As usual everything was handled smoothly and the relevant information was sent out in good time. The feeling that you are not just a number is one of the great strengths of Collett's. We were made to feel at home immediately both by the Collett's staff (where do you find them?) and the hotel staff. They were a lovely mix of characters for whom nothing was too much trouble. Although the initial price may seem on the high side I feel you do get value for money and there is very little else to pay for once in resort. Once again your staff recruitment process is faultless and the staff clearly were much enamoured with the way the Company operates and the way they were treated. Give yourselves a slap on the back for what is undoubtedly the most important feature of your holidays and probably the main reason we keep coming back for more. Looking forward to Austria next year!