Hope to have another Collett's holiday soon.
Staff dealt thoroughly with all questions. Friendly and helpful. Jack was welcoming and enthusiastic about the resort. He gave us all the necessary information about the chalet. Would have liked the towels changed during our six night stay. The weather was extremely warm and we needed to shower twice daily. As there was no heating in the bathroom, the towels were not drying between showers. This was just a minor inconvenience – maybe we should have asked! Claire's cooking is fantastic and every meal was of a high quality.
Staff had an excellent knowledge of the area and the level of walks. If one was unable to help, they quickly located another member of staff who could help, even if it meant phoning someone in Chalet Verena. Found Jack, Adam and Katie very helpful. Extra copies of planned walks sheet would have been useful as it was sometimes difficult to read one A4 sheet pinned to the wall when office hour was busy.
Very impressed with Jack and Andy who led the two easier walks we did. They were sociable and took into account the needs of all group members. We found it difficult to know whether the moderate walks would be the right level for us, so did not join the group, but used the route cards to do the walks on our own on three days and know that next time we would join the moderate group. With such beautiful scenery, we feel some "photography walks" would be popular with instruction on composition etc.
Wanted a walking holiday in the Dolomites. Impression given by website and previous brochures, that Collett's offered a range of walks and activities and we liked the idea of a sociable chalet stay. On arrival and seeing the young staff, we were initially concerned that at 60plus we had chosen the wrong holiday. However, it quickly became apparent that they were very aware of people's abilities and were able to advise accordingly. All members of staff were very sociable, going out of their way to ensure that everyone was included during the evenings and on walks. Nothing ever seemed too much trouble for them, even though they had probably answered the same questions several times! Hope to have another Collett's holiday soon.