Caroline Hughes

February 5, 2017

Outstanding 3rd stay at Haus Valentin
We were helped with cases and quickly shown our rooms. Thank you for room 12 with a fabulous view to the Fanes and the village We enjoy the homely , local meals at Haus valentin, perfect for skiers! Very generous breakfast, beautifully set out. Excellent cake.. never too sweet you recruit your staff with great care and understanding; people who have great personal qualities, are friendly, welcoming, helpful .and great communicators; who accept challenges leading ski and walking groups an do it with care and skill. They make you feel at home, cared for they are patient if you ski a bit slower than the rest of the group; they have a great sense of humour, team spirit and fulfill all their tasks in the chalet, whether cleaning or office hour and their ski and walking hosting, with great enthusiasm and care. I think there could have been a bit more info on Saturday evening concerning putting boots into a big box to take to the ski hire shop and where to find one's boots in the shop once you had handed in the skis. yes. You include transfer, hosting, lifts, organise ski passes This is our 3rd stay at Haus Valentin; we love the mix of Collett's Hosts and the family who make the meals. We like the mix of ski or walking or snowshoeing ;so flexible. We love the situation; Pedraces is small and charming. The Satna Croce run and going to La Villa and run 26/27 are excellent and that's before you have got onto Piz La Ila. WE feel that you love the mountains for themselves: you don't just run a commercial business. The standard of pistes is amazing, even when there is no snow! The scenery is stunning and the runs go from village to village. The rifugios are second to none. we would like to thank you and the staff at Haus valentin for making it such a good holiday. The friendliness and helpfulness are so welcome! We didn't have to worry about anything apart from getting our ski boots on and being careful on the pistes.