Ali Franklin

September 13, 2017

Attention to detail
We loved Matrei and were very impressed with the Hotel Hinteregger. As ever Collett's attention to detail, information and support in planning helped make the holiday. What really made the holiday though were the organisers. Collett's certainly know how to pick them. Special thanks to Ali, Charlie, Caroline and Angus. We were welcomed with text messages from Ali who then met us, showed us around the hotel and made sure we had everything we needed. We went on walks with all four organisers and all were knowledgeable about the area, even though we know they are not "guides" they still looked after everyone really well. Fantastic walks scenery and conversation with Charlie and Caroline, all the team were really good company but extra hats off to Angus who in spite of two VERY long days out rain to get the minibus to save us the last 3k when we were all exhausted. The only slight negative was that we didn't receive the packs/maps in advance (the organisers sorted this for us so that was OK). Suggestion: it might be worth emphasising even more than you do that a car is really helpful for this particular base as so few walks start in Matrei. Hope this feedback is helpful and thanks again for a fab holiday.