Lovely surprise to be offered a separate double room (we had booked the top floor apartment for 5) as there was one available. Publicise packed lunches and the office hour presentation better/repeatedly.
We have had 5 previous holidays with you and have never been disappointed. We love the area and the hosted itineraries and the group chalet atmosphere. you cater for our age group supremely well, but also our boys fit in fine and often find others their age to ski with.