Fiona Jenkins

May 2, 2014

I had a very pleasant and helpful chat with Phil (I think) who helped me decide catered vs self catering. His descriptions and explanations were spot on, thanks. Viv was also very helpful when my payment didn't quite happen first time around. Calm, efficent and friendly, thanks! Transfers - All good. comfy coaches, happy drivers. good information. Terrific staff on arrival. As I know you will be aware arrival and connection are one of the most stressful times of any holiday. the uncertainty was reduced to almost nil. you have chosen your staff very well. At no point did I feel that I was a problem, even when asking dumb questions. they are a credit to your company. we have previuosly travlelled with Colletts and enjoy the customer care and attention to detail impossible to find in other ski tour companies. Colletts would be our first choice next time. The difficulties we encountered on departure, due to the snowfall ,were mitigated by the attitude of your staff. Calm, practical and friendly at all times. We very much appreciated the extra night at the hotel in Badia, other companies might not have been so generous. Keep up the good work, dont go the way of silver ski....