The staff made the trip for me
Office Hour is a great idea - missing on trips with other companies and very useful for deciding which walks to do and asking questions as well as getting to know people over a drink. Not sure what the ideas and information file was (I may not have been paying attention!) Weather reports are difficult in mountain areas.
Smaller group sizes are always better but I appreciate this would impact on cost.
The staff made the trip for me - they all engaged well with everyone and are a credit to Collett's.