We arrived during just the second week of operation for the very new and young staff. They were all so welcoming and enthusiastic, we felt at home immediately. It was as if we were the only guests in the chalet and they gave the same attention to everyone. Hope they dont burn themselves out by the end of the season! The mantra was repeated religiously at the beginning of every walk. However when the weather turned dangerous on the mountain, the walk guide was ready to make the decision to return to the chalet. We can't thank the staff of Chalet Verena enough for making our holiday so enjoyable. We had a wonderful stay and would certainly book another holiday with Collett's. Well done.