We are not experienced skiers, so we were really delighted that both Sam and Rich gave us great personal attention beforehand ... both helping us pick the most suitable venue and accommodation (Sam) and organizing ski lessons (Rich). The staff were so helpful, and really went out of their way to help us. We wanted to go to the Dolomites, and your name came up after doing a little research on the web. I sent off an email query, and Collett's responded quickly. Their personal attention in our subsequent emails (and one phone call) gave us great confidence that we would have a great holiday by choosing Collett's (which we did).