy local valley passes, for example, for the Alta Badia or for Arabba and the Marmolada, however, for the proficient skier, these passes will not allow you to make the most of the area and are only really suitable for beginners, who may not need to make use of the full Dolomiti Superski pass. There are also other skipass options available for occasional skiers or beginners.
Ski and Snowboard Hire in the Dolomites
Ski hire starts from around €90 per week, depending on the type of skis you hire, whilst boots will cost you about €40 for six days. All in, expect to pay about €150 for a good set of intermediate/advanced skis, with boots. For snowboard and boots you can expect to pay about €135 for 6 days. Helmets are compulsory in Italy for all children under the age of 14, but we would also highly recommend everyone to hire a helmet during their stay.
On arrival we will help you hire equipment quickly and smoothly with our local supplier in the relevant village
Ski Hire can be arranged once you arrive in resort, or however it is generally recommended to book online in advance.
Online Ski Hire
Arabba
You can hire equipment online in advance at www.skiservicearabba.it where you will receive 10-15% discount for booking online. Use the form to enter your dates, details and preferred ski hire package, then click ‘Checkout’. Follow the steps to complete your booking. You will be charged the full amount so remember to print off your receipt/voucher and take it with you to the hire shop. Along with your name, dates of hire and credit / debit card details you will also be asked to provide the following; age, height (cm), weight (kg), shoe size (euro) and skiing ability.
Badia
You are able to book ski/snowboard hire online, directly through the Ski Top website, prior to your holiday. Whilst online booking does not guarantee the exact ski you will get, by booking direct through the hire shop, they can guarantee that you will receive skis from your selected price range. Go to www.bit.ly/skitopbadia and select your period of hire, then enter the Promo Code ‘39036’ by clicking on the blue ‘i’ underneath the Rental Period date range. Online bookings will receive a 10% discount as standard with SkiTop, but by entering the promo code you will receive a 15% discount off the base rate. Follow the steps to complete your online booking. You will be charged the full amount so remember to print off your receipt/voucher and take it with you to the hire shop
Corvara
For guests staying Corvara, we will direct you to Sport Kostner. Please visit www.skirentalcorvara.com and enter your relevant dates and then the preferred category of ski hire. You will receive a 10% discount for booking online.
Any Questions? Speak to someone with extensive knowledge of our walks and destinations.
Call 01799 513331 or enquire here or use the messenger service – bottom right.
Your Accommodation in the Dolomites
Delightful options in Corvara, Badia & Arabba
For a dedicated Collett’s skiing holiday in the Dolomites, we offer 2 Collett’s chalet hotels, 2 four star hotels & several self-catering apartments.
Whether you want half-board luxury or the independence of self-catering, we have the perfect accommodation for your skiing holiday. Take a look at the following:
Bracun, Corvara
A Collett’s-hosted chalet hotel
Prime village location with fabulous views
Delightful en suite bedrooms with balconies
Nestled under Corvara’s signature peak, Sassongher (2665m), Bracun is a 10 minute walk to the pistes or a 2 minute ride on the skibus which stops outside the door every 10 or 15 minutes. The village centre is also a 10 minute walk. Bracun is a fabulous mix of comfort and relaxed ‘home from home.’ From its attractive bar and lounge, French windows lead to an extensive sun terrace with stunning views. Guests enjoy a fabulous 4 course dinner – with complimentary wine – just over the road at the Hotel Cristian, where Collett’s has its own dining area.
- From £945 pppw
Haus Valentin, Badia
A Collett’s-hosted chalet hotel
Popular with our guests since 2001
Tranquil village location with majestic views
Perched above the pretty village of Badia, Haus Valentin is a 5 minute walk to the village and 10 minutes to the chairlift. This is a real Collett’s favourite and many a pleasant evening unfolds in its hospitable bar and lounge. Views over the village to the awe-inspiring Fanes massif will absorb you for hours. Guests enjoy a fabulous 4 course dinner – with complimentary wine – just down the road in the village centre at a local restaurant.
- From £885 pppw
Hotel Panorama, Corvara
An exquisite alpine hotel
Sensational food and hospitality
Extensive health spa and indoor pool
Balanced on a natural balcony above Corvara, this is a self-indulgent treat of gourmet food, complete relaxation, sensational views and exceptional hospitality – and the perfect springboard for skiing. It is only a few metres to the piste for a quick descent into Corvara, or the Arlara chairlift for a scenic ride to the blues and greens of the Pralongia plateau. The luxuries and the hospitality touches might be numerous, but it all comes with an unassuming and unpretentious approach and it is easy to relax and unwind in the hotel’s warm and friendly atmosphere. For a real treat, check out their panoramic suites.
- Prices on Request
- Gourmet Dining
- Panoramic Suites
- Indoor Pool, Health Spa & Treatments
Hotel Melodia, Badia
A stylish and enchanting retreat
Sumptuous and spacious bedrooms
Modern design meets Tyrolean tradition
Located in peaceful woodland just 2 minutes walk from Badia’s authentic village centre, the Hotel Melodia is an impressive mix of modern comforts and traditional alpine style. We go back almost 20 years with our good friends, Klaus and Monica, who refurbished the hotel beautifully a few years ago. With gorgeous views over the village to the monumental walls of the Fanes massif, it is a 5 or 10 minute walk to the village chairlift, unless you prefer to use the local shuttle bus that passes by regularly and is also available on request.
- Prices on Request
- Panoramic Suites
- Health Spa
- Treatments
Self-Catering, Corvara & Badia
Choice of standard or superior
Attractive, nicely located apartments
Self-contained, well-equipped and spacious
If a self-catering catering holiday takes your fancy, we have several delightful apartments in Corvara and Badia. Each of them is close to a Collett’s-hosted base, so that it is easy to wander along to Office Hour and plan your days. Nearby shops will keep you well stocked up and both villages have restaurants and pizzerias, which are excellent and fairly priced.
- From
From £695 pppw - Attractive & self contained
- Separate bedrooms
Hotel La Perla, Corvara
An exquisite alpine hotel
Sensational food and hospitality
Extensive health spa and indoor pool
Balanced on a natural balcony above Corvara, this is a self-indulgent treat of gourmet food, complete relaxation, sensational views and exceptional hospitality – and the perfect springboard for skiing. It is only a few metres to the piste for a quick descent into Corvara, or the Arlara chairlift for a scenic ride to the blues and greens of the Pralongia plateau. The luxuries and the hospitality touches might be numerous, but it all comes with an unassuming and unpretentious approach and it is easy to relax and unwind in the hotel’s warm and friendly atmosphere. For a real treat, check out their panoramic suites.
- Prices on Request
- Gourmet Dining
- Panoramic Suites
- Indoor Pool, Health Spa & Treatments
Any Questions? Speak to someone with extensive knowledge of our walks and destinations.
Call 01799 513331 or enquire here or use the messenger service – bottom right.
Getting to the Dolomites is easy
Airport Transfers From Innsbruck and Venice on Sundays
- You travel to Italy independently
- Closest airports – Innsbruck, Venice or Treviso
- Private transfers available on request
- Fly-drive, self-drive or use public transport
On a Classic Collett’s skiing holiday in the Dolomites you travel to us independently.
You can arrange your travel now or after you have booked your holiday. Please contact us if you need help or advice. Most guests fly to Innsbruck or Venice and utilise the Collett’s transfers to the Dolomites. Others choose to book a private taxi or hire a car. It is also possible to arrive by public transport so the choice really is yours. Either way, you will be warmly welcomed on your arrival.
Your Travel Options...
Collett’s Airport Transfers
Innsbruck & Venice Airports
Journey Time: 2hrs
Innsbruck & Venice Airports
Journey Time: 2hrs
Transfers departing various times on Sundays.
Arrival Transfer – please book flights that are due to land before 16:00.
Return Transfer – please book flights that are due to depart after 10:00.
Sanitised Coaches – masks and clean hands before boarding please.
Skis – we do not charge for skis on our airport transfers but please let us know in advance if you are planning on bringing you own.
Private Airport Transfers
Innsbruck & Venice Airports
Journey Time: 2-3hrs
Innsbruck & Venice Airports
Journey Time: 2-3hrs
Approx. €240 each way for up to 8 people.
Please contact us to book with as much notice as possible.
Contact us for private transfer prices from other airports
Fly-driving
via Venice, Treviso Trieste, Verona,
Milan, Innsbruck or Munich
via Venice, Treviso Trieste, Verona,
Milan, Innsbruck or Munich
Complete flexibility during your stay and on your days of travel
Free parking available at all Collett’s accommodation
Scroll down to ‘Car Hire’ below for a quote
Drive from the UK
via the Brenner Pass
via the Brenner Pass
Allow 12-15 hours from Calais.
Discounts on P&O Ferries – contact us for details.
Free parking available at all Collett’s accommodation.
Rail
via Paris
via Paris
Our nearest station is Brunico – 40 minutes bus ride to Corvara
Or go to Venice by train and meet an airport transfer
Visit eurostar.com – then raileurope.co.uk for onward journey
Other useful sites – www.seat61.com/Italy.htm
Supplementary Travel Information...
Any Questions? Speak to someone with extensive knowledge of our walks and destinations.
Call 01799 513331 or enquire here or use the messenger service – bottom right.
Prices – Winter 2021 / 2022
Calculate price of stays of more or less than 7 days on a pro rata basis.
All prices include participation in our daily organised ski days and everything required for self-guiding.
Deposit – £100 per person – Balance due 8 weeks prior to departure.
Our Day Off – Thursday – No organised ski days, nor Office Hour.
Chalet Hotel Bracun |
From £945 | |
Chalet Hotel Haus Valentin |
From £885 | |
Hotel Melodia |
Prices on Request | |
Hotel Panorama |
Prices on Request | |
Hotel La Perla |
Prices on Request |
All half-board prices are per person per week based on two people sharing a twin or double room.
Half-board includes 7 nights bed and breakfast. Dinner on the following basis:
Bracun & Haus Valentin – 3 courses with complimentary wine – 6 nights, not Thursdays
Melodia & Panorama – 4 courses each evening. Wine excluded.
Self-catering |
Standard | From £695 |
All apartment prices are per person per week and include all utilities, bed linen and towels.
Discounts are available for apartments for 4 or more – contact us for details.
Discounts & Supplements |
|
Single Occupancy |
Contact us for details |
2 Week Stays |
5% discount* |
Triple Occupancy |
10% per occupant* |
1. CONTRACT: Please read these booking conditions carefully as they, together with the specific information in your booking confirmation, form an important part of your contract with Collett’s Limited (company number : 03467538 whose registered office is at Market House, 10 Market Walk, Saffron Walden, Essex, CB10 1JZ) trading as Collett’s Mountain Holidays.
2. PRICES: We reserve the right to alter any of our advertised prices. Our prices were set on 31 October 2020, and the reference exchange rate was 1.159 (as published by the Financial Times). You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. All prices quoted are fully inclusive of non-optional charges.
3. SUPPLEMENTS: We reserve the right to apply a supplement to your holiday after you have booked in the event of increases to the costs of supplying your holiday, which might result from changes in the cost of fuel or other power sources, accommodation costs, costs of compliance with local rules and laws, exchange rate fluctuations and/or government action (including changes in any levels of taxation such as VAT). Supplements will not be applied within 20 days of your arrival date.
4. MAKING A BOOKING AND PAYMENT: When you have chosen your accommodation and you make a request to us to book it, you must pay a deposit of £100 (or £150 for our Ski Safari, Camino de Santiago, Kitzbuhel to Cortina, Mountains to the Med, and all Hut to Hut holidays), or if you are booking within 8 weeks of your arrival date the full cost of the booking. Your booking is only confirmed and a contract between us will only exist when a) your party leader has ticked the box on our client portal confirming that they accept our terms and conditions; b) we have received in cleared funds a deposit of £100 or £150 (as appropriate) per person; and c) we have issued our confirmation by email. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.
5. FINAL BALANCES: If you have paid a deposit, the ‘final balance’ of the cost of your holiday is due 56 days (8 weeks) before departure. If the balance is not received on time, we will remind you that it is overdue. If you then do not pay within 7 days of this reminder we reserve the right to cancel your booking and retain your deposit.
6. INSURANCE: It is essential that you take out adequate and valid insurance, which should include (without limitation) cover against the cost of cancellation by you, assistance (including repatriation) in the event of accident or illness, and third party liability for injury and damage. We recommend that your policy is as extensive as our recommended insurance policy, details of which can be found on our website. Insurance premiums in respect of travel insurance purchased from us are non-refundable and non-transferable.
7. BOOKING CHANGES: After our confirmation has been issued, any requests for changes must be sent to us in writing by e-mail or post, by the person that made the booking. We cannot guarantee that we will be able to accommodate your request but we will try to do so. If you change the number in your party, the accommodation price will be re-calculated. If the party size is reduced, this is likely to mean the remaining members paying more due to under-occupancy.
8. CANCELLATIONS: If you want to cancel your booking, the person who made the booking must send this in writing to us, by email or post. You will be charged a cancellation fee as follows: If you cancel (this is the date on which we receive your written notice of cancellation during the hours of 9am to 5.30pm):
More than 28 days before your arrival date: deposit only;
Within 28 days of arrival date: 100%
Charges are shown as a percentage of your total holiday cost (including any excursions).
9. YOUR RESPONSIBILITY FOR YOUR BOOKING: When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.
10. OUR LIABILITY, CONDITIONS of CARRIAGE & LIMITATIONS: (a) Our obligations, in providing any accommodation or service included in your holiday, are to take reasonable skill and care to arrange for the provision of such accommodation or services. Therefore, providing we have selected our providers with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or other service providers. We will also have no liability in the following situations: (i) where the accommodation or services cannot be provided as booked due to circumstances beyond our control or which amount to “force majeure” (including, without limitation, global pandemics, terrorist activity, natural disasters and adverse weather conditions); (ii) where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you; (iii) where you incur any loss or damage that relates to any business activity; (iv) where any loss or damage relates to any services which do not form part of our contract with you. (b) Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 times the cost of your holiday with us. We shall have no liability where the cause of the failure to provide, or failure in, your holiday or any death or personal injury you may suffer is not due to any fault on our part or that of our agents or suppliers, because it is either attributable to you, or attributable to someone unconnected with your holiday and is unforeseeable or unavoidable, or is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our agents or suppliers could have foreseen or forestalled. We will only accept liability for negligent acts or omissions of our employees, suppliers, sub-contractors, servants or agents providing they were at the time undertaking work authorised by us. (c) Our liability will also be limited: in accordance with and/or in an identical manner to the contractual terms of the companies that provide us with third party services (such as accommodation and transport) and these terms are incorporated into this contract; and by any relevant international conventions which apply to, or govern, any of the accommodation or services included in your holiday with us. Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss or damage.
11. ROOM ALLOCATIONS: All accommodation is allocated by us. We will not accept liability for any complaints based on one bedroom being deemed less attractive than another on account of its size, views, character and/or location. The provision of a bedroom with a balcony will only be guaranteed if a balcony is requested verbally at the time of booking by you, then, if available, in writing on the booking form and finally confirmed in writing by us. We reserve the right to change your accommodation, provided the accommodation allocated is of the same or superior category to that originally booked.
12. SPECIAL REQUESTS: Any specific requests by you, such as matters concerning diet or allergies, must be advised to us on the booking form. Whilst endeavouring to fulfil all such requests, we shall not be liable to you if we fail to do so.
13. IF WE CHANGE OR CANCEL YOUR BOOKING: We may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time. Changes If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of accepting the change of accommodation, or you can take any alternative accommodation we are able to offer you (you will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or receive a refund of the difference if it is less expensive), or a refund. These options don’t apply for minor changes. Examples of minor changes include, but are not limited to, change of accommodation to another of the same or higher standard, temporary withdrawal of facilities or seasonal unavailability of amenities. Cancellation We will not cancel your travel arrangements less than four weeks before your departure date, except for reasons beyond our control (also known as force majeure) or failure by you to pay the final balance. If your holiday is cancelled you can either have a refund or accept an offer of alternative accommodation of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). Any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts are not claimable from us. Please note that if a change or cancellation occurs because of circumstances beyond our control, for example as a result of the UK’s decision to leave the European Union, war, riot, industrial dispute, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, flood, epidemic or pandemic illness and all similar situations we will have no further liability to you. No compensation, costs, damages, losses, expenses or any other sums, including the cost of securing alternative transport or accommodation will be paid by us.
14. BEHAVIOUR: When you book a holiday with us, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the stay of any party member(s) whose behaviour is such, in our reasonable opinion, as to cause or to be likely to cause danger, upset or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given. Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may occur as a result of your stay being terminated. In addition, you agree to fully reimburse any accommodation provider concerned for the cost of any damage you cause to the accommodation in which you are staying before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation provider or any third party as a result.
15. FINANCIAL PROTECTION: The monies you pay to us for your holiday are protected by means of an ABTA bond provided by Travel & General Insurance Services Limited. This means that, if in the unlikely event of our insolvency your holiday can’t be provided, you will receive your money back or, if your stay has started, arrangements will be made for you to be able to continue as planned.
16. DATA PROTECTION: Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Our policy can be viewed at www.colletts.co.uk
17. ABTA: We are a Member of ABTA, membership number W6883. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at https://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.
18. SKI SAFARI: Your guide, itinerary and accommodation shall be supplied by MSA srl trading as Arabba Holidays, for which Collett’s Limited acts as an agent. Consequently each Ski Safari is neither run nor controlled by Collett’s Limited and we are therefore not responsible/liable for its provision or for anything that happens during the course of its provision by Arabba Holidays. You therefore acknowledge that Collett’s Limited acts as the disclosed agent of Arabba Holidays, and you agree that in the unlikely event that you need to make a claim, you shall make this against Arabba Holidays, and not Collett’s Limited.
19. CONDITIONS OF SUPPLIERS : Many of the services which make up your holiday are provided by independent suppliers. This is particularly relevant to all our “Point to Point” holidays where your transport (unless provided by us), accommodation and food will be supplied by third parties (whose identities are available at www.colletts.co.uk/thirdparties) and for whom Collett’s Limited acts as an agent. You therefore acknowledge that Collett’s Limited acts as the disclosed agent of these third party suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
20. LIFT CLOSURES: We will not be held responsible for the closure of lifts during the winter season for any reason. In the event of lack of snow, we cannot be held liable, but will endeavour to make mutually suitable arrangements, and these may incur additional costs to you.
21. EXCURSIONS: Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday or contracted arrangements provided by us. All excursions are supplied by third party suppliers and are subject to their own terms and conditions. They do not form part of your holiday and are not governed by the Package Travel, Package Holiday and Package Tours Regulations 1992. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
22. DELAYED TRAVEL: Collett’s can take no responsibility for repercussions concerning delayed flights or other travel arrangements. If your flight, bus or train is delayed, your allocated transfer will wait for up to 60 minutes – but no longer. We cannot wait any longer because our drivers are on time limits. So, if the delay exceeds 60 minutes, we either (1) allocate you to a later Collett’s transfer free of charge subject to seats being available or (2) in the event of there not being a later transfer, we will endeavour to book you a taxi transfer, although this will be at your expense. We thank you in advance for your patience and understanding in the event of your transfer being delayed due to the delayed flight of other guests.
23. PASSPORT, VISA & IMMIGRATION REQUIREMENTS : Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
24. ACCURACY: (i) We make every effort to give accurate information on our website but cannot be liable to you in the event of changes, which occur after information has been published on the website; and (ii) Any view expressed on the website is the personal view of a member of our staff. Whilst our staff will express personal opinions based on first-hand knowledge of the resort, the final choice of holiday remains yours. We will not accept responsibility for any verbal statement made by a member of our staff unless it is confirmed in writing prior to the start date of your holiday with us.
25. COMPLAINTS: In the unlikely event of any dissatisfaction with the accommodation or any of the services provided during your holiday, the matter must be reported immediately to our resort manager who will endeavour to put things right. You should also try to find a solution whilst you’re on holiday. Unless the opportunity for rectification of complaints is given to our resort manager whilst you are in the resort, we will not accept responsibility at a later date. We will not accept liability for complaints unless a complaint form has been obtained from the resort manager by you, and then completed and signed by both you and the resort manager. If we are unable to resolve the complaint satisfactorily during your stay, please follow this up within 28 days of your return home by writing to Tom Collett at 3a Market Hill, Saffron Walden, Essex, CB10 1HQ giving your booking reference and all other relevant information. We will not accept liability for complaints made outside this period. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking. Please also see clause 17 above on ABTA.
26. DISPUTES: Any dispute or claim arising out of this contract that can’t be settled between us can be referred by you to ABTA’s dispute resolution (see clause 17) or court.
27. JURISDICTION: You agree that the courts of England and Wales have exclusive jurisdiction and that English law shall apply.
28. FOREIGN & COMMONWEALTH OFFICE TRAVEL ADVICE: You should always check FCO advice on travel to the country you are visiting prior to travelling at https://www.gov.uk/foreign-travel-advice
29. WEBSITE DISCLAIMER:The information contained on www.colletts.co.uk (‘our website’) is for general information purposes only. The information is provided by Collett’s Mountain Holidays and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to our website or the information, products, services, or related graphics contained on our website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of our website. Through our website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep our website up and running smoothly. However, we take no responsibility for, and will not be liable for, our website being temporarily unavailable due to technical issues beyond our control.
Any Questions? Speak to someone with extensive knowledge of our walks and destinations.
Call 01799 513331 or enquire here or use the messenger service – bottom right.
Other Information
Please read before you book
Please contact us on +44 1799 513331 or email an enquiry here if the content below leaves you with any unanswered questions.
Your own Collett’s Portal – Soon after you book your holiday, you will have access to your own online portal, via which we provide everything you need to know in the run-up to your holiday: packing suggestions, arrival instructions etc. You can also upload information to your portal, such as dietary requirements, special requests and travel details. We want you to hit the ground running when you arrive at the start of a plain-sailing and memorable holiday experience.
Our Day Off – Thursday is the day off for our Winter Team in the Dolomites. There are no organised itineraries nor Office Hour. Breakfast is served as normal. Dinner is not provided in our chalet hotels and guests have an opportunity to eat out locally. As for the hotels Melodia & Panorama, dinner is available and included in your holiday.
At Your Own Risk – Please scroll down to read notes under the heading – At Your Own Risk. These are important and refer to our organised walks and to any walks proposals we might give you, either verbally or through our ‘Ideas & Info’ files.
Transport during your holiday – Our most popular organised intineraries and self-guided routes use local buses, chairlifts, cable cars etc. to good effect (which you pay for locally) – unless, of course, we are venturing out from the door. Even so, some guests choose to hire a car – or indeed self-drive – as this guarantees complete flexibility on your days of arrival and departure, and will allow you to explore places of interest if you fancy a day off walking.
Special Dietary Requirements & Severe Allergies – It is important you tell us about any special dietary requirements (vegetarian, gluten free etc.) when you book your holiday. Please only tell us about requirements, not preferences, as most hotels, particularly smaller establishments, can only cater for essential requests. If you have a ‘severe food allergy’ that represents a health threat of any sort, we strongly recommend that you are carrying the necessary medication during your holiday with us.
Walking Holiday & Travel Insurance – We recommend you buy a good insurance package at the time of booking (or certainly prior to purchasing flights or booking ferries etc.), so that you are covered in the unlikely event of you having to cancel for an ‘insurable’ reason. For more information on Walking Holiday & Travel Insurance – Click here
General Information – Queries relating to passports or visas should be directed to the Italian embassy on 0207 7312 2200 or www.amblondra.esteri.it
For general information on healthcare whilst travelling, visit www.bit.ly/HealthcareAbroad
For pre-travel information visit www.gov.uk/knowbeforeyougo
Or use the ABTA information line on 020 3117 0599 or visit www.abta.com
Skiing and Snowshoeing – At Your Own Risk
You join us on our organised activities at your own risk, responsible for your own safety, as part of an autonomous group, in which each member has a duty of care to each other.
You will be asked to sign a disclaimer in this respect. This is an explanation of the status of our organised itineraries whether they involve walking, snowshoeing or skiing. We refer to such itineraries as organised, not guided. They are available on a basis of goodwill so that you might enjoy an itinerary you might not otherwise discover. They are nothing more than an opportunity to go out in beautiful scenery in company. It is a fact that mountains, mountainous areas and activities undertaken in them are associated with personal injury and death. By coming to such areas, you are exposing yourself and your party to the possibility of personal injury or even death. In such an event, Collett’s will not be held responsible for your interest in mountainous areas and your involvement in mountain pursuits, which can occasionally have tragic consequences.
In these days of litigation it is important you know that every time you (and each member of your party) join us on an organised itinerary you do so at your own risk as part of an autonomous group, in which each member of that group has a duty of care to the other. This is no different from the responsibilities you have on a casually arranged weekend walk with friends or family in the UK. Our hosts all have experience of the mountains, some more than others. Some have qualifications relevant to mountain activities, but they are not qualified mountain guides. We recruit and train our outdoor staff in line with a Health & Safety Policy, which is based on risk assessment and recognised mountain safety procedures.
Not being professionally responsible for you on organised itineraries does not mean we ignore safety, nor does it make us exempt from owing a duty of care to each person who joins us on an organised itinerary. Your safety is paramount and we therefore take our own measures to maximise safety. We do this in line with legal requirements pertaining to duty of care. We apply Codes of Practice to the procedures carried out by our outdoor staff. We assess, manage and communicate risk. We try to make people aware of the importance of mountain safety and to highlight their responsibilities when part of a group.
Our Codes of Practice should not really be taken into consideration by you when deciding to join an organised itinerary, for at the heart of our procedures are basic mountain safety measures, which should be undertaken by every individual when preparing for a day in the mountains. Finally, during your stay you act at your own risk on any ideas, information and opinions you might acquire from our hosts or from material prepared by us to help you get the most from the area. Thank you for your understanding on all of the above.
1. CONTRACT: Please read these booking conditions carefully as they, together with the specific information in your booking confirmation, form an important part of your contract with Collett’s Limited (company number : 03467538 whose registered office is at Market House, 10 Market Walk, Saffron Walden, Essex, CB10 1JZ) trading as Collett’s Mountain Holidays.
2. PRICES: We reserve the right to alter any of our advertised prices. Our prices were set on 31 October 2020, and the reference exchange rate was 1.159 (as published by the Financial Times). You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. All prices quoted are fully inclusive of non-optional charges.
3. SUPPLEMENTS: We reserve the right to apply a supplement to your holiday after you have booked in the event of increases to the costs of supplying your holiday, which might result from changes in the cost of fuel or other power sources, accommodation costs, costs of compliance with local rules and laws, exchange rate fluctuations and/or government action (including changes in any levels of taxation such as VAT). Supplements will not be applied within 20 days of your arrival date.
4. MAKING A BOOKING AND PAYMENT: When you have chosen your accommodation and you make a request to us to book it, you must pay a deposit of £100 (or £150 for our Ski Safari, Camino de Santiago, Kitzbuhel to Cortina, Mountains to the Med, and all Hut to Hut holidays), or if you are booking within 8 weeks of your arrival date the full cost of the booking. Your booking is only confirmed and a contract between us will only exist when a) your party leader has ticked the box on our client portal confirming that they accept our terms and conditions; b) we have received in cleared funds a deposit of £100 or £150 (as appropriate) per person; and c) we have issued our confirmation by email. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.
5. FINAL BALANCES: If you have paid a deposit, the ‘final balance’ of the cost of your holiday is due 56 days (8 weeks) before departure. If the balance is not received on time, we will remind you that it is overdue. If you then do not pay within 7 days of this reminder we reserve the right to cancel your booking and retain your deposit.
6. INSURANCE: It is essential that you take out adequate and valid insurance, which should include (without limitation) cover against the cost of cancellation by you, assistance (including repatriation) in the event of accident or illness, and third party liability for injury and damage. We recommend that your policy is as extensive as our recommended insurance policy, details of which can be found on our website. Insurance premiums in respect of travel insurance purchased from us are non-refundable and non-transferable.
7. BOOKING CHANGES: After our confirmation has been issued, any requests for changes must be sent to us in writing by e-mail or post, by the person that made the booking. We cannot guarantee that we will be able to accommodate your request but we will try to do so. If you change the number in your party, the accommodation price will be re-calculated. If the party size is reduced, this is likely to mean the remaining members paying more due to under-occupancy.
8. CANCELLATIONS: If you want to cancel your booking, the person who made the booking must send this in writing to us, by email or post. You will be charged a cancellation fee as follows: If you cancel (this is the date on which we receive your written notice of cancellation during the hours of 9am to 5.30pm):
More than 28 days before your arrival date: deposit only;
Within 28 days of arrival date: 100%
Charges are shown as a percentage of your total holiday cost (including any excursions).
9. YOUR RESPONSIBILITY FOR YOUR BOOKING: When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.
10. OUR LIABILITY, CONDITIONS of CARRIAGE & LIMITATIONS: (a) Our obligations, in providing any accommodation or service included in your holiday, are to take reasonable skill and care to arrange for the provision of such accommodation or services. Therefore, providing we have selected our providers with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or other service providers. We will also have no liability in the following situations: (i) where the accommodation or services cannot be provided as booked due to circumstances beyond our control or which amount to “force majeure” (including, without limitation, global pandemics, terrorist activity, natural disasters and adverse weather conditions); (ii) where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you; (iii) where you incur any loss or damage that relates to any business activity; (iv) where any loss or damage relates to any services which do not form part of our contract with you. (b) Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 times the cost of your holiday with us. We shall have no liability where the cause of the failure to provide, or failure in, your holiday or any death or personal injury you may suffer is not due to any fault on our part or that of our agents or suppliers, because it is either attributable to you, or attributable to someone unconnected with your holiday and is unforeseeable or unavoidable, or is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our agents or suppliers could have foreseen or forestalled. We will only accept liability for negligent acts or omissions of our employees, suppliers, sub-contractors, servants or agents providing they were at the time undertaking work authorised by us. (c) Our liability will also be limited: in accordance with and/or in an identical manner to the contractual terms of the companies that provide us with third party services (such as accommodation and transport) and these terms are incorporated into this contract; and by any relevant international conventions which apply to, or govern, any of the accommodation or services included in your holiday with us. Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss or damage.
11. ROOM ALLOCATIONS: All accommodation is allocated by us. We will not accept liability for any complaints based on one bedroom being deemed less attractive than another on account of its size, views, character and/or location. The provision of a bedroom with a balcony will only be guaranteed if a balcony is requested verbally at the time of booking by you, then, if available, in writing on the booking form and finally confirmed in writing by us. We reserve the right to change your accommodation, provided the accommodation allocated is of the same or superior category to that originally booked.
12. SPECIAL REQUESTS: Any specific requests by you, such as matters concerning diet or allergies, must be advised to us on the booking form. Whilst endeavouring to fulfil all such requests, we shall not be liable to you if we fail to do so.
13. IF WE CHANGE OR CANCEL YOUR BOOKING: We may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time. Changes If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of accepting the change of accommodation, or you can take any alternative accommodation we are able to offer you (you will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or receive a refund of the difference if it is less expensive), or a refund. These options don’t apply for minor changes. Examples of minor changes include, but are not limited to, change of accommodation to another of the same or higher standard, temporary withdrawal of facilities or seasonal unavailability of amenities. Cancellation We will not cancel your travel arrangements less than four weeks before your departure date, except for reasons beyond our control (also known as force majeure) or failure by you to pay the final balance. If your holiday is cancelled you can either have a refund or accept an offer of alternative accommodation of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). Any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts are not claimable from us. Please note that if a change or cancellation occurs because of circumstances beyond our control, for example as a result of the UK’s decision to leave the European Union, war, riot, industrial dispute, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, flood, epidemic or pandemic illness and all similar situations we will have no further liability to you. No compensation, costs, damages, losses, expenses or any other sums, including the cost of securing alternative transport or accommodation will be paid by us.
14. BEHAVIOUR: When you book a holiday with us, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the stay of any party member(s) whose behaviour is such, in our reasonable opinion, as to cause or to be likely to cause danger, upset or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given. Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may occur as a result of your stay being terminated. In addition, you agree to fully reimburse any accommodation provider concerned for the cost of any damage you cause to the accommodation in which you are staying before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation provider or any third party as a result.
15. FINANCIAL PROTECTION: The monies you pay to us for your holiday are protected by means of an ABTA bond provided by Travel & General Insurance Services Limited. This means that, if in the unlikely event of our insolvency your holiday can’t be provided, you will receive your money back or, if your stay has started, arrangements will be made for you to be able to continue as planned.
16. DATA PROTECTION: Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Our policy can be viewed at www.colletts.co.uk
17. ABTA: We are a Member of ABTA, membership number W6883. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at https://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.
18. SKI SAFARI: Your guide, itinerary and accommodation shall be supplied by MSA srl trading as Arabba Holidays, for which Collett’s Limited acts as an agent. Consequently each Ski Safari is neither run nor controlled by Collett’s Limited and we are therefore not responsible/liable for its provision or for anything that happens during the course of its provision by Arabba Holidays. You therefore acknowledge that Collett’s Limited acts as the disclosed agent of Arabba Holidays, and you agree that in the unlikely event that you need to make a claim, you shall make this against Arabba Holidays, and not Collett’s Limited.
19. CONDITIONS OF SUPPLIERS : Many of the services which make up your holiday are provided by independent suppliers. This is particularly relevant to all our “Point to Point” holidays where your transport (unless provided by us), accommodation and food will be supplied by third parties (whose identities are available at www.colletts.co.uk/thirdparties) and for whom Collett’s Limited acts as an agent. You therefore acknowledge that Collett’s Limited acts as the disclosed agent of these third party suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
20. LIFT CLOSURES: We will not be held responsible for the closure of lifts during the winter season for any reason. In the event of lack of snow, we cannot be held liable, but will endeavour to make mutually suitable arrangements, and these may incur additional costs to you.
21. EXCURSIONS: Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday or contracted arrangements provided by us. All excursions are supplied by third party suppliers and are subject to their own terms and conditions. They do not form part of your holiday and are not governed by the Package Travel, Package Holiday and Package Tours Regulations 1992. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
22. DELAYED TRAVEL: Collett’s can take no responsibility for repercussions concerning delayed flights or other travel arrangements. If your flight, bus or train is delayed, your allocated transfer will wait for up to 60 minutes – but no longer. We cannot wait any longer because our drivers are on time limits. So, if the delay exceeds 60 minutes, we either (1) allocate you to a later Collett’s transfer free of charge subject to seats being available or (2) in the event of there not being a later transfer, we will endeavour to book you a taxi transfer, although this will be at your expense. We thank you in advance for your patience and understanding in the event of your transfer being delayed due to the delayed flight of other guests.
23. PASSPORT, VISA & IMMIGRATION REQUIREMENTS : Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
24. ACCURACY: (i) We make every effort to give accurate information on our website but cannot be liable to you in the event of changes, which occur after information has been published on the website; and (ii) Any view expressed on the website is the personal view of a member of our staff. Whilst our staff will express personal opinions based on first-hand knowledge of the resort, the final choice of holiday remains yours. We will not accept responsibility for any verbal statement made by a member of our staff unless it is confirmed in writing prior to the start date of your holiday with us.
25. COMPLAINTS: In the unlikely event of any dissatisfaction with the accommodation or any of the services provided during your holiday, the matter must be reported immediately to our resort manager who will endeavour to put things right. You should also try to find a solution whilst you’re on holiday. Unless the opportunity for rectification of complaints is given to our resort manager whilst you are in the resort, we will not accept responsibility at a later date. We will not accept liability for complaints unless a complaint form has been obtained from the resort manager by you, and then completed and signed by both you and the resort manager. If we are unable to resolve the complaint satisfactorily during your stay, please follow this up within 28 days of your return home by writing to Tom Collett at 3a Market Hill, Saffron Walden, Essex, CB10 1HQ giving your booking reference and all other relevant information. We will not accept liability for complaints made outside this period. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking. Please also see clause 17 above on ABTA.
26. DISPUTES: Any dispute or claim arising out of this contract that can’t be settled between us can be referred by you to ABTA’s dispute resolution (see clause 17) or court.
27. JURISDICTION: You agree that the courts of England and Wales have exclusive jurisdiction and that English law shall apply.
28. FOREIGN & COMMONWEALTH OFFICE TRAVEL ADVICE: You should always check FCO advice on travel to the country you are visiting prior to travelling at https://www.gov.uk/foreign-travel-advice
29. WEBSITE DISCLAIMER:The information contained on www.colletts.co.uk (‘our website’) is for general information purposes only. The information is provided by Collett’s Mountain Holidays and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to our website or the information, products, services, or related graphics contained on our website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of our website. Through our website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep our website up and running smoothly. However, we take no responsibility for, and will not be liable for, our website being temporarily unavailable due to technical issues beyond our control.
Any Questions? Speak to someone with extensive knowledge of our walks and destinations.
Call 01799 513331 or enquire here or use the messenger service – bottom right.
Skiing Holidays in the Italian Dolomites
Testimonials
Trea Simpson
September 9, 2019
Fabulous walking holiday in beautiful Erhwald August 2019
My husband and I have returned from yet another fantastic holiday with Collett's. Outstanding location in Erhwald Austria. Colett's staff team were excellent in their local knowledge of walks and various other pursuits as well as ensuring all guests expectations were met. A fantastic team thank you Kate Ben Anna and Andy for the chal(Read more...)
Mike Podmore
August 13, 2019
John Bennett
April 26, 2019
Excellent
Bracun was a great apartment. Marcus was very helpful, and the maid was very good. We liked the sauna, steam room too.
All the team were very helpful, friendly and welcoming.
We’d our own thing most of the time, but enjoyed ski days out with Sandy and Robin, and Julia enjoyed her snow-shoe day with Alex.
Yes.
We have been walking (Read more...)
David Giddons
April 26, 2019
Outstanding
Ski guiding was fantastic, staff were always available, knowledgeable and eager to help. The whole setup was conducive to a great atmosphere in the chalet and led to easy social interactions with other guests.
Judy Dadak
April 26, 2019
Repeat Customers
Clare, Bolton Ben and Ben were all excellent and we skied with each of them twice, they were a pleasure to be with and our holiday was made by them. We were lucky as the resort was very quiet and we had some of the slopes to ourselves! Everything was organised to suit us so we consider ourselves very lucky. Rob did our transfer which (Read more...)
Joy Middleton
April 26, 2019
Repeat Customers
Nothing could’ve been better - Your staff were amazing this year. All of them.
Ingrid Holmes
April 26, 2019
Excellent
Very welcoming considering how late we arrived! Friendly and efficient staff and excellent cook. They made skiing without my family most enjoyable.
David Wayne
April 25, 2019
Outstanding Holiday
I made a late enquiry. Your staff (esp Peter Critchlow) most helpfully found me a room in Chalet Gumina near to Haus Valentin, with access to the skiing programme and meals in HV.
Have travelled with Collett's several times before and know that I am likely to meet compatible people with whom I can ski - as I come out on my own. Also (Read more...)
Michele Corley
April 25, 2019
First time skiing in the Dolomites
This was our first time skiing in the Dolomites - the skiing is extensive and the slopes are very well maintained. The local Collett's team were excellent. Their professionalism and enthusiasm greatly enhanced our holiday experience.
Karen Coppen
April 22, 2019
A huge thank you
A huge thank you to your staff, Millie, Alex, Ollie, Jim, James and Justin at Haus Valentin. Despite it being a difficult week for them personally with illness and injuries they ensured all guests were well looked after and their holiday expectations met.
Thanks also to Caroline your area manager who managed a large ski group to Cin(Read more...)
Janet Douglas
April 20, 2019
Excellent
We were particularly impressed by the outstanding knowledge of the area, and professionalism, of Caroline (Manager, based in Arabba) who came over and led one of the ski days with us. She pointed out interesting local features throughout the day, explained the mountain topography, and answered our numerous questions happily. Complete (Read more...)
Valli Lai
April 16, 2019
Excellent
All the staff were really helpful and kind. They made my stay and first experience in snow shoeing great. I can't ask for more.
Juliet Eisdell
April 15, 2019
Excellent
Fantastic ski guiding is a very big draw for me
The holiday is great value
The staff are amazing
Elaine Watkins
April 11, 2019
Thank you!
Collett's staff in House Valentin couldn't do enough to help us. My daughter and I had a fantastic holiday. Cleanliness was of a very high standard and the food was great. Thank you to all of them.
Elaine Mary Blenkinsop
April 10, 2019
Family Skiing Holiday
A superb three-generation family holiday. This was a particularly special holiday for us of taking grown-up kids and a three-year-old grandson son on his first trip to the mountains. Based on several holidays with Collett's, we put ourselves in your capable hands and nothing disappointed from the booking right through to a very happy (Read more...)
Philip Currie
April 10, 2019
An escape from Brexit
The group of friends I normally ski with have sadly fallen by the wayside and in the absence of like minded souls I have been forced to 'go it alone'. Having walked in Corvara ( with Collett's ) a couple of years ago I promised myself I would return to ski in the Dolomites - that ambition was achieved this year and whilst I was appreh(Read more...)
Sylvia Igglesden
April 10, 2019
Fabulous Week
Another fab week with a great bunch of folk and such great levels of service. We could not recommend this company more highly. My only worry is that all our mates will now book and we won’t get a look in!! One little request. Any chance of a base in San Cassiano. Our favourite village in the Dolomites. Thanks
GLENYS LONSDALE
April 9, 2019
Mrs
Everything was really, really good. We have booked the same again - what more is there to say. My main requirements are a catered ski-in/ski-out chalet and ski-guiding, so Collett's at Chalet Angelo is perfect for me. It would be lovely if you could arrange it in more villages. If I were pressed to make a criticism the cakes were not (Read more...)
Nazanin
April 9, 2019
Thank you
I am very glad and thankful to my friend Mr. Amir Azimi who introduced Collett's Mountain Holidays to me. The company staff were very helpful and nice and The Serena hotel which I stayed was so good and kind staff.
Angie Lewis
April 9, 2019
A huge thank you
Overall I would say a huge thank you to all the team at Collett's. I had no preconception of how you would be except that previous group holidays with other companies haven't been great - but you outshone those very easily. well done and I hope you continue to be successful
Sylvia Aldous
April 9, 2019
a superb week
Cat’s catering was superb-the meals were delicious.
All of the chalet staff went out of their way to help our group at all times-they were all without exception an enthusiastic,lively,interested and engaging group(very well recruited!)
Having the staff as tour guides made our week much easier than usual and as a result we skied much (Read more...)
Pam Plant
April 9, 2019
Keep up the good work!
Appreciated all the company at evening meal particularly Caroline who came over from Corvara one evening and was especially attentive.
Relaxed approach welcomed - Regular customer. Enjoy Collett's set up
Debbie Foster
April 8, 2019
Our third trip
This was our third trip and we like your offering. The thing you get absolutely right is the staff who are all great and very personable.
Barclay Avril
April 8, 2019
Just a great set up
Just a great set up and always relaxed but professional. I great time to chat and get to know the staff and other guests.
It is a nice touch that the hosts sit down and eat with the guests, don’t change that.
I don’t know how you carry out you recruitment but I have been going for the last two years and the staff are have all been e(Read more...)
Helen Greener
April 7, 2019
Excellent
We have previously experienced both summer and winter holidays with Collett’s and have always had a great time.
Thanks to everyone at Collett's Mountain Holidays for another great holiday. We will be back!
Maureen Kemp
April 6, 2019
Excellent
Fantastic snowshoeing - I was prompted by an advertisement on instagram. I had been looking at mountain walking/skiing holidays.
Perdita Goldsmith
April 4, 2019
A very big thank you to you all!
Outstanding
Chalet staff were brilliant. Fantastic porridge in the morning in the hot croc. Nothing was too much trouble. Excellent accompanied activities and understanding of people’s needs
Couldn’t fault it.
Possibly a little more adventurous in terms of local specialties, but the food was very good and my gluten free daughter wa(Read more...)
Patsy Wallace
March 25, 2019
Excellent
Previous experience was very good. We had a mixed group - some wanting to walk and some to ski so it was important that the walkers were catered for. But one of the biggest factors is that - unlike so many companies - you provide single rooms at no extra cost. When is the rest of the industry going to wake up to the fact that not ever(Read more...)
Jenifer Gillman
March 24, 2019
That is what makes a Collett's holiday
Super food. My particular requirements were well catered for.
The Hotel Melodia spa was so enjoyable that I usually missed most of office hour....
Ski safari - the group was too big and disparate in outlook. For two days we skiied together and there was no 'sweeper' Not particularly enjoyable either for those who wanted to bomb and (Read more...)
Joyce Weinberger
March 24, 2019
This was our first Collett's vacation.
Very helpful with our many questions about all facets of your operation, the details of the lodging and the entire operation.
This was our first Collett's vacation.
The staff was extremely pleasant to work with and very helpful in guiding us towards the next day's planned adventure.Skiing with them was delightful. Strong positive re(Read more...)