Collett's Mountain Holidays ~ Picos de Europa Holiday Questionnaire

Name
Post Code
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How would you describe your overall level of satisfaction with us as your tour operator?	Excellent Good Average Unsatisfactory

How did you rate the following:
The way we dealt with your initial holiday enquiries?	Poor 1 2 3 4 5 Excellent
Pre-departure administration and information?	Poor 1 2 3 4 5 Excellent
How would you rate our website? (if applicable)	Poor 1 2 3 4 5 Excellent
Do you have comments or suggestions regarding our website?
Our Guest Handbook?	Poor 1 2 3 4 5 Excellent

Do you have comments or suggestions regarding our Guest Handbook?

Comments or Ideas?

How did you rate the following:
1) For all arrivals:
Your welcome, arrival information and being settled in?	Poor 1 2 3 4 5 Excellent
Comments or Ideas?
2) If you hired a car:
How easy and friendly was the process of collecting the car?	Poor 1 2 3 4 5 Excellent
How were our directions to the Picos?	Poor 1 2 3 4 5 Excellent
Comments or Ideas?

Where did you stay?

Posada El Corcal Self Catering

Did your accommodation fall short of expectations?

Yes No If yes why?

Comments or Ideas?

How did you rate the following:
Access to relevant information at Office Hour.	Poor 1 2 3 4 5 Excellent
Helpfulness and knowledge of our staff.	Poor 1 2 3 4 5 Excellent
Ideas & Information Files and Route Laminates.	Poor 1 2 3 4 5 Excellent
Comments or Ideas?

What brought you to the Picos? (e.g. Walks, Flowers, Scenery etc.)
How did you rate the following:
Selection of walks offered.	Poor 1 2 3 4 5 Excellent
Walking group sizes.	Poor 1 2 3 4 5 Excellent
Transport Arrangements.	Poor 1 2 3 4 5 Excellent
The role and performance of our Walk Organisers.	Poor 1 2 3 4 5 Excellent
Comments or Ideas?

How did you rate the following:
Measures taken by us concerning safety on the mountain.	Poor 1 2 3 4 5 Excellent
Were we effective in making you aware you did everything at your own risk?	Yes No
Comments or Ideas?

In line with our commitment to Responsible Tourism would you please comment on any environmental or social issues (positive or negative) that you encountered and could be improved on by Collett's, local suppliers, hotels, destinations etc..

Why did you choose Collett’s Mountain Holidays?
Did you get value for money?	Yes No
Would you book with us again?	Yes No If no why?
Where else would you like to see us offering holidays?
Is there anything else you would like to add?

Picos de Europa holiday Questionnaire

Pre-departure

On Arrival

Accommodation

Office Hour

Organised Walking

At your own risk and mountain safety

Responsible Tourism

General

Thank You for your time

Thank You for your time
Any information you submit will not be passed on to any third parties. We may from time to time send you emails regarding our holidays.