Keep doing what you are doing
Unlike many of the 'bigger' tour operators /holiday companies you describe the type of holiday and accommodation exactly as it is, which is a refreshing change. You never try to mislead the potential customer and therefore your customers get exactly what it says on the tin. It is precisely this honest approach which has made us come back for more this summer, with our family, and recommend to friends who holidayed with you earlier this year and thoroughly enjoyed the whole experience. Just one minor point - Corvara to Chalet Angelo is a bit more than 10 minutes ( unless you are Usain Bolt) but at least it helps get you fit for the walks!
We were welcomed with a nice cuppa and sat drinking this on the balcony with fantastic mountain views, chatting to one of the walk organisers. Everything was ready for us and the self catering apartment was very nice, clean and comfortable. Spacious and comfortable accommodation. Meals were good and hearty which is just what you need after a walk/climb. You did not go hungry and the free wine was most welcome and a nice touch.
Office Hour is a lovely idea to have an hour or so to have a drink and a chat with other guests about their adventures etc and to have the walk organisers available to answer questions about other walks and Via Ferratas. It is so refreshing not to be treated as children when it comes to doing something where there is an element of risk - you have got it right!
Just our thanks for a wonderful experience again. Every one of our family group had a great time and we can't wait to return.
Keep doing what you are doing - we will certainly recommend you to anyone we know who is interested in this type of holiday.