Rick was fantastic and could not have done more for us. He is a real asset to your company! He always showed great interest and care for us, paying attention to detail when necessary but rightly 'stepping back' when appropriate. The ski guide was superb with a similar attitude, always friendly and cheerful. Again a great representative. I have used Collett's on many previous occasions. You have maintained a small, family run 'feel' to it all, even though you are growing in size. One of the best aspects is that you are clearly very good at selecting first rate staff. They all do you great service and represent the company very well indeed. This is a great strength!