I thoroughly enjoyed my first holiday with Collett's and hope that this will be the first of many. I was very impressed with the personal touch which has been offered right from the initial booking process. It is always easy to make personal contact with the team and all queries are responded to promptly either by phone or email. The staff of Haus Valentin went the extra mile to make sure that we had everything we required and made the effort to get to know everyone. Overall, I have been extremely impressed with the whole package - I had actually planned to email you to express my satisfaction when I received this survey. A very big thank you to all the staff! PS A very minor suggestion - a faster wifi connection in the chalet!