Walking Holidays

Europe’s majestic mountains ~ with a genuine specialist
Organised & Self-guided Walking

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Tel. 01799 513331 - - Open Today - 9am to 5.30pmCollett's Ltd. is ABTA bonded W6883 - Travel with confidence
Organised & Self-guided Walking with a Genuine Specialist

Chalet Hosts

Chalet Hosts / Chef Couples (or pairs of friends)

Guest comfort, delightful chalets, wonderful food

The majority of our guests in the Dolomites stay in one of two Chalet Hotels owned and run by two local families, with whom we have been working for a number of years. We used to run these chalets ourselves, which meant our staff team were also responsible for the cleaning of the rooms and communal areas, including the Chalet Host/Chef couple.
From the summer of 2020 onwards our Chalet Hotel landlords will be hiring their own staff to help run and clean these places, but we have offered to recruit the Chalet Host/Chefs ourselves. This is to make sure we find the right people who can handle the cooking side of things (providing the type of dishes our mainly UK based guests will enjoy), but also the hospitality side, which is what our holidays are all about.

Whilst applicants for these posts would be interviewed by Collett’s (and will be very much part of the Collett’s team in resort) you will be officially employed by the owners of our Chalet Hotels, on an Italian wage, subject to Italian employment taxes and contributions. More details can be found in the ‘Pay & Package’ Tab. The bottom line is, without the room cleaning side of the job, normally associated with this type of work, this will be a really well paid position for the work which is involved, offering plenty of free time to enjoy the outdoor activities in this amazing mountain range, with like minded members of our outdoor team in resort.
Food is a massive part of the experience for our guests on their mountain holiday and therefore cannot be taken lightly. These roles are pivotal to the success of our holidays. The combination of warm, engaging personalities and an eye for detail is essential. The Chalet Host/Chef positions are open to couples and pairs of friends who have experience of working together.

Our chalets sleep from 30 to 40 guests, and with staff to look after also, this would mean you are cooking for up to 45 people on many days.

The job involves the following and much more: welcoming guests and settling them in, ensuring the well-being and comfort of guests at all times, making packed lunches, breakfast and a three course evening meal six days a week and other general duties pertaining to the domestic management of the chalet (food ordering, setting tables, kitchen cleanliness etc.).

 

Where?

Italian Dolomites

The Chalet Teams

The Chalet Teams

There are two teams of people working in each of the Chalet Hotels we are based. The Chalet Hotel Team and The Collett’s team.

The Chalet Hotel team are employed by the owner of the chalet on Italian contracts. They look after all things to do with the kitchen, bar, sauna, dining room and all the cleaning in bedrooms and communal areas. They may be locals, or people from other parts of the EU. As well as the jobs they undertake day to day, they still play an important part of the hospitality side of things, hosting guests whilst serving breakfast and dinner, running the bar, welcoming new arrivals and settling them in, and settling up with departing guests etc.

The Collett’s team are the daily hosts to the guests. Each evening they help guests plan for walks and activities the next day and host them over dinner. They also have a commitment to leading the organised walks we offer, and other jobs such as airport transfers etc.

The Chalet Host/Chef duo are officially part of the Chalet Hotel team. Although we recruit them, they are then employed by the Chalet Hotel owner. However, as we do our best to find outdoor enthusiasts for these posts, we would hope that they would feel very much part of the Collett’s team, spending a lot of time with each other on free afternoons and days off. We would hope this would be the same for the rest of the Chalet Hotel team of course.

Duties

Daily & Weekly Duties

Your responsibilities as Chalet Hosts & Chefs

Daily tasks
For the sake of simplicity, we will separate the tasks of the Chef & Host, on the understanding that as a pair may you choose to swap and change roles or stick to the same roles daily, depending on respective experience and expertise.

The Host would work with one or two other members of the Chalet Hotel team to help prepare and serve (washing up as they go) a buffet style breakfast, which you would also help to host each morning. ‘Hosting Breakfast’ would involve topping up the buffet, making fresh coffee and tea and eggs to order, whilst chatting to guests and seeing that they have everything they need. Breakfast is served from 7:45 am until 9am, so the team would normally begin work around 7am. – as above, breakfast should be taken care of by the Landlord’s team, not the chalet host pair

The Chef would make packed lunches which have been ordered by guests the evening before, which would need to be ready for guests by 8am. They would then begin preparation for the evening meal that day.
Once the Host has finished with breakfast and packed lunch duties, they would join the Chef in prepping for dinner. Once morning preparation has been finished, both the Chef and Host would clean down the kitchen and leave it spotlessly clean for the afternoon/evening shift.

Both Chef and Host would return to the kitchen later in the afternoon, to finish off preparation for the evening meal which is served at 7:30pm. The Host would help serve and clear dinner courses, making sure guests have everything they need, and sorting out issues if they arise. Both would keep on top of the washing up and sanitising in the kitchen. At the end of dinner, once all the washing up is finished, both would give the kitchen a proper clean before leaving for the evening.

You would be assisted with dinner service by another member of the chalet team, who would help serve and wash up during service, but who would then have to run the bar after dinner is over. After guests have left the dining room, you would help clear tables and set up for breakfast the next morning, finish washing up and clean the kitchen ready for the next day.
Other members of the Collett’s team would act as dinner hosts, eating with guests during dinner, but not helping with service or washing up etc.

Other duties during the day would involve the strict adherence to HACCP protocols around food hygiene, maintaining kitchen and appliance cleanliness at all times. Fridge temperatures would be recorded daily.
Daily bread orders are also made each evening, as well as some simple daily admin tasks to carry out such as recording the number of covers and packed lunches produced each day.

Weekly Duties
You would be sent weekly ‘guest arrivals reports’ from the UK office. This vital piece of information gives you all of the arrival and departure details along with any dietary requirements that our guests may have. You would also liaise with the owners of the chalet and develop and maintain a good relationship with them.

Budgets & Food Ordering
All food is ordered and delivered to the resort. This saves time and allows you to spend more time enjoying the area and getting to know your guests. Weekly stock takes are imperative, allowing you to economically plan a two week, 12-night menu and place appropriate weekly food orders. Dry stores, fruit, veg and meat are ordered once a week from a local wholesaler, whereas bread is ordered daily.

You would have a relatively generous budget – I would be wary of saying this, as we need them to stick within a budget in order to keep down our costs to work with and it is imperative that you endeavour to stay within budget during the season. This would involve sensible and realistic menu planning. Members of our UK office team would be happy to give you advice with budgets and menus during the season. The chalet owners would want to see all delivery notes and receipts to help you monitor budget progress throughout the season.
We would not impose a menu on you, but we would insist that your menu features many dishes which are influenced by local Tyrolean and Italian cuisine, as this will be expected by your guests. We would encourage you to ‘show-boat’ as much as you can, providing delicious and substantial ‘home cooked’ meals which have a dinner party wow factor. Tom has talked about a set menu, but one for discussion I guess

Free Time
As you would have no cleaning duties outside of the kitchen and dining room, an organised couple can manage to create plenty of spare time each afternoon to relax or get out and enjoy the mountains. The rest of the Collett’s team in the village would be doing the same each day, and they would be delighted to have your company as like-minded ‘outdoor enthusiasts’.

Requirements

Qualifications and Experience required

To get the most out of this experience, we cannot over-exaggerate the importance of having a keen interest in the outdoors, and the activities which can be enjoyed in a mountain environment i.e. mountain walks, road cycling/mountain biking, climbing and skiing in the winter etc.. Although we are based in two lovely villages, there is very little to do unless you are an outdoor enthusiast. If you are looking for a lively nightlife, forget it! We tend to socialise in the chalets or in a local bar with our guests or other members of the staff team.

The following are absolutely essential:

  • A genuine passion for food and hospitality, producing excellent quality home cooked meals, creating a two-week menu inspired by local dishes (Italian & Austrian), an ability to cater for all special dietary requirements, and flexibility to provide a separate children’s supper when numbers dictate. .
  • A genuine passion for hospitality, wanting to go the extra mile impress.
  • Good experience of cooking for numbers, to a dinner party standard. This could be a formal chef background or good Chalet Host/Chef experience.
  • A Current Food Hygiene Certificate
  • A Current First Aid Certificate (can be basic)
  • An EU or UK passport – eligibility to work in Europe.
  • Team Players – An ability to work positively with teammates, creating excellent working relationships and hopefully friendships during the season.
  • A focus on cleanliness and tidiness.
  • The willingness to do jobs over and above a timetabled schedule.
  • Passion for a mountainous alpine environment.
  • Availability from Early December to Mid April.

Other Skills & Relevant Information:

  • This job would suit trained chefs and experienced Chalet Host Chefs who have cooked for numbers and understand the necessity for ‘banquet service’ when providing a three-course meal to 40 or more guests.
  • If you have not cooked for numbers before, and you are considering this as a first-time Chalet Host experience because you enjoy cooking for small groups of friends and family, we would not recommend this to you.
  • The job requires excellent organisational skills and forward planning, as well as an ability to think on your feet and adapt your menus at the last minute.
  • A natural willingness to do an early supper for children is important. To be honest, we do not get many children at an age where they need to eat early or separately.
  • The job requires good organisational skills and forward planning, as well as an ability to think on your feet and adapt your menus at the last minute.
  • We pride ourselves on serving excellent quality, home cooked food, well presented and balanced throughout the week, abundant enough to satisfy the hungry walker and interesting enough to impress the food enthusiast.
  • We also cater for special dietary requirements (vegetarian, vegan, gluten free, various intolerances etc.), so flexibility and an ability to adapt your dishes is essential. The guests requiring these variations must feel they are having as gastronomically pleasurable experience as everyone else.
  • A natural willingness to do an early supper for children is important. To be honest, we do not get many children at an age where they need to eat early or separately.
  • An ability to form good working relationships with the rest of the Chalet Hotel team during dinner service is also essential. This will mean helping to orientate your team mates to what you need them to do for you during dinner service, and supporting them in the process of getting used to this style of service etc.

Package

Pay, Package & Training

Pay:

You would be employed on an Italian contract, paid in Euro’s one month in arrears via bank transfer.
After taxes and Contributions you would expect to revieve approximately,

  • Chalet Chef: 1850 Euros a month.
  • Chalet Host: 1600 euros a month.
  • The exact amount you receive each month may vary depending on exchange rates and tax levels.

    In addition to this monthly pay, you would also receive the following.

    • Accomodation in a shared apartment.
    • travel to and from the resort in our vehicles from the UK
    • Italian health insurance as part of your contarct. Heath care in Italy is not free this health insurance would reduce the costs of any treatment you might need during a season, much like an EHIC card has worked whilst the UK has been part of the EU.
    • Not included in this package

      • Travel Insurance – This is something you would need to arrange before the season
      • Lift Pass or Ski Hire – These are things we can help you arrange at the start of the season

Training:

  • We would provide an 8 to 10-day period of orientation and training at the art of the season, to give you time to get to know your kitchen, and the rest of the Chalet Hotel & Collett’s teams.
  • We would give you help planning your menu, suggesting types of dishes which go down well and work well for numbers, particularly those which are inspired by Italian and Tyrolean influences.
  • We would take you to the main wholesalers where we order dry goods from, a 45-minute drive away in the town of Brunico, to give you and idea of the range of food and products they have there.
  • The Chalet Hotel manager would also want to spend time with you to discuss Italian Food Hygiene systems, what they expect in terms of invoices and accounts etc.
  • During this period, we would also ask you to cook for the Collett’s team each evening, to practice your planned meals from your menu plan, and get used to the kitchen you are in.

Apply

How to apply for a seasonal job with Collett’s

Seasonal Work, Experience of a lifetime, Stunning Mountains, Lifelong Friends…

If you have not already done so, please make sure you have read all of the job description, pay and package etc, and that you feel confident about having the right experience to do the job well whilst enjoying it at the same time.

Once you feel you have read and understood what Collett’s has to offer and what is involved please fill in our Application Form For us to be able to asses your suitability then please answer all of the questions. If you would like to expand on any of the questions, please do.
We will then ask you to upload the following

  • Your current CV
  • A photo (so we can put a face to a voice if we speak to you by phone)
  • A Cover letter explaining why you are interested in the job (this can be written under one of the Application Questions – ‘Why Collett’s)
  • A 7- day menu plan for Dinner only (a three-course evening meal with a vegetarian option for the main course). We realise that you may be unsure as to what ingredients may be available locally, but we would be interested in getting an idea of what type of dishes you enjoy cooking for numbers, and what you think would impress people etc.
  • If you have issues uploading any documents or your photo to the application, then send the form with all the questions answered anyway and then attach your documents to an email to work@colletts.co.uk
  • Once we have received your application, we would reply by email to arrange an initial chat over the phone to get to know you better and answer any questions you may have. After that, If we felt you had the right experience and outlook etc., we would invite you for an informal interview at our office in Saffron Walden, just south of Cambridge. If a face to face interview is not possible, we can also arrange a skype interview over a webcam.

Managers

Resort & Chalet Managers

Office Duty, Staff Rota, Saturday Meeting, Office Hour, Logistics & looking after our guests

It’s hard work! …No really, it is!!!

The role of the Resort Manager is pivotal to the success of the smooth running of our resort. You will be a special person with a range of positive qualities. Your personality is essential. Based in one of our three villages, the role involves the many jobs which constitute the successful daily management of your colleagues and the resort itself. Quite simply, you will be one of our key players, right at the heart of the delivery of our unique and special product to our guests.

We do not encourage a hierarchical system and we would expect you to lead by example. you will typically be out on the hill with our guests once or twice a week at least. You would see yourself as another member of the staff team, happy to roll your sleeves up and get stuck in, whilst also being a supportive manager. However friendly you become with your colleagues, you will maintain a perspective of the bigger picture and manage the resort in a positive manner.

Good organisational skills, management of time and attention to detail are all essential for a role that includes the following and much more: looking after the well-being of each member of the staff team; managing daily staff rotas and timetable changes etc.; liaison with the UK Office, suppliers, landlords, doctors etc.; welcoming, registering and settling in new arrivals; booking restaurants, mountain huts or Venice hotels for guests and basic accounts management. You also provide support to the walking programme, normally timetabled twice a week to join or ‘organise’ a walk. Occasionally, you might also have to do an Airport Transfer.

Where?

Italian Dolomites, Spanish Pyrenees, Picos de Europa and Austrian Alps

Office Days

A typical day in the Office would involve the following:

  • Managing the Domestic & Outdoor Teams Each day the majority of our resort staff are split into two teams, Outdoor and
    resort based. The Outdoor team are responsible for accompanying guests on the Organised Walks whilst the Resort Team go about all the daily tasks in the village, such as minibus shuttles and welcoming new arrivals.
  • Outdoor Team – the sort of help needed may be with allocating vehicles for organised walks Wildflower Walks and transfers etc. Offering advise on route changes in the event of bad weather or an injury whilst out on the walk.
  • Resort Team – The manager works more closely with the Resort Team each day, making sure our commitments are met efficiently. Resort Team tasks include daily shuttles to the start of walk and ski itineraries, airport transfers, cleaning resort vehicles and wewlcoming new arrivals to the chalets. You would organise the team each day, splitting jobs accordingly and (time permitting) helping out with some of the tasks that need doing. During the morning you would monitor the progress of the team and check that all jobs have been done to the correct standard. The idea of the split team system is to encourage accountability amongst individual members so that they support each other and get the jobs done quickly and efficiently in order to leave more time to enjoy the outdoors.
  • Manning the resort phone our guests will have the reosrt telephone number in the event of an emergency. They will also call to enquire about airport transfers or booking of mountain rifugio’s or restaurants.
  • Afternoon – the afternoon shift is a bit like the morning one but interspersed with greeting new arrivals. Most people arrive up
    before 10pm but occasionally people arrive after midnight and into the early hours. You may sometimes be expected to wait
    for these.
  • Arrivals Duty – Welcoming new arrivals is one of the most important jobs we do. Usually this is a task of the resort team, however once a week you will be rota’d to onto this. You are likely to be the first person this guest has ever met from Collett’s, so a genuinely friendly, enthusiastic and happy disposition is essential for getting things off to good start with guests, who will be tired and weary after a long day. Simultaneously, we require efficiency, attention to detail and confidence, as you will be involved in registering people and asking them to sign our disclaimer (of which they have already been made aware). You accompany them to their accommodation, show them around, answer any questions and make sure they know where how to find us for more information. The important part of this job is actually listening to and assessing people’s needs. Many new arrivals are exhausted after a long journey and want to be shown in as quickly as possible. Others are happy to chat and want to find out as much information as possible – It is your job to weigh up each.
  • Occasional Emergency Jobs – Sometimes guests need accompanying to the Doctor’s or hospital and we would expect you to
    drop what you are doing and go with them to help translate and provide support. Occasionally people need accompanying to
    the police station (e.g. if they lose something valuable) and your support and help in translating is vitally important. Similarly,
    you might find yourself spending much of the day at the local hospital with an injured person acting as an interpreter.
    individual party and act accordingly, giving the appropriate response.

Other regular tasks for the Managers

  • Liaison with UK Office / Distribution of Arrivals Information to Chalet Hosts.
  • Building upon an already fantastic relationship with our landlords and local suppliers.
  • Managing registration forms and other essential Tourist Office paperwork.
  • General resort representation and ambassadorial role for the company.

Important: the ‘Office Day / Outdoor Day’ rota (with the various jobs they entail) is only the beginning of your responsibility to the job – not the end. Jobs can crop up unexpectedly and usually they need to be carried out immediately. We aim to recruit people who are prepared to ‘go the extra mile;’ people who will drop what they are doing (work or leisure) to help out when necessary. In short, you will familiarise yourself with what it takes to successfully run the resort and thereafter your initiative, enthusiasm and logistical efficiency will take over.

Outdoor Days

Outdoor Days

Naturally, we want you to get out into the mountains and enjoy the area. At least twice a week (not including your day off), you will be timetabled to have an ‘Outdoor Day’, whilst a team member looks after the resort duties in the village. These days will hopefully be exhilarating and sociable. A busy resort-based day can be tiring and stressful and a day in these majestic massifs in good company will recharge your batteries and make life seem good!

Outdoor Days involve accompanying guests on our Organised Walks and helping in the evening at ‘Office Hour’ (and occasionally in one of the chalets at dinner). These are the days on which you can enjoy the breathtaking scenery that surrounds us in the Dolomites in the company of our guests, who, like you, are likely to have a passion for walking in the great outdoors.

  • Eat a good breakfast in the staff kitchen before meeting up with the guests, who have subscribed to ‘your’ walk. We congregate for walks at 9am – you will be at the meeting point at 8.50am. (Some longer routes depart at 8.00 or 8.30pm).
  • Pass on safety information about what kit and equipment to carry.
  • Before setting out on the walk we give a talk about how we intend to organise the day and to make sure everyone is aware of their own responsibility, reminding people gently that you are not a qualified guide etc.
  • During the walk you need to be able to navigate confidently whilst keeping a discreet eye on the condition of the guests and progress of the party.
  • Without intruding on your walking companions, try and talk to as many people as possible, getting to know them a little along the way. If you have walked or climbed with friends before in the mountains, you will know it is a great way to get to know people – barriers come down and people are happy to share a bit of life history or put the world to rights.
  • At all times during the walk you would behave in a responsible and mature manner, putting safety first.
  • At the end of the walk (or on the way home) a stop at a bar for a beer/coffee/ice cream goes down well and is normally well deserved.
  • Back in resort you need to go to ‘Office Hour’ from 6.00 pm till 7.30pm, helping people organise their next day’s itineraries and generally playing your role as a host within the village.
  • Important: the ‘Resort Day / Outdoor Day’ rota (with the various jobs they entail) is only the beginning of your responsibility to the job – not the end. Jobs can crop up unexpectedly and usually they need to be carried out immediately. We aim to recruit people who are prepared to ‘go the extra mile;’ people who will drop what they are doing (work or leisure) to help out when necessary.

Experience

Resort & Chalet Managers

Qualifications and Experience required for an ‘Resort & Chalet Managers’

To get the most out of this experience, we cannot over exaggerate the importance of having a keen interest in the alpine environment and mountain activities, especially walking or climbing. There is very little to do in the villages in which we are based unless you are an outdoor enthusiast. If you are looking for a lively nightlife, forget it! We tend to socialise in the chalets or in a local bar with our guests or other members of the staff team.

The following are absolutely essential:

  • A good level of spoken and written Italian or German. You should be able to express yourself reasonably well.
  • Efficiency and attention to detail. and to see a job through to its end.
  • Common sense and willingness to see a job through to its end.
  • Polite, responsible and helpful nature / Engaging personality / Well presented.
  • Respect for and interest in people, places and local culture.
  • Positive energy, hard work and a willingness to get stuck into a range of day to day domestic and menial resort chores.
  • Team skills /compatibility – a tolerant, flexible and supportive attitude.
  • The willingness to do jobs over and above a timetabled schedule.
  • A keen interest in walking or skiing or general interest in the outdoors. Reasonable experience of walking in the mountains and navigating using a map in mountainous or wilderness areas.
  • Focus on and interest in the well-being and safety of others.
  • Availability from mid-May to early October.
  • Full Driving Licence (accompanied of course by safe and sound driving skills).
  • A basic First Aid qualification – would you be prepared to take a basic First Aid course prior to joining Collett’s?
  • UK National Insurance Number.

Most of the walking we do is well way marked and straightforward to navigate without previous knowledge of the area. We tend to stick to routes we know are tried-and-tested winners, (occasionally our staff explore new routes on a day off, so that they might include it in our ‘Organised Walk’ programme). However, that said, you may occasionally find yourself with a group of 25 or more people, so confidence in navigation and familiarity with map reading in mountainous or wilderness areas are important.

Training

Training & Awareness – Resort & Chalet Managers

Qualifications and Experience required for a ‘Resort & Chalet Managers’

We dedicate the first two weeks of the season to ‘Staff Training & Awareness’ and ‘Local Orientation.’

All of our staff, especially our Walk Organisers, must offer accurate and suitable advice to our clients at all times and so, once in resort, everyone is required to nurture a good level of local information and to take an interest in the local geography.

Much of this ‘Training & Awareness’ period therefore includes an extensive familiarisation programme of the local area with a series of walks, talks and drives. It is essential that, within as short a period as possible, you can talk about the area with knowledge and authority.

Of equal importance are the procedures and techniques that apply to the safety, efficiency and success of both Outdoor Days and Resort Days.

The following areas are covered:

  • ‘Organised Walks’ – procedures and safety.
  • Hosting, Hospitality and Guest Wellbeing.
  • Local Knowledge, the Walks & Neighbouring Valleys.
  • Office Hour.
  • First Aid.
  • Driving in the Mountains.
  • Airport Transfers.
  • With areas such as First Aid and Driving etc.. we cannot provide certified training as such, but we do raise your awareness of the relevant safety issues as much as we can.

How to apply?

How to apply for a seasonal job with Collett’s

Seasonal Work, Experience of a lifetime, Stunning Mountains, Lifelong Friends…

Before applying we invite you to read this site and the jobs that interest you thoroughly. Also please have a look through our main website here. It is very important that you understand why customer service is a priority for Collett’s.

Once you feel you have read and understood what Collett’s has to offer and what is involved please fill in our Application Form – we would be grateful if you could answer the questions, uploading your details, CV/Resume and a photo.

If we feel you have the right experience and outlook etc., we would invite you for an informal interview at our office in Saffron Walden, 45 minutes north of London. So that we can take your application to the next stage.

Managers

Resort & Chalet Managers

All the roles of a walk organiser with added duties such as, Staff Rota, Saturday Meeting, Transfer Logistics & looking after our guests

It’s hard work! …No really, it is!!!

The role of the Resort Manager is pivotal to the success of the smooth running of our resort. You will be a special person with a range of positive qualities. Your personality is essential. Based in the heart of the resort, the role involves the many jobs which constitute the successful daily management of your colleagues and the resort itself. Quite simply, you will be one of our key players, right at the heart of the delivery of our unique and special product to our guests.

We do not encourage a hierarchical system and we would expect you to lead by example. You would see yourself as another member of the staff team, happy to roll your sleeves up and get stuck in, whilst also being a supportive manager. However friendly you become with your colleagues, you will maintain a perspective of the bigger picture and manage the resort in a positive manner.

Good organisational skills, management of time and attention to detail are all essential for a role that includes the following and much more: looking after the well-being of each member of the staff team; managing daily staff rotas and timetable changes etc.; liaison with the UK Office, suppliers, landlords, doctors etc.; welcoming, registering and settling in new arrivals; booking restaurants or mountain hu and basic accounts management. You also provide support to the walking programme, normally timetabled twice a week to join or ‘organise’ a walk. Occasionally, you might also have to do an Airport Transfer.

Where?

Italian Dolomites, Spanish Pyrenees, Picos de Europa and Austrian Alps

Office Days

A typical day in the Office would involve the following:

  • Managing the Resort & Outdoor Teams. Each day the majority of our resort staff are split into two teams, Outdoor and
    Resort based. The Outdoor team are responsible for accompanying guests on the Organised Walks, whilst the Resort Team go about all the domestic jobs in the village.
  • Outdoor Team – the sort of help needed may be with allocating vehicles for organised walks, Wildflower Walks and transfers etc. Offering advise on route changes in the event of bad weather or an injury out on the hill.
  • Resort Team – The manager works more closely with the Resort Team each day, making sure our domestic commitments are met efficiently. Resort Team tasks include maintenance and cleanliness of vehicles, recycling management, food deliveries etc. You would organise the team each day, splitting jobs accordingly and (time permitting) helping out with some of the tasks that need doing. During the morning you would monitor the progress of the team and check that jobs have been done to the correct standard. The idea of the split team system is to encourage accountability among individual members so that they support each other and get the jobs done quickly and efficiently in order to leave more time to enjoy the outdoors.
  • Afternoon – the afternoon shift is a bit like the morning one but interspersed with greeting new arrivals. Most people arrive between 3pm and 10pm but occasionally people arrive after midnight and into the early hours. You may sometimes be expected to wait for these.
  • Arrivals Duty – Welcoming new arrivals is one of the most important jobs we do. You are likely to be the first person this a guest has ever met from Collett’s, so a genuinely friendly, enthusiastic and happy disposition is essential for getting things off to good start with guests, who will be tired and weary after a long day. Simultaneously, we require efficiency, attention to detail and confidence, as you will be involved in registering people and asking them to sign our disclaimer (of which they have already been made aware). You accompany them to their accommodation, show them around, answer any questions and make sure they know where how to find us for more information. The important part of this job is actually listening to and assessing people’s needs. Many new arrivals are exhausted after a long journey and want to be shown in as quickly as possible. Others are happy to chat and want to find out as much information as possible – It is your job to weigh up each.
  • Occasional Emergency Jobs – Sometimes guests need accompanying to the Doctor’s or hospital and we would expect you to
    drop what you are doing and go with them to help translate and provide support. Occasionally people need accompanying to
    the police station (e.g. if they lose something valuable) and your support and help in translating is vitally important. Similarly,
    you might find yourself spending much of the day at the local hospital with an injured person acting as an interpreter.
    individual party and act accordingly, giving the appropriate response.

Other regular tasks for the Managers

  • Daily Liaison with UK Office / Distribution of Arrivals Information to Chalet Hosts.
  • Building upon an already fantastic relationship with our landlords and local suppliers.
  • Helping with Resort tasks around the village – being prepared to join the Resort or Outdoor Team when needed.
  • General resort representation and ambassadorial role for the company.

Important: the ‘Office Day / Outdoor Day’ rota (with the various jobs they entail) is only the beginning of your responsibility to the job – not the end. Jobs can crop up unexpectedly and usually they need to be carried out immediately. We aim to recruit people who are prepared to ‘go the extra mile;’ people who will drop what they are doing (work or leisure) to help out when necessary. In short, you will familiarise yourself with what it takes to successfully run the resort and thereafter your initiative, enthusiasm and logistical efficiency will take over.

Outdoor Days

Outdoor Days

Naturally, we want you to get out into the mountains and enjoy the area. At least twice a week (not including your day off), you will be timetabled to have an ‘Outdoor Day’, whilst a team mate looks after resort duties in the village. These days will hopefully be exhilarating and sociable. A busy resort-based day can be tiring and stressful and a day in these majestic massifs in good company will recharge your batteries and make life seem good!

Outdoor Days involve accompanying guests on our Organised Walks and helping in the evening at ‘Office Hour’ (and occasionally in one of the chalets at dinner). These are the days on which you can enjoy the breathtaking scenery that surrounds us in the Dolomites in the company of our guests, who, like you, are likely to have a passion for walking in the great outdoors.

  • Eat a good breakfast in the staff kitchen before meeting up with the guests, who have subscribed to ‘your’ walk. We congregate for walks at 9am – you will be at the meeting point at 8.50am. (Some longer routes depart at 8.00 or 8.30pm).
  • Pass on safety information about what kit and equipment to carry.
  • After sorting out any transport arrangements you would normally ride in a guest’s car to the start of the walk (one or two routes start from the village, but more often than not we drive to the starting points, normally between 20 and 50 minutes away).
  • Before setting out on the walk we give a talk about how we intend to organise the day and to make sure everyone is aware of their own responsibility, reminding people gently that you are not a qualified guide etc.
  • During the walk you need to be able to navigate confidently whilst keeping a discreet eye on the condition of the guests and progress of the party.
  • Without intruding on your walking companions, try and talk to as many people as possible, getting to know them a little along the way. If you have walked or climbed with friends before in the mountains, you will know it is a great way to get to know people – barriers come down and people are happy to share a bit of life history or put the world to rights.
  • At all times during the walk you would behave in a responsible and mature manner, putting safety first.
  • At the end of the walk (or on the way home) a stop at a bar for a beer/coffee/ice cream goes down well and is normally well deserved.
  • Back in resort you need to go to ‘Office Hour’ from 6.00 pm till 7.30pm, helping people organise their next day’s itineraries and generally playing your role as a host within the village.

Important: the ‘Resort Day / Outdoor Day’ rota (with the various jobs they entail) is only the beginning of your responsibility to the job – not the end. Jobs can crop up unexpectedly and usually they need to be carried out immediately. We aim to recruit people who are prepared to ‘go the extra mile;’ people who will drop what they are doing (work or leisure) to help out when necessary.

Experience

Resort & Chalet Managers

Qualifications and Experience required for an ‘Resort & Chalet Managers’

To get the most out of this experience, we cannot over exaggerate the importance of having a keen interest in the alpine environment and mountain activities, especially walking or climbing. There is very little to do in the villages in which we are based unless you are an outdoor enthusiast. If you are looking for a lively nightlife, forget it! We tend to socialise in the chalets or in a local bar with our guests or other members of the staff team.

The following are absolutely essential:

  • A good level of spoken and written Italian, German or Spanish. You should be able to express yourself reasonably well.
  • Efficiency and attention to detail. and to see a job through to its end.
  • Common sense and willingness to see a job through to its end.
  • Polite, responsible and helpful nature / Engaging personality / Well presented.
  • Respect for and interest in people, places and local culture.
  • Positive energy, hard work and a willingness to get stuck into a range of day to day domestic and menial resort chores.
  • Team skills /compatibility – a tolerant, flexible and supportive attitude.
  • The willingness to do jobs over and above a timetabled schedule.
  • A keen interest in walking or climbing or general interest in the outdoors. Reasonable experience of walking in the mountains and navigating using a map in mountainous or wilderness areas.
  • Focus on and interest in the well-being and safety of others.
  • Availability from mid-May to early October. We are very keen for people in this role to be able to commit to a handful of seasons due to its importance.
  • Full Driving License (accompanied of course by safe and sound driving skills).
  • A basic First Aid qualification – would you be prepared to take a basic First Aid course prior to joining Collett’s?
  • UK National Insurance Number.

Most of the walking we do is well way marked and straightforward to navigate without previous knowledge of the area. We tend to stick to routes we know are tried-and-tested winners, (occasionally our staff explore new routes on a day off, so that they might include it in our ‘Organised Walk’ programme). However, that said, you may occasionally find yourself with a group of 25 or more people, so confidence in navigation and familiarity with map reading in mountainous or wilderness areas are important.

Training

Training & Awareness – Resort & Chalet Managers

Qualifications and Experience required for a ‘Resort & Chalet Managers’

We dedicate the first two weeks of the season to ‘Staff Training & Awareness’ and ‘Local Orientation.’

All of our staff, especially our Walk Organisers, must offer accurate and suitable advice to our clients at all times and so, once in resort, everyone is required to nurture a good level of local information and to take an interest in the local geography.

Much of this ‘Training & Awareness’ period therefore includes an extensive familiarisation programme of the local area with a series of walks, talks and drives. It is essential that, within as short a period as possible, you can talk about the area with knowledge and authority.

Of equal importance are the procedures and techniques that apply to the safety, efficiency and success of both Outdoor Days and Domestic Days.

The following areas are covered:

  • ‘Organised Walks’ – procedures and safety.
  • Hosting, Hospitality and Guest Wellbeing.
  • Local Knowledge, the Walks & Neighbouring Valleys.
  • Office Hour.
  • First Aid.
  • Driving in the Mountains.
  • Airport Transfers.

With areas such as First Aid and Driving etc.. we cannot provide certified training as such, but we do raise your awareness of the relevant safety issues as much as we can.

How to apply?

How to apply for a seasonal job with Collett’s

Seasonal Work, Experience of a lifetime, Stunning Mountains, Lifelong Friends…

Before applying we invite you to read this site and the jobs that interest you thoroughly. Also please have a look through our main website here. It is very important that you understand why customer service is a priority for Collett’s.

Once you feel you have read and understood what Collett’s has to offer and what is involved please fill in our Application Form – we would be grateful if you could answer the questions, uploading your details, CV/Resume and a photo. If you would like to expand on any of the questions asked, please do.

If we feel you have the right experience and outlook etc., we would invite you for an informal interview at our office in Saffron Walden, 45 minutes north of London. So that we can take your application to the next stage.

Walker/Linguist

Walk Organiser / Resort Linguist

Office Duty, Organised Walking & looking after our guests

This job is essentially the same as the Walk Organiser role but we would also ask you to use your language skills for daily communication with our local landlords and suppliers; booking activities for our guests with local centres (white water rafting, horse riding, canyoning etc.) sorting out problems with car hire and lost luggage; and accompanying our guests to the doctors or hospital to help translate as and when there is the need. You would need to speak your Spanish, Italian or German to a good intermediate level at least, and be able to express yourself clearly.

It is hard to think of anywhere in the world that offers walkers such great access to spectacular variety and exhilaration than our main walk destinations. Study the ‘organised walking’ pages of each resort on our main website to get an idea of the awe-inspiring terrain that characterises the area’s walking trails, whether at low, medium or high level. We offer our guests ‘Organised’ Walks five/six days a week (not Wednesdays). These are not to be confused with ‘Guided’ Walks. We therefore call ourselves ‘Walk Organisers’, not Leaders or Guides. We go to great lengths to clarify to our clients the difference between a Collett’s Walk Organiser and a Qualified Mountain Guide.

As a Walk Organiser you would spend half of your time out on the hill accompanying guests on our ‘Organised Walks’. The other half of your time is spent in resort. Effectively, our staff work in two teams. These two teams alternate between a ‘Resort Day’, followed by a day in the mountains – an ‘Outdoor Day’.

Where?

  • We need Spanish speakers in the Picos de Europa and the Spanish Pryenees
  • Italian speakers for the Italian Dolomites
  • German speakers for Austria and the Italian Dolomites

Resort Days

Resort Jobs & Airport Transfers

Resort Days involve the day to day duties that are required to keep our properties running efficiently. You are likely to be affiliated to a particular chalet where you will help whenever they are on a resort day, morning and evening. A typical day would involve the following:

  • Hosting breakfast, passing on ideas and informatiom to guests who may still be deciding what to do that day.
  • Other odd jobs around the resort – washing resort vehicles, preparing welcome packs for arriving guests, doing the recycling, unpacking food deliveries etc.
  • Afternoons are generally free, although during you will on occassion be an Arrivals Duty, where you man the resort office from 3pm onwards waiting to meet and greet and settle in new guests, dealing with the brief paperwork and any questions they may have etc..
  • Host office hour in the chalet bars. A key time of the day where guests rely on your local knowledge and expertise to plan their next day in the mountains. This is where you linguistic skills will often be required. Helping to book tables at restaurants, liasing with 3rd party services such as the alpine guides or white water rafting instructors etc.
  • After Office Hour you would help at ‘your’ chalet during dinner, a focal point in the day for our guests. You will sit and eat with the guests, chatting, getting to know people etc. This should feel like a dinner party each evening.
  • You would expect to finish between 10 and 10.30pm, but often you might stay later enjoying the company of the guests or even adjourn to one of the village’s bars with them.
  • Whilst a resrot day will generally be perceived as the less attractive option, they can be fun, especially if each member of the team supports one another and there is good camaraderie within your team. There is no place for you with Collett’s if you are not a supportive, giving and tolerant ‘team player’. Also, as domestic chores are usually finished by lunch time, a Resort Day gives you a free afternoon. This allows you to team up for, say, a walk, climb or bike ride etc. with other team members, who will hopefully be your friends after a few weeks in the area. Or you can use the afternoon to catch up with your own laundry or even contact friends and family back home. In short, a Resort Day is a three-times-per-week opportunity (not including your day off) to have a few hours to yourself. We expect a lot of you when you are with our guests, so we particularly appreciate the value and importance of your guest-free time.

Airport Transfers

Collecting and dropping off guests at our specified transfer airports

An occasional alternative to the normal Resort Day for all of our Walk Organisers is Airport Transfer duty. This involves driving to Venice and/or Treviso via mountain roads and motorway to drop off departing guests and pick up new guests. Depending on numbers, you will either drive a 9 seater minibus or act as a rep on a coach. It is a three hour journey to Venice – a six hour round trip. The worst case scenario (in terms of time) would be an early start from the Dolomites (6am) to drop people off for a mid morning flight, and a late return after picking people up on a late afternoon flight. This is also a good scenario if you fancy spending a little time in Venice or Treviso – a bit of urban life (especially in one of these two beautiful cities) can be occasionally refreshing after the comparatively tranquil and isolated mountain environment.

  • New arrivals can either be chatty and excited and will ask you lots of questions, or tired and irritable, especially if their day has been subject to a delay or a suitcase gone missing.
  • It is an important job, as you are the first person from the company that guests will meet. You will therefore determine their first impression of Collett’s ‘in the flesh’. It is essential that you are well presented, welcoming, informative and, most important all, a good, safe driver, who puts their passengers at ease by driving with total and utter competence.
  • Airport Transfers provide a break to the routine, but they can be tiring.
  • Airport Transfer drivers are expected to have an early-ish and abstemious night prior to their transfer.
  • Typically you will be on an airport transfer once a week.

Outdoor Days

Outdoor Days

Your responsibilities as a Walk Organiser

Outdoor Days involve accompanying guests on our Organised Walks and helping in the evening at ‘Office Hour’ (and occasionally in one of the chalets at dinner). These are the days on which you can enjoy the breathtaking scenery that surrounds us in the Dolomites in the company of our guests, who, like you, are likely to have a passion for walking in the great outdoors. A typical day would involve the following:

  • Eat a good breakfast in the staff kitchen before meeting up with the guests, who have subscribed to ‘your’ walk. We congregate for walks at 9am – you will be at the meeting point at 8.50am. (Some longer routes depart at 8.00 or 8.30pm).
  • Pass on safety information about what kit and equipment to carry.
  • After sorting out any transport arrangements you would normally ride in a guest’s car to the start of the walk (one or two routes start from the village, but more often than not we drive to the starting points, normally between 20 and 50 minutes away).
  • Before setting out on the walk we give a talk about how we intend to organise the day and to make sure everyone is aware of their own responsibility, reminding people gently that you are not a qualified guide etc.
  • During the walk you need to be able to navigate confidently whilst keeping a discreet eye on the condition of the guests and progress of the party.
  • Without intruding on your walking companions, try and talk to as many people as possible, getting to know them a little along the way. If you have walked or climbed with friends before in the mountains, you will know it is a great way to get to know people – barriers come down and people are happy to share a bit of life history or put the world to rights.
  • At all times during the walk you would behave in a responsible and mature manner, putting safety first.
  • At the end of the walk (or on the way home) a stop at a bar for a beer/coffee/ice cream goes down well and is normally well deserved.
  • Back in resort you need to go to ‘Office Hour’ from 6.00 pm till 7.30pm, helping people organise their next day’s itineraries and generally playing your role as a host within the village.
  • After 8pm you would eat with the rest of the ‘Outdoor Day’ team in the staff kitchen/dining room, and whilst the occasional duty might need your input (for example meat gets delivered and needs unpacking after 9pm on a Friday), you would normally have the rest of the evening off.

Important: the ‘Resort Day / Outdoor Day’ rota (with the various jobs they entail) is only the beginning of your responsibility to the job – not the end. Jobs can crop up unexpectedly and usually they need to be carried out immediately. We aim to recruit people who are prepared to ‘go the extra mile’ people who will drop what they are doing (work or leisure) to help out when necessary.

Qualifications & Experience

Walk Organisers

Qualifications and Experience required for a ‘Walk Organiser’

To get the most out of this experience, we cannot over exaggerate the importance of having a keen interest in the alpine environment and mountain activities, especially walking or climbing. There is very little to do in the villages in which we are based unless you are an outdoor enthusiast. If you are looking for a lively nightlife, forget it! We tend to socialise in the chalets or in a local bar with our guests or other members of the staff team.

The following are absolutely essential:

  • Polite, responsible and helpful – Engaging and generous personality.
  • Passion for a mountainous alpine environment.
  • Keen interest in walking in the mountains.
  • Respect for and interest in people, places and local culture.
  • Positive energy, hard work and a willingness to get stuck into a range of day to day domestic and menial resort chores.
  • Team skills /compatibility – a tolerant, flexible and supportive attitude.
  • The willingness to do jobs over and above a timetabled schedule.
  • Focus on and interest in the well-being and safety of others.
  • Availability from mid-May to early October.
  • UK National Insurance Number.

Outdoor Experience Required:

  • Reasonable experience of walking in the mountains and navigating using a map in mountainous or wilderness areas.
  • You need to be relatively fit and confident in high level mountain terrain and happy to accompany groups of guests on any grade of walk, whilst enjoying the day yourself.

A bonus but not essential:

  • Full Driving Licence (accompanied of course by safe and sound driving skills).
  • A basic First Aid qualification – would you be prepared to take a basic First Aid course prior to joining Collett’s?
  • Any Outdoor Qualification, Mountain Leader Course etc.

Most of the walking we do in the Dolomites is very well way marked and straightforward to navigate without previous knowledge of the area. We tend to stick to routes we know are tried-and-tested winners, (occasionally our staff explore new routes on a day off, so that they might include it in our ‘Organised Walk’ programme). However, that said, you may occasionally find yourself with a group of 25 or more people, so confidence in navigation and familiarity with map reading in mountainous or wilderness areas are important.

Training

Training & Awareness – Walk Organisers

Qualifications and Experience required for a ‘Walk Organiser’

We dedicate the first two weeks of the season to ‘Staff Training & Awareness’ and ‘Local Orientation.’

All of our staff must offer accurate and suitable advice to our clients at all times and so, once in resort, everyone is required to nurture a good level of local information and to take an interest in the local geography.

Much of this ‘Training & Awareness’ period therefore includes an extensive familiarisation programme of the local area with a series of walks, talks and drives. It is essential that, within as short a period as possible, you can talk about the area with knowledge and authority.

Of equal importance are the procedures and techniques that apply to the safety, efficiency and success of both Outdoor Days and Domestic Days.

The following areas are covered:

  • ‘Organised Walks’ – procedures and safety.
  • Hosting, Hospitality and Guest Wellbeing.
  • Local Knowledge, the Walks & Neighbouring Valleys.
  • Office Hour.
  • First Aid.
  • Food Hygiene.
  • Driving in the Mountains.
  • Airport Transfers.

With areas such as First Aid, Food Hygiene and Driving etc.. we cannot provide certified training as such, but we do raise your awareness of the relevant safety issues as much as we can.

How to apply?

How to apply for a seasonal job with Collett’s

Seasonal Work, Experience of a lifetime, Stunning Mountains, Lifelong Friends…

Before applying we invite you to read this site and the jobs that interest you thoroughly. Also please have a look through our main website here. It is very important that you understand why customer service is a priority for Collett’s.

Once you feel you have read and understood what Collett’s has to offer and what is involved please fill in our Application Form – we would be grateful if you could answer the questions, uploading your details, CV/Resume and a photo, if applying as a Chef or Chalet Host we request a 7 day menu. If you would like to expand on any of the questions asked, please do.

If we feel you have the right experience and outlook etc., we would invite you for an informal interview at our office in Saffron Walden, 45 minutes north of London. So that we can take your application to the next stage.

Resort Artist

Resort Artist

Stunning vistas, relaxing painting days

Since Collett’s started in 1998 we have had an artist in resort to offer informal watercolour tuition to our guests. Not only do these mountains offer spectacular variety and exhilaration to walkers, they provide masses of wonderful subject matter to the artist. Study our main website to get an idea of the awe-inspiring terrain that characterises the area, and imagine trying to capture it on paper!

We offer our guests the opportunity to paint five days a week (not Wednesdays or Saturdays). The Resort Artist is responsible for providing informal watercolour tuition to guests on a one to one basis or in a small group, normally on location somewhere in the area.

Other duties would include domestic help in our chalets (assistance before, during and after breakfast and dinner, preparation of packed lunches, room and apartment cleans and changovers, welcoming new guests and settling them in, passing on local information in the evening at an informal gathering we call ‘Office Hour’.

Where?

Italian Dolomites

Domestic Days

Day to Day Duties

It normally works out that the artist provides four days tuition per week then has two days of domestic duties. Domestic Days involve the day to day domestic chores that are required to keep our properties running efficiently – cleaning, kitchen assistance, room changes, tending to the window boxes, food and wine supplies etc. You are likely to be affiliated to a particular chalet where you will help whenever they are on a domestic day, morning and evening.

  • Up at 7.00 or 7.30 am to help make sandwiches for packed lunches for the guests and other staff – we make about 130 packed lunches a day.
  • Serving and helping at breakfast in a chalet, clearing away and washing up.
  • Passing on ideas and information to guests at breakfast who may still be deciding what to do that day.
  • Cleaning rooms and apartments (toilets and en suite bathrooms included!)
  • Watering and dead heading the chalet’s balcony flower boxes.
  • Other odd jobs around the resort – washing resort vehicles, doing the recycling, unpacking food deliveries etc.
  • Afternoons are generally free, although once a week you would have an Arrivals Duty, where you man the resort office from 2pm onwards waiting to meet and greet and settle in new guests, dealing with the brief paperwork and any questions they may have etc..
  • From 5.30 till 7.30 each evening, there is ‘Office Hour’, when we meet our guests in a central bar or Chalet to pass on information about walks in the area. You will sign up anyone interested in painting taking place the next day, and maybe suggesting ideas for walks etc..
  • After Office Hour you would help at ‘your’ chalet during dinner, a focal point in the day for our guests. You will help to serve, wash up and between frenetic periods of activity, sit down to enjoy the meal with the guests, chatting, getting to know people etc.
  • You would expect to finish between 10 and 10.30pm, but often you might stay later enjoying the company of the guests or even adjourn to one of the village’s bars with them.
  • Whilst a domestic day will generally be perceived as the less attractive option, they can be fun, especially if each member of the team supports one another and there is good camaraderie within your team. There is no place for you with Collett’s if you are not a supportive, giving and tolerant ‘team player’. Also, as domestic chores are usually finished by lunch time, a Domestic Day gives you a free afternoon. This allows you to team up for, say, a walk, climb or bike ride etc. with other team members, who will hopefully be your friends after a few weeks in the area. Or you can use the afternoon to catch up with your own clothes washing, letter writing etc. In short, a Domestic Day is a three-times-per-week opportunity (not including your day off) to have a few hours to yourself. We expect a lot of you when you are with our guests, so we particularly appreciate the value and importance of your guest-free time.

Important: the ‘Resort Day / Painting Day’ rota (with the various jobs they entail) is only the beginning of your responsibility to the job – not the end. Jobs can crop up unexpectedly and usually they need to be carried out immediately. We aim to recruit people who are prepared to ‘go the extra mile;’ people who will drop what they are doing (work or leisure) to help out when necessary.

Airport Transfers

Collecting and dropping off guests at our specified transfer airports

An occasional alternative to the normal Domestic Day for most of our Walk Organisers is Airport Transfer duty. This involves driving to Venice and/or Treviso via mountain roads and motorway to drop off departing guests and pick up new guests. Depending on numbers, you will either drive an Estate Car or a 9 seater minibus. It is a three hour journey to Venice – a six hour round trip. The worst case scenario (in terms of time) would be an early start from the Dolomites (6am) to drop people off for a mid morning flight, and a late return after picking people up on a late afternoon flight. This is also a good scenario if you fancy spending a little time in Venice or Treviso – a bit of urban life (especially in one of these two beautiful cities) can be occasionally refreshing after the comparatively tranquil and isolated mountain environment.

  • New arrivals can either be chatty and excited and will ask you lots of questions, or tired and irritable, especially if their day has been subject to a delay or a suitcase gone missing.
  • It is an important job, as you are the first person from the company that guests will meet. You will therefore determine their first impression of Collett’s ‘in the flesh’. It is essential that you are well presented, welcoming, informative and, most important all, a good, safe driver, who puts their passengers at ease by driving with total and utter competence.
  • Airport Transfers provide a break to the routine, but they can be tiring.
  • Airport Transfer drivers are expected to have an early-ish and abstemious night prior to their transfer.
  • Depending on the number of drivers in the team you might expect to do a transfer once every 10 days.

Painting Days

Painting days

Your responsibilities as a Resort Artist

This involves spending the day with a group of guests in an outdoor location offering watercolour tuition and helping in the evening at ‘Office Hour’ (and occasionally in one of the chalets at dinner). These are the days on which you can enjoy the breathtaking scenery that surrounds us in the Dolomites in the company of our guests, who, like you, are likely to have a passion for the outdoors, and hopefully an interest in painting!

The majority of guests will be walkers interested in a days painting, but there are some who come out with the specific intention of painting as often as possible. These people vary in experience and ability, but it is fair to say that the majority of guests require help with basic painting/drawing skills.

  • After breakfast (some days you might be helping with breakfast in a chalet or with packed lunch preparation) you would meet your guests with all of the painting materials and equipment ready to go.
  • You would normally walk (occasionally taking a bus or driving in a guest car to another area) to a location in a nearby meadow, village or other vantage point such as the top of a cable car!
  • You would have discussed with the group their needs and expectations of the day. If they are complete beginners you would demonstrate a simple, achievable exercise to get them using simple washes, whilst introducing them to the idea of tonal variations and aerial perspective etc..
  • Other people may be experienced painters who want some more advanced input. Others just want some company for the day and are happy to sit and paint without any structured input, but who enjoy swapping life histories etc.!
  • During the walk you need to be able to navigate confidently whilst keeping a discreet eye on the condition of the guests and progress of the party.
  • Whatever their experience your aim is to give them an enjoyable day in the mountains enjoying a different activity, one they might never have dreamed of trying.
  • You would be carrying a packed lunch to eat outdoors, but is often a good idea to retreat for a coffee and strudel break to a nearby café or bar.
  • More often than not you will find that your guests have had a great day, surpassing their expectations with their results. If they are willing, it is a great idea to organise a little ‘exhibition’ of their work back at the chalet.
  • On your return you would make sure the equipment is cleaned and cared for, and ready to use for the next day.
  • Back in resort you need to go to ‘Office Hour’ from 6.30pm till 8pm, helping people organise their next day’s itineraries and generally playing your role as a host within the village. This is the point when people sign up to join you on a painting day.
  • After 8pm you would eat with the rest of the ‘Outdoor Day’ team in the staff kitchen/dining room, and whilst the occasional domestic job might need your input (for example meat gets delivered and needs unpacking after 9pm on a Friday), you would normally have the rest of the evening off. Occasionally you would help at dinner in one of the catered chalets.
  • On days when there are no guests interested in painting, the artist can sometimes join an organised walk or Via Ferrata, or take time to do some of their own artwork, once any domestic duties have been finished.
  • On a rainy day guests may still be interested in painting, and we normally retreat to the bar area or balcony of a chalet, with plenty of coffee and tea breaks throughout the day!

Important: the ‘Resort Day / Painting Day’ rota (with the various jobs they entail) is only the beginning of your responsibility to the job – not the end. Jobs can crop up unexpectedly and usually they need to be carried out immediately. We aim to recruit people who are prepared to ‘go the extra mile;’ people who will drop what they are doing (work or leisure) to help out when necessary.

Experience

Qualifications and Experience required – Resort Artist

To get the most out of this experience, we cannot over exaggerate the importance of having a keen interest in the alpine environment and mountain activities, especially walking or climbing. There is very little to do in the villages in which we are based unless you are an outdoor enthusiast. If you are looking for a lively nightlife, forget it! We tend to socialise in the chalets or in a local bar with our guests or other members of the staff team.

The following are absolutely essential:

  • Formal training in art & or design up to HND or degree level. Failing this, a sound personal ability in painting.
  • Our artists need not be watercolour specialists nor experienced tutors as such. We are looking for an engaging and naturally helpful personality, who enjoys people and passing on their knowledge as an artist.
  • Polite, responsible and helpful nature / Engaging personality./ Well presented.
  • Respect for and interest in people, places and local culture.
  • Positive energy, hard work and a willingness to get stuck into a range of day to day domestic and menial resort chores.
  • Team skills /compatibility – a tolerant, flexible and supportive attitude / Willingness to do jobs over and above your own timetabled schedule.
  • Focus on and interest in the well-being and safety of others.
  • A keen interest in walking or general interest in the outdoors.
  • Availability from mid-May to early October.

A bonus but not essential:

  • Teaching experience of some sort, or a genuine interest in sharing your skills with others.
  • Full Driving Licence (accompanied of course by safe and sound driving skills).
  • A basic First Aid qualification – would you be prepared to take a basic First Aid course prior to joining Collett’s?

Training

Training & Awareness – Resort Artist

We dedicate the first two weeks of the season to ‘Staff Training & Awareness’ and ‘Local Orientation.’

All of our staff, especially our Walk and Via Ferrata Organisers, must offer accurate and suitable advice to our clients at all times and so, once in resort, everyone is required to nurture a good level of local information and to take an interest in the local geography.

Much of this ‘Training & Awareness’ period therefore includes an extensive familiarisation programme of the local area with a series of walks, talks and drives. It is essential that, within as short a period as possible, you can talk about the area with knowledge and authority.

Of equal importance are the procedures and techniques that apply to the safety, efficiency and success of both Outdoor Days and Domestic Days.

The following areas are covered:

  • ‘Organised Walks’ – procedures and safety.
  • Hosting, Hospitality and Guest Wellbeing.
  • Local Knowledge, the Walks & Neighbouring Valleys.
  • Office Hour.
  • Cleaning, Changeovers & Chalet Kitchen Assistance.
  • First Aid.
  • Food Hygiene.
  • Driving in the Mountains.
  • Airport Transfers.
  • Packed Lunches.

With areas such as First Aid, Food Hygiene and Driving etc.. we cannot provide certified training as such, but we do raise your awareness of the relevant safety issues as much as we can.

How to apply?

How to apply for a seasonal job with Collett’s

Seasonal Work, Experience of a lifetime, Stunning Mountains, Lifelong Friends…

Before applying we invite you to read this site and the jobs that interest you thoroughly. Also please have a look through our main website here. It is very important that you understand why customer service is a priority for Collett’s.

Once you feel you have read and understood what Collett’s has to offer and what is involved please fill in our Application Form – we would be grateful if you could answer the questions, uploading your details, CV/Resume and a photo, if applying as a Chef or Chalet Host we request a 7 day menu. If you would like to expand on any of the questions asked, please do.

If we feel you have the right experience and outlook etc., we would invite you for an informal interview at our office in Saffron Walden, 45 minutes north of London. So that we can take your application to the next stage.

Chalet Hosts

Chalet Hosts / Chef Couples (or pairs of friends)

Guest comfort, delightful chalets, wonderful food

The majority of our guests in the Dolomites stay in one of two Chalet Hotels owned and run by two local families, with whom we have been working for a number of years. We used to run these chalets ourselves, which meant our staff team were also responsible for the cleaning of the rooms and communal areas, including the Chalet Host/Chef couple.
From the summer of 2020 onwards our Chalet Hotel landlords will be hiring their own staff to help run and clean these places, but we have offered to recruit the Chalet Host/Chefs ourselves. This is to make sure we find the right people who can handle the cooking side of things (providing the type of dishes our mainly UK based guests will enjoy), but also the hospitality side, which is what our holidays are all about.
Whilst applicants for these posts would be interviewed by Collett’s (and will be very much part of the Collett’s team in resort) you will be officially employed by the owners of our Chalet Hotels, on an Italian wage, subject to Italian employment taxes and contributions. More details can be found in the ‘Pay & Package’ Tab. The bottom line is, without the room cleaning side of the job, normally associated with this type of work, this will be a really well paid position for the work which is involved, offering plenty of free time to enjoy the outdoor activities in this amazing mountain range, with like minded members of our outdoor team in resort.

Our Chalet Host/Chef Couples play a key role within our chalet teams and are absolutely pivotal to the success of our holidays. The combination of warm, engaging personalities and an eye for detail is essential. The Chalet Host/Chef positions are open to couples and pairs of friends.

Our chalets sleep from 30 to 40 guests, and with staff to look after also, this would mean you are cooking for up to 45 people on many days.

The job involves the following and much more: welcoming guests and settling them in, ensuring the well-being and comfort of guests at all times, making packed lunches, breakfast and a three course evening meal six days a week and other general duties pertaining to the domestic management of the chalet (food ordering, setting tables, kitchen cleanliness etc.).

 

Where?

Italian Dolomites

The Chalet Teams

The Chalet Teams

There are two teams of people working in each of the Chalet Hotels we are based. The Chalet Hotel Team and The Collett’s team.

The Chalet Hotel team are employed by the owner of the chalet on Italian contracts. They look after all things to do with the kitchen, bar, sauna, dining room and all the cleaning in bedrooms and communal areas. They may be locals, or people from other parts of the EU. As well as the jobs they undertake day to day, they still play an important part of the hospitality side of things, hosting guests whilst serving breakfast and dinner, running the bar, welcoming new arrivals and settling them in, and settling up with departing guests etc.

The Collett’s team are the daily hosts to the guests. Each evening they help guests plan for walks and activities the next day and host them over dinner. They also have a commitment to leading the organised walks we offer, and other jobs such as airport transfers etc.

The Chalet Host/Chef duo are officially part of the Chalet Hotel team. Although we recruit them, they are then employed by the Chalet Hotel owner. However, as we do our best to find outdoor enthusiasts for these posts, we would hope that they would feel very much part of the Collett’s team, spending a lot of time with each other on free afternoons and days off. We would hope this would be the same for the rest of the Chalet Hotel team of course.

Duties

Daily & Weekly Duties

Your responsibilities as Chalet Hosts & Chefs

Daily tasks
For the sake of simplicity, we will separate the tasks of the Chef & Host, on the understanding that as a pair may you choose to swap and change roles or stick to the same roles daily, depending on respective experience and expertise.

The Host would work with one or two other members of the Chalet Hotel team to help prepare and serve (washing up as they go) a buffet style breakfast, which you would also help to host each morning. ‘Hosting Breakfast’ would involve topping up the buffet, making fresh coffee and tea and eggs to order, whilst chatting to guests and seeing that they have everything they need. Breakfast is served from 7:45 am until 9am, so the team would normally begin work around 7am. – as above, breakfast should be taken care of by the Landlord’s team, not the chalet host pair

The Chef would make packed lunches which have been ordered by guests the evening before, which would need to be ready for guests by 8am. They would then begin preparation for the evening meal that day.
Once the Host has finished with breakfast and packed lunch duties, they would join the Chef in prepping for dinner. Once morning preparation has been finished, both the Chef and Host would clean down the kitchen and leave it spotlessly clean for the afternoon/evening shift.

Both Chef and Host would return to the kitchen later in the afternoon, to finish off preparation for the evening meal which is served at 7:30pm. The Host would help serve and clear dinner courses, making sure guests have everything they need, and sorting out issues if they arise. Both would keep on top of the washing up and sanitising in the kitchen. At the end of dinner, once all the washing up is finished, both would give the kitchen a proper clean before leaving for the evening.

You would be assisted with dinner service by another member of the Chalet Team, who would help serve and wash up during service, but who would then have to run the bar after dinner is over. After guests have left the dining room, you would help clear tables and set up for breakfast the next morning, finish washing up and clean the kitchen ready for the next day. We would hope that you would then spend some time socialising with guests before leaving for the evening.

Other members of the Collett’s team would act as dinner hosts, eating with guests during dinner, but not helping with service or washing up etc.

Other duties during the day would involve the strict adherence to HACCP protocols around food hygiene, maintaining kitchen and appliance cleanliness at all times. Fridge temperatures would be recorded daily.
Daily bread orders are also made each evening, as well as some simple daily admin tasks to carry out such as recording the number of covers and packed lunches produced each day.

Weekly Duties
You would be sent weekly ‘guest arrivals reports’ from the UK office. This vital piece of information gives you all of the arrival and departure details along with any dietary requirements that our guests may have. You would also liaise with the owners of the chalet and develop and maintain a good relationship with them.

Budgets & Food Ordering
All food is ordered and delivered to the resort. This saves time and allows you to spend more time enjoying the area and getting to know your guests. Weekly stock takes are imperative, allowing you to economically plan a two week, 12-night menu and place appropriate weekly food orders. Dry stores, fruit, veg and meat are ordered once a week from a local wholesaler, whereas bread is ordered daily.

You would have a relatively generous budget – I would be wary of saying this, as we need them to stick within a budget in order to keep down our costs to work with and it is imperative that you endeavour to stay within budget during the season. This would involve sensible and realistic menu planning. Members of our UK office team would be happy to give you advice with budgets and menus during the season. The chalet owners would want to see all delivery notes and receipts to help you monitor budget progress throughout the season.
We would not impose a menu on you, but we would insist that your menu features many dishes which are influenced by local Tyrolean and Italian cuisine, as this will be expected by your guests. We would encourage you to ‘show-boat’ as much as you can, providing delicious and substantial ‘home cooked’ meals which have a dinner party wow factor. Tom has talked about a set menu, but one for discussion I guess

Free Time
As you would have no cleaning duties outside of the kitchen and dining room, an organised couple can manage to create plenty of spare time each afternoon to relax or get out and enjoy the mountains. The rest of the Collett’s team in the village would be doing the same each day, and they would be delighted to have your company as like-minded ‘outdoor enthusiasts’.

Requirements

Qualifications and Experience required

To get the most out of this experience, we cannot over-exaggerate the importance of having a keen interest in the outdoors, and the activities which can be enjoyed in a mountain environment i.e. mountain walks, road cycling/mountain biking, climbing and skiing in the winter etc.. Although we are based in two lovely villages, there is very little to do unless you are an outdoor enthusiast. If you are looking for a lively nightlife, forget it! We tend to socialise in the chalets or in a local bar with our guests or other members of the staff team.

The following are absolutely essential:

  • A genuine passion for food and hospitality, producing excellent quality home cooked meals, creating a two-week menu inspired by local dishes (Italian & Austrian), an ability to cater for all special dietary requirements, and flexibility to provide a separate children’s supper when numbers dictate. .
  • A genuine passion for hospitality, wanting to go the extra mile impress.
  • Good experience of cooking for numbers, to a dinner party standard. This could be a formal chef background or good Chalet Host/Chef experience.
  • A Current Food Hygiene Certificate
  • A Current First Aid Certificate (can be basic)
  • An EU or UK passport – eligibility to work in Europe.
  • Team Players – An ability to work positively with teammates, creating excellent working relationships and hopefully friendships during the season.
  • A focus on cleanliness and tidiness.
  • The willingness to do jobs over and above a timetabled schedule.
  • Passion for a mountainous alpine environment.
  • Availability from mid-May to early October.

Other Skills & Relevant Information:

  • This job would suit trained chefs and experienced Chalet Host Chefs who have cooked for numbers and understand the necessity for ‘banquet service’ when providing a three-course meal to 40 or more guests.
  • If you have not cooked for numbers before, and you are considering this as a first-time Chalet Host experience because you enjoy cooking for small groups of friends and family, we would not recommend this to you.
  • The job requires excellent organisational skills and forward planning, as well as an ability to think on your feet and adapt your menus at the last minute.
  • A natural willingness to do an early supper for children is important. To be honest, we do not get many children at an age where they need to eat early or separately.
  • The job requires good organisational skills and forward planning, as well as an ability to think on your feet and adapt your menus at the last minute.
  • We pride ourselves on serving excellent quality, home cooked food, well presented and balanced throughout the week, abundant enough to satisfy the hungry walker and interesting enough to impress the food enthusiast.
  • We also cater for special dietary requirements (vegetarian, vegan, gluten free, various intolerances etc.), so flexibility and an ability to adapt your dishes is essential. The guests requiring these variations must feel they are having as gastronomically pleasurable experience as everyone else.
  • A natural willingness to do an early supper for children is important. To be honest, we do not get many children at an age where they need to eat early or separately.
  • An ability to form good working relationships with the rest of the Chalet Hotel team during dinner service is also essential. This will mean helping to orientate your team mates to what you need them to do for you during dinner service, and supporting them in the process of getting used to this style of service etc.

Package

Pay, Package & Training

Pay:

You would be employed on an Italian contract, paid in Euro’s one month in arrears via bank transfer.
After taxes and Contributions you would expect to revieve approximately,

  • Chalet Chef: 1850 Euros a month.
  • Chalet Host: 1600 euros a month.
  • The exact amount you receive each month may vary depending on exchange rates and tax levels.

    In addition to this monthly pay, you would also receive the following.

    • Accomodation in a shared apartment.
    • travel to and from the resort in our vehicles from the UK
    • Italian health insurance as part of your contarct. Heath care in Italy is not free this health insurance would reduce the costs of any treatment you might need during a season, much like an EHIC card has worked whilst the UK has been part of the EU.
    • Not included in this package

      • Travel Insurance – this is something you would need to arrange before the season

Training:

  • We would provide an 8 to 10-day period of orientation and training at the art of the season, to give you time to get to know your kitchen, and the rest of the Chalet Hotel & Collett’s teams.
  • We would give you help planning your menu, suggesting types of dishes which go down well and work well for numbers, particularly those which are inspired by Italian and Tyrolean influences.
  • We would take you to the main wholesalers where we order dry goods from, a 45-minute drive away in the town of Brunico, to give you and idea of the range of food and products they have there.
  • The Chalet Hotel manager would also want to spend time with you to discuss Italian Food Hygiene systems, what they expect in terms of invoices and accounts etc.
  • During this period, we would also ask you to cook for the Collett’s team each evening, to practice your planned meals from your menu plan, and get used to the kitchen you are in.

Apply

How to apply for a seasonal job with Collett’s

Seasonal Work, Experience of a lifetime, Stunning Mountains, Lifelong Friends…

If you have not already done so, please make sure you have read all of the job description, pay and package etc, and that you feel confident about having the right experience to do the job well whilst enjoying it at the same time.

Once you feel you have read and understood what Collett’s has to offer and what is involved please fill in our Application Form For us to be able to asses your suitability then please answer all of the questions. If you would like to expand on any of the questions, please do.
We will then ask you to upload the following

  • Your current CV
  • A photo (so we can put a face to a voice if we speak to you by phone)
  • A Cover letter explaining why you are interested in the job (this can be written under one of the Application Questions – ‘Why Collett’s)
  • A 7- day menu plan for Dinner only (a three-course evening meal with a vegetarian option for the main course). We realise that you may be unsure as to what ingredients may be available locally, but we would be interested in getting an idea of what type of dishes you enjoy cooking for numbers, and what you think would impress people etc.
  • If you have issues uploading any documents or your photo to the application, then send the form with all the questions answered anyway and then attach your documents to an email to work@colletts.co.uk
  • Once we have received your application, we would reply by email to arrange an initial chat over the phone to get to know you better and answer any questions you may have. After that, If we felt you had the right experience and outlook etc., we would invite you for an informal interview at our office in Saffron Walden, just south of Cambridge. If a face to face interview is not possible, we can also arrange a skype interview over a webcam.

Ski Host/Walk Organiser

Ski Host / Walk Organiser

This really is a ‘ski job’ with a difference, and it would be fair to say it might be one of the few of its kind on offer in the industry.

The basis of our holidays is similar to the traditional idea of a ski holiday, with our guests staying in catered, hosted alpine chalets and self catering apartments. The main difference being the type of guests we get and the way we interact with them.

From all walks of life and of varying ages our guests are more often than not ‘outdoor enthusiasts’ who love the mountains in winter and summer for the variety of activities they offer, not just the skiing. More than half of them will have been on a Collett’s holiday before, winter or summer.

As a ‘Ski Guide / Walk Organiser’ you would spend half of your time out on the hill accompanying guests skiing, snowshoeing, and even a bit of cross country skiing. The other half of your time is spent in the chalet doing a range of tasks from domestic help (room cleans, helping at breakfast and dinner) to manning the bar, airport transfer driving, and lots and lots of guest interaction.

Where?

Italian Dolomites

Resort Days

Resort duties, Ski shuttles & Airport Transfers

Resrot days involve the day to day chores that are required to keep our resort and properties running efficiently; hosting breakfast, morning and evening ski shuttles, accompanying guests to ski hire, hosting dinner etc.

  • Hosting breakfast in a chalet, providing local knowledge and expertise and helping any guests finalise their plans for the day.
  • Ski shuttles, dropping guests at the nearby lifts both in the morning and the afternoon.
  • Other odd jobs around the resort – washing resort vehicles, doing the recycling, unpacking food deliveries etc.
  • Afternoons are generally free to get out skiing or perhaps ‘recce’ a new Snowshoe walk.
  • From 6.00 until 7.30 each evening, there is ‘Office Hour’, when we meet our guests in one of our chalets to pass on local information, offer advice and provide information on different activities, and also to discuss our own activities for the next day.
  • After Office Hour you would help host dinner in one of the chalets, eating with our guests, enjoying great food, a glass of wine or two, and the banter and spontaneous enjoyment that comes from such occasions. People are normally on a high after a great day out in the mountains together and ready for a good meal.
  • You would expect to finish between 10 and 10.30pm, unless you are staying to enjoy the company of the guests, or even joining them for a drink in one of the local bars.
  • Whilst a resort day will generally be perceived as the less attractive option, they can be great fun, especially if each member of the team supports one another and there is a good atmosphere within your team. This experience will not work for you if you are not a supportive, giving and tolerant ‘team player’.
  • Also, as these resort chores are usually finished by lunch time, it also provides you with a bit of free time. Whether that is skiing, snowshoeing, washing clothes or just catching up with a bit of sleep, it is a few hours to yourself of guest – free time which we know is vitally important to keeping your batteries charged through the five month season.

Transfer days Days

Collecting and dropping off guests at our specified transfer airports

Unlike the summer in the Dolomites, in Winter we have set arrival and departure days, Sunday to Sunday or Saturday to Saturday. The dreaded ‘transfer day’ is actually quite straightforward, just a rather long and tiring day.
You would be involved in one of three areas:

  • Being part of the village team. Welcoming our guests and showing them into their rooms, accompanying guests to ski hire to get their equipment sorted for the week. In the evening you would also help at dinner as per usual for a resort day.
  • Going to the airport with a group of guests on a coach, and picking up another group to bring back to the Chalets.
  • Driving one of our minibuses (9 seater) down to the airport with a group of guests to do the same. The route is half mountain and valley road, half motorway, but straightforward once you have done it once.

Airport Transfers

Collecting and dropping off guests at our specified transfer airports

The journey is around three hours each way, so quite tiring if you are driving, but actually quite a nice change to the routine once a week. This is perhaps the most important job of the week. Meeting people for the first time, giving them a warm welcome, sorting out any problems they might have with lost luggage etc., is essential. You might be the first person from Collett’s that our guests have met and it is an opportunity to get off to a great start. During the journey back up to resort we chat to every individual and double check any ski pass or ski hire needs etc.. Informing them of what will happen when they arrive and any other information they need to know.

  • New arrivals can either be chatty and excited and will ask you lots of questions, or tired and irritable, especially if their day has been subject to a delay or a suitcase gone missing.
  • It is an important job, as you are the first person from the company that guests will meet. You will therefore determine their first impression of Collett’s ‘in the flesh’. It is essential that you are well presented, welcoming, informative and, most important all, a good, safe driver, who puts their passengers at ease by driving with total and utter competence.
  • Airport Transfers provide a break to the routine, but they can be tiring.
  • Airport Transfer drivers are expected to have an early-ish and abstemious night prior to their transfer.
  • If you are driving, it is essential that you do so safely and with all of your passengers comfort in mind.
  • Whichever of these you are involved in it normally involves an early start, from 4am onwards, so we tend to get an early night the night before!

Outdoor Days

Outdoor Days

Your responsibilities as a Ski Host / Walk Organiser

Outdoor Days involve accompanying guests on our Downhill Ski Itineraries, Snow Shoe or Winter Walks or accompanying them to a Cross Country Ski area. In the evening you would once again help at the ‘Office Hour’ and perhaps with washing up at dinner in one of the chalets. These are the days on which you can enjoy the breathtaking scenery that surrounds us in the Dolomites in the company of our guests, who, like you, are likely to have a passion for chosen activity.

  • Eat a good breakfast in the staff kitchen before meeting up with the guests, who have subscribed to ‘your’ activity.
  • Meet your guests around 8.30 to 9.00 am outside the chalet ready to depart.
  • Before we leave we always pass on safety information about what kit and equipment to carry etc.
  • If you are skiing you would walk up to or be dropped off at a nearby chairlift or cable car.
  • If you are walking or cross-country skiing you might leave from the village, take public transport or drive the group yourself in a minibus to the start of the route or the centre.
  • Before setting out on a Snow Shoe route, Winter Walk or Ski Day we give a talk about how we intend to organise the day and to make sure everyone is aware of their own responsibility, reminding people gently that you are not a qualified guide etc.
  • During the day you need to be able to navigate confidently whilst keeping a discreet eye on the condition of the guests and progress of the party.
  • We would expect you to talk to as many of the group as possible, as you are as much a ‘host’ for the day as you are the Organiser.
  • If you have walked, skied or climbed with friends before in the mountains you will know what a great way to get to know people – barriers come down and people are happy to share a bit of life history or put the world to rights!
  • Whilst we always expect you to behave in a responsible and mature manner, putting safety first, the reality of these days is often that you enjoy them as part of the party as much as the guests do.
  • During the Skiing days we always take our guests to one of our favourite Rifugios for a hearty lunch, a great and very affordable feature of skiing in the Dolomites.
  • If you are walking or snow shoeing we often take packed lunches and flasks of hot drinks, and make a lunch stop en route.
  • On your return to Resort you would go to help again at the ‘Office Hour’ from 6.00 pm till 7.30pm, helping people organise their next day’s itineraries, and being a host around the chalet again.
  • During dinner you would often have some ‘down time’ with one or two other members of the team, eating away from the guests, but you might still get involved with the washing up etc.

Important: This Outdoor Day / resort Day system is tried and tested and has been honed after many years of practice. It is designed to get the day to day resort chores done efficiently and as smoothly as possible and make sure nobody is left working whilst other people have finished: to enable us to enjoy the area doing the various activities with our guests: to maximise our opportunities for some free time to enjoy as we choose to.

What we would stress to you is that the day to day Rota which determines your movements and jobs is only the beginning of your responsibility to the job – not the end.

Jobs can crop up unexpectedly and usually they need to be carried out immediately. We aim to recruit people who are prepared to ‘go the extra mile, take responsibility to see a job through to the end, and to drop what they are doing (work or leisure) to help out when necessary.

Experience

Ski Hosts / Walk Organisers

Qualifications and Experience required

To get the most out of this experience, we cannot over exaggerate the importance of having a keen interest in the alpine environment and mountain activities, especially walking or climbing. There is very little to do in the villages in which we are based unless you are an outdoor enthusiast. If you are looking for a lively nightlife, forget it! We tend to socialise in the chalets or in a local bar with our guests or other members of the staff team.

The following are absolutely essential:

  • Polite, responsible and helpful – Engaging and generous personality.
  • Passion for a mountainous alpine environment.
  • Keen interest in walking in the mountains.
  • Respect for and interest in people, places and local culture.
  • Positive energy, hard work and a willingness to get stuck into a range of day to day domestic and menial resort chores.
  • Team skills /compatibility – a tolerant, flexible and supportive attitude.
  • The willingness to do jobs over and above a timetabled schedule.
  • Focus on and interest in the well-being and safety of others.
  • Availability from mid-to-late-November through early April.
  • UK National Insurance Number.

Outdoor Experience Required:

  • Skiing – You need to be a proficient skier, confident on any grade of groomed slope and happy to accompany groups of mixed ability guests.
  • Walking – Reasonable experience of walking in wilderness or mountainous terrain, confident with map reading and general navigation skills. You need to be relatively fit and happy to accompany groups of guests on any grade of walk whilst enjoying the day yourself. Outdoor qualifications are a bonus but not essential.
  • You need to be relatively fit and confident in high level mountain terrain and happy to accompany groups of guests on any grade of walk, whilst enjoying the day yourself.

A bonus but not essential:

  • Full Driving Licence (accompanied of course by safe and sound driving skills).
  • A basic First Aid qualification – would you be prepared to take a basic First Aid course prior to joining Collett’s?
  • Any Outdoor Qualification, Mountain Leader Course etc.

Training

Training & Awareness – Walk Organisers

We dedicate the first two weeks of the season to ‘Staff Training & Awareness’ and ‘Local Orientation.’

All of our team, especially our Ski Hosts / Walk Organisers must offer accurate and suitable advice to our guests at all times and so, once in resort, everyone is required to nurture a good level of local information and to take an interest in the local geography. Much of this ‘Training & Awareness’ period therefore includes an extensive familiarisation programme of the local area with a series of walks, skis, talks and drives.

It is essential that, within as short a period as possible, you can talk about the area with knowledge and authority.

Of equal importance are the procedures and techniques that apply to the safety, efficiency and success of both Outdoor Days and Domestic Days.

The following areas are covered:

  • ‘Organised Walks & Guided Ski Days’ – procedures and safety.
  • Local Knowledge.
  • First Aid.
  • Food Hygiene.
  • Driving in the Mountains.
  • Airport Transfers.

With areas such as First Aid, Food Hygiene and Driving etc.. we cannot provide certified training as such, but we do raise your awareness of the relevant safety issues as much as we can.

How to apply?

How to apply for a seasonal job with Collett’s

Seasonal Work, Experience of a lifetime, Stunning Mountains, Lifelong Friends…

Before applying we invite you to read this site and the jobs that interest you thoroughly. Also please have a look through our main website here. It is very important that you understand why customer service is a priority for Collett’s.

Once you feel you have read and understood what Collett’s has to offer and what is involved please fill in our Application Form – we would be grateful if you could answer the questions, uploading your details, CV/Resume and a photo, if applying as a Chef or Chalet Host we request a 7 day menu. If you would like to expand on any of the questions asked, please do.

If we feel you have the right experience and outlook etc., we would invite you for an informal interview at our office in Saffron Walden, 45 minutes north of London. So that we can take your application to the next stage.

Walk Organisers

Walk Organisers

It is hard to think of anywhere in the world that offers walkers such great access to spectacular variety and exhilaration than our main walk destinations. Study our organised walking pages of each resort on our main website to get an idea of the awe-inspiring terrain that characterises the area’s walking trails, whether at low, medium or high level. We offer our guests ‘Organised’ Walks five/six days a week (not Wednesdays). These are not to be confused with ‘Guided’ Walks. We therefore call ourselves ‘Walk Organisers’, not Leaders or Guides. We go to great lengths to clarify to our clients the difference between a Collett’s Walk Organiser and a Qualified Mountain Guide.

As a Walk Organiser you would spend half of your time out on the hill accompanying guests on our ‘Organised Walks’. The other half of your time is spent in resort. Effectively, our staff work in two teams. These two teams alternate between a resort based ‘Resort Day’, followed by a day in the mountains – an ‘Outdoor Day’.

Where?

Italian Dolomites, Swiss Alps, Spanish Pyrenees, Picos de Europa, Austrian Alps, Andalucia and Tuscany

Resort Days

Resort jobs & Airport Transfers

Resort Days involve the day to day duties that are required to keep our holidays running efficiently. You are likely to be affiliated to a particular chalet where you will help whenever you are on a resort day, morning and evening. A typical day would involve the following:

  • Hosting breakfast, passing on ideas and information to guests who may still be deciding what to do that day.
  • Other odd jobs around the resort – washing resort vehicles, preparing welcome packs for arriving guests, doing the recycling, unpacking food deliveries etc.
  • Afternoons are generally free, although during the week you will on occasion be on Arrivals Duty, where you man the resort office from 3pm onwards waiting to meet, greet and settle in new guests, dealing with the brief paperwork and any questions they may have etc..
  • Host office hour in the chalet bars. A key time of the day where guests rely on your local Knowledge and expertise to plan their next day in the mountains.
  • After Office Hour you would help at ‘your’ chalet during dinner, a focal point in the day for our guests. You will sit and eat with the guests, chatting, getting to know people etc. This should feel like a dinner party each evening.
  • You would expect to finish between 10 and 10.30pm, but often you might stay later enjoying the company of the guests or even adjourn to one of the village’s bars with them.
  • Whilst a resort day will generally be perceived as the less attractive option, they can be fun, especially if each member of the team supports one another and there is good camaraderie within your team. There is no place for you with Collett’s if you are not a supportive, giving and tolerant ‘team player’. Also, as the morning’s work is usually finished by lunch time, a Resort Day gives you a free afternoon. This allows you to team up for, say, a walk, climb or bike ride etc. with other team members, who will hopefully be your friends after a few weeks in the area. Or you can use the afternoon to have a slightly lazier afternoon, catching up with your own laundry or even contacting friends or family back home. In short, a Resort Day is a three-times-per-week opportunity (not including your day off) to have a few hours to yourself. We expect a lot of you when you are with our guests, so we particularly appreciate the value and importance of your guest-free time.

Airport Transfers

Collecting and dropping off guests at our specified transfer airports

An occasional alternative to the normal Resort Day for all of our Walk Organisers is Airport Transfer duty. This involves driving to Venice and/or Treviso via mountain roads and motorway to drop off departing guests and pick up new guests. Depending on numbers, drive a 9 seater minibus or act as a rep on a Coach. It is a three hour journey to Venice – a six hour round trip. The worst case scenario (in terms of time) would be an early start from the Dolomites (6am) to drop people off for a mid morning flight, and a late return after picking people up on a late afternoon flight. This is also a good scenario if you fancy spending a little time in Venice or Treviso – a bit of urban life (especially in one of these two beautiful cities) can be occasionally refreshing after the comparatively tranquil and isolated mountain environment.

  • New arrivals can either be chatty and excited and will ask you lots of questions, or tired and irritable, especially if their day has been subject to a delay or a suitcase gone missing.
  • It is an important job, as you are the first person from the company that guests will meet. You will therefore determine their first impression of Collett’s ‘in the flesh’. It is essential that you are well presented, welcoming, informative and, most important all, a good, safe driver, who puts their passengers at ease by driving with total and utter competence.
  • Airport Transfers provide a break to the routine, but they can be tiring.
  • Airport Transfer drivers are expected to have an early-ish and abstemious night prior to their transfer.
  • Typically you will be on an airport transfer once a week.

Outdoor Days

Outdoor Days

Your responsibilities as a Walk Organiser

Outdoor Days involve accompanying guests on our Organised Walks and helping in the evening at ‘Office Hour’ (and occasionally in one of the chalets at dinner). These are the days on which you can enjoy the breathtaking scenery that surrounds us in the Dolomites in the company of our guests, who, like you, are likely to have a passion for walking in the great outdoors. A typical day would involve the following:

  • Eat a good breakfast in the staff kitchen before meeting up with the guests, who have subscribed to ‘your’ walk. We congregate for walks at 9am – you will be at the meeting point at 8.50am. (Some longer routes depart at 8.00 or 8.30pm).
  • Pass on safety information about what kit and equipment to carry.
  • After sorting out any transport arrangements you would normally ride in a guest’s car to the start of the walk (one or two routes start from the village, but more often than not we drive to the starting points, normally between 20 and 50 minutes away).
  • Before setting out on the walk we give a talk about how we intend to organise the day and to make sure everyone is aware of their own responsibility, reminding people gently that you are not a qualified guide etc.
  • During the walk you need to be able to navigate confidently whilst keeping a discreet eye on the condition of the guests and progress of the party.
  • Without intruding on your walking companions, try and talk to as many people as possible, getting to know them a little along the way. If you have walked or climbed with friends before in the mountains, you will know it is a great way to get to know people – barriers come down and people are happy to share a bit of life history or put the world to rights.
  • At all times during the walk you would behave in a responsible and mature manner, putting safety first.
  • At the end of the walk (or on the way home) a stop at a bar for a beer/coffee/ice cream goes down well and is normally well deserved.
  • Back in resort you need to go to ‘Office Hour’ from 6.00 pm till 7.30pm, helping people organise their next day’s itineraries and generally playing your role as a host within the village.
  • After 8pm you would eat with the rest of the ‘Outdoor Day’ team in the staff kitchen/dining room, and whilst the occasional domestic job might need your input you would normally have the rest of the evening off.

Important: the ‘Resort Day / Outdoor Day’ rota (with the various jobs they entail) is only the beginning of your responsibility to the job – not the end. Jobs can crop up unexpectedly and usually they need to be carried out immediately. We aim to recruit people who are prepared to ‘go the extra mile’ people who will drop what they are doing (work or leisure) to help out when necessary.

Qualifications & Experience

Walk Organisers

Qualifications and Experience required for a ‘Walk Organiser’

To get the most out of this experience, we cannot over exaggerate the importance of having a keen interest in the alpine environment and mountain activities, especially walking or climbing. There is very little to do in the villages in which we are based unless you are an outdoor enthusiast. If you are looking for a lively nightlife, forget it! We tend to socialise in the chalets or in a local bar with our guests or other members of the staff team.

The following are absolutely essential:

  • Polite, responsible and helpful – Engaging and generous personality.
  • Passion for a mountainous alpine environment.
  • Keen interest in walking in the mountains.
  • Respect for and interest in people, places and local culture.
  • Positive energy, hard work and a willingness to get stuck into a range of day to day domestic and menial resort chores.
  • Team skills /compatibility – a tolerant, flexible and supportive attitude.
  • The willingness to do jobs over and above a timetabled schedule.
  • Focus on and interest in the well-being and safety of others.
  • Availability from mid-May to early October.
  • UK National Insurance Number.

 

 

Outdoor Experience Required:

  • Reasonable experience of walking in the mountains and navigating using a map in mountainous or wilderness areas.
  • You need to be relatively fit and confident in high level mountain terrain and happy to accompany groups of guests on any grade of walk, whilst enjoying the day yourself.

A bonus but not essential:

  • Full Driving Licence (accompanied of course by safe and sound driving skills).
  • Any Outdoor Qualification, Mountain Leader Course etc.

Most of the walking we do in the Dolomites is very well way marked and straightforward to navigate without previous knowledge of the area. We tend to stick to routes we know are tried-and-tested winners, (occasionally our staff explore new routes on a day off, so that they might include it in our ‘Organised Walk’ programme). However, that said, you may occasionally find yourself with a group of 25 or more people, so confidence in navigation and familiarity with map reading in mountainous or wilderness areas are important.

Training

Training & Awareness – Walk Organisers

Qualifications and Experience required for a ‘Walk Organiser’

We dedicate the first two weeks of the season to ‘Staff Training & Awareness’ and ‘Local Orientation.’

All of our staff, especially our Walk Organisers, must offer accurate and suitable advice to our clients at all times and so, once in resort, everyone is required to nurture a good level of local information and to take an interest in the local geography.

Much of this ‘Training & Awareness’ period therefore includes an extensive familiarisation programme of the local area with a series of walks, talks and drives. It is essential that, within as short a period as possible, you can talk about the area with knowledge and authority.

Of equal importance are the procedures and techniques that apply to the safety, efficiency and success of both Outdoor Days and Domestic Days.

The following areas are covered:

  • ‘Organised Walks’ – procedures and safety.
  • Hosting, Hospitality and Guest Wellbeing.
  • Local Knowledge, the Walks & Neighbouring Valleys.
  • Office Hour.
  • First Aid.
  • Food Hygiene.
  • Driving in the Mountains.
  • Airport Transfers.
  • Packed Lunches.

With areas such as First Aid, Food Hygiene and Driving etc.. we cannot provide certified training as such, but we do raise your awareness of the relevant safety issues as much as we can.

How to apply?

How to apply for a seasonal job with Collett’s

Seasonal Work, Experience of a lifetime, Stunning Mountains, Lifelong Friends…

Before applying we invite you to read this site and the jobs that interest you thoroughly. Also please have a look through our main website here. It is very important that you understand why customer service is a priority for Collett’s.

Once you feel you have read and understood what Collett’s has to offer and what is involved please fill in our Application Form – we would be grateful if you could answer the questions, uploading your details, CV/Resume and a photo, if applying as a Chef or Chalet Host we request a 7 day menu. If you would like to expand on any of the questions asked, please do.

If we feel you have the right experience and outlook etc., we would invite you for an informal interview at our office in Saffron Walden, 45 minutes north of London. So that we can take your application to the next stage.

Collett’s is based in Saffron Walden, 1 hour north of London

Before we invite you for an interview we would ask you in the first instance to apply online (Please click here), answering a number of quick questions and attaching a few bits and pieces of information. We try to contact everyone who applies but some times of the year and due to the high volume of daily applications this is sometimes not possible.

After a successful online application we will contact you by phone or Skype for a telephone interview. After this, if we think you are a suitable candidate we will invite you for an interview at our Offices in Saffron Walden, an hour north of London, see the map and address below.

For more information on our staff team based in the UK, see our ‘About Us‘ page here. Nearly every member of our management team has lived and worked in one or more of our destinations, fallen in love with it and then come to join us on a full-time basis. We will provide the highest levels of personal service and attention to detail from a guests initial enquiry, through to the end of an unforgettable holiday.

Many thanks for your interest in working with us!

Before applying we invite you to read this site and the jobs that interest you thoroughly. Also please have a look through our main website www.colletts.co.uk – It is very important that you understand why customer care is a priority for Collett’s Mountain Holidays.

Once you feel you have read and understood what Collett’s has to offer and what is involved please fill in our Application Form below. We would be grateful if you could answer the questions, uploading your details, CV/Resume and a photo, if applying as a Chef or Chalet Host we request a 6 day menu. If you would like to expand on any of the questions asked, please do. There is a maximum upload limit of 5MB.

If we feel you have the right experience and outlook etc., we would invite you for an informal interview at our office in Saffron Walden, 45 minutes north of London, so that we can take your application to the next stage. We can also arrange skype interviews when this is inconvenient, if you are working abroad etc.

Please Note:

We employ our staff under UK contracts. Applications are open to any nationality providing you meet the following criteria:

  • You have a UK National Insurance Number.
  • Unless you are a UK national, you must also be living in the UK (with a National Insurance number and under social security legislation) for at least 2 months before the job with us begins in Italy, Spain or Austria.

Frequently Asked Questions

  • Does the above apply to me if I am from another EU country?
    Unfortunately, yes. “Under Article 12.1 of EC regulation 883/04, a person must have been subject to UK social security legislation before being posted abroad by their UK employer to work in another European Economic Area (EEA) country to remain subject to UK social security legislation. This means that they have lived, worked or received benefits for a period in the UK prior to the secondment overseas.”
  • If I am not a UK National, can I work for Collett’s if I used to have a UK National Insurance number, but I am no longer living in the UK?
    Unfortunately, not. You would need to be living in the UK for a period of at least two months, under UK social security legislation immediately before the job with us started.

How to Apply for Seasonal Work…

Collett’s Mountain Holidays Application Form