Really helpful in all respects. Kelly was brilliant! helpful re rail disruptions between Munich and Ehrwald and researched bus alternatives which we took. Many thanks to her. Main factor was the quality of care, friendly warmth and relating abilities and a willingness to go the extra mile ! Eg Alex taking us to Garmish when the Garmish bus sailed past us in Ehrwald. Yes Nothing was too much trouble for the staff. Many thanks to Helen, Caroline, Sam, Alex and Tez. Great holiday and great company. Thanks!