Walking Holidays

Europe’s majestic mountains ~ with a genuine specialist
Organised & Self-guided Walking

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Tel. 01799 513331 - - Open Today - 9am to 5.30pmCollett's Ltd. is ABTA bonded W6883 - Travel with confidence
Organised & Self-guided Walking with a Genuine Specialist

Chalet Hosts

Chalet Hosts / Chef Couples (or pairs of friends)

Guest comfort, delightful chalets, wonderful food

Our Chalet Host/Chef Couples play a key role within our chalet teams and are absolutely pivotal to the success of our holidays. The combination of warm, engaging personalities and an eye for detail is essential. The Chalet Host/Chef positions are open to couples and pairs of friends. Our Chalets are based in the ski resort of Corvara, at the heart of the Dolomiti Superski area and on the famous Sella Ronda circuit itself.

Chalet Verena sleeps between 22 and 28 guests, and would entail cooking for up to 35 people, including staff.
Chalet Angelo sleeps between 26 and 30 guests, and entails cooking for up to 40 people, including staff.

The job involves the following and much more: welcoming guests and settling them in, ensuring the well-being and comfort of guests at all times, making packed lunches, breakfast and a three course evening meal six days a week, bedroom and bathroom cleaning, changeovers and other general duties pertaining to the domestic management of the chalet (food ordering, simple chalet accounts, laundry etc.).

Each chalet is run by a team of six or seven people. This is made up of the Chalet Host/Chef Couple and four or five Ski Host/Walk Organisers who accompany our guests on Organised Snowshoe Walks and Ski Days. They are also your fellow Hosts in the chalet, with as much responsibility to the day to day domestic chores and hospitality as you. On a day to day basis they take it in turns to help with the domestic management of the place: cleaning, washing up, dinner service etc., but not the cooking. One of these Ski Host/Walk Organisers is also the Chalet Manager.

As a team the emphasis is on creating a home from home atmosphere, and looking after your guests like they were staying in your home.

Throughout the week we would expect you to take an interest in your guests, ensuring their well-being and comfort throughout their stay and being interested in them and the progress of their holiday. The hospitality we offer in the chalets is at the core of what we offer as a company. On the whole our clients really are delightful, but very occasionally an ‘awkward rotten apple’ comes along and we expect diplomacy and good manners at all times. It’s part of the job and other guests (understanding your predicament) will admire you for it.

Where?

Italian Dolomites

Duties

Day to Day Duties

The easiest way to describe all of the jobs that need doing is to divide the Host Couple into the Principal Chef and the Principal Host. Many couples divide it like this, others take turns. We don’t mind as long as everything gets done each day, and that all parties are happy.
The Principal Chef: prepares breakfast, makes cakes for the afternoon tea and prepares the three course evening meal. They also help with domestic chores and spend time hosting the guests whilst serving tea and coffee after dinner.

The Principal Host: Helps prepare, serve and ‘Host’ Breakfast in the dining room; cleans the chalet with the rest of the team in the morning; assists the chef with some food prep if needed.

Late afternoon/Evening: assists the chef with evening meal preparation; helps the chalet team serve and wash up and eats one or two courses with the guests; serves tea and coffee with the chef at the end of dinner.

Timings & Assistance

Daily Timings

Your timing responsibilities as a Chalet Host

  • Up early to have breakfast ready for 7.45 am. Breakfast is a semi-continental buffet, with a cooked egg of some description. This time is used by the Principle Chef to start preparing the evening meal.
  • At 9am you would normally start clearing up breakfast before embarking on the daily cleaning commitment. We clean guest bedrooms every other day. Room changeovers are carried out on the day a room is vacated. Communal areas, storerooms, laundry rooms, saunas, stairwells etc. need regular cleaning too. We have to make sure the chalet is clean, tidy and welcoming for guests when they return from their walks in the late afternoon. An organised team will be finished between 10:30 and 11:30 am each day, once they have established a good routine.
  • You are supported on most days by two other members of the chalet team for breakfast and chalet cleaning each morning and in the evening for dinner service and cleaning etc.
  • A well organised host can expect to have most afternoons free, and would normally be back in the kitchen between 5 and 6pm to finish preparations for the evening meal, which is served at 7.30pm.
  • You should expect to finish between 10.00 and 10.30pm, although sometimes you find yourself putting the world to rights with your guests until a lot later, either at the table or having adjourned to a nearby bar!

CHANGEOVER DAY! Every Sunday…

  • Often a 4am start and a post midnight finish.
  • The day we say ‘farewell ’to one group of guests and welcome the next group of people.
  • The day when every square inch of the chalet is cleaned and left presented immaculately.
  • The day that requires excellent teamwork and planning, and when everyone needs to be thinking on their feet, reacting to problems as they arise, and preparing to win over the new arrivals who will be at the end of gruelling day’s journey.
  • Half of the resort team will be on transfers; the other half will be cleaning, welcoming and sorting out guests at ski hire etc. All hands are on deck until the job is done.
  • On top of this you still have to prepare afternoon tea and an evening meal.

Chalet Team Assistance

Each day you would have help in the morning and evening from other members of the staff team. As well as taking guests on mountain walks every other day, they are also there to host with you and to help with all aspects of the domestic management of the chalet – breakfast, dinner, changeovers, cleaning and other chalet chores, but not with the cooking as such. The amount of help is dependent on how busy the rest of the resort is. An organised couple working with an organised team can create free time for the whole chalet team each afternoon. The amount of ‘free time’ is dependent on your skills and experience to get the job done properly before going out to enjoy the mountains. Naturally, we do want you to enjoy the area as much as possible and we realise the importance of your outdoor and personal free time.

Weekly Jobs, Food Ordering, Menus & Budgets

Food Ordering: all food is ordered and delivered to the resort. This saves time and allows you to spend more time enjoying the area and looking after you guests. Dry stores, fruit, veg and meat are ordered twice a week from a local wholesaler.

  • Dry Goods, alcohol, meat and cleaning products are ordered weekly from a wholesaler.
  • Fruit and veg are delivered to the chalet once or twice a week.
  • The Wholesaler order is done on a Wednesday morning, and entails a stock take of your storeroom before making your order.
  • Delivery is made on a Friday morning, and can take some time to check off all of the items and rotate the stock in your store room.

We ask you to work within a budget of about €7 per person per day per person, which we give you help you maintain. We are very keen for our hosts not to feel too restricted by budgetary restraints and to enjoy cooking with their preferred ingredients. We do not impose menus on you – but we do work with you at the start of each season to come up with a menu which reflects local Itlaian and Tyrolean dishes and is to the ‘dinner party’ standard we promise our guests.

Settling up with Guests:

  • The chalet bar is run on an honesty system and guests settle up on the final night of their stay. This is done by the Principal Host and the Chalet Manager each week.

HACCP Procedures

  • Standard HACCP procedures are in place which involves recording fridge and freezer temperatures and other standard kitchen procedures etc.

Throughout the week we would expect you to take an interest in your guests, ensuring their well-being and comfort throughout their stay and being interested in them and the progress of their holiday. The hospitality we offer in the chalets is at the core of what we offer as a company. On the whole our clients really are delightful, but very occasionally an ‘awkward rotten apple’ comes along and we expect diplomacy and good manners at all times. It’s part of the job and other guests (understanding your predicament) will admire you for it.

Experience

Qualifications and Experience required – Chalet Hosts

To get the most out of this experience, we cannot over exaggerate the importance of having a keen interest in the alpine environment and mountain activities, especially walking or climbing. There is very little to do in the villages in which we are based unless you are an outdoor enthusiast. If you are looking for a lively nightlife, forget it! We tend to socialise in the chalets or in a local bar with our guests or other members of the staff team.

The following are absolutely essential:

  • A current Food Hygiene Certificate.
  • Experience of cooking for numbers to a ‘dinner party’ standard.
  • Polite, responsible and helpful nature / Engaging personality / Well presented.
  • Common sense and willingness to see a job through to its end.
  • Respect for and interest in people, places and local culture.
  • Positive energy, hard work and a willingness to get stuck into a range of day to day domestic and menial resort chores.
  • Team skills /compatibility – a tolerant, flexible and supportive attitude.
  • A focus on cleanliness and tidiness.
  • The willingness to do jobs over and above a timetabled schedule.
  • Passion for a mountainous alpine environment.
  • Availability from mid-May to early October.
  • UK National Insurance Number.
  • A British Bank Account
  • Current First Aid certificates (any level)
  • Current Level 2 Food Hygiene Certificates

Cooking Experience Required:

These chalets would not suit people with limited catering experience: cooking for this number of people is a tall order and some prior experience of similar work would be a massive help. One of you certainly needs to be a great cook or chef. We don’t mind if you don’t have formal qualifications but experience of cooking for numbers, particularly in a chalet situation or restaurant etc., would then be vital.

Over the years we have had hosts of varying degrees of experience and training. What they have all had in common is a passion for food, cooking and sharing this with other people and, in most cases, a keen interest in the outdoors.

We pride ourselves on serving excellent quality, home cooked food, well presented and balanced throughout the week, abundant enough to satisfy the hungry walker and skier and interesting enough to impress the food enthusiast.

The job requires exceptional organisational skills and forward planning, as well as an ability to think on your feet and adapt your menus at the last minute.

You need to be confident in your cooking abilities and happy to look after varying groups of guests, whilst enjoying the experience yourself.

Your food would have to be really special! We pride ourselves on offering great home cooked food, to a dinner party standard. So as well as a great combination of tastes you also need to have a focus on good presentation. People should be asking you for recipes at the end of their stay!

Both of you need to be warm, engaging personalities who enjoy looking after people and who would relish creating a home from home atmosphere in the chalet.

  • Over the years we have had hosts of varying degrees of experience and training. Many have been ‘food enthusiasts’ who have always enjoyed cooking for family and friends; others have been qualified chefs who have run their own restaurants. What they have all had in common is a passion for food, cooking and sharing this with other people (and, in most cases, a keen interest in the outdoors – see below).
  • We pride ourselves on serving excellent quality, home cooked food, well presented and balanced throughout the week, abundant enough to satisfy the hungry walker and interesting enough to impress the food enthusiast.
  • We also cater for special dietary requirements (vegetarian, vegan, gluten free etc.), so flexibility and an ability to adapt your dishes is essential. These people must also have a gastronomically pleasurable experience – not just a meal.
  • A natural willingness to do an early supper for children is important. To be honest, we do not get many children at an age where they need to eat early or separately.
  • The job requires good organisational skills and forward planning, as well as an ability to think on your feet and adapt your menus at the last minute.
  • You need to be relatively confident in your cooking abilities and happy to look after varying groups of guests, whilst enjoying the experience yourself.

A bonus but not essential:

  • A keen interest in walking, climbing or cycling or general interest in the outdoors. There is very little to do in the villages in which we are based unless you are an outdoor enthusiast. Many of our past hosts have enjoyed just the ambience and scenery of living in a mountain village, some have been very keen walkers and taken advantage of the outdoor possibilities on the door step. If you are looking for a lively night life, forget it! We tend to socialise in local bars and pubs (some livelier than others) with our guests and the rest of the staff team.

Training

Training & Awareness – Chalet Hosts

We dedicate the first twelve days of the season to ‘Staff Training & Awareness’ and ‘Local Orientation.’

We endeavour to give the Chalet Host/Couples as much time in their chalet to familiarise themselves with the kitchen and layout of the place. We live for the first 9 days in Haus Valentin, the biggest of the chalets we run in the Dolomitesm and we ask our Chalet Host/Chef couples to take it in turn to cook for the rest of the team each day, half the time at Haus Valentin, and half the time in the chalet in which they will be based.

There are elements of the training which require all of the team to be involved with, and parts which are specific to the Chalet Host/Chefs and the Walk Organisers. All of our staff, especially Walk Organisers, must offer accurate and suitable advice to our clients at all times and so, once in resort, everyone is required to nurture a good level of local information and to take an interest in the local geography.

Much of this ‘Training & Awareness’ period therefore includes an extensive familiarisation programme of the local area with a series of walks, talks and drives. It is essential that, within as short a period as possible, you can talk about the area with knowledge and authority.

Of equal importance are the procedures and techniques that apply to the safety, efficiency and success of both Outdoor Days and Domestic Days.

The following areas are covered:

  • ‘Organised Walks’ – procedures and safety.
  • Hosting, Hospitality and Guest Wellbeing.
  • Local Knowledge, the Walks & Neighbouring Valleys.
  • Office Hour.
  • Cleaning, Changeovers & Chalet Kitchen Assistance.
  • First Aid.
  • Food Hygiene.
  • Driving in the Mountains.
  • Airport Transfers.
  • Packed Lunches.

With areas such as First Aid, Food Hygiene and Driving etc.. we cannot provide certified training as such, but we do raise your awareness of the relevant safety issues as much as we can.

Seasons

If you enjoy the job and fall in love with the Dolomites (which most of us have done) there are opportunities to come back in the summer season, and future winter seasons. We have an excellent returning rate of staff each year, many people staying on to do multiple consecutive seasons, winter and summer. Summer is actually our main season, and we run the same two hosted Chalets in Corvara. Priority will be given to applicants with skills and an interest in working more than one season.

How to apply?

How to apply for a seasonal job with Collett’s

Seasonal Work, Experience of a lifetime, Stunning Mountains, Lifelong Friends…

Before applying we invite you to read this site and the jobs that interest you thoroughly. Also please have a look through our main website here. It is very important that you understand why customer service is a priority for Collett’s.

Once you feel you have read and understood what Collett’s has to offer and what is involved please fill in our Application Form – we would be grateful if you could answer the questions, uploading your details, CV/Resume and a photo, if applying as a Chef or Chalet Host we request a 7 day menu. If you would like to expand on any of the questions asked, please do.

If we feel you have the right experience and outlook etc., we would invite you for an informal interview at our office in Saffron Walden, 45 minutes north of London. So that we can take your application to the next stage.

Managers

Resort & Chalet Managers

Office Duty, Staff Rota, Saturday Meeting, Office Hour, Logistics & looking after our guests

It’s hard work! …No really, it is!!!

The role of the Resort Manager is pivotal to the success of the smooth running of our resort. You will be a special person with a range of positive qualities. Your personality is essential. Based in one of our three villages, the role involves the many jobs which constitute the successful daily management of your colleagues and the resort itself. Quite simply, you will be one of our key players, right at the heart of the delivery of our unique and special product to our guests.

You are likely to be one of two managers in a job share scenario, which allows you to spend at least two days a week out in the mountains. We do not encourage a hierarchical system and we would expect you to lead by example. You would see yourself as another member of the staff team, happy to roll your sleeves up and get stuck in, whilst also being a supportive manager. However friendly you become with your colleagues, you will maintain a perspective of the bigger picture and manage the resort in a positive manner.

Good organisational skills, management of time and attention to detail are all essential for a role that includes the following and much more: looking after the well-being of each member of the staff team; managing daily staff rotas and timetable changes etc.; liaison with the UK Office, suppliers, landlords, doctors etc.; welcoming, registering and settling in new arrivals; booking restaurants, mountain huts or Venice hotels for guests; food and laundry ordering and basic accounts management. There is also a commitment to the domestic running of the resort, as outlined below. You also provide support to the walking programme, normally timetabled twice a week to join or ‘organise’ a walk. Occasionally, you might also have to do an Airport Transfer.

Where?

Italian Dolomites, Spanish Pyrenees, Picos de Europa and Austrian Alps

Office Days

A typical day in the Office would involve the following:

  • Managing the Domestic & Outdoor Teams. Each day the majority of our resort staff are split into two teams, Outdoor and
    Domestic. The Outdoor team are responsible for accompanying guests on the Organised Walks and Via Ferratas, whilst the Domestic Team go about all the domestic jobs in the village.
  • Outdoor Team – the sort of help needed may be with allocating vehicles for organised walks / Via Ferrata, Wildflower Walks and transfers etc.
  • Domestic Team – The manager works more closely with the Domestic Team each day, making sure our domestic commitments are met efficiently. Domestic Team tasks include room changeovers, cleaning chalets, apartments and vehicles, food deliveries etc. You would organise the team each day, splitting jobs accordingly and (time permitting) helping out with some of the tasks that need doing. During the morning you would monitor the progress of the team and check that cleaning jobs have been done to the correct standard. The idea of the split team system is to encourage accountability amongst individual members so that they support each other and get the jobs done quickly and efficiently in order to leave more time to enjoy the outdoors.
  • Manning the resort office from 8am till 11.30am, then from 2pm till late (if necessary) waiting for new arrivals. The office can
    be quite busy in the morning with guests popping in with requests for information, queries and the occasional problem. There
    may be people who have arrived late the night before looking for a walk idea for that day. Others might want to book an
    activity such as rafting or paragliding etc, which requires a quick phone call in Italian or German. Others just want to book a
    table for dinner that night in a local restaurant.
  • Afternoon – the afternoon shift is a bit like the morning one but interspersed with greeting new arrivals. Most people arrive up
    before 10pm but occasionally people arrive after midnight and into the early hours. You may sometimes be expected to wait
    for these.
  • Arrivals Duty – Welcoming new arrivals is one of the most important jobs we do. You are likely to be the first person this a guest has ever met from Collett’s, so a genuinely friendly, enthusiastic and happy disposition is essential for getting things off to good start with guests, who will be tired and weary after a long day. Simultaneously, we require efficiency, attention to detail and confidence, as you will be involved in registering people and asking them to sign our disclaimer (of which they have already been made aware). You accompany them to their accommodation, show them around, answer any questions and make sure they know where how to find us for more information. The important part of this job is actually listening to and assessing people’s needs. Many new arrivals are exhausted after a long journey and want to be shown in as quickly as possible. Others are happy to chat and want to find out as much information as possible – It is your job to weigh up each.
  • Occasional Emergency Jobs – Sometimes guests need accompanying to the Doctor’s or hospital and we would expect you to
    drop what you are doing and go with them to help translate and provide support. Occasionally people need accompanying to
    the police station (e.g. if they lose something valuable) and your support and help in translating is vitally important. Similarly,
    you might find yourself spending much of the day at the local hospital with an injured person acting as an interpreter.
    individual party and act accordingly, giving the appropriate response.

Other regular tasks for the Managers

  • Liaison with UK Office / Distribution of Arrivals Information to Chalet Hosts.
  • Food & Laundry Ordering & Management / Supplier Liaison.
  • Managing registration forms and other essential Tourist Office paperwork.
  • Helping with domestic chores and chalet cleaning around the village – being prepared to join the Domestic Day Team when asked to.
  • General resort representation and ambassadorial role for the company.

Important: the ‘Office Day / Outdoor Day’ rota (with the various jobs they entail) is only the beginning of your responsibility to the job – not the end. Jobs can crop up unexpectedly and usually they need to be carried out immediately. We aim to recruit people who are prepared to ‘go the extra mile;’ people who will drop what they are doing (work or leisure) to help out when necessary. In short, you will familiarise yourself with what it takes to successfully run the resort and thereafter your initiative, enthusiasm and logistical efficiency will take over.

Outdoor Days

Outdoor Days

Naturally, we want you to get out into the mountains and enjoy the area. At least twice a week (not including your day off), you will be timetabled to have an ‘Outdoor Day’, whilst another manager looks after domestic issues in the village. These days will hopefully be exhilarating and sociable. A busy resort-based day can be tiring and stressful and a day in these majestic massifs in good company will recharge your batteries and make life seem good!

Outdoor Days involve accompanying guests on our Organised Walks and helping in the evening at ‘Office Hour’ (and occasionally in one of the chalets at dinner). These are the days on which you can enjoy the breathtaking scenery that surrounds us in the Dolomites in the company of our guests, who, like you, are likely to have a passion for walking in the great outdoors.

  • Eat a good breakfast in the staff kitchen before meeting up with the guests, who have subscribed to ‘your’ walk. We congregate for walks at 9am – you will be at the meeting point at 8.50am. (Some longer routes depart at 8.00 or 8.30pm).
  • Pass on safety information about what kit and equipment to carry.
  • After sorting out any transport arrangements you would normally ride in a guest’s car to the start of the walk (one or two routes start from the village, but more often than not we drive to the starting points, normally between 20 and 50 minutes away).
  • Before setting out on the walk we give a talk about how we intend to organise the day and to make sure everyone is aware of their own responsibility, reminding people gently that you are not a qualified guide etc.
  • During the walk you need to be able to navigate confidently whilst keeping a discreet eye on the condition of the guests and progress of the party.
  • Without intruding on your walking companions, try and talk to as many people as possible, getting to know them a little along the way. If you have walked or climbed with friends before in the mountains, you will know it is a great way to get to know people – barriers come down and people are happy to share a bit of life history or put the world to rights.
  • At all times during the walk you would behave in a responsible and mature manner, putting safety first.
  • At the end of the walk (or on the way home) a stop at a bar for a beer/coffee/ice cream goes down well and is normally well deserved.
  • Back in resort you need to go to ‘Office Hour’ from 6.00 pm till 7.30pm, helping people organise their next day’s itineraries and generally playing your role as a host within the village.
  • After 8pm you would eat with the rest of the ‘Outdoor Day’ team in the staff kitchen/dining room, and whilst the occasional domestic job might need your input (for example meat gets delivered and needs unpacking after 9pm on a Friday), you would normally have the rest of the evening off.

Important: the ‘Domestic Day / Outdoor Day’ rota (with the various jobs they entail) is only the beginning of your responsibility to the job – not the end. Jobs can crop up unexpectedly and usually they need to be carried out immediately. We aim to recruit people who are prepared to ‘go the extra mile;’ people who will drop what they are doing (work or leisure) to help out when necessary.

Experience

Resort & Chalet Managers

Qualifications and Experience required for an ‘Resort & Chalet Managers’

To get the most out of this experience, we cannot over exaggerate the importance of having a keen interest in the alpine environment and mountain activities, especially walking or climbing. There is very little to do in the villages in which we are based unless you are an outdoor enthusiast. If you are looking for a lively nightlife, forget it! We tend to socialise in the chalets or in a local bar with our guests or other members of the staff team.

The following are absolutely essential:

  • A good level of spoken and written Italian, German or Spanish. You should be able to express yourself reasonably well.
  • Efficiency and attention to detail. and to see a job through to its end.
  • Common sense and willingness to see a job through to its end.
  • Polite, responsible and helpful nature / Engaging personality / Well presented.
  • Respect for and interest in people, places and local culture.
  • Positive energy, hard work and a willingness to get stuck into a range of day to day domestic and menial resort chores.
  • Team skills /compatibility – a tolerant, flexible and supportive attitude.
  • The willingness to do jobs over and above a timetabled schedule.
  • A keen interest in walking or climbing or general interest in the outdoors. Reasonable experience of walking in the mountains and navigating using a map in mountainous or wilderness areas.
  • Focus on and interest in the well-being and safety of others.
  • Availability from mid-May to early October.
  • Full Driving Licence (accompanied of course by safe and sound driving skills).
  • A basic First Aid qualification – would you be prepared to take a basic First Aid course prior to joining Collett’s?
  • UK National Insurance Number.

Most of the walking we do is well way marked and straightforward to navigate without previous knowledge of the area. We tend to stick to routes we know are tried-and-tested winners, (occasionally our staff explore new routes on a day off, so that they might include it in our ‘Organised Walk’ programme). However, that said, you may occasionally find yourself with a group of 25 or more people, so confidence in navigation and familiarity with map reading in mountainous or wilderness areas are important.

Training

Training & Awareness – Resort & Chalet Managers

Qualifications and Experience required for a ‘Resort & Chalet Managers’

We dedicate the first two weeks of the season to ‘Staff Training & Awareness’ and ‘Local Orientation.’

All of our staff, especially our Walk and Via Ferrata Organisers, must offer accurate and suitable advice to our clients at all times and so, once in resort, everyone is required to nurture a good level of local information and to take an interest in the local geography.

Much of this ‘Training & Awareness’ period therefore includes an extensive familiarisation programme of the local area with a series of walks, talks and drives. It is essential that, within as short a period as possible, you can talk about the area with knowledge and authority.

Of equal importance are the procedures and techniques that apply to the safety, efficiency and success of both Outdoor Days and Domestic Days.

The following areas are covered:

  • ‘Organised Walks’ – procedures and safety.
  • Hosting, Hospitality and Guest Wellbeing.
  • Local Knowledge, the Walks & Neighbouring Valleys.
  • Office Hour.
  • Cleaning, Changeovers & Chalet Kitchen Assistance.
  • First Aid.
  • Food Hygiene.
  • Driving in the Mountains.
  • Airport Transfers.
  • Packed Lunches.

With areas such as First Aid, Food Hygiene and Driving etc.. we cannot provide certified training as such, but we do raise your awareness of the relevant safety issues as much as we can.

How to apply?

How to apply for a seasonal job with Collett’s

Seasonal Work, Experience of a lifetime, Stunning Mountains, Lifelong Friends…

Before applying we invite you to read this site and the jobs that interest you thoroughly. Also please have a look through our main website here. It is very important that you understand why customer service is a priority for Collett’s.

Once you feel you have read and understood what Collett’s has to offer and what is involved please fill in our Application Form – we would be grateful if you could answer the questions, uploading your details, CV/Resume and a photo, if applying as a Chef or Chalet Host we request a 7 day menu. If you would like to expand on any of the questions asked, please do.

If we feel you have the right experience and outlook etc., we would invite you for an informal interview at our office in Saffron Walden, 45 minutes north of London. So that we can take your application to the next stage.

Managers

Resort & Chalet Managers

Office Duty, Staff Rota, Saturday Meeting, Office Hour, Logistics & looking after our guests

It’s hard work! …No really, it is!!!

The role of the Resort Manager is pivotal to the success of the smooth running of our resort. You will be a special person with a range of positive qualities. Your personality is essential. Based in one of our three villages, the role involves the many jobs which constitute the successful daily management of your colleagues and the resort itself. Quite simply, you will be one of our key players, right at the heart of the delivery of our unique and special product to our guests.

You are likely to be one of two managers in a job share scenario, which allows you to spend at least two days a week out in the mountains. We do not encourage a hierarchical system and we would expect you to lead by example. You would see yourself as another member of the staff team, happy to roll your sleeves up and get stuck in, whilst also being a supportive manager. However friendly you become with your colleagues, you will maintain a perspective of the bigger picture and manage the resort in a positive manner.

Good organisational skills, management of time and attention to detail are all essential for a role that includes the following and much more: looking after the well-being of each member of the staff team; managing daily staff rotas and timetable changes etc.; liaison with the UK Office, suppliers, landlords, doctors etc.; welcoming, registering and settling in new arrivals; booking restaurants, mountain huts or Venice hotels for guests; food and laundry ordering and basic accounts management. There is also a commitment to the domestic running of the resort, as outlined below. You also provide support to the walking programme, normally timetabled twice a week to join or ‘organise’ a walk. Occasionally, you might also have to do an Airport Transfer.

Where?

Italian Dolomites, Spanish Pyrenees, Picos de Europa and Austrian Alps

Office Days

A typical day in the Office would involve the following:

  • Managing the Domestic & Outdoor Teams. Each day the majority of our resort staff are split into two teams, Outdoor and
    Domestic. The Outdoor team are responsible for accompanying guests on the Organised Walks and Via Ferratas, whilst the Domestic Team go about all the domestic jobs in the village.
  • Outdoor Team – the sort of help needed may be with allocating vehicles for organised walks / Via Ferrata, Wildflower Walks and transfers etc.
  • Domestic Team – The manager works more closely with the Domestic Team each day, making sure our domestic commitments are met efficiently. Domestic Team tasks include room changeovers, cleaning chalets, apartments and vehicles, food deliveries etc. You would organise the team each day, splitting jobs accordingly and (time permitting) helping out with some of the tasks that need doing. During the morning you would monitor the progress of the team and check that cleaning jobs have been done to the correct standard. The idea of the split team system is to encourage accountability amongst individual members so that they support each other and get the jobs done quickly and efficiently in order to leave more time to enjoy the outdoors.
  • Manning the resort office from 8am till 11.30am, then from 2pm till late (if necessary) waiting for new arrivals. The office can
    be quite busy in the morning with guests popping in with requests for information, queries and the occasional problem. There
    may be people who have arrived late the night before looking for a walk idea for that day. Others might want to book an
    activity such as rafting or paragliding etc, which requires a quick phone call in Italian or German. Others just want to book a
    table for dinner that night in a local restaurant.
  • Afternoon – the afternoon shift is a bit like the morning one but interspersed with greeting new arrivals. Most people arrive up
    before 10pm but occasionally people arrive after midnight and into the early hours. You may sometimes be expected to wait
    for these.
  • Arrivals Duty – Welcoming new arrivals is one of the most important jobs we do. You are likely to be the first person this a guest has ever met from Collett’s, so a genuinely friendly, enthusiastic and happy disposition is essential for getting things off to good start with guests, who will be tired and weary after a long day. Simultaneously, we require efficiency, attention to detail and confidence, as you will be involved in registering people and asking them to sign our disclaimer (of which they have already been made aware). You accompany them to their accommodation, show them around, answer any questions and make sure they know where how to find us for more information. The important part of this job is actually listening to and assessing people’s needs. Many new arrivals are exhausted after a long journey and want to be shown in as quickly as possible. Others are happy to chat and want to find out as much information as possible – It is your job to weigh up each.
  • Occasional Emergency Jobs – Sometimes guests need accompanying to the Doctor’s or hospital and we would expect you to
    drop what you are doing and go with them to help translate and provide support. Occasionally people need accompanying to
    the police station (e.g. if they lose something valuable) and your support and help in translating is vitally important. Similarly,
    you might find yourself spending much of the day at the local hospital with an injured person acting as an interpreter.
    individual party and act accordingly, giving the appropriate response.

Other regular tasks for the Managers

  • Liaison with UK Office / Distribution of Arrivals Information to Chalet Hosts.
  • Food & Laundry Ordering & Management / Supplier Liaison.
  • Managing registration forms and other essential Tourist Office paperwork.
  • Helping with domestic chores and chalet cleaning around the village – being prepared to join the Domestic Day Team when asked to.
  • General resort representation and ambassadorial role for the company.

Important: the ‘Office Day / Outdoor Day’ rota (with the various jobs they entail) is only the beginning of your responsibility to the job – not the end. Jobs can crop up unexpectedly and usually they need to be carried out immediately. We aim to recruit people who are prepared to ‘go the extra mile;’ people who will drop what they are doing (work or leisure) to help out when necessary. In short, you will familiarise yourself with what it takes to successfully run the resort and thereafter your initiative, enthusiasm and logistical efficiency will take over.

Outdoor Days

Outdoor Days

Naturally, we want you to get out into the mountains and enjoy the area. At least twice a week (not including your day off), you will be timetabled to have an ‘Outdoor Day’, whilst another manager looks after domestic issues in the village. These days will hopefully be exhilarating and sociable. A busy resort-based day can be tiring and stressful and a day in these majestic massifs in good company will recharge your batteries and make life seem good!

Outdoor Days involve accompanying guests on our Organised Walks and helping in the evening at ‘Office Hour’ (and occasionally in one of the chalets at dinner). These are the days on which you can enjoy the breathtaking scenery that surrounds us in the Dolomites in the company of our guests, who, like you, are likely to have a passion for walking in the great outdoors.

  • Eat a good breakfast in the staff kitchen before meeting up with the guests, who have subscribed to ‘your’ walk. We congregate for walks at 9am – you will be at the meeting point at 8.50am. (Some longer routes depart at 8.00 or 8.30pm).
  • Pass on safety information about what kit and equipment to carry.
  • After sorting out any transport arrangements you would normally ride in a guest’s car to the start of the walk (one or two routes start from the village, but more often than not we drive to the starting points, normally between 20 and 50 minutes away).
  • Before setting out on the walk we give a talk about how we intend to organise the day and to make sure everyone is aware of their own responsibility, reminding people gently that you are not a qualified guide etc.
  • During the walk you need to be able to navigate confidently whilst keeping a discreet eye on the condition of the guests and progress of the party.
  • Without intruding on your walking companions, try and talk to as many people as possible, getting to know them a little along the way. If you have walked or climbed with friends before in the mountains, you will know it is a great way to get to know people – barriers come down and people are happy to share a bit of life history or put the world to rights.
  • At all times during the walk you would behave in a responsible and mature manner, putting safety first.
  • At the end of the walk (or on the way home) a stop at a bar for a beer/coffee/ice cream goes down well and is normally well deserved.
  • Back in resort you need to go to ‘Office Hour’ from 6.00 pm till 7.30pm, helping people organise their next day’s itineraries and generally playing your role as a host within the village.
  • After 8pm you would eat with the rest of the ‘Outdoor Day’ team in the staff kitchen/dining room, and whilst the occasional domestic job might need your input (for example meat gets delivered and needs unpacking after 9pm on a Friday), you would normally have the rest of the evening off.

Important: the ‘Domestic Day / Outdoor Day’ rota (with the various jobs they entail) is only the beginning of your responsibility to the job – not the end. Jobs can crop up unexpectedly and usually they need to be carried out immediately. We aim to recruit people who are prepared to ‘go the extra mile;’ people who will drop what they are doing (work or leisure) to help out when necessary.

Experience

Resort & Chalet Managers

Qualifications and Experience required for an ‘Resort & Chalet Managers’

To get the most out of this experience, we cannot over exaggerate the importance of having a keen interest in the alpine environment and mountain activities, especially walking or climbing. There is very little to do in the villages in which we are based unless you are an outdoor enthusiast. If you are looking for a lively nightlife, forget it! We tend to socialise in the chalets or in a local bar with our guests or other members of the staff team.

The following are absolutely essential:

  • A good level of spoken and written Italian, German or Spanish. You should be able to express yourself reasonably well.
  • Efficiency and attention to detail. and to see a job through to its end.
  • Common sense and willingness to see a job through to its end.
  • Polite, responsible and helpful nature / Engaging personality / Well presented.
  • Respect for and interest in people, places and local culture.
  • Positive energy, hard work and a willingness to get stuck into a range of day to day domestic and menial resort chores.
  • Team skills /compatibility – a tolerant, flexible and supportive attitude.
  • The willingness to do jobs over and above a timetabled schedule.
  • A keen interest in walking or climbing or general interest in the outdoors. Reasonable experience of walking in the mountains and navigating using a map in mountainous or wilderness areas.
  • Focus on and interest in the well-being and safety of others.
  • Availability from mid-May to early October.
  • Full Driving Licence (accompanied of course by safe and sound driving skills).
  • A basic First Aid qualification – would you be prepared to take a basic First Aid course prior to joining Collett’s?
  • UK National Insurance Number.

Most of the walking we do is well way marked and straightforward to navigate without previous knowledge of the area. We tend to stick to routes we know are tried-and-tested winners, (occasionally our staff explore new routes on a day off, so that they might include it in our ‘Organised Walk’ programme). However, that said, you may occasionally find yourself with a group of 25 or more people, so confidence in navigation and familiarity with map reading in mountainous or wilderness areas are important.

Training

Training & Awareness – Resort & Chalet Managers

Qualifications and Experience required for a ‘Resort & Chalet Managers’

We dedicate the first two weeks of the season to ‘Staff Training & Awareness’ and ‘Local Orientation.’

All of our staff, especially our Walk and Via Ferrata Organisers, must offer accurate and suitable advice to our clients at all times and so, once in resort, everyone is required to nurture a good level of local information and to take an interest in the local geography.

Much of this ‘Training & Awareness’ period therefore includes an extensive familiarisation programme of the local area with a series of walks, talks and drives. It is essential that, within as short a period as possible, you can talk about the area with knowledge and authority.

Of equal importance are the procedures and techniques that apply to the safety, efficiency and success of both Outdoor Days and Domestic Days.

The following areas are covered:

  • ‘Organised Walks’ – procedures and safety.
  • Hosting, Hospitality and Guest Wellbeing.
  • Local Knowledge, the Walks & Neighbouring Valleys.
  • Office Hour.
  • Cleaning, Changeovers & Chalet Kitchen Assistance.
  • First Aid.
  • Food Hygiene.
  • Driving in the Mountains.
  • Airport Transfers.
  • Packed Lunches.

With areas such as First Aid, Food Hygiene and Driving etc.. we cannot provide certified training as such, but we do raise your awareness of the relevant safety issues as much as we can.

How to apply?

How to apply for a seasonal job with Collett’s

Seasonal Work, Experience of a lifetime, Stunning Mountains, Lifelong Friends…

Before applying we invite you to read this site and the jobs that interest you thoroughly. Also please have a look through our main website here. It is very important that you understand why customer service is a priority for Collett’s.

Once you feel you have read and understood what Collett’s has to offer and what is involved please fill in our Application Form – we would be grateful if you could answer the questions, uploading your details, CV/Resume and a photo, if applying as a Chef or Chalet Host we request a 7 day menu. If you would like to expand on any of the questions asked, please do.

If we feel you have the right experience and outlook etc., we would invite you for an informal interview at our office in Saffron Walden, 45 minutes north of London. So that we can take your application to the next stage.

Walker/Linguist

Walk Organiser / Resort Linguist

Office Duty, Organised Walking & looking after our guests

This job is essentially the same as the Walk Organiser role but we would also ask you to use your language skills for daily communication with our local landlords and suppliers; booking activities for our guests with local centres (white water rafting, horse riding, canyoning etc.) sorting out problems with car hire and lost luggage; and accompanying our guests to the doctors or hospital to help translate as and when there is the need. You would need to speak your Spanish, Italian or German to a good intermediate level at least, and be able to express yourself clearly.

It is hard to think of anywhere in the world that offers walkers such great access to spectacular variety and exhilaration than our main walk destinations. Study the ‘organised walking’ pages of each resort on our main website to get an idea of the awe-inspiring terrain that characterises the area’s walking trails, whether at low, medium or high level. We offer our guests ‘Organised’ Walks five/six days a week (not Wednesdays). These are not to be confused with ‘Guided’ Walks. We therefore call ourselves ‘Walk Organisers’, not Leaders or Guides. We go to great lengths to clarify to our clients the difference between a Collett’s Walk Organiser and a Qualified Mountain Guide.

As a Walk Organiser you would spend half of your time out on the hill accompanying guests on our ‘Organised Walks’. The other half of your time is spent in resort. Effectively, our staff work in two teams. These two teams alternate between a resort based ‘Domestic Day’, followed by a day in the mountains – an ‘Outdoor Day’.

Where?

  • We need Spanish speakers in the Picos de Europa and the Spanish Pryenees
  • Italian speakers for the Italian Dolomites
  • German speakers for Austria and the Italian Dolomites

Domestic Days

Domestics, Cleaning & Airport Transfers

Domestic Days involve the day to day domestic chores that are required to keep our properties running efficiently – cleaning, kitchen assistance, room changes, tending to the window boxes, food and wine supplies etc. You are likely to be affiliated to a particular chalet where you will help whenever they are on a domestic day, morning and evening. A typical day would involve the following:

  • Up at 7.00 or 7.30 am to help make sandwiches for packed lunches for the guests and other staff – we make about 130 packed lunches a day.
  • Serving and helping at breakfast in a chalet, clearing away and washing up.
  • Passing on ideas and information to guests at breakfast who may still be deciding what to do that day.
  • Cleaning rooms and apartments (toilets and en suite bathrooms included!)
  • Other odd jobs around the resort – washing resort vehicles, doing the recycling, unpacking food deliveries etc.
  • Afternoons are generally free, although once a week you would have an Arrivals Duty, where you man the resort office from 2pm onwards waiting to meet and greet and settle in new guests, dealing with the brief paperwork and any questions they may have etc..
  • Watering and dead heading the chalet’s balcony flower boxes.
  • After Office Hour you would help at ‘your’ chalet during dinner, a focal point in the day for our guests. You will help to serve, wash up and between frenetic periods of activity, sit down to enjoy the meal with the guests, chatting, getting to know people etc.
  • You would expect to finish between 10 and 10.30pm, but often you might stay later enjoying the company of the guests or even adjourn to one of the village’s bars with them.
  • Whilst a domestic day will generally be perceived as the less attractive option, they can be fun, especially if each member of the team supports one another and there is good camaraderie within your team. There is no place for you with Collett’s if you are not a supportive, giving and tolerant ‘team player’. Also, as domestic chores are usually finished by lunch time, a Domestic Day gives you a free afternoon. This allows you to team up for, say, a walk, climb or bike ride etc. with other team members, who will hopefully be your friends after a few weeks in the area. Or you can use the afternoon to catch up with your own clothes washing, letter writing etc. In short, a Domestic Day is a three-times-per-week opportunity (not including your day off) to have a few hours to yourself. We expect a lot of you when you are with our guests, so we particularly appreciate the value and importance of your guest-free time.

Airport Transfers

Collecting and dropping off guests at our specified transfer airports

An occasional alternative to the normal Domestic Day for most of our Walk Organisers is Airport Transfer duty. This involves driving to Venice and/or Treviso via mountain roads and motorway to drop off departing guests and pick up new guests. Depending on numbers, you will either drive an Estate Car or a 9 seater minibus. It is a three hour journey to Venice – a six hour round trip. The worst case scenario (in terms of time) would be an early start from the Dolomites (6am) to drop people off for a mid morning flight, and a late return after picking people up on a late afternoon flight. This is also a good scenario if you fancy spending a little time in Venice or Treviso – a bit of urban life (especially in one of these two beautiful cities) can be occasionally refreshing after the comparatively tranquil and isolated mountain environment.

  • New arrivals can either be chatty and excited and will ask you lots of questions, or tired and irritable, especially if their day has been subject to a delay or a suitcase gone missing.
  • It is an important job, as you are the first person from the company that guests will meet. You will therefore determine their first impression of Collett’s ‘in the flesh’. It is essential that you are well presented, welcoming, informative and, most important all, a good, safe driver, who puts their passengers at ease by driving with total and utter competence.
  • Airport Transfers provide a break to the routine, but they can be tiring.
  • Airport Transfer drivers are expected to have an early-ish and abstemious night prior to their transfer.
  • Depending on the number of drivers in the team you might expect to do a transfer once every 10 days.

Outdoor Days

Outdoor Days

Your responsibilities as a Walk Organiser

Outdoor Days involve accompanying guests on our Organised Walks and helping in the evening at ‘Office Hour’ (and occasionally in one of the chalets at dinner). These are the days on which you can enjoy the breathtaking scenery that surrounds us in the Dolomites in the company of our guests, who, like you, are likely to have a passion for walking in the great outdoors. A typical day would involve the following:

  • Eat a good breakfast in the staff kitchen before meeting up with the guests, who have subscribed to ‘your’ walk. We congregate for walks at 9am – you will be at the meeting point at 8.50am. (Some longer routes depart at 8.00 or 8.30pm).
  • Pass on safety information about what kit and equipment to carry.
  • After sorting out any transport arrangements you would normally ride in a guest’s car to the start of the walk (one or two routes start from the village, but more often than not we drive to the starting points, normally between 20 and 50 minutes away).
  • Before setting out on the walk we give a talk about how we intend to organise the day and to make sure everyone is aware of their own responsibility, reminding people gently that you are not a qualified guide etc.
  • During the walk you need to be able to navigate confidently whilst keeping a discreet eye on the condition of the guests and progress of the party.
  • Without intruding on your walking companions, try and talk to as many people as possible, getting to know them a little along the way. If you have walked or climbed with friends before in the mountains, you will know it is a great way to get to know people – barriers come down and people are happy to share a bit of life history or put the world to rights.
  • At all times during the walk you would behave in a responsible and mature manner, putting safety first.
  • At the end of the walk (or on the way home) a stop at a bar for a beer/coffee/ice cream goes down well and is normally well deserved.
  • Back in resort you need to go to ‘Office Hour’ from 6.00 pm till 7.30pm, helping people organise their next day’s itineraries and generally playing your role as a host within the village.
  • After 8pm you would eat with the rest of the ‘Outdoor Day’ team in the staff kitchen/dining room, and whilst the occasional domestic job might need your input (for example meat gets delivered and needs unpacking after 9pm on a Friday), you would normally have the rest of the evening off.

Important: the ‘Domestic Day / Outdoor Day’ rota (with the various jobs they entail) is only the beginning of your responsibility to the job – not the end. Jobs can crop up unexpectedly and usually they need to be carried out immediately. We aim to recruit people who are prepared to ‘go the extra mile’ people who will drop what they are doing (work or leisure) to help out when necessary.

Qualifications & Experience

Walk Organisers

Qualifications and Experience required for a ‘Walk Organiser’

To get the most out of this experience, we cannot over exaggerate the importance of having a keen interest in the alpine environment and mountain activities, especially walking or climbing. There is very little to do in the villages in which we are based unless you are an outdoor enthusiast. If you are looking for a lively nightlife, forget it! We tend to socialise in the chalets or in a local bar with our guests or other members of the staff team.

The following are absolutely essential:

  • Polite, responsible and helpful – Engaging and generous personality.
  • Passion for a mountainous alpine environment.
  • Keen interest in walking in the mountains.
  • Respect for and interest in people, places and local culture.
  • Positive energy, hard work and a willingness to get stuck into a range of day to day domestic and menial resort chores.
  • Team skills /compatibility – a tolerant, flexible and supportive attitude.
  • The willingness to do jobs over and above a timetabled schedule.
  • Focus on and interest in the well-being and safety of others.
  • Availability from mid-May to early October.
  • UK National Insurance Number.

Outdoor Experience Required:

  • Reasonable experience of walking in the mountains and navigating using a map in mountainous or wilderness areas.
  • You need to be relatively fit and confident in high level mountain terrain and happy to accompany groups of guests on any grade of walk, whilst enjoying the day yourself.

A bonus but not essential:

  • Full Driving Licence (accompanied of course by safe and sound driving skills).
  • A basic First Aid qualification – would you be prepared to take a basic First Aid course prior to joining Collett’s?
  • Any Outdoor Qualification, Mountain Leader Course etc.

Most of the walking we do in the Dolomites is very well way marked and straightforward to navigate without previous knowledge of the area. We tend to stick to routes we know are tried-and-tested winners, (occasionally our staff explore new routes on a day off, so that they might include it in our ‘Organised Walk’ programme). However, that said, you may occasionally find yourself with a group of 25 or more people, so confidence in navigation and familiarity with map reading in mountainous or wilderness areas are important.

Training

Training & Awareness – Walk Organisers

Qualifications and Experience required for a ‘Walk Organiser’

We dedicate the first two weeks of the season to ‘Staff Training & Awareness’ and ‘Local Orientation.’

All of our staff, especially our Walk and Via Ferrata Organisers, must offer accurate and suitable advice to our clients at all times and so, once in resort, everyone is required to nurture a good level of local information and to take an interest in the local geography.

Much of this ‘Training & Awareness’ period therefore includes an extensive familiarisation programme of the local area with a series of walks, talks and drives. It is essential that, within as short a period as possible, you can talk about the area with knowledge and authority.

Of equal importance are the procedures and techniques that apply to the safety, efficiency and success of both Outdoor Days and Domestic Days.

The following areas are covered:

  • ‘Organised Walks’ – procedures and safety.
  • Hosting, Hospitality and Guest Wellbeing.
  • Local Knowledge, the Walks & Neighbouring Valleys.
  • Office Hour.
  • Cleaning, Changeovers & Chalet Kitchen Assistance.
  • First Aid.
  • Food Hygiene.
  • Driving in the Mountains.
  • Airport Transfers.
  • Packed Lunches.

With areas such as First Aid, Food Hygiene and Driving etc.. we cannot provide certified training as such, but we do raise your awareness of the relevant safety issues as much as we can.

How to apply?

How to apply for a seasonal job with Collett’s

Seasonal Work, Experience of a lifetime, Stunning Mountains, Lifelong Friends…

Before applying we invite you to read this site and the jobs that interest you thoroughly. Also please have a look through our main website here. It is very important that you understand why customer service is a priority for Collett’s.

Once you feel you have read and understood what Collett’s has to offer and what is involved please fill in our Application Form – we would be grateful if you could answer the questions, uploading your details, CV/Resume and a photo, if applying as a Chef or Chalet Host we request a 7 day menu. If you would like to expand on any of the questions asked, please do.

If we feel you have the right experience and outlook etc., we would invite you for an informal interview at our office in Saffron Walden, 45 minutes north of London. So that we can take your application to the next stage.

Resort Artist

Resort Artist

Stunning vistas, relaxing painting days

Since Collett’s started in 1998 we have had an artist in resort to offer informal watercolour tuition to our guests. Not only do these mountains offer spectacular variety and exhilaration to walkers, they provide masses of wonderful subject matter to the artist. Study our main website to get an idea of the awe-inspiring terrain that characterises the area, and imagine trying to capture it on paper!

We offer our guests the opportunity to paint five days a week (not Wednesdays or Saturdays). The Resort Artist is responsible for providing informal watercolour tuition to guests on a one to one basis or in a small group, normally on location somewhere in the area.

Other duties would include domestic help in our chalets (assistance before, during and after breakfast and dinner, preparation of packed lunches, room and apartment cleans and changovers, welcoming new guests and settling them in, passing on local information in the evening at an informal gathering we call ‘Office Hour’.

Where?

Italian Dolomites

Domestic Days

Day to Day Duties

It normally works out that the artist provides four days tuition per week then has two days of domestic duties. Domestic Days involve the day to day domestic chores that are required to keep our properties running efficiently – cleaning, kitchen assistance, room changes, tending to the window boxes, food and wine supplies etc. You are likely to be affiliated to a particular chalet where you will help whenever they are on a domestic day, morning and evening.

  • Up at 7.00 or 7.30 am to help make sandwiches for packed lunches for the guests and other staff – we make about 130 packed lunches a day.
  • Serving and helping at breakfast in a chalet, clearing away and washing up.
  • Passing on ideas and information to guests at breakfast who may still be deciding what to do that day.
  • Cleaning rooms and apartments (toilets and en suite bathrooms included!)
  • Watering and dead heading the chalet’s balcony flower boxes.
  • Other odd jobs around the resort – washing resort vehicles, doing the recycling, unpacking food deliveries etc.
  • Afternoons are generally free, although once a week you would have an Arrivals Duty, where you man the resort office from 2pm onwards waiting to meet and greet and settle in new guests, dealing with the brief paperwork and any questions they may have etc..
  • From 5.30 till 7.30 each evening, there is ‘Office Hour’, when we meet our guests in a central bar or Chalet to pass on information about walks in the area. You will sign up anyone interested in painting taking place the next day, and maybe suggesting ideas for walks etc..
  • After Office Hour you would help at ‘your’ chalet during dinner, a focal point in the day for our guests. You will help to serve, wash up and between frenetic periods of activity, sit down to enjoy the meal with the guests, chatting, getting to know people etc.
  • You would expect to finish between 10 and 10.30pm, but often you might stay later enjoying the company of the guests or even adjourn to one of the village’s bars with them.
  • Whilst a domestic day will generally be perceived as the less attractive option, they can be fun, especially if each member of the team supports one another and there is good camaraderie within your team. There is no place for you with Collett’s if you are not a supportive, giving and tolerant ‘team player’. Also, as domestic chores are usually finished by lunch time, a Domestic Day gives you a free afternoon. This allows you to team up for, say, a walk, climb or bike ride etc. with other team members, who will hopefully be your friends after a few weeks in the area. Or you can use the afternoon to catch up with your own clothes washing, letter writing etc. In short, a Domestic Day is a three-times-per-week opportunity (not including your day off) to have a few hours to yourself. We expect a lot of you when you are with our guests, so we particularly appreciate the value and importance of your guest-free time.

Important: the ‘Resort Day / Painting Day’ rota (with the various jobs they entail) is only the beginning of your responsibility to the job – not the end. Jobs can crop up unexpectedly and usually they need to be carried out immediately. We aim to recruit people who are prepared to ‘go the extra mile;’ people who will drop what they are doing (work or leisure) to help out when necessary.

Airport Transfers

Collecting and dropping off guests at our specified transfer airports

An occasional alternative to the normal Domestic Day for most of our Walk Organisers is Airport Transfer duty. This involves driving to Venice and/or Treviso via mountain roads and motorway to drop off departing guests and pick up new guests. Depending on numbers, you will either drive an Estate Car or a 9 seater minibus. It is a three hour journey to Venice – a six hour round trip. The worst case scenario (in terms of time) would be an early start from the Dolomites (6am) to drop people off for a mid morning flight, and a late return after picking people up on a late afternoon flight. This is also a good scenario if you fancy spending a little time in Venice or Treviso – a bit of urban life (especially in one of these two beautiful cities) can be occasionally refreshing after the comparatively tranquil and isolated mountain environment.

  • New arrivals can either be chatty and excited and will ask you lots of questions, or tired and irritable, especially if their day has been subject to a delay or a suitcase gone missing.
  • It is an important job, as you are the first person from the company that guests will meet. You will therefore determine their first impression of Collett’s ‘in the flesh’. It is essential that you are well presented, welcoming, informative and, most important all, a good, safe driver, who puts their passengers at ease by driving with total and utter competence.
  • Airport Transfers provide a break to the routine, but they can be tiring.
  • Airport Transfer drivers are expected to have an early-ish and abstemious night prior to their transfer.
  • Depending on the number of drivers in the team you might expect to do a transfer once every 10 days.

Painting Days

Painting days

Your responsibilities as a Resort Artist

This involves spending the day with a group of guests in an outdoor location offering watercolour tuition and helping in the evening at ‘Office Hour’ (and occasionally in one of the chalets at dinner). These are the days on which you can enjoy the breathtaking scenery that surrounds us in the Dolomites in the company of our guests, who, like you, are likely to have a passion for the outdoors, and hopefully an interest in painting!

The majority of guests will be walkers interested in a days painting, but there are some who come out with the specific intention of painting as often as possible. These people vary in experience and ability, but it is fair to say that the majority of guests require help with basic painting/drawing skills.

  • After breakfast (some days you might be helping with breakfast in a chalet or with packed lunch preparation) you would meet your guests with all of the painting materials and equipment ready to go.
  • You would normally walk (occasionally taking a bus or driving in a guest car to another area) to a location in a nearby meadow, village or other vantage point such as the top of a cable car!
  • You would have discussed with the group their needs and expectations of the day. If they are complete beginners you would demonstrate a simple, achievable exercise to get them using simple washes, whilst introducing them to the idea of tonal variations and aerial perspective etc..
  • Other people may be experienced painters who want some more advanced input. Others just want some company for the day and are happy to sit and paint without any structured input, but who enjoy swapping life histories etc.!
  • During the walk you need to be able to navigate confidently whilst keeping a discreet eye on the condition of the guests and progress of the party.
  • Whatever their experience your aim is to give them an enjoyable day in the mountains enjoying a different activity, one they might never have dreamed of trying.
  • You would be carrying a packed lunch to eat outdoors, but is often a good idea to retreat for a coffee and strudel break to a nearby café or bar.
  • More often than not you will find that your guests have had a great day, surpassing their expectations with their results. If they are willing, it is a great idea to organise a little ‘exhibition’ of their work back at the chalet.
  • On your return you would make sure the equipment is cleaned and cared for, and ready to use for the next day.
  • Back in resort you need to go to ‘Office Hour’ from 6.30pm till 8pm, helping people organise their next day’s itineraries and generally playing your role as a host within the village. This is the point when people sign up to join you on a painting day.
  • After 8pm you would eat with the rest of the ‘Outdoor Day’ team in the staff kitchen/dining room, and whilst the occasional domestic job might need your input (for example meat gets delivered and needs unpacking after 9pm on a Friday), you would normally have the rest of the evening off. Occasionally you would help at dinner in one of the catered chalets.
  • On days when there are no guests interested in painting, the artist can sometimes join an organised walk or Via Ferrata, or take time to do some of their own artwork, once any domestic duties have been finished.
  • On a rainy day guests may still be interested in painting, and we normally retreat to the bar area or balcony of a chalet, with plenty of coffee and tea breaks throughout the day!

Important: the ‘Resort Day / Painting Day’ rota (with the various jobs they entail) is only the beginning of your responsibility to the job – not the end. Jobs can crop up unexpectedly and usually they need to be carried out immediately. We aim to recruit people who are prepared to ‘go the extra mile;’ people who will drop what they are doing (work or leisure) to help out when necessary.

Experience

Qualifications and Experience required – Resort Artist

To get the most out of this experience, we cannot over exaggerate the importance of having a keen interest in the alpine environment and mountain activities, especially walking or climbing. There is very little to do in the villages in which we are based unless you are an outdoor enthusiast. If you are looking for a lively nightlife, forget it! We tend to socialise in the chalets or in a local bar with our guests or other members of the staff team.

The following are absolutely essential:

  • Formal training in art & or design up to HND or degree level. Failing this, a sound personal ability in painting.
  • Our artists need not be watercolour specialists nor experienced tutors as such. We are looking for an engaging and naturally helpful personality, who enjoys people and passing on their knowledge as an artist.
  • Polite, responsible and helpful nature / Engaging personality./ Well presented.
  • Respect for and interest in people, places and local culture.
  • Positive energy, hard work and a willingness to get stuck into a range of day to day domestic and menial resort chores.
  • Team skills /compatibility – a tolerant, flexible and supportive attitude / Willingness to do jobs over and above your own timetabled schedule.
  • Focus on and interest in the well-being and safety of others.
  • A keen interest in walking or general interest in the outdoors.
  • Availability from mid-May to early October.

A bonus but not essential:

  • Teaching experience of some sort, or a genuine interest in sharing your skills with others.
  • Full Driving Licence (accompanied of course by safe and sound driving skills).
  • A basic First Aid qualification – would you be prepared to take a basic First Aid course prior to joining Collett’s?

Training

Training & Awareness – Resort Artist

We dedicate the first two weeks of the season to ‘Staff Training & Awareness’ and ‘Local Orientation.’

All of our staff, especially our Walk and Via Ferrata Organisers, must offer accurate and suitable advice to our clients at all times and so, once in resort, everyone is required to nurture a good level of local information and to take an interest in the local geography.

Much of this ‘Training & Awareness’ period therefore includes an extensive familiarisation programme of the local area with a series of walks, talks and drives. It is essential that, within as short a period as possible, you can talk about the area with knowledge and authority.

Of equal importance are the procedures and techniques that apply to the safety, efficiency and success of both Outdoor Days and Domestic Days.

The following areas are covered:

  • ‘Organised Walks’ – procedures and safety.
  • Hosting, Hospitality and Guest Wellbeing.
  • Local Knowledge, the Walks & Neighbouring Valleys.
  • Office Hour.
  • Cleaning, Changeovers & Chalet Kitchen Assistance.
  • First Aid.
  • Food Hygiene.
  • Driving in the Mountains.
  • Airport Transfers.
  • Packed Lunches.

With areas such as First Aid, Food Hygiene and Driving etc.. we cannot provide certified training as such, but we do raise your awareness of the relevant safety issues as much as we can.

How to apply?

How to apply for a seasonal job with Collett’s

Seasonal Work, Experience of a lifetime, Stunning Mountains, Lifelong Friends…

Before applying we invite you to read this site and the jobs that interest you thoroughly. Also please have a look through our main website here. It is very important that you understand why customer service is a priority for Collett’s.

Once you feel you have read and understood what Collett’s has to offer and what is involved please fill in our Application Form – we would be grateful if you could answer the questions, uploading your details, CV/Resume and a photo, if applying as a Chef or Chalet Host we request a 7 day menu. If you would like to expand on any of the questions asked, please do.

If we feel you have the right experience and outlook etc., we would invite you for an informal interview at our office in Saffron Walden, 45 minutes north of London. So that we can take your application to the next stage.

Chalet Hosts

Chalet Hosts / Chef Couples (or pairs of friends)

Guest comfort, delightful chalets, wonderful food

Our Chalet Host/Chef Couples play a key role within our chalet teams and are absolutely pivotal to the success of our holidays. The combination of warm, engaging personalities and an eye for detail is essential. The Chalet Host/Chef positions are open to couples and pairs of friends.

Our chalets sleep from 24 to 30 guests, and with staff to look after also, this would mean you are cooking for up to 35 to 40 people on many days.

The job involves the following and much more: welcoming guests and settling them in, ensuring the well-being and comfort of guests at all times, making packed lunches, breakfast and a three course evening meal six days a week, bedroom and bathroom cleaning, changeovers and other general duties pertaining to the domestic management of the chalet (food ordering, simple chalet accounts, laundry etc.).

The hosts are part of a bigger chalet team, so they are assisted with chalet chores during the morning and evening by other members of the staff team. The amount of help in the morning depends on how busy the rest of the resort is each day.

Where?

Italian Dolomites

Day to Day Duties

Day to Day Duties

Chalet Host/Chef couples would normally split their job into two roles; the Principle Chef and the Principle Host. Some couples in the past have take it in turns to play both roles, others have stuck to the same role all season. We don’t mind, as long as all aspects of the job are being covered and both members of the couple are enjoying what they are doing. It is difficult for us to give you a finite breakdown of the individual tasks involved but as far as possible we have described the different elements involved in these two roles below. If there is a bit of crossover of the tasks outlined below that would be fine with us also.

The Principle Chef will be in charge of the cooking, and have a co-role in the hosting and domestic management of the Chalet. This includes a whole range of duties, notably being responsible for a three course evening meal and breakfast in the chalet six days a week. Other responsibilities include making sandwich fillings and overseeing the production of packed lunches each morning, food ordering, helping with the washing up and helping with other domestic chores such as ‘changeovers’ and room cleaning. You would sometimes eat with the guests for part of the evening meal, or at least help serve tea and coffee and socialise with the guests after the meal, and be an active host at other times of the day. You would also help to take packed lunch orders and to settle up chalet bar bills with departing guests.

For the Principle Host the day to day duties would be a little more domestic and client care based and will demand a great deal of flexibility on your part. As well as helping to support your partner with food preparation and serving at key times of the day, you will also be part of a wider team of Collett’s staff looking after our guests in the Chalet with all aspects of their holiday.

You will be a key point of contact for guests each morning during breakfast and at dinner during the week. You would ‘Host’ breakfast, topping up the buffet, making fresh coffee and tea and eggs to order, whilst chatting to guests and seeing that they have everything they need. At dinner you would help with the serving, clearing and washing up, as well as eating with the guests for part of the meal, and helping to serve them tea and coffee afterwards, to give you more time to socialise with them.

Working daily with the Chalet Manager you would coordinate, and help with, the cleaning duties for the team each morning ( room cleans, communal areas, changeovers, etc.). You would deal with ‘guest arrivals reports’ from the UK office. You would also maintain the chalet accounts and deal with some other administrative tasks as they arise. You would also liaise with the owners of the chalet, on a regular basis and generally ensure the smooth running of the chalet, and develop and maintain a good relationship with them.

Other responsibilities include taking packed lunch orders and settling up ‘Chalet Bar bills’ with departing guests. As the Principle Host of the chalet, but very much part of the working ‘domestic’ team each day, we would also expect you to support and encourage the chalet team to do the best job possible, rearranging the timetable if someone was ill and making sure they were happy and generally motivated.

We work with relatively generous budgets and we would therefore ask both Hosts to endeavour to stay within budget during the season. This would involve sensible and realistic menu planning as well as liaising with Lisa back in our UK office on all aspects of the chalet food budget (which we confirm during the training period): making stock checks before the weekly food orders, and sending all receipts and delivery notes back to Lisa so she can help monitor budget progress throughout the season.

As the joint hosts of the Chalet we would expect you to be warm, friendly and welcoming and to take a keen interest in the well-being and enjoyment of our guests, whilst also being a source of local knowledge to them.

As you are supported by a larger team around you with the running of the chalet, an organised couple can manage to create plenty of spare time each afternoon to relax or get out and enjoy the mountains.

Timings & Assistance

Daily Timings

Your timing responsibilities as a Chalet Host

  • Up early to have breakfast ready for 7.45 am. Breakfast is a semi-continental buffet, with a cooked egg of some description. This time is used by the Principle Chef to start preparing the evening meal.
  • At 9am you would normally start clearing up breakfast before embarking on the daily cleaning commitment. We clean guest bedrooms every other day. Room changeovers are carried out on the day a room is vacated. Communal areas, storerooms, laundry rooms, saunas, stairwells etc. need regular cleaning too. We have to make sure the chalet is clean, tidy and welcoming for guests when they return from their walks in the late afternoon.
  • A well organised host can expect to have most afternoons free, and would normally be back in the kitchen between 5 and 6pm to finish preparations for the evening meal, which is served at 7.30pm.
  • You should expect to finish between 10.00 and 10.30pm, although sometimes you find yourself putting the world to rights with your guests until a lot later, either at the table or having adjourned to a nearby bar!

Chalet Team Assistance

Each day you would have help in the morning and evening from other members of the staff team. As well as taking guests on mountain walks every other day, they are also there to host with you and to help with all aspects of the domestic management of the chalet – breakfast, dinner, changeovers, cleaning and other chalet chores, but not with the cooking as such. The amount of help is dependent on how busy the rest of the resort is. An organised couple working with an organised team can create free time for the whole chalet team each afternoon. The amount of ‘free time’ is dependent on your skills and experience to get the job done properly before going out to enjoy the mountains. Naturally, we do want you to enjoy the area as much as possible and we realise the importance of your outdoor and personal free time.

Weekly Jobs, Food Ordering, Menus & Budgets

Food Ordering – all food is ordered and delivered to the resort. This saves time and allows you to spend more time enjoying the area and looking after you guests. Dry stores, fruit, veg and meat are ordered twice a week from a local wholesaler.

We ask you to work within a budget of about €7 per person per day per person, which we give you help you maintain. We are very keen for our hosts not to feel too restricted by budgetary restraints and to enjoy cooking with their preferred ingredients. We do not impose menus on you – but we do work with you at the start of each season to come up with a menu which reflects local Itlaian and Tyrolean dishes and is to the ‘dinner party’ standard we promise our guests.

Throughout the week we would expect you to take an interest in your guests, ensuring their well-being and comfort throughout their stay and being interested in them and the progress of their holiday. The hospitality we offer in the chalets is at the core of what we offer as a company. On the whole our clients really are delightful, but very occasionally an ‘awkward rotten apple’ comes along and we expect diplomacy and good manners at all times. It’s part of the job and other guests (understanding your predicament) will admire you for it.

Experience

Qualifications and Experience required – Chalet Hosts

To get the most out of this experience, we cannot over exaggerate the importance of having a keen interest in the alpine environment and mountain activities, especially walking or climbing. There is very little to do in the villages in which we are based unless you are an outdoor enthusiast. If you are looking for a lively nightlife, forget it! We tend to socialise in the chalets or in a local bar with our guests or other members of the staff team.

The following are absolutely essential:

  • A current Food Hygiene Certificate.
  • Experience of cooking for numbers to a ‘dinner party’ standard.
  • Polite, responsible and helpful nature / Engaging personality / Well presented.
  • Common sense and willingness to see a job through to its end.
  • Respect for and interest in people, places and local culture.
  • Positive energy, hard work and a willingness to get stuck into a range of day to day domestic and menial resort chores.
  • Team skills /compatibility – a tolerant, flexible and supportive attitude.
  • A focus on cleanliness and tidiness.
  • The willingness to do jobs over and above a timetabled schedule.
  • Passion for a mountainous alpine environment.
  • Availability from mid-May to early October.

Cooking Experience Required:

  • Over the years we have had hosts of varying degrees of experience and training. Many have been ‘food enthusiasts’ who have always enjoyed cooking for family and friends; others have been qualified chefs who have run their own restaurants. What they have all had in common is a passion for food, cooking and sharing this with other people (and, in most cases, a keen interest in the outdoors – see below).
  • We pride ourselves on serving excellent quality, home cooked food, well presented and balanced throughout the week, abundant enough to satisfy the hungry walker and interesting enough to impress the food enthusiast.
  • We also cater for special dietary requirements (vegetarian, vegan, gluten free etc.), so flexibility and an ability to adapt your dishes is essential. These people must also have a gastronomically pleasurable experience – not just a meal.
  • A natural willingness to do an early supper for children is important. To be honest, we do not get many children at an age where they need to eat early or separately.
  • The job requires good organisational skills and forward planning, as well as an ability to think on your feet and adapt your menus at the last minute.
  • You need to be relatively confident in your cooking abilities and happy to look after varying groups of guests, whilst enjoying the experience yourself.

A bonus but not essential:

  • A keen interest in walking, climbing or cycling or general interest in the outdoors. There is very little to do in the villages in which we are based unless you are an outdoor enthusiast. Many of our past hosts have enjoyed just the ambience and scenery of living in a mountain village, some have been very keen walkers and taken advantage of the outdoor possibilities on the door step. If you are looking for a lively night life, forget it! We tend to socialise in local bars and pubs (some livelier than others) with our guests and the rest of the staff team.

Training

Training & Awareness – Chalet Hosts

We dedicate the first twelve days of the season to ‘Staff Training & Awareness’ and ‘Local Orientation.’

We endeavour to give the Chalet Host/Couples as much time in their chalet to familiarise themselves with the kitchen and layout of the place. We live for the first 9 days in Haus Valentin, the biggest of the chalets we run in the Dolomitesm and we ask our Chalet Host/Chef couples to take it in turn to cook for the rest of the team each day, half the time at Haus Valentin, and half the time in the chalet in which they will be based.

There are elements of the training which require all of the team to be involved with, and parts which are specific to the Chalet Host/Chefs and the Walk Organisers. All of our staff, especially Walk Organisers, must offer accurate and suitable advice to our clients at all times and so, once in resort, everyone is required to nurture a good level of local information and to take an interest in the local geography.

Much of this ‘Training & Awareness’ period therefore includes an extensive familiarisation programme of the local area with a series of walks, talks and drives. It is essential that, within as short a period as possible, you can talk about the area with knowledge and authority.

Of equal importance are the procedures and techniques that apply to the safety, efficiency and success of both Outdoor Days and Domestic Days.

The following areas are covered:

  • ‘Organised Walks’ – procedures and safety.
  • Hosting, Hospitality and Guest Wellbeing.
  • Local Knowledge, the Walks & Neighbouring Valleys.
  • Office Hour.
  • Cleaning, Changeovers & Chalet Kitchen Assistance.
  • First Aid.
  • Food Hygiene.
  • Driving in the Mountains.
  • Airport Transfers.
  • Packed Lunches.

With areas such as First Aid, Food Hygiene and Driving etc.. we cannot provide certified training as such, but we do raise your awareness of the relevant safety issues as much as we can.

How to apply?

How to apply for a seasonal job with Collett’s

Seasonal Work, Experience of a lifetime, Stunning Mountains, Lifelong Friends…

Before applying we invite you to read this site and the jobs that interest you thoroughly. Also please have a look through our main website here. It is very important that you understand why customer service is a priority for Collett’s.

Once you feel you have read and understood what Collett’s has to offer and what is involved please fill in our Application Form – we would be grateful if you could answer the questions, uploading your details, CV/Resume and a photo, if applying as a Chef or Chalet Host we request a 7 day menu. If you would like to expand on any of the questions asked, please do.

If we feel you have the right experience and outlook etc., we would invite you for an informal interview at our office in Saffron Walden, 45 minutes north of London. So that we can take your application to the next stage.

Ski Host/Walk Organiser

Ski Host / Walk Organiser

This really is a ‘ski job’ with a difference, and it would be fair to say it might be one of the few of its kind on offer in the industry.

The basis of our holidays is similar to the traditional idea of a ski holiday, with our guests staying in catered, hosted alpine chalets and self catering apartments. The main difference being the type of guests we get and the way we interact with them.

From all walks of life and of varying ages our guests are more often than not ‘outdoor enthusiasts’ who love the mountains in winter and summer for the variety of activities they offer, not just the skiing. More than half of them will have been on a Collett’s holiday before, winter or summer.

As a ‘Ski Guide / Walk Organiser’ you would spend half of your time out on the hill accompanying guests skiing, snowshoeing, and even a bit of cross country skiing. The other half of your time is spent in the chalet doing a range of tasks from domestic help (room cleans, helping at breakfast and dinner) to manning the bar, airport transfer driving, and lots and lots of guest interaction.

Where?

Italian Dolomites

Domestic Days

Domestics, Cleaning & Airport Transfers

Domestic Days involve the day to day domestic chores that are required to keep our properties running efficiently; cleaning, kitchen assistance, room changes, food and wine supplies etc.

  • Up at 7.00 to help make sandwiches for packed lunches for the guests and other staff.
  • Serving and helping at breakfast in a chalet, clearing away and washing up.
  • Passing on ideas and information to guests at breakfast who may still be deciding what to do that day.
  • Cleaning rooms and apartments – toilets and en suite bathrooms included.
  • Other odd jobs around the resort – washing resort vehicles, doing the recycling, unpacking food deliveries etc.
  • Afternoons are generally free to get out skiing or perhaps ‘recce’ a new Snowshoe walk.
  • From 6.00 until 7.30 each evening, there is ‘Office Hour’, when we meet our guests in one of our chalets to pass on local information, offer advice and provide information on different activities, and also to discuss our own activities for the next day.
  • After Office Hour you would help at dinner in one of the chalets. You would not only help our Chalet Cooks to serve and wash up between courses, but you sit and eat with the guests as a host, enjoying great food, a glass of wine or two, and the banter and spontaneous enjoyment that comes from such occasions. People are normally on a high after a great day out in the mountains together and ready for a good meal.
  • You would expect to finish between 10 and 10.30pm, unless you are staying to enjoy the company of the guests, or even joining them for a drink in one of the local bars.
  • Whilst a domestic day will generally be perceived as the less attractive option, they can be great fun, especially if each member of the team supports one another and there is a good atmosphere within your team. This experience will not work for you if you are not a supportive, giving and tolerant ‘team player’.
  • Also, as domestic chores are usually finished by lunch time, it also provides you with a bit of free time. Whether that is skiing, snowshoeing, washing clothes or just catching up with a bit of sleep, it is a few hours to yourself of guest – free time which we know is vitally important to keeping your batteries charged through the five month season.

Changeover Days

Collecting and dropping off guests at our specified transfer airports

Unlike the summer in the Dolomites, in Winter we have set arrival and departure days, Sunday to Sunday or Saturday to Saturday. The dreaded ‘changeover day’ is actually quite straightforward, just a rather long and tiring day.
You would be involved in one of three areas:

  • Helping with changeover cleans in the chalets, then later in the day accompanying guests to ski hire to get their equipment sorted for the week. In the evening you would also help at dinner as per usual for a domestic day.
  • Going to the airport with a group of guests on a coach, and picking up another group to bring back to the Chalets.
  • Driving one of our minibuses (9 seater) down to the airport with a group of guests to do the same. The route is half mountain and valley road, half motorway, but straightforward once you have done it once.

Airport Transfers

Collecting and dropping off guests at our specified transfer airports

The journey is around three hours each way, so quite tiring if you are driving, but actually quite a nice change to the routine once a week. This is perhaps the most important job of the week. Meeting people for the first time, giving them a warm welcome, sorting out any problems they might have with lost luggage etc., is essential. You might be the first person from Collett’s that our guests have met and it is an opportunity to get off to a great start. During the journey back up to resort we chat to every individual and double check any ski pass or ski hire needs etc.. Informing them of what will happen when they arrive and any other information they need to know.

  • New arrivals can either be chatty and excited and will ask you lots of questions, or tired and irritable, especially if their day has been subject to a delay or a suitcase gone missing.
  • It is an important job, as you are the first person from the company that guests will meet. You will therefore determine their first impression of Collett’s ‘in the flesh’. It is essential that you are well presented, welcoming, informative and, most important all, a good, safe driver, who puts their passengers at ease by driving with total and utter competence.
  • Airport Transfers provide a break to the routine, but they can be tiring.
  • Airport Transfer drivers are expected to have an early-ish and abstemious night prior to their transfer.
  • If you are driving, it is essential that you do so safely and with all of your passengers comfort in mind.
  • Whichever of these you are involved in it normally involves an early start, from 4am onwards, so we tend to get an early night the night before!

Outdoor Days

Outdoor Days

Your responsibilities as a Ski Host / Walk Organiser

Outdoor Days involve accompanying guests on our Downhill Ski Itineraries, Snow Shoe or Winter Walks or accompanying them to a Cross Country Ski area. In the evening you would once again help at the ‘Office Hour’ and perhaps with washing up at dinner in one of the chalets. These are the days on which you can enjoy the breathtaking scenery that surrounds us in the Dolomites in the company of our guests, who, like you, are likely to have a passion for chosen activity.

  • Eat a good breakfast in the staff kitchen before meeting up with the guests, who have subscribed to ‘your’ activity.
  • Meet your guests around 8.30 to 9.00 am outside the chalet ready to depart.
  • Before we leave we always pass on safety information about what kit and equipment to carry etc.
  • If you are skiing you would walk up to or be dropped off at a nearby chairlift or cable car.
  • If you are walking or cross-country skiing you might leave from the village, take public transport or drive the group yourself in a minibus to the start of the route or the centre.
  • Before setting out on a Snow Shoe route, Winter Walk or Ski Day we give a talk about how we intend to organise the day and to make sure everyone is aware of their own responsibility, reminding people gently that you are not a qualified guide etc.
  • During the day you need to be able to navigate confidently whilst keeping a discreet eye on the condition of the guests and progress of the party.
  • We would expect you to talk to as many of the group as possible, as you are as much a ‘host’ for the day as you are the Organiser.
  • If you have walked, skied or climbed with friends before in the mountains you will know what a great way to get to know people – barriers come down and people are happy to share a bit of life history or put the world to rights!
  • Whilst we always expect you to behave in a responsible and mature manner, putting safety first, the reality of these days is often that you enjoy them as part of the party as much as the guests do.
  • During the Skiing days we always take our guests to one of our favourite Rifugios for a hearty lunch, a great and very affordable feature of skiing in the Dolomites.
  • If you are walking or snow shoeing we often take packed lunches and flasks of hot drinks, and make a lunch stop en route.
  • On your return to Resort you would go to help again at the ‘Office Hour’ from 6.00 pm till 7.30pm, helping people organise their next day’s itineraries, and being a host around the chalet again.
  • During dinner you would often have some ‘down time’ with one or two other members of the team, eating away from the guests, but you might still get involved with the washing up etc.

Important: This Outdoor Day / Domestic Day system is tried and tested and has been honed after many years of practice. It is designed to get the day to day domestic chores done efficiently and as smoothly as possible and make sure nobody is left working whilst other people have finished: to enable us to enjoy the area doing the various activities with our guests: to maximise our opportunities for some free time to enjoy as we choose to.

What we would stress to you is that the day to day Rota which determines your movements and jobs is only the beginning of your responsibility to the job – not the end.

Jobs can crop up unexpectedly and usually they need to be carried out immediately. We aim to recruit people who are prepared to ‘go the extra mile, take responsibility to see a job through to the end, and to drop what they are doing (work or leisure) to help out when necessary.

Experience

Ski Hosts / Walk Organisers

Qualifications and Experience required

To get the most out of this experience, we cannot over exaggerate the importance of having a keen interest in the alpine environment and mountain activities, especially walking or climbing. There is very little to do in the villages in which we are based unless you are an outdoor enthusiast. If you are looking for a lively nightlife, forget it! We tend to socialise in the chalets or in a local bar with our guests or other members of the staff team.

The following are absolutely essential:

  • Polite, responsible and helpful – Engaging and generous personality.
  • Passion for a mountainous alpine environment.
  • Keen interest in walking in the mountains.
  • Respect for and interest in people, places and local culture.
  • Positive energy, hard work and a willingness to get stuck into a range of day to day domestic and menial resort chores.
  • Team skills /compatibility – a tolerant, flexible and supportive attitude.
  • The willingness to do jobs over and above a timetabled schedule.
  • Focus on and interest in the well-being and safety of others.
  • Availability from mid-to-late-November through early April.
  • UK National Insurance Number.

Outdoor Experience Required:

  • Skiing – You need to be a proficient skier, confident on any grade of groomed slope and happy to accompany groups of mixed ability guests.
  • Walking – Reasonable experience of walking in wilderness or mountainous terrain, confident with map reading and general navigation skills. You need to be relatively fit and happy to accompany groups of guests on any grade of walk whilst enjoying the day yourself. Outdoor qualifications are a bonus but not essential.
  • You need to be relatively fit and confident in high level mountain terrain and happy to accompany groups of guests on any grade of walk, whilst enjoying the day yourself.

A bonus but not essential:

  • Full Driving Licence (accompanied of course by safe and sound driving skills).
  • A basic First Aid qualification – would you be prepared to take a basic First Aid course prior to joining Collett’s?
  • Any Outdoor Qualification, Mountain Leader Course etc.

Training

Training & Awareness – Walk Organisers

We dedicate the first two weeks of the season to ‘Staff Training & Awareness’ and ‘Local Orientation.’

All of our team, especially our Ski Hosts / Walk Organisers must offer accurate and suitable advice to our guests at all times and so, once in resort, everyone is required to nurture a good level of local information and to take an interest in the local geography. Much of this ‘Training & Awareness’ period therefore includes an extensive familiarisation programme of the local area with a series of walks, skis, talks and drives.

It is essential that, within as short a period as possible, you can talk about the area with knowledge and authority.

Of equal importance are the procedures and techniques that apply to the safety, efficiency and success of both Outdoor Days and Domestic Days.

The following areas are covered:

  • ‘Organised Walks & Guided Ski Days’ – procedures and safety.
  • Local Knowledge.
  • Cleaning, Changeovers & Chalet Kitchen Assistance.
  • First Aid.
  • Food Hygiene.
  • Driving in the Mountains.
  • Airport Transfers.

With areas such as First Aid, Food Hygiene and Driving etc.. we cannot provide certified training as such, but we do raise your awareness of the relevant safety issues as much as we can.

How to apply?

How to apply for a seasonal job with Collett’s

Seasonal Work, Experience of a lifetime, Stunning Mountains, Lifelong Friends…

Before applying we invite you to read this site and the jobs that interest you thoroughly. Also please have a look through our main website here. It is very important that you understand why customer service is a priority for Collett’s.

Once you feel you have read and understood what Collett’s has to offer and what is involved please fill in our Application Form – we would be grateful if you could answer the questions, uploading your details, CV/Resume and a photo, if applying as a Chef or Chalet Host we request a 7 day menu. If you would like to expand on any of the questions asked, please do.

If we feel you have the right experience and outlook etc., we would invite you for an informal interview at our office in Saffron Walden, 45 minutes north of London. So that we can take your application to the next stage.

Walk Organisers

Walk Organisers

It is hard to think of anywhere in the world that offers walkers such great access to spectacular variety and exhilaration than our main walk destinations. Study our organised walking pages of each resort on our main website to get an idea of the awe-inspiring terrain that characterises the area’s walking trails, whether at low, medium or high level. We offer our guests ‘Organised’ Walks five/six days a week (not Wednesdays). These are not to be confused with ‘Guided’ Walks. We therefore call ourselves ‘Walk Organisers’, not Leaders or Guides. We go to great lengths to clarify to our clients the difference between a Collett’s Walk Organiser and a Qualified Mountain Guide.

As a Walk Organiser you would spend half of your time out on the hill accompanying guests on our ‘Organised Walks’. The other half of your time is spent in resort. Effectively, our staff work in two teams. These two teams alternate between a resort based ‘Domestic Day’, followed by a day in the mountains – an ‘Outdoor Day’.

Where?

Italian Dolomites, Spanish Pyrenees, Picos de Europa and Austrian Alps

Domestic Days

Domestics, Cleaning & Airport Transfers

Domestic Days involve the day to day domestic chores that are required to keep our properties running efficiently – cleaning, kitchen assistance, room changes, tending to the window boxes, food and wine supplies etc. You are likely to be affiliated to a particular chalet where you will help whenever they are on a domestic day, morning and evening. A typical day would involve the following:

  • Up at 7.00 or 7.30 am to help make sandwiches for packed lunches for the guests and other staff – we make about 130 packed lunches a day.
  • Serving and helping at breakfast in a chalet, clearing away and washing up.
  • Passing on ideas and information to guests at breakfast who may still be deciding what to do that day.
  • Cleaning rooms and apartments (toilets and en suite bathrooms included!)
  • Other odd jobs around the resort – washing resort vehicles, doing the recycling, unpacking food deliveries etc.
  • Afternoons are generally free, although once a week you would have an Arrivals Duty, where you man the resort office from 2pm onwards waiting to meet and greet and settle in new guests, dealing with the brief paperwork and any questions they may have etc..
  • Watering and dead heading the chalet’s balcony flower boxes.
  • After Office Hour you would help at ‘your’ chalet during dinner, a focal point in the day for our guests. You will help to serve, wash up and between frenetic periods of activity, sit down to enjoy the meal with the guests, chatting, getting to know people etc.
  • You would expect to finish between 10 and 10.30pm, but often you might stay later enjoying the company of the guests or even adjourn to one of the village’s bars with them.
  • Whilst a domestic day will generally be perceived as the less attractive option, they can be fun, especially if each member of the team supports one another and there is good camaraderie within your team. There is no place for you with Collett’s if you are not a supportive, giving and tolerant ‘team player’. Also, as domestic chores are usually finished by lunch time, a Domestic Day gives you a free afternoon. This allows you to team up for, say, a walk, climb or bike ride etc. with other team members, who will hopefully be your friends after a few weeks in the area. Or you can use the afternoon to catch up with your own clothes washing, letter writing etc. In short, a Domestic Day is a three-times-per-week opportunity (not including your day off) to have a few hours to yourself. We expect a lot of you when you are with our guests, so we particularly appreciate the value and importance of your guest-free time.

Airport Transfers

Collecting and dropping off guests at our specified transfer airports

An occasional alternative to the normal Domestic Day for most of our Walk Organisers is Airport Transfer duty. This involves driving to Venice and/or Treviso via mountain roads and motorway to drop off departing guests and pick up new guests. Depending on numbers, you will either drive an Estate Car or a 9 seater minibus. It is a three hour journey to Venice – a six hour round trip. The worst case scenario (in terms of time) would be an early start from the Dolomites (6am) to drop people off for a mid morning flight, and a late return after picking people up on a late afternoon flight. This is also a good scenario if you fancy spending a little time in Venice or Treviso – a bit of urban life (especially in one of these two beautiful cities) can be occasionally refreshing after the comparatively tranquil and isolated mountain environment.

  • New arrivals can either be chatty and excited and will ask you lots of questions, or tired and irritable, especially if their day has been subject to a delay or a suitcase gone missing.
  • It is an important job, as you are the first person from the company that guests will meet. You will therefore determine their first impression of Collett’s ‘in the flesh’. It is essential that you are well presented, welcoming, informative and, most important all, a good, safe driver, who puts their passengers at ease by driving with total and utter competence.
  • Airport Transfers provide a break to the routine, but they can be tiring.
  • Airport Transfer drivers are expected to have an early-ish and abstemious night prior to their transfer.
  • Depending on the number of drivers in the team you might expect to do a transfer once every 10 days.

Outdoor Days

Outdoor Days

Your responsibilities as a Walk Organiser

Outdoor Days involve accompanying guests on our Organised Walks and helping in the evening at ‘Office Hour’ (and occasionally in one of the chalets at dinner). These are the days on which you can enjoy the breathtaking scenery that surrounds us in the Dolomites in the company of our guests, who, like you, are likely to have a passion for walking in the great outdoors. A typical day would involve the following:

  • Eat a good breakfast in the staff kitchen before meeting up with the guests, who have subscribed to ‘your’ walk. We congregate for walks at 9am – you will be at the meeting point at 8.50am. (Some longer routes depart at 8.00 or 8.30pm).
  • Pass on safety information about what kit and equipment to carry.
  • After sorting out any transport arrangements you would normally ride in a guest’s car to the start of the walk (one or two routes start from the village, but more often than not we drive to the starting points, normally between 20 and 50 minutes away).
  • Before setting out on the walk we give a talk about how we intend to organise the day and to make sure everyone is aware of their own responsibility, reminding people gently that you are not a qualified guide etc.
  • During the walk you need to be able to navigate confidently whilst keeping a discreet eye on the condition of the guests and progress of the party.
  • Without intruding on your walking companions, try and talk to as many people as possible, getting to know them a little along the way. If you have walked or climbed with friends before in the mountains, you will know it is a great way to get to know people – barriers come down and people are happy to share a bit of life history or put the world to rights.
  • At all times during the walk you would behave in a responsible and mature manner, putting safety first.
  • At the end of the walk (or on the way home) a stop at a bar for a beer/coffee/ice cream goes down well and is normally well deserved.
  • Back in resort you need to go to ‘Office Hour’ from 6.00 pm till 7.30pm, helping people organise their next day’s itineraries and generally playing your role as a host within the village.
  • After 8pm you would eat with the rest of the ‘Outdoor Day’ team in the staff kitchen/dining room, and whilst the occasional domestic job might need your input (for example meat gets delivered and needs unpacking after 9pm on a Friday), you would normally have the rest of the evening off.

Important: the ‘Domestic Day / Outdoor Day’ rota (with the various jobs they entail) is only the beginning of your responsibility to the job – not the end. Jobs can crop up unexpectedly and usually they need to be carried out immediately. We aim to recruit people who are prepared to ‘go the extra mile’ people who will drop what they are doing (work or leisure) to help out when necessary.

Qualifications & Experience

Walk Organisers

Qualifications and Experience required for a ‘Walk Organiser’

To get the most out of this experience, we cannot over exaggerate the importance of having a keen interest in the alpine environment and mountain activities, especially walking or climbing. There is very little to do in the villages in which we are based unless you are an outdoor enthusiast. If you are looking for a lively nightlife, forget it! We tend to socialise in the chalets or in a local bar with our guests or other members of the staff team.

The following are absolutely essential:

  • Polite, responsible and helpful – Engaging and generous personality.
  • Passion for a mountainous alpine environment.
  • Keen interest in walking in the mountains.
  • Respect for and interest in people, places and local culture.
  • Positive energy, hard work and a willingness to get stuck into a range of day to day domestic and menial resort chores.
  • Team skills /compatibility – a tolerant, flexible and supportive attitude.
  • The willingness to do jobs over and above a timetabled schedule.
  • Focus on and interest in the well-being and safety of others.
  • Availability from mid-May to early October.
  • UK National Insurance Number.

Outdoor Experience Required:

  • Reasonable experience of walking in the mountains and navigating using a map in mountainous or wilderness areas.
  • You need to be relatively fit and confident in high level mountain terrain and happy to accompany groups of guests on any grade of walk, whilst enjoying the day yourself.

A bonus but not essential:

  • Full Driving Licence (accompanied of course by safe and sound driving skills).
  • A basic First Aid qualification – would you be prepared to take a basic First Aid course prior to joining Collett’s?
  • Any Outdoor Qualification, Mountain Leader Course etc.

Most of the walking we do in the Dolomites is very well way marked and straightforward to navigate without previous knowledge of the area. We tend to stick to routes we know are tried-and-tested winners, (occasionally our staff explore new routes on a day off, so that they might include it in our ‘Organised Walk’ programme). However, that said, you may occasionally find yourself with a group of 25 or more people, so confidence in navigation and familiarity with map reading in mountainous or wilderness areas are important.

Training

Training & Awareness – Walk Organisers

Qualifications and Experience required for a ‘Walk Organiser’

We dedicate the first two weeks of the season to ‘Staff Training & Awareness’ and ‘Local Orientation.’

All of our staff, especially our Walk and Via Ferrata Organisers, must offer accurate and suitable advice to our clients at all times and so, once in resort, everyone is required to nurture a good level of local information and to take an interest in the local geography.

Much of this ‘Training & Awareness’ period therefore includes an extensive familiarisation programme of the local area with a series of walks, talks and drives. It is essential that, within as short a period as possible, you can talk about the area with knowledge and authority.

Of equal importance are the procedures and techniques that apply to the safety, efficiency and success of both Outdoor Days and Domestic Days.

The following areas are covered:

  • ‘Organised Walks’ – procedures and safety.
  • Hosting, Hospitality and Guest Wellbeing.
  • Local Knowledge, the Walks & Neighbouring Valleys.
  • Office Hour.
  • Cleaning, Changeovers & Chalet Kitchen Assistance.
  • First Aid.
  • Food Hygiene.
  • Driving in the Mountains.
  • Airport Transfers.
  • Packed Lunches.

With areas such as First Aid, Food Hygiene and Driving etc.. we cannot provide certified training as such, but we do raise your awareness of the relevant safety issues as much as we can.

How to apply?

How to apply for a seasonal job with Collett’s

Seasonal Work, Experience of a lifetime, Stunning Mountains, Lifelong Friends…

Before applying we invite you to read this site and the jobs that interest you thoroughly. Also please have a look through our main website here. It is very important that you understand why customer service is a priority for Collett’s.

Once you feel you have read and understood what Collett’s has to offer and what is involved please fill in our Application Form – we would be grateful if you could answer the questions, uploading your details, CV/Resume and a photo, if applying as a Chef or Chalet Host we request a 7 day menu. If you would like to expand on any of the questions asked, please do.

If we feel you have the right experience and outlook etc., we would invite you for an informal interview at our office in Saffron Walden, 45 minutes north of London. So that we can take your application to the next stage.

Collett’s is based in Saffron Walden, 1 hour north of London

Before we invite you for an interview we would ask you in the first instance to apply online (Please click here), answering a number of quick questions and attaching a few bits and pieces of information. We try to contact everyone who applies but some times of the year and due to the high volume of daily applications this is sometimes not possible.

After a successful online application we will contact you by phone or Skype for a telephone interview. After this, if we think you are a suitable candidate we will invite you for an interview at our Offices in Saffron Walden, an hour north of London, see the map and address below.

For more information on our staff team based in the UK, see our ‘About Us‘ page here. Nearly every member of our management team has lived and worked in one or more of our destinations, fallen in love with it and then come to join us on a full-time basis. We will provide the highest levels of personal service and attention to detail from a guests initial enquiry, through to the end of an unforgettable holiday.

Many thanks for your interest in working with us!

Before applying we invite you to read this site and the jobs that interest you thoroughly. Also please have a look through our main website www.colletts.co.uk – It is very important that you understand why customer care is a priority for Collett’s Mountain Holidays.

Once you feel you have read and understood what Collett’s has to offer and what is involved please fill in our Application Form below. We would be grateful if you could answer the questions, uploading your details, CV/Resume and a photo, if applying as a Chef or Chalet Host we request a 6 day menu. If you would like to expand on any of the questions asked, please do. There is a maximum upload limit of 5MB.

If we feel you have the right experience and outlook etc., we would invite you for an informal interview at our office in Saffron Walden, 45 minutes north of London, so that we can take your application to the next stage. We can also arrange skype interviews when this is inconvenient, if you are working abroad etc.

Please Note:

We employ our staff under UK contracts. Applications are open to any nationality providing you meet the following criteria:

  • You have a UK National Insurance Number.
  • Unless you are a UK national, you must also be living in the UK (with a National Insurance number and under social security legislation) for at least 2 months before the job with us begins in Italy, Spain or Austria.

Frequently Asked Questions

  • Does the above apply to me if I am from another EU country?
    Unfortunately, yes. “Under Article 12.1 of EC regulation 883/04, a person must have been subject to UK social security legislation before being posted abroad by their UK employer to work in another European Economic Area (EEA) country to remain subject to UK social security legislation. This means that they have lived, worked or received benefits for a period in the UK prior to the secondment overseas.”
  • If I am not a UK National, can I work for Collett’s if I used to have a UK National Insurance number, but I am no longer living in the UK?
    Unfortunately, not. You would need to be living in the UK for a period of at least two months, under UK social security legislation immediately before the job with us started.

How to Apply for Seasonal Work…

Collett’s Mountain Holidays Application Form