Dolomites Walking Holiday Questionnaire - Collett's Mountain Holidays

Forename*
Surname*
Email Address*
Enter Email Confirm Email
Postcode*
We will only use this to locate your booking - Thank you.
Booking Reference
If available.
What is your age?
Age Range?
Which village and accommodation did you stay in?
Holiday Location
- Corvara
- Badia
Accommodation Type
- Hosted Chalet
- Self Catering
- Hotel
Which Apartment?
Whcih Self Catering Apartment did you stay in?
Chalet
- Chalet Roch
- Chalet Angelo
Chalet
- Chalet Haus Valentin
How would you describe your overall level of satisfaction with us as your tour operator?
Guest Satisfaction
- Outstanding
- Excellent
- Good
- Average
- Unsatisfactory

How did you rate the following whilst we dealt with your booking prior to your departure?
Our Website
Is there any way we can improve our website?
Website Improvements
Your initial holiday enquiries?
Pre-departure Administration
Our Guest Handbook
Is there any way we can improve our information sent out with your three week package or our Guest Handbook?
Handbook Improvements
Further comments or ideas regarding how we dealt with you prior to your departure.
Further comments

How did you rate the following during your journey to the Dolomites?
How did you get to us?
Did we provide a smooth, safe an efficient journey?
Your Transfer Journey
Smooth, safe & efficient?
Was our vehicle clean & tidy?
Is there any way we can improve our transfer service? On either the outbound or return legs?
Transfer Improvements
Did you book your car hire through Collett's?
Car hire through Collett's?
- Yes
- No
How would you rate us?
Were you satisified with car hire arrangements through Collett's?
Why not?
If no - why didn't you book with us?
Who did you book through?
Directions to resort
Is there any way we can improve our directions or any aspect of our pre-departure preparations for self-drivers or fly-drivers?
Directions Improvements
How did you rate the following on arrival in resort?
Your welcome in resort
Arrival Information
Being Settled In
Further comments or ideas regarding how we dealt with your arrival in resort.
Further comments

How did you rate your accommodation & meals in the Dolomites?
Did your Accommodation meet expectations?
- Yes
- No
Please detail why your accommodation didn't meet your expectations - Thank you.
If No, why?
How did you rate the following?
Cleanliness on arrival
Cleaning during your stay
Above not applicable for Self Caterers
Breakfast
Packed Lunches
Dinner
Hospitality
Further comments or ideas regarding the accommodation and meals during your stay with Collett's.
Further comments

How did you rate Office Hour and our route information etc.?
Access to relevant information
Helpfulness of our staff
Knowledge of our staff
Ideas & Information Files
Route Laminates
Weather reports etc.
Further comments or ideas regarding Office Hour during your stay with Collett's.
Further comments

What brought you to the Dolomites?
- Low Level Walking
- Moderate Level Walking
- High Level Walking
- Wildflower Walks
- Via Ferrata
- Painting
- WWI Walks
- Glacier Treks
- Mountain Scenery
How did you rate the following with regards to our outdoor activities?
Walking Itineraries
Wildflower Walks
Painting
Cycling Itineraries
Guided Via Ferrata
Self Guided Via Ferrata
Glacier Itineraries
WWI Walks
Other Itineraries
Group Sizes
Transport Arrangements
The performance of our staff
Further comments or ideas regarding our Outdoor Activities during your stay with Collett's.
Further comments

How did you rate the following?
Measures taken by us concerning safety on the mountain?
Mountain Safety
Were we effective in making you aware you did everything at your own risk?
At your own risk?
- Yes
- No
Further comments or ideas regarding Mountain Safety and being 'at your own risk' with Collett's.
Further comments

Please answer the following:
Why did you choose Collett's?
Did you get value for money?
Would you book with us again?
Book again?
- Yes
- No
If no, why?
Where else would you like to see Collett's Mountain Holidays based?
New Collett's Destinations?
What other Collett's Destinations are you aware of?
Anything else you would like to add?
We would like to use your reviews and/or thanks on our website, alongside your name and a date of submission (no other information will be published), please select 'yes' above if you are happy for us to do this - Thank you.
Permission?
- Yes
- No
Any information you submit will not be passed on to any third parties. Click on the 'Submit Questionnaire' button below to complete your questionnaire and send all the details to us, You will then be directed to a success page. Thank you greatly for your time.
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