Adam was very prompt in picking us up and made sure we were in our accommodation successfully. He kept in contact to pick us up and let us know that we could have an extra 10 minutes in bed before our early 6 am pick up time.
Isabelle Johnston's WW1 walk was very interesting and she went out of her way to pick us up from a local bus stop.
Advised that Italian public transport cannot always be relied upon and I did not wish to miss the only bus to the mountains in the morning so the airport transfer gave us peace of mind. I booked the transfer quite late as I had been trying to make arrangements for the bus but could not get up to date timetable therefore Colletts removed this unnecessary worry and we spent a couple of hours sightseeing before being picked up.