I have always wanted to see the Dolomites and when the opportunity arose I did a web search of travel companies and Collett's was by far the best. When on several occasions I rang (from Australia) to ask more questions your staff in the office were extremely polite and helpful. I could tell from these phone calls and your approach in the internet information that Collett's is an excellent company with a good ethos. Every staff member I met in the Dolomites confirmed this. It's remarkably good value in every respect, though I'm reluctant to say this as I hope to do another Dolomites holiday with you asap and I don't want the prices to go up! I would like to thank everyone at Collett's in the UK and the Dolomites ground staff for such a wonderful experience. Apart from the glorious scenery, what impressed me most of all was the quality of the staff. Every staff member I met, Gemma and Ally (?) on transfers, and everyone at Haus Valentin (I'm reluctant to name names in case I inadvertently forget someone), and tutors, were extremely helpful, polite and knowledgeable. They related to all guests with interest and kindness. They are great conversationalists! I noticed that whenever a guest was sitting alone in a social situation such as Office Hour, one of the staff would be over immediately and engage that person in conversation. This is such a rare skill nowadays and I did admire all those young people for their many fine qualities (yes there is hope in the world!). Congratulations on your selection process for choosing staff. I've returned home to Australia enriched by the experience and sad not be there anymore. Thank you.