Pete Critchlow was extremely helpful before our departure with knowledge about the walks and general information. I had to ring up to ask for the handbook, 10 days prior to our departure. Office Hour was a great way to meet staff and people in a friendly, informal environment. All the staff we met were an important part of the holiday. Knowledgeable, fun, friendly and helpful. We had a marvelous time, and have recommended Collett's to other people. We are planning to do a Collett's trip to Wensleydale next year.