Walking Holidays

Europe’s majestic mountains ~ with a genuine specialist
Organised & Self-guided Walking

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Tel. 01799 513331 - - Open Today - 9am to 5.30pmCollett's Ltd. is ABTA bonded W6883 - Travel with confidence
Organised & Self-guided Walking with a Genuine Specialist

Hohe Tauern, Austria
Half Board in Hotel Hinteregger or Self Cater in one of our Apartments

Hohe Tauern, Austria Prices 2020

Hotels

Hotel Hinteregger - Standard BedroomMatrei£825 pppw
Hotel Hinteregger - Comfort BedroomMatrei£885 pppw

Prices are for half-board accommodation and per person per week based on 2 people sharing an en suite bedroom.
Half-board accommodation includes bed, breakfast (7 days) & 3 course dinner with wine included (6 days).
Calculate price of stays of more or less than 7 days on a pro rata basis.
All prices include participation in our various daily organised walks.
B&B prices available on request.
Day Off – Wednesday – Breakfast is served as normal but there is no dinner or Office Hour - nor are there any organised walks.
Deposit - £100 per person – Balance due 8 weeks prior to departure.

Self Catering Apartments

Apartments (for 2 or 3)Matrei£495 pppw
Apartments (for 4 or more)Matrei£470 pppw

August supplements apply
Prices are per person per week and include gas, electricity, bed linen, towels and a small welcome pack.
Calculate price of stays of more or less than 7 days on a pro rata basis.
All prices include participation in our various daily organised walks.
Self catering guests are welcome to dine in Hotel Hinteregger with other guests – just ask a member of staff.
Deposit - £100 per person – Balance due 8 weeks prior to departure.

Discounts

2 Week Stays5% discount
Triple Occupancy10% per occupant
Group Walking HolidaysContact us for details

Only one discount can be applied. The choice is yours!

Supplements

Single Occupancy in Hotel Hinteregger£100 per week

Notes

Notes

  • Prices are per person per week based on two people sharing a room.
  • Calculate the price of stays that are not 7 nights on a pro-rata basis.
  • Deposit – £100 per person.
  • Balance is due 8 weeks prior to departure.
  • Prices include participation in our programme of organised itineraries. Available five days a week throughout the summer and is completely optional.
  • Details of reductions and supplements below.

Accommodation Notes

Hotel Hinteregger

  • Half-board comprises accommodation, breakfast and four course dinner with wine.
  • Towels are provided and bedrooms are given a light clean every other day.
  • All bedrooms are en-suite.
  • Some bedrooms have a third bed and discounts are applied if these are used.
  • Office Hour is each evening in Hotel Hinteregger (except Wednesday).
  • Day Off – Wednesday – Breakfast is served as normal but there is no dinner or Office Hour – nor are there any organised walks.
  • B&B prices available on request.

Self Catering Apartments

  • Self catering prices include a welcome pack, gas, electricity, bed linen and towels.
  • Apartments are not cleaned during your stay.
  • Most of our self catering apartments have a double sofa-bed in the living area & discounts are applied when these are used.
  • Office Hour is each evening in Hotel Hinteregger (except Wednesday).
  • Day Off – Wednesday – there is no Office Hour – nor are there any organised walks

Payments

  • We accept cheques, debit cards and credit cards (Visa & Mastercard only). You can also pay by bank transfer.
  • There are no charges for credit cards, debit cards or cheques.
  • There is a £6 charge for all overseas Bank Transfers.
  • We are fully bonded with ABTA – guaranteeing 100% financial protection.

Making a Booking

  • If you would like to make a booking, please contact us by telephone on 01799 513331 so we can confirm your chosen accommodation is available. Accommodation enquiries can also be made online at enquiries@colletts.co.uk or preferably via our website enquiry page – please click here.
  • We will send you a booking form, whilst holding the accommodation in your name.
  • On return of the form and a deposit of £75 per person, we will immediately reconfirm your booking by email. Deposits can be paid by cheque or by debit or credit card or by bank transfer.
  • The final balance is due eight weeks prior to your departure. We will send you a Statement of Account as a reminder.
  • Two weeks before your holiday we will correspond with you for the final time sending you our Online Guest Handbook with packing suggestions, directions and arrival instructions for fly-drivers and self-drivers and lots more information to whet the appetite and to help you hit the ground running.
  • Two weeks before your holiday we will correspond with you for the final time sending you your Airport Transfer collection times if you have booked one. Please note our Airport Transfers are not private Taxis and waiting may be unavoidable.
  • We are happy to ‘hold’ rooms without commitment for a few days while you finalise travel plans or make arrangements with family or friends.

Here in our new destination, Matrei, we are very proud to find our home in the Hotel Hinteregger. Situated in the heart of the town and in view of its namesake the Hintereggkogel (2638m) this is a building steeped in both family tradition and award-winning modern architecture. Owned by the lovely Katharina, the hotel has been in her family for over 100 years and has been passed down from generation to generation, daughter to daughter.

The farmhouse from which it all started was built in the 1800s and has had many owners since, serving in part as the village cinema, theatre and, eventually, as guest rooms in 1962. This is when it’s rich history of conversions and extensions really began and since then the building has evolved into something of a spectacle. Its unique combination of old and new, both traditional and ground-breaking has seen it presented with prestigious architecture awards. The newer extension was constructed using natural materials which are perhaps most clearly noticed in the spa area’s melting pot of stone, wood, clay and glass. Through the glass panels the Mediterranean-style outdoor pool lies in the garden backed by a crisp mountain skyline.

Cozy space - Hotel Hinteregger Cozy space - Hotel Hinteregger
Dining Room - Hotel Hinteregger Dining Room - Hotel Hinteregger
Files in office hour Files in office hour
Files - Hotel Hinteregger Files - Hotel Hinteregger
Old Building - Hotel Hinteregger Old Building - Hotel Hinteregger
Building stairwell - Hotel Hinteregger Building stairwell - Hotel Hinteregger
Office Hotel Hinteregger Office Hotel Hinteregger
sauna loungers sauna loungers
Sauna Mirror Sauna Mirror
Sauna at Hotel Hinteregger Sauna at Hotel Hinteregger
Matrei office Matrei office
Swimming pool decking and stormy sky Swimming pool decking and stormy sky

 

History at the Hinteregger

Yet one can pass seamlessly from one modern corridor into another that simply breathes history. An illustrious central banister twists its way from the ground floor to the roof inside what is immediately recognisable as the original house. As well-kept and clean as its counterpart, this section of the hotel offers a more traditional homely and ultimately Tyrolean feel whilst never being more than a moment away from the clean-cut lines of the extension.

Downstairs the communal areas continue to strike the perfect balance between modern and spacious, with clean lines and lots of light whilst simultaneously being cosy and welcoming. The reception area is another example of how large expanses of glass can give way so easily to a burning fire, comfy leather sofas and commodious bookcases. A cast iron door set into the wall swings aside to reveal steps that plunge into what initially feels like a castle dungeon. Yet as the staircase winds down another gratifying mixture of the old and new awaits. A beautifully carved centre table sits in the centre of this stone walled room in the bowels of the building.

Intricate carpentry plays a role in many of the rooms too, continuing the Austrian feel. Whether in the new or the old part of the building the rooms are furnished with natural wood. In the modern extension they are flooded with light from the presence of the mountain views. The fusion of glass and wood is simple and complimentary to the landscape.

Relaxation at the Hinteregger

After a day out in the mountains it’s important to feel like you can unwind. This is why we chose the farmhouse parlour to hold our office hour. Accentuated by more detailed carpentry work this room has a more rustic feel. Here you can enjoy a beer or spritz and chat about the day before dinner. This is neighboured by another parlour which despite being renovated still displays the original panelling from generations before.

When it is time for dinner, you will be led into another space that’s seen the touch of modern design. A large and open-plan room with unique light installations is the perfect place to enjoy a sample from the hotel’s carefully chosen wine list and locally sourced menu. There is a four course meal on offer and salad bar at hand and wine is brought to the table by the hotel staff who take pride in knowing their wines, and the vineyards they come from. The food is proudly Tyrolean too and always fresh. The vegetables and herbs come from the hotel’s own garden, the cabbage and potatoes from the field, the meat mostly from its very own farm. Even the apple juice is pressed from their own fruit and the bread is freshly baked every morning on site by Katharina’s mother.

The Hinteregger’s farm

Much like the hotel, the Hinteregger’s farm has become more contemporary. The ecological nature of the farm has been modernized with care being taken to keep its essence unchanged. A photovoltaic system and a connected wood chip heating system provide the hotel with economical energy. All the while the farm’s cows continue to graze their summers away in the hotel’s pastures at Innergschlöss, they’ve even kept their names.

The focus of this hotel remains its family and its heritage. These modern additions are just a number in a long line of evolutions that each owner has brought about. We are excited to join Katharina in the venture of this ever changing and fascinating building.

The hotel’s awards

  • The 2007 Timber Award of Tyrol for the future-oriented and pioneering approach to construction.
  • The 2009 Tyrolean Restoration Prize for clear architectural language.
  • The Building Developer Prize 2010 recognized the bold innovative construction.
  • The Timber Prize for Interior Design in 2011 honoured the clear contemporary space composition in solid larch.

Check out our Hohe Tauern page for more information on walking trips in the area.

Whilst our teams are settling into their resorts the first guests of the season have been welcomed into Italy, Spain and Austria. The snow is melting back from the highest of peaks and the wildflowers are taking over, reintroducing the summer paradises that we have come to know and love.

We are excited to be welcoming two newcomers to Collett’s this year. Emma and George, who will be known to many of our returning guests from their time in the Dolomites as resort managers, are now parents to be! This little walk organiser in training is expected to arrive in August and the team can’t wait to welcome him or her to the Dolomites – what a place to grow up!

 

The new arrival

Just a few hours up the road and over the border into Austria another new arrival is just taking its first steps! I travelled north from Corvara to spend some time with the team bringing it all to fruition.

The journey started a year ago when Lynne and Rushy (long-time Colletts team members) headed out to Austria in search of a new location. With a huge amount of  experience walking in the mountains with our guests they knew exactly what they were looking for.

A new location needs to live up to the standards of our other resorts. The landscape needs to able to offer a variety of walk difficulties and local activities as well as outstanding beauty. It also needs to be accessible yet not touristy. It can be a tricky combination to find. Usually a place that ticks all of these boxes will be flooded by day trip coaches and holiday homes –something we actively try to avoid.

Searching for the perfect location

The pair of them searched for this idyllic location high and low and eventually, in the heart of the Hohe Tauern National Park, walled steeply either side by dramatic peaks and nestled in meadows of long grass, they found Matrei.

Remaining largely undiscovered by British holidaymakers, Matrei sits at an intersection of valleys, leading in each direction to over 300 peaks that exceed 3000m. This makes it a draw for mountaineers and climbers in summer and ski tourers and snowshoers in winter. The lower hills are home to traditional farmsteads and ancient forests making it a perfect destination for a walker to explore.

Just a short distance from Matrei, the highest of peaks (including the highest peak in Austria the Glossglockner, 3798m) are capped with glistening glaciers and raging waterfalls that spill over the valley walls into teal lakes and rivers. The ringing of cow bells drift through the meadows accompanied by the squeaking of marmots.

It was perfect and so preparations began, finding the best accommodation, walks and attractions.

The grand opening of Matrei

A year later Lynne and Rushy have returned with walk organisers Clare and Robyn to open Matrei to its first guests. Clare and Robyn are new to Colletts this year and are full of enthusiasm. With a whole summer ahead of them to explore such an extensive area it’s no doubt at all that their first experience with Colletts will be one to remember! With Lynne and Rushy leading the way this team of four are sure to share in some great adventures. For the past few weeks they have all been busy exploring the area, creating brand new ideas and information files with over 40 walks of all levels for guests to try and that’s just the beginning! The opportunities for new walks seem endless and the team can’t wait to get out and reccy more locations.

Our base in Matrei is the three-star Hotel Hinteregger, an impressive fusion of traditional Tyrolian style and sleek, modern architecture. Boasting an outdoor pool and health spa the hotel offers an excellent breakfast, a four-course meal each night with locally sourced ingredients and complimentary wine. It sits in the centre of town, just a short walk away from local shops and bars and hosts great views of the surrounding mountains. The Hinteregger is proudly owned by Katharina, one of a long line of family who have run the hotel for generations. She is just as excited to welcome the new guests as the Colletts team and with our first arrivals just through the door it won’t be long until we take to the cosy Stube for Matrei’s first ever office hour.

It will be a season of firsts and we can’t wait to get started. So without further ado we would like to welcome you to our newest summer home, the Hohe Tauern, Austria.

If you’ve never been walking in the Hohe Tauern National Park in East Tyrol, this post may well inspire you to do so. Join Collett’s own Beth Lloyd as she describes her recent walk through this breathtakingly beautiful and historical area.

After a fair few kilometres of driving up and away from civilization and even more still on foot through forest and fields, the last thing one would expect to see nestled in the base of the V-shaped valley was the little village we laid eyes on. Yet there it was, a cluster of stone homesteads, barns and a church with a simple wooden bridge across the river to reach them.

Walk organiser Clare and I were joined by some of our first guests here in Matrei, Aimon and Patricia, to search out this tiny settlement in the Austrian mountains, just shy of the Italian border.

Hohe Tauern National Park Hohe Tauern National Park
The Schwarzach River in Hohe Tauern National Park The Schwarzach River in Hohe Tauern National Park

 

Jagdhausalm village is one of Austria’s oldest farming settlements. At 800 years old this collection of smallholdings were first documented in 1212. Originally it was a permanent year-round settlement, but given the high altitude and the harsh winters it was soon abandoned. In 1406 the buildings were converted into farms and since then have been used solely in the summer.

Today the pastures and land are owned and managed by South Tyrol farmers, who bring around 330 young cattle to the farms in mid-June each year. Five or six shepherds look after the livestock, which are taken up to the higher farm (at 2440 m) in August. Milking is done only as needed. In 1950, 37 alpine dairy farmers processed 50,000 litres of milk and cheese from 340 cows.

The name Jagdhaus dates back to 1130, where the men of the Imperial Dynasties named the region as a state hunting ground and the first buildings were built. The valley, much like many of the Tyrolean areas we have explored so far, was very peaceful and as the clouds rolled in and out, scattering patches of warm sun, a gentle breeze encouraged us along our way.

The Schwarzach River

The footpath followed the Schwarzach River from the base of the valley and although the path and water constantly weaved together and apart they never dropped too far from one another. The water was running a glacial blue and was undoubtedly chilly with the time of year. Many of the surrounding peaks were contributing to the river with trickling lines of melt water running the length of their faces. Although there was still a few defiant patches of snow clinging to the shade of the North facing slopes.

On our journey we saw many of the staple Alpine flowers and much of the path was lined with bright yellow globe flowers. Gentians of almost every variety also dotted the banks and crisp white pasques were also in bloom. The leaves of Alpen rose bushes and lily plants were everywhere too and it won’t be long before they add to the already vibrant hillsides.

The majority of the walk so far had been on service tracks and although they would have been wide enough to drive a vehicle up none were seen. In fact, we only saw one other group of walkers the entire day –the positive side of walking in low season. The track climbed gently upwards passing through another quiet hamlet with signs of habitation but again no actual inhabitants.

Jagdhausalsm Village

Eventually the gradient became steeper around a great corner which revealed the village for the first time. At this point in the walk you are well above Jagdhausalm and so you look down on the stone walls from a distance. It is then time to branch off from the wider track, descending through meadows and picking up a narrow path that clings more dramatically to the hillside and lowers you gradually to river level.

Here we crossed the river and entered the village. Like an outdoor museum frozen in time, Jagdhausalm village looks as if all the inhabitants just upped and left on the spot. Despite its age the buildings are well kept and in no way dilapidated. Through the dusty windows of the church, pews can be seen empty and waiting and care has been taken to keep the gardens from becoming overgrown. A few plaques (in German) show pictures and give a brief history of the place but apart from that it remains mostly unchanged and although one of the buildings opens in peak season as a refuge it is in keeping with all the other structures.

From one of the information boards we were informed there was a lake up above the village which was hidden from view in a depression. We climbed a little higher for better views and took advantage of the beautiful photo spot. We then left the village and continued a little further up the valley, stopping momentarily to scan our surroundings at the sound of a nearby marmot.

Unfortunately it was well camouflaged in the tawny scrubland grasses so we moved on. Just five minutes further up the track another squirrel sat boldly on the bank showing off his thick coat and sizeable tail. He even stuck about long enough for his picture to be taken. It was encouraging to know that though all the people have gone from Jagdhausalm at this time of year the valley is still full of life.

We headed back to the car shadowed by a slow moving but intimidating dark cloud as is often the way in late afternoon. We escaped the rain with plenty of time however, arriving back to the car park and stowing our waterproofs away unused.

The Alpengasthof Oberhaus

As is customary for many a day in the mountains we decided to pop into a nearby refuge, the Alpengasthof Oberhaus, for a beverage. The owner was a stout man with a bushy white moustache and smiling eyes. He helped us muddle through ordering drinks in our best German and brought them to the table for us.

Shortly after he was pouring the schnapps and sharing a toast with us before picking up a guitar from the wall and singing an Austrian-sounding folk song with a group at another table. It was a great atmosphere and we felt very welcome. When it was time to leave he shook our hands and wished us well in a true sign of local hospitality.

We all agreed as we returned to Matrei, that it was a great day out and one I would very much recommend a visit to the Hohe Tauern. For full information and advice on how to plan your trip, contact us.

Thank you for the many photographs and letters you have sent us. Please feel free to email admin@colletts.co.uk with any photos and comments. All our guests receive a questionnaire shortly after their trip, which you can view here.

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We hope you had a wonderful time on holiday with us…

If you have the time, please feel free to make comments and suggestions in the form below, especially if a response is average or unsatisfactory. Otherwise, just check the boxes below and you should complete the form very quickly. Please leave blank any fields that are not applicable.

Tom Collett – email admin@colletts.co.uk tel. 01799 513331

Austria – Hohe Tauern Holiday Questionnaire

Walk amidst Austria’s highest peaks this summer in the Hohe Tauern – Central Europe’s largest National Park, home to Austria’s highest mountain. Click here for more on a Collett’s Walking Holiday in the Hohe Tauern.

Our newest destination in the Austrian Alps is a gem!

The Hohe Tauern National Park is Central Europe’s largest National Park. With 300 peaks exceeding 3,000m, it is the rooftop of Austria. It is home to her highest mountain, the Grossglockner at 3,798m and her 4th highest, the Grossvenediger at 3,666m. Walkers will be overwhelmed by towering peaks, glaciers, high tarns, lakes, waterfalls – and a unique abundance of flora and fauna. Little wonder it is a UNESCO World Heritage site. We are at the heart of this splendour in the picturesque village of Matrei-in-Osttirol – so come and join us this summer in a walker’s paradise, whether you are a gentle stroller or a high level adventurer.

In pictures – Walking Holidays with Collett’s in the Hohe Tauern

Walking Holidays in the Hohe Tauern - Austrian Alps Walking Holidays in the Hohe Tauern - Austrian Alps
Walking Holidays in the Hohe Tauern - Austrian Alps Walking Holidays in the Hohe Tauern - Austrian Alps
Self Guided Walking Holidays in the Hohe Tauern - Austrian Alps Self Guided Walking Holidays in the Hohe Tauern - Austrian Alps
Walking Holidays in the Hohe Tauern - Austrian Alps Walking Holidays in the Hohe Tauern - Austrian Alps
Self Guided Walking Holidays in the Hohe Tauern - Austrian Alps Self Guided Walking Holidays in the Hohe Tauern - Austrian Alps
Walking Holidays in the Hohe Tauern - Austrian Alps Walking Holidays in the Hohe Tauern - Austrian Alps
Walking Holidays in the Hohe Tauern - Austrian Alps Walking Holidays in the Hohe Tauern - Austrian Alps
Walking Holidays in the Hohe Tauern - Austrian Alps Walking Holidays in the Hohe Tauern - Austrian Alps
Organised Walks in the Austrian Alps Organised Walks in the Austrian Alps
Walking Holidays in the Hohe Tauern - Austrian Alps Walking Holidays in the Hohe Tauern - Austrian Alps
Organised Walks in the Austrian Alps Organised Walks in the Austrian Alps
Self Guided Walking Holidays in the Hohe Tauern - Austrian Alps Self Guided Walking Holidays in the Hohe Tauern - Austrian Alps
Self Guided Walks in the Austrian Alps Self Guided Walks in the Austrian Alps
Self Guided Walking Holidays in the Hohe Tauern - Austrian Alps Self Guided Walking Holidays in the Hohe Tauern - Austrian Alps
Self Guided Walking Holidays in the Hohe Tauern - Austrian AlpsSelf Guided Walking Holidays in the Hohe Tauern - Austrian Alps Self Guided Walking Holidays in the Hohe Tauern - Austrian AlpsSelf Guided Walking Holidays in the Hohe Tauern - Austrian Alps
Self Guided Walking Holidays in the Hohe Tauern - Austrian Alps Self Guided Walking Holidays in the Hohe Tauern - Austrian Alps
Self Guided Walking Holidays in the Hohe Tauern - Austrian Alps Self Guided Walking Holidays in the Hohe Tauern - Austrian Alps
Self Guided Walking Holidays in the Hohe Tauern - Austrian Alps Self Guided Walking Holidays in the Hohe Tauern - Austrian Alps
Self Guided Walking Holidays in the Hohe Tauern - Austrian Alps Self Guided Walking Holidays in the Hohe Tauern - Austrian Alps

We look forward to seeing you in the mountains. Please forward this link to all members of your party – and perhaps bookmark it for quick reference?
Any questions or concerns? Please call us on 01799 513331.

Essential Info.
Austrian Alps - Zugspitze Handbook Information

Useful to know before you go

Click here to print this page as a PDF.

Arrival

On your arrival at the Hotel Hinteregger, you will be asked to hand in the signed disclaimer sent to the person who booked the holiday prior to your departure. This should be signed by all members of your party. See the Disclaimer tab for a copy and more details.
We will also need to take a copy of your passports for the purposes of tourist registration, so please ensure you have your passport to hand or bring your own copy.

Cash Machines

There are three banks in Matrei – Raffeisenbank, Volksbank and Sparkasse, all of which have cash points accepting UK and international cards.

Day Off – Wednesdays

We have our local day-off on a Wednesday. In the Hotel Hinteregger, breakfast is served but dinner is not included as a part of your half-board stay, although the restaurant still serves food. Most guests use Wednesday as an opportunity to eat out locally. There are no organised walks and there is no Office Hour. You can subscribe to Thursday’s organised walks on Tuesday evening. If you are arriving on a Wednesday, whilst there won’t be a member of the Collett’s team on duty, the hotel reception staff will meet you and settle you in. They will pass on the walking options for the following day.

Disclaimer & Tourist Registration – On Arrival

On your arrival at the resort, you will be asked to hand in the signed disclaimer sent to you prior to your departure. This should be signed by all members of your party. (It is largely based on information set out in the section entitled ‘Duty of care & At your own risk.) It can be downloaded from www.colletts.co.uk/disclaimer

A member of staff will also need to take a copy of your passports for the purposes of tourist registration , so please ensure you have your passport handy, or please bring your own copy.

Doctor/Medical Centre

There are three private doctors in Matrei, as well as a village health centre. If you need to see a doctor during your stay please ask a member of staff.

If you need to see a doctor during your stay, please come and see us and we will be happy to help. Remember to bring your EHIC card.

Duty of Care & At Your Own Risk

As you will already know, we offer a weekly programme of organised walks which you are welcome to join at no extra cost. The programme of walks is put together on a goodwill basis by our own walk organisers, each week the walks vary and the timetable will be available to you on arrival in resort. Our walk organisers are not qualified guides and you join them at your own risk.
We put safety first but you are as responsible as we are! You join our organised days out at your own risk, responsible for your own safety and as part of an autonomous group, in which each member has a Duty of Care to each other. Not being professionally responsible for you does not mean we turn a blind eye to safety, nor does it make us exempt from owing a duty of care to people joining our organised itineraries.
We deem the safety of our staff and guests to be of unparalleled importance and we therefore take our own safety measures and endeavour to minimise the possibility of personal injury and death. We do this in line with legal requirements pertaining to duty of care.
As with any person or organisation involved with activities where there is a possibility of personal injury or death, the issue of duty of care is ever-present and, in the absence of a qualified guide in ‘non-professional’ activities anywhere in the world, such as walking (whether organised by a company, club, university or even a friend) has a legal commitment to all involved. This commitment to others should therefore be at the heart of your decision when joining a particular organised walk, whilst also forming the basis of your behaviour during that particular excursion.

European Health Insurance Card

All EEA (European Economic Area) countries issue the European Health Insurance Card (EHIC). The EHIC gives the holder rights to treatment that becomes medically necessary during a temporary visit to EEA countries. It does not replace holiday insurance. UK residents can apply for an EHIC for free at www.ehic.org.uk
We recommend that each of our guests obtains an EHIC or, if already in possession of one, checks its validity.

Fly-Drivers & Self-Drivers

You will need to purchase a Vignette ticket only if you are driving on the motorway. If you are coming in from Kitzbuhel in the North, you will pass through the Felbertauern Tunnel, for which there is a charge of approximately 10 Euros
According to the AA, all valid UK driving licences should be accepted in Austria. If you have a new licence, then take both the card and paper sections.
If you have booked a hire car, a credit (not debit!) card is essential. It is generally swiped but not debited, although it is wise to make sure it is not being debited.
Self-drivers should familiarise themselves with the driving requirements for Austria, and the compulsory equipment that must be carried in your car. See www.theaa.com
For driving directions see our website here.

Hairdryers

Hairdryers are available in all rooms at the Hotel Hinteregger.

Insurance

Don’t travel without holiday insurance! Also, make sure you purchase it before you leave. If you have existing travel insurance, make sure your cover is adequate, especially where mountain walking is concerned. If you would like to obtain cover for your trip please feel free to contact specialist Insurance Brokers, Campbell Irvine Ltd for a quote. Further details are available on our website – www.colletts.co.uk/walking-holiday-insurance

Maps

We send you one complimentary Kompass, Matrei in Ostirrol, 1:50,000 map of the area (which covers a large number of the walks in our Ideas and Information files). If other members of your party would like a copy of the Hohe Tauern map, we will send one to their home address at a cost of £9 (inc. P&P). These maps can also be bought in resort.

Meal Times

A three course dinner for guests staying at Hotel Hinteregger is served at 7.30pm every day except Wednesday. Guests dine together and wine is complimentary. On Wednesdays, dinner is not provided as part of your half-board holiday and you can use this as an opportunity to eat out locally.
For those arriving late, a cold platter can be prepared – please ensure you have confirmed your ETA with the UK Office or contact the Resort Mobile with your updated ETA on the day.

Mobile Phone

Bring it! Mobile phones are essential safety items. Reception is generally good. Call your service provider for coverage in Austria before departing in case it needs to be activated by them for use in a foreign country.

Mountain Safety

Please see the following link for details on Mountain Safety – Click here to download and print out Organised & Self Guided Walks – At Your Own Risk & Mountain Safety

Organised Walks

Every day apart from Wednesday and Saturday we offer two different walks, one more demanding than the other. The programme is put together in advance by our staff and we would ask you to accept their discretion with regard to the routes that are offered.

Office Hour

Help, advice and suggestions are always on hand at Office Hour. Over a map and a drink, you can chat with our staff and obtain information on walks and more. You can also obtain details of (and subscribe to) the organised walks on offer the following day. It is more informal and relaxed than its name suggests and often people just gather for a sociable drink. Office Hour is held every evening (except Wednesday, our day off) from 6.00pm either in the lounge of Hotel Hinteregger or (weather permitting) outside on the terrace.

Passport

Check that your passport is in date before you travel. For queries relating to passports or visas contact the Austrian embassy on 0207 344 3250.
For general information on visas, passport and health, go to www.gov.uk or www.bit.ly/HealthcareAbroad or contact the ABTA information line on 020 3117 0599 or visit www.abta.com

Red File & Resort Charges

In the Hotel Hinteregger, we keep an honesty book known as the Red File. Each of our guests has a page in the Red File on which any packed lunches, maps, Collett’s transport or other purchase are entered. On the eve of your departure you can settle up with our staff in cash (Euros), or by debit card and credit card (2% surcharge), which will be processed in Euros.

Route Laminates

These are copies of walks found in our Ideas and Information Files (I&I)are available during Office Hour for you to borrow. Please return any borrowed laminates so other guests can borrow them after you are finished.
You must not use them as definitive walking guides, but for reference only, marking up your map accordingly, determining independently whether the walk or itinerary is suitable for you and
your party. If you do borrow them, you do so entirely at your own risk. Remember that terrain and path conditions can change at any time, rendering a map outdated.

Tea & Coffee Making Facilities

There are no tea and coffee making facilities in the Hotel Hinteregger. Please use the hotel bar or the many cafes in the village.

Water

The tap water in the area is safe to drink. Remember to take plenty of water out walking with you.

Weather & Climate

Please don’t ring us to find out what the weather will be like during your holiday! We would hate to get it wrong and with mountains it is hard to get it right! Generally, the prevailing weather in Austria during the summer is good, but as in any mountainous area, the weather can be unpredictable and very localised. If you wish to find out about the local weather before you go, visit www.wetter.com and search for weather in Matrei. As for temperatures, June and September can be quite chilly at night (down to 5˚celcius) whilst it can go up to 30˚celcius during the day, although the average would be nearer 20˚celcius. An up‐to‐date forecast will be available at office hour each evening and at the local tourist offices.

Naturally, our Walk Organisers keep a firm eye on weather conditions and try to ensure it is safe to proceed with an excursion, but it is everybody’s responsibility to consider the possibility of cancelling an excursion (and voice any anxiety) if worried about the risk of adverse weather conditions

Other Info. & Local A-Z
Austrian Alps - Zugspitze Handbook Information

Local A-Z

Here is some local information in an A-Z format that will hopefully whet the appetite and help you hit the ground running.
Click here to print this page as a PDF.

Activities

See – Guides & Other Activities.

Aguntum Roman Museum

A Roman museum and excavation site on the outskirts of Lienz. The original Roman settlement was destroyed in 612 AD but the city walls and gates can still be seen.

Alm

Usually a traditional mountain dairy farmhouse on the upper pastures with a restaurant serving local specialities.

Assling Wildlife Park

If the local fauna is proving elusive, marmots, lynx, ibex and many other animals native to the Hohe Tauern can be admired at the wildlife park.

Bakers

Austrian bakeries serve a range of different breads, pastries and sandwiches. Cafe und Bäckerei Patterer is the main bakery in Matrei and is a lovely spot for a morning coffee. The Billa, M-Preis and Spar supermarkets all have a bakery section.

Banks

There are three banks in Matrei – Raffeisenbank, Volksbank and Sparkasse, all of which have cash points accepting UK and international cards.

Bauerngrostl

A hearty local dish with sautéed potatoes, diced pork/beef, onions, herbs and a fried egg.

Bearded Vulture

After becoming extinct in the region around 1900, the bearded vulture was successfully reintroduced in 1986 and there is now a thriving population in the Hohe Tauern. Keep your eyes peeled for them; with a whopping wingspan of 2.9 metres, they shouldn’t be too hard to spot!

Bergbahnen

Gondolas or uphill lifts. A number of these run in summer allowing easy access to some of the area’s high alpine walks and panoramas.

Bike Hire

Mountain and road bikes can be hired at Sport 2000 in Matrei.

Breakfast

In the hotel restaurant, a continental buffet breakfast is served between 7 and 10 am. There is tea and coffee, cooked eggs, cereals, fresh and dried fruit, meats and cheeses. The yoghurt, milk and goats cheese is produced on the hotel’s own farm, whilst the apple juice is freshly pressed using their own apples and all bread is made on site.

Buses

There are excellent public transport links for walkers in the Hohe Tauern (See – Wanderbus). There are also regular buses south to Lienz and north towards Kitzbuhel.

Bus Stop

The main stop for all buses in Matrei is Korberplatz, located a short walk from the main village square. From Hotel Hinteregger, cross through the village square towards the bridge and floodgates, then turn right just before Café und Bäckerei Patterer.

Chemist

Apotheke in Austria. The village pharmacy is located on the Tauerntalstraße, just a short walk from the hotel. It is open Monday to Friday from 8:00 to 12:30 and 14:30 to 18:30, and Saturday mornings from 8:30 to 12:30.

Coeliacs

See – Dietary Requirements.

Day Off

We have our local day-off on a Wednesday. In the Hotel Hinteregger, breakfast is served but dinner is not included as a part of your half-board stay, although the restaurant still serves food. Most guests use Wednesday as an opportunity to eat out locally. There are no organised walks and there is no Office Hour. You can subscribe to Thursday’s organised walks on Tuesday evening. If you are arriving on a Wednesday, there will be somebody around to meet you, settle you in, recommend somewhere to eat and pass on the walking options for the following day.

Defereggental

The Defereggental is the middle of 3 mountain valleys running from east to west, with the Virgental to the north and the Puster valley to the south. At the head of the valley is the Staller Sattel pass, which is a beautiful drive if you are linking the Hohe Tauern with some time in the Italian Dolomites. Several Collett’s walks of all grades depart from the Defereggental.

Dentist

There are three dentists or Zahnarzt (meaning tooth doctor) in Matrei. If you need to see a dentist during your stay please ask a member of staff for more information.

Dietary Requirements

We need to know of any dietary requirements at least 7 days before your holiday. Please contact us now if you have not informed us if you, or any of your party, are vegetarian, vegan or coeliac etc. Thank you.

Dinner

A three course dinner for guests staying at Hotel Hinteregger is served at 7.30pm every day except Wednesday. Guests dine together and wine is complimentary. On Wednesdays, dinner is not provided as part of your half-board holiday and you can use this as an opportunity to eat out locally.

Disclaimer & At Your Own Risk

During your stay, you are responsible for your own safety. You join organised walks at your own risk as part of an autonomous group, in which each member has a duty of care to each other. Similarly, we cannot be held responsible for the opinions and information we offer for self-guiding. In an age of litigation, we repeat the ‘at your own’ risk message at the start of each organised walk and it can become repetitive, but the message is too important.

Doctor

There are three private doctors in Matrei, as well as a village health centre. If you need to see a doctor during your stay please ask a member of staff.

Drei Zinnen / Tre Cime

The iconic symbol of the Italian Dolomites (meaning the Three Towers), the Drei Zinnen can be accessed in under 2 hours from Matrei and are especially worth a visit if travelling to the Hohe Tauern from our Dolomites resorts or vice versa. The toll road to these famous peaks costs €22 per car.

Emergency

Call 112 for all emergencies.
Ambulance: 144 Fire: 122 Police: 133

Europa Panoramaweg

Accessed via the Matreier Goldried gondola from Matrei, the Europa Panoramaweg is an easy walk offering outstanding views of the surrounding area and Austria’s highest mountain, the Grossglockner.

Fauna

A haven for high altitude wildlife, the Big Five in the Hohe Tauern region are the Golden Eagle, Bearded Vulture, Griffon Vulture, Ibex and Chamois.

Felbertauern Tunnel

You will almost certainly have to use this if arriving in Matrei from the north. At over 5 miles long, the Felbertauern Tunnel is a marvellous feat of engineering. The tunnel is 10 miles north of Matrei on the road towards Mittersill and Kitzbühel. There is a toll for using this tunnel – currently €11 one way, or €16.50 for a day pass which allows multiple journeys within the same day.

Flowers

Over a third of the floral species in Austria grow in the Hohe Tauern National Park, including the iconic edelweiss, cottongrass, numerous varieties of orchid and the Austrian stone pine.

Galitzenklamm

A water adventure park located in a gorge offering a high ropes course and four Klettersteig (Via Ferrata) routes of varying grades.

Grossglockner – 3798m

Meaning the Big Bell, at 3798m the Grossglockner is the highest mountain in Austria. The summit and the famous Studlgrat ridge can be viewed in all their splendour from the Lucknerhaus in the Kodnitztal valley just 35 minutes drive from Matrei.

Grossglocknerstrasse

The Grossglockner High Alpine Road is a 48km pass running underneath the Grossglockner and its glacier, the Pasterze. The newly built Kaiser Franz Josefs Höhe viewing platform and visitor centre overlooks the mountain. A day ticket for the road costs €34.50 per car.

Grossvenediger – 3666m

Austria’s fourth highest mountain sits at the end of the Virgental which ascends from Matrei amidst sensational alpine scenery.

Grüß Gott

This is the commonly used greeting across much of the German speaking areas of the Alps.

Guides & Other Activities

The Hohe Tauern is a haven for high altitude mountaineering as well as a number of other outdoor pursuits. If you would like to book a mountain guide or bike guide, or any other activity such as canyoning, horse riding, white water rafting etc, please ask a member of staff for more information. It is important that you understand that: these excursions and activities are neither run nor controlled by Collett’s (even if advertised by us); that we only act as your agent; and that your contract for these services is with the third party supplier in question and not Collett’s Limited. Consequently, we are not responsible/liable for the provision of any such third party excursions or activities or for anything that happens during the course of its provision by the supplier.

Hairdryers

Hairdryers are available in all rooms at the Hotel Hinteregger.

Half Board

Half‐board accommodation includes, bed, breakfast and evening meal (except Wednesday evening). Packed lunches can be ordered daily and paid for at the end of your stay.

Horseriding

Horse riding is available in Matrei, St Jakob in Defereggen and Pragraten, with a range of different trekking and lesson options for different abilities.

Hospital

The nearest hospital is in Lienz about 25 minutes away.

Hütten

Mountain huts or refuges. These vary greatly in terms of facilities, with some offering accommodation in the form of bunk or private rooms, and most serving traditional Austrian cuisine.

Ideas & Information Files

Our Ideas & Information Files contain suggestions for many outstanding walks of all grades and other days out. Copies are available at Office Hour. You can browse the files for itineraries and ideas. You can also borrow a copy of any of the featured walks in the form of a Route Laminate for use the following day.

Ingsaante Niggelen

A traditional East Tyrolean dessert made with poppy seeds and flavoured with cinnamon.

Innergschloss

An idyllic ancient hamlet at the head of the Tauerntal, considered by many to be the most beautiful valley in the Eastern Alps. Also the start of a number of excellent walks below the glacial giant of the Grossvenediger, Austria’s fourth highest mountain.

Internet

Free Wi-Fi access is available in the reception and communal areas of Hotel Hinteregger for guests with their own laptops or other devices. Please ask at reception for the password. Guests in the Sun Apartments also have Wifi access, and many of the bars in Matrei have internet available.

Jaghausalm

Reputed to be the oldest Alm in Austria, the ancient farming village of Jaghausalm dates back to the thirteenth century.

Kaffee/Coffee

Vienna and Salzburg have a rich coffee culture and as such when browsing a menu you will be faced with numerous coffee options! A Kleiner Brauner is similar to an Italian espresso, a melange resembles a cappuccino, a milchkaffe is the Austrian equivalent of a latte and a verlängerter is an americano often served with milk. And if that wasn’t complicated enough, some cafes will also offer espresso, cappuccino and latte macchiato alongside their Austrian equivalents!

Kaiserschmarren

A thick shredded pancake, often with raisins and served with a fruit compote. It is named after the Austrian emperor (Kaiser) Franz Joseph I, who was very fond of this fluffy shredded pancake. In Austria and Bavaria, schmarren means mess or foolishness, creating the full name of Emperor’s Mess.

Kals

The village of Kals is located at the head of the Kalser valley, about 4km to the east of Matrei. Kals is well-visited, as it is at the foot of the highest mountain in Austria, the Großglockner, at 3798m.

Kees

The local word for Gletscher, meaning glacier. There are 342 glaciers in the boundaries of the Hohe Tauern National Park.

Kirchtag

The annual Church Day at the Matreier Tauernhaus is held in late August and is a wonderful example of local culture, with a Tyrolean choir, local music and East Tyrolean culinary specialities.

Kitzbühel

A picturesque medieval Austrian town to the north of Matrei, well known for its winter skiing resort. It can be reached in 1 hour and 20 minutes by bus from Matrei.

Klettersteig

The German word for Via Ferrata, Klettersteig are cabled mountain routes protected with cables, ladders and stemples. There are a number of Klettersteig in the area and equipment (harness, helmet and tails) can be hired from Sport 2000 in Matrei.

Konditorei

Cafés serving coffee, tea and cakes.

Krimml Waterfalls

The 380m high three stage waterfall is the highest waterfall in Europe. A walkway runs the length of the falls and is an excellent day out.

Lienz

The main town of the East Tyrol, Lienz is a pretty and vibrant town just 25 minutes drive from Matrei.

Lienzer Dolomites

The common name for the Gailtal Alps, the Lienzer Dolomites are a range of limestone peaks closely resembling their more famous Italian neighbours.

Matreier Goldried Gondola

The local gondola from the village leads up to the stunning Europa Panoramaweg. The lift runs from late June to late September and costs around €23 for an adult return. The gondola is also covered by the Osttirol Card.

Minigolf

Minigolf can be played just down from the village square in Matrei.

Mountain Safety

Remember you join our walks at your own risk. You can read about our walks procedures and refresh your mountain safety know-how at colletts.co.uk/handbook

National Parkhaus Matrei

The Hohe Tauern visitor centre in Matrei offering interactive and informative exhibitions about the history, geography and culture of the local area. Free entry.

Office Hour & Planning Your Days

Help, advice and suggestions are always on hand at Office Hour. Over a map and a drink, you can chat with our staff and obtain information on walks, wildflowers and more. You can also obtain details of (and subscribe to) the organised walks on offer the following day. It is more informal and relaxed than its name suggests and often people just gather for a sociable drink. Office Hour is held every evening (except Wednesday, our day off) from 6pm in the bar of the Hotel Hinteregger or, weather permitting, on the terrace.

Organised Walks

At Office Hour you will find out about the organised walks taking place the following day. You will find out when and where you need to meet up with our organiser and other participants. Remember you join an organised walk at your own risk, so please make it your business to study the walk before you choose to join it. Our team can help you do this at Office Hour, using maps and their own extensive local knowledge. Also, please come to the walk meeting place with everything you need for the walk. There are no organised walks on our day-off, Wednesday. Organised walks are only cancelled when they are considered potentially dangerous due to bad weather.

Osttirodler

A 2.7km summer toboggan run from the Hochstein gondola in Lienz. A popular day out for children.

Osttirol Card

An all-inclusive East Tyrol card covering the mountain gondolas, wildlife parks, outdoor swimming pools and various cultural days out. Prices for a 7 day pass: Adults €49.50 – Children (aged 6-14) €25.00.

Packed Lunches

Packed lunches are available to you wherever you are staying, except on Wednesdays. Simply order one at Office Hour for collection from the Hotel Hinteregger the following day. A standard packed lunch includes a sandwich with a choice of fillings, a piece of fruit, a snack bar and a drink. They cost €6 and we will add the cost of any packed lunches to your Red File account, which you can settle up on the eve of your departure. See – Red File.

Packing Suggestions

See – Inside back cover of this booklet.

Paragliding

Tandem flights can be arranged via Airtime Austria in Lienz. Flights cost approximately €100.

Petrol & Diesel

There are two petrol stations on the main road just outside Matrei.

Post Office

The main post office is located in the Rauterplatz, the main village square. There is also a secondary branch in the Spar supermarket.

Pregler

Schnapps, traditionally made with apples or pears.

Radler

The Austrian word for a shandy. A half and half mix of beer and lemon soda (cloudy lemonade) which is an ideal refreshment after a long walk!

Rainy Days

Hopefully there won’t be any! If you are unlucky, please bear in mind that the weather in the mountains can be very localised and it is not unusual to leave the village on a rainy day to find brighter conditions higher up or in a different valley. Suggestions for rainy days are available at Office Hour or please ask a member of the team for proposals for more information. Our organised walks would only be cancelled if it is deemed that the weather makes conditions dangerous.

Red File

In the Hotel Hinteregger, each of our guests has a page in the Red File. We will enter any packed lunches you order. You can settle up with us in cash or with a card. Card payments are processed in Euros. There is no charge for debit card payments, whilst a 2% surcharge is applied to credit card payments. Local self catering guests also have a page in the Red File for packed lunches etc. on account during their stay. We ask you to settle your Red File account on the eve of your departure. Drinks purchased from the hotel bar must be paid for separately.

Restaurants

There are a number of restaurants in Matrei for self-catering guests or on our day off. Our favourites are the Alte Muhle by the Alpenparks Hotel, serving an excellent varied menu with local and international dishes, and Saluti Pizzeria for pizza and pasta. Other options are Gasthof Sonne for traditional local cuisine and the Rauterstube for a more upmarket option. If you would like us to book a table on your behalf, just ask!

Route Laminates

These are laminated copies of the walks featured in our Ideas & Information Files. They are available for you to borrow at Office Hour. Please return them soon after your walk. You must not use the Route Laminates as definitive walking guides. They are for reference only, as the maps they contain are not necessarily to scale. You should mark up your own map accordingly to determine independently whether the itinerary is suitable for you and your party. You borrow Route Laminates at your own risk. Remember that terrain and route conditions can change at any time, rendering any map or itinerary description outdated.

Schlipfkrapfen

Local potato-filled ravioli.

Schloss Bruck

Perched above Lienz, the medieval fortress now houses art exhibitions by local historical and contemporary artists.

Seasonality

In early/mid June or mid/late September the area will be fairly quiet and many services will be closed. These are still lovely periods to be in the area and should not compromise a good walking holiday. We run a full programme of organised walks from the beginning to the end of our season, but during these periods your own car becomes almost essential. The Wanderbus service which we use to access many of the side valleys operates between 20 June and 12 September, whilst the Goldreid cablecar runs from 25 June through to the 11 September (Summer 2016).

Smoking

Smoking indoors is legal in Austria (there are plans to ban it by 2018) and many establishments will have non-smoking areas. All of our accommodation and rooms are non-smoking but Hotel Hinteregger has a designated communal smoking area.

Spa

Guests staying in the Hotel Hinteregger are welcome to use the wellness facilities and outdoor pool, located in the new wing. A range of massage and reflexology treatments are also available at the hotel.

Staller Sattel

The Staller Pass with its picturesque lake Obersee lies above the Deferregental and marks the border between Austria and Italy.

Sun Protection

At higher altitudes the sun is much more intense and can easily cause sunburn, even when it appears to be a cloudy day. We recommend using a high factor sun protection (SPF30+ as a minimum and SPF50+ for those at risk). The sun is also intensified when it reflects off any residual snow and light coloured rock.

Supermarkets

There are 3 supermarkets in Matrei: M-Preis, Billa and De Spar. They are located at the south end of the village and offer a wide range of products.

Swimming

There are numerous swimming options in the local area. There is a 25m outdoor pool in Matrei (open from June to late August), a 50m outdoor pool in Virgen and an indoor poor in Lienz. Guests staying at Hotel Hinteregger can make use of the hotel’s natural outdoor pool.

Taxis

We occasionally use local taxi companies or walking taxis for our organised walks; this will be specified the night before at Office Hour. If you would like us to book a private taxi on your behalf, please speak to a member of our team.
Taxi Ossi (Matrei) – 0043 664 4311685

Towels for Self Caterers

Towels are supplied as standard in the Sun apartments.

Umbalfalle

A stunning series of crashing waterfalls fed by the Umbalkees glacier above.

Virgental

Running west from Matrei, the Virgental is a stunningly beautiful valley, passing through the picturesque village of Virgen and Pragraten, culminating in the hamlet of Hinterbichl. Various walks depart from this valley and they enjoy spectacular views of the Umbalkees glacier and the Großvenediger.

Walker’s Checklist

When walking in the mountains, we recommend you take the following in your rucksack: Waterproof jacket, extra layers for cold weather, water (at least 2 litres), sunglasses, sun hat and sun cream, food, map and compass, money (for chairlifts/drinks/snacks etc), and your mobile phone!

Wanderbus

The Walking Bus runs daily from mid June to late September and connects the Virgen, Defereggen and Kals valleys. Many of our walks will use public transport.

Water

The tap water in the area is safe to drink. Remember to pack a water container and to take plenty of water out with you.

Weather Tips & Climate

Please don’t ring us to find out what the weather will be like during your holiday! We would hate to get it wrong and with mountains it is hard to get it right! Generally, the prevailing weather in the Hohe Tauern National Park during the summer is good, but as in any mountainous area, the weather can be unpredictable and very localised.
An up‐to‐date forecast will be available in the Hotel Hinteregger each evening and at the local tourist offices. Naturally, our hosts keep a firm eye on weather conditions and try to ensure it is safe to proceed with an excursion, but it is everybody’s responsibility to consider the possibility of cancelling an excursion (and voice any anxiety) if worried about the risk of adverse weather conditions.
Wellness

The Hotel Hinteregger has an excellent wellness area for guests staying in the hotel, including an outdoor natural pool, sauna and steam room. A range of massages can also be booked on request.
White Water Rafting

The Isel River is a popular spot for rafting and there are numerous rafting centres within a short drive from Matrei.
Zell am See

Guests driving to the Hohe Tauern from Salzburg will pass this famous ski resort on the banks of Lake Zell. Very popular with summer holidaymakers and recognised as a climatic spa in 1961, the lake is renowned for its spectacularly clear waters.

 

Travel & Directions
Austrian Alps - Zugspitze Handbook Information

Travel & Transfers

Click here to print this page as a PDF.
Click here to print directions to Matrei as a PDF.

Before leaving home

Passport – Is it in date? Contact the passport office here if you need to renew your passport
Walking Holiday Insurance – Do you have any? Contact us on 01799 513331 or click here for details
Flight Check-in – Remember to print off your boarding pass
Baggage – Have you checked the size & weight of your baggage?
Book Airport Hotel – Click here
Book Airport Parking – Click here

Transfers & Arrival Day

If you have booked an Airport Transfer from Salzburg airport, you will be met by a member of our staff at the airport at a pre‐arranged time. Details of transfer times are posted in the mail by Dee Collett in the form of a letter to the person who booked the holiday roughly 2 weeks before your holiday.
We meet by the café inside the Arrivals Hall of the airport. Look out for someone carrying a Collett’s brochure. The transfer time to Matrei is about 2 ¼ hours.

Important Notes concerning Collett’s Transfers – We try to keep ‘waiting at the airport’ to a minimum, but you have booked a transfer on the understanding that it is a possibility on both your day of arrival and departure. We are not offering a personal taxi service. Our transfer times are set to help us group people together from a number of different flights, both morning and afternoon. Waiting may also be caused by delayed flights – within reason. Please cancel your airport transfer and make your own plans if you are not happy with these arrangements, which by and large work very well.

On arrival in Matrei and the Hotel Hinteregger, you will be met by another member of our staff who will settle you in to your accommodation, whether it be in the hotel or a nearby apartment.

Fly Drivers, Self Drivers & Train Travellers

If you are hiring a car, self driving or arriving by public transport, rather than joining us on a transfer please refer to our Directions and Village Map here.

All guests (whether staying in the Hotel or an apartment) should make their way to the Hotel Hinteregger. You can check-in from 2pm onwards and if you have provided us with an ETA, a member of Collett’s staff will be available to meet you. Please contact us if you have not yet provided an ETA, or are delayed. Click here to submit your E.T.A.

Vignette – will need to be purchased and displayed on your windscreen if you are driving on the Austrian Motorways. They can be purchased from most petrol stations on the motorways.

Parking – is available in the hotel car park, found by continuing straight on past the hotel for about 150m then turn right up a slight hill. At the T-Junction at the top, turn right again and you will find the hotel car park on the right after another 150m.

Google Map Directions

Go to www.bit.ly/Hotel-Hinteregger-Directions for Google Map Directions from any location.

Resort Contacts

Useful Numbers & Contact Info.

Please ensure you enter the following telephone numbers in to your phone so you have them with you on your day of travel.

Collett's Mountain Holidays
c/o Hotel Hinteregger
Hintermarkt 4,
9971,
Matrei in Osttirol,
Austria
Google Map Link
0043 4875 6587
Resort Mobile - 0044 7413 149564
Collett's Mountain Holidays UK - 0044 (0) 1799 513331 Monday - Friday 9am-6pm / Saturday 9am-3pm
(Outside of these hours please call your chalet or the resort manager - thank you)

Disclaimer
Austrian Alps - Zugspitze Handbook Information

Important

On arrival, you will be asked to hand in the disclaimer sent by post to the person who booked the holiday. In this age of litigation, it is important that you understand your relationship with Collett’s Ltd. when joining our organised walks or using our information to self-guide.
1. The disclaimer below sets out this relationship, emphasising that we are not qualified guides and that you join our organised walks at your own risk as a member of a group in which each member has a duty of care to the other. See more detailed notes in our brochure on Page 81.
2. Ideally it will be signed by each member of your party and handed to us on your arrival. If you require more copies, click here to print it as a PDF.

Copy of our Disclaimer – for your reference

Party Name:
Mobile Phone No:

Everything you do during your stay in Austria is done ‘at your own risk’.
To make your arrival in Austria as plain sailing as possible, please could you and each member of your party read and sign this disclaimer, handing it to us on your arrival. If it is not possible to obtain all signatures prior to your holiday, signatures will need to be obtained on your party’s arrival in Austria. In these days of litigation, it is important you and your party understand your relationship with Collett’s and without your party’s signatures on this disclaimer, you will not be able to join our Organised Walks and we would be reluctant to pass on information and opinions to you during your stay.

Information & Opinions
We are happy to offer information and opinions on the area (including walks, protected paths, Klettersteig, sport climbs, bike rides, places of interest etc). We always endeavour to give accurate and appropriate information and opinions, but we do not take any responsibility for them and they are acted upon by you at your own risk. By signing this disclaimer, you agree you do not hold Collett’s responsible for any information or opinions it offers you during your stay and that you do everything during your stay with Collett’s at your own risk

Organised Walks
Our Walk Organisers attend these on a goodwill basis so that you might partake in an itinerary you might not otherwise come across during your stay in a sociable atmosphere with like-minded people.
By signing this disclaimer you confirm the following:

  • You understand the Walk Organisers are not qualified mountain guides.
  • You join them at your own risk and of your own free will.
  • You are part of an autonomous group, responsible for your own safety and happy to accept the discretion and actions of any or all participants on that Organised Walk or activity in the event of injury to you, the need to have you rescued or otherwise.
  • You will only sign up to an Organised Walk having independently studied the route sufficiently and deemed it to be within your capability.

Transport
When joining an Organised Walk, you might be asked to drive/accept a lift from someone, who is not in your booking party, to and from an excursion. The system works well but by signing this disclaimer you accept that Collett’s will not accept any liability in the event of a road accident and that you enter into any such arrangements at your own risk.

Activities supplied by Third Parties
We are happy to inform you of (and book) activities supplied by third parties, but it is important that you understand that: these excursions and activities are neither run nor controlled by Collett’s (even if advertised by us); that we only act as your agent; and that your contract for these services is with the third party supplier in question and not Collett’s Limited. Consequently, we are not responsible/liable for the provision of any such third party excursions or activities or for anything that happens during the course of its provision by the supplier. This applies to all activities advertised by Collett’s in our brochure, on our website and in resort.

Finally, during your stay, you might inadvertently (or not!) be included in photography that subsequently appears in Collett’s promotional materials. By signing this disclaimer, you agree that this is ok with you.

Signature 1 :
Print Name :
Date :

Signature 2 :
Print Name :
Date :

Signature 3 :
Print Name :
Date :

Signature 4 :
Print Name :
Date :

Thank you. Have a good and safe stay in Austria.
Collett’s Limited trading as Collett’s Mountain Holidays – 3a Market Hill, Saffron Walden, Essex, CB10 1HQ

 

Packing Suggestions
Austrian Alps - Zugspitze Handbook Information

Checklist & Packing Suggestions

Click here to print this page as a PDF.

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Procedures & Safety
Andalucia Handbook Information

At Your Own Risk, Duty of Care, Procedures & Mountain Safety

Click here to print this page as a PDF.

At Your Own Risk & Duty of Care

As you will know, we offer a weekly programme of organised walks which you can join at no extra cost. Our walk organisers are not qualified guides and you join them at your own risk. Similarly, if you choose to walk independently, we cannot take responsibility for information gleaned from our Ideas & Information Files, Route Laminates and the first-hand knowledge/opinions of our own people. To this extent, it is essential that you ultimately decide independently whether any itinerary you choose to do – be it self-guided or ‘organised’ – is suitable for you and your party.

In short, everything you do during your stay in the mountains is done at your own risk. In the event of personal injury or death, we are not liable for efforts made by us to enhance your stay, amongst which are our organised walks and various printed and verbal suggestions. It is a fact that activities undertaken in the mountains are associated with personal injury and death. By coming to such an area with Collett’s Mountain Holidays – or indeed independently – you are exposing yourself and your party to the (thankfully small) possibility of personal injury or death. In such an event, Collett’s Mountain Holidays will not be held responsible for your interest in mountainous areas and your involvement in mountain pursuits, which can occasionally have tragic consequences.

We put safety first but you are as responsible as we are!
You join our organised walks as part of an autonomous group, in which each member has a duty of care to each other. Not being professionally responsible for you does not mean we turn a blind eye to safety, nor does it make us exempt from owing a duty of care to you. Your safety is essential to us and we therefore take our own safety measures, endeavouring to minimise the possibility of personal injury and death. We do this in line with legal requirements pertaining to duty of care. We assess, communicate and manage risk as part of a formal company Health & Safety Policy, which is regularly reviewed and includes the training our own walkers. We try to make people aware of the importance of mountain safety and their responsibilities as part of a group. As with any person or organisation involved with activities where there is a possibility of personal injury or death, the issue of duty of care is ever-present and, in the absence of a qualified guide in ‘non-professional’ activities anywhere in the world, such as walking (whether organised by a company, club, university or even a friend) every member of the group has a legal commitment to all involved. This commitment to your fellow walkers should form the basis of your behaviour and actions during an organised walk, especially in the event of accident or injury. Our focus on safety should not influence whether you decide to join an organised walk or not, for at the heart of our procedures are basic mountain safety measures, which should be undertaken by any walker when preparing for a day out in the mountains, especially when walking/climbing in a group, where your actions (or inaction) could compromise your safety as well as that of other people in the group.

Some notes about our Organised Walks

Our programme of organised walks is put together on a goodwill basis by our own walk organisers and we ask you to accept their discretion where the selection of walks is concerned. You won’t be disappointed. Each week the programme changes and is duly published to our guests. Everyday except on our local day-off, Wednesday, we offer two different walks, one more demanding than the other. Prior to joining up to an organised walk, please remember somebody else’s opinion of a walk is their opinion, not your knowledge. Try to acquaint yourself independently with the proposed route using the relevant map to help you decide if it is suitable for your level of fitness and experience. Also, ask about precipitous features if prone to vertigo. Some walks feature ledge paths with significant drops and switchback tracks on steep slopes. Wednesday is our staff day off and there are no organised walks on this day. Our organised walks take place in a sociable and informal atmosphere and, whilst you are encouraged not to join one unless you are certain it is within your physical capabilities, we walk at the pace of the slowest person and pause regularly. You do not pay to join our organised walks and in the event of a walk organiser being ill, we cannot guarantee the excursion will take place. Children can join our organised walks but only if accompanied by a guardian, who takes full responsibility for their safety and behaviour.

Guest Car Sharing & Taxis – With various people choosing to join various walks in various locations, you might be asked to give (or take) a lift with someone. Please do not do either unless you are happy that, in the event of an accident, Collett’s will not accept any liability. If ever taxis are used, the cost is shared across the party.

Procedures on meeting up for a walk – All organised walks will depart from outside of our chalets (unless otherwise stated) at a time established at Office Hour the night before. Prior to leaving, the walk organiser will run through an equipment checklist and at the start of the actual walk, he/she will state the following:

  • They are not qualified guides and everyone joins the Organised Walk at their own risk;
  • The party is walking as a group of non-qualified individuals and the walk organiser, as someone who knows the route, is the nominal leader only;
  • Everyone should follow the course and progress of the route on their map checking the correct route is being adhered to;
  • They will generally walk at the pace of the slowest person in the party and it is the responsibility of each member of the party to keep the rest of the group in sight;
  • If anyone wants to rest at any time, they should not hesitate to ask;
  • If anyone wants to leave the party at any time could they please let someone in the group know, otherwise we might have to assume you are lost and alert mountain rescue;
  • Everyone owes a ‘duty of care’ to each other. In the event of an accident, the organiser will act in a way they deem safest to offer assistance, but would of course appreciate the assistance of the rest of the party;
  • If it is the first time the organiser has done a route, the party understand this and it is an ‘adventure’ for all involved.

Mountain Safety & Emergency Procedures

Here are some notes that might help you refresh or improve your awareness of safety in the mountains. When in the mountains and when planning itineraries, apply your mind to safety at all times. Poor preparation is often the cause of many accidents and dramas. As a general guide to safety we have used information published by the Italian Alpine Rescue Corps and the British Mountaineering Council to produce the following notes:

Prevention Of Accidents – Basic Rules For Increased Safety In The Mountains

  • Never underestimate the dangers and the risks attached to a day out in the mountains – hostile environments, rapid changes in weather conditions, etc.
  • Select itineraries within your level of fitness and technical/physical ability and within those of your party members.
  • Do not go alone – if possible, go with others or, for more safety, go in the company of an alpine guide or a qualified organisation. (Collett’s is not a qualified organisation but we will endeavour to arrange local guides if requested to do so). Prior to departing, research and familiarise yourself adequately with the characteristics and difficulties of the itinerary. Study carefully the relevant topographical map.
  • Let someone know where you are going and leave details of your itinerary. (Do not change your itinerary without informing somebody).
  • Have a contingency plan in the event of the unexpected. An innacurate or out of date map, route deterioration or a landslide, could all cause a change in your itinerary.
  • Mountain Weather conditions should always be taken into account. A forecast is available from local tourist offices every day and whilst variations in mountain forecasts are not uncommon, they are worth consulting.
  • Have the right clothing. You should have a robust pair of walking boots/shoes, which support the ankle. Take a waterproof/wind-proof jacket and some spare clothes in your rucksack.
  • Be responsible. Always carry the relevant map at all times. Carry safety equipment such as a compass, torch, whistle, spare food and an understanding of how to use them in case of emergency. If you have a health condition, please ensure that you carry any necessary medication at all times, and inform another member of your party so that somebody is aware of your circumstances.
  • Have adequate insurance cover. Don’t leave home without it, you can’t take out insurance after you departure!

Some Points Specific To Mountainous Areas

  • Avalanches – residual snow and early snow falls, coupled with high summer temperatures can lead to the risk of avalanche. Avoid walking on steep sided, snow covered slopes.
  • Lightning – thunderstorms are a feature of mountain weather. If lightning is close, avoid any cables, summits, ridges, trees and caves. There are various opinions as to the best course of action in this event, but it is probably safest to sit the storm out on a rucksack in open ground.
  • Residual Snow – in early-mid summer be aware of residual snow on some trails. Late lying snow can be treacherous underfoot, and if you slip it may be difficult to stop. There may also be hidden hazards underneath (ditches, streams etc). If you are concerned, talk to members of your party and if appropriate, consider walking around these areas. If you are thinking about crossing any snow, always ascertain, as far as possible, what risks are involved and only cross if you think it is safe to do so.
  • Rock Falls – due to the easily fractured nature of limestone, loose rocks and rock fall are a significant feature of the mountains. Take care when walking near the base of cliffs, and consider taking a climbing helmet if planning a long walk in such areas. Be careful not to dislodge loose rocks yourself, as there may be other people below you. Warn other if you dislodge a rock. In English the usual shouted warning is ‘Below!’, but in Austria you should shout ‘Achtung!’.
  • Steep, loose paths – many of the waymarked routes in the area include sections of steep, rocky track, often loose under foot. Walking poles are widely recognised as being helpful on such terrain. Check the gradient of any paths you are unsure of using a map and looking at the contour intervals (there is a contour interval of 40 metres on the 1:50,000 scale Kompass maps). If faced with exceptionally steep ground, the general rule to remember is not to go up if you don’t think you can come back down.
  • Vertigo – many of the routes in the area include paths that traverse steep sided sections of mountainside. If you suffer from vertigo then sections like this can give you a sense of exposure. Plan your walks carefully.

Emergency Procedures

Based on information published by the Austrian Alpine Clube and the British Mountaineering Council – for anyone wishing to take the following emergency notes with them on an itinerary, a printed copy is available:

  • Stay calm and do not do anything on impulse.
  • Evaluate the situation and identify the actual dangers;
  • Take immediate and sensible precautions to prevent further risk;
  • Give spare clothing to the injured person and do your best to provide shelter
  • All reasonable efforts should be made to cope with the situation without resorting to the rescue services, providing that you do not make any injuries worse than they are already. If self-help is not possible, rescue services should be contacted. Call for 112. The rescue team will need to know where you are and have an idea about the condition of the victim;
  • If you do not have a mobile, you would have to use a nearby refugio, or descend to find a landline. Choose a safe route – this might not be the quickest, but the possibility of a second accident must be avoided;
  • Mark the casualties’ position on a map and take it along with you. Going for help is a relatively easy decision to make if there are four or more people in the party. At least two can leave to ring for help, leaving one to care for the casualty. If there are only two or three in the group then this becomes a more difficult judgement. In this situation, attracting help from others in the mountains will help;
  • To attract attention use the International Distress Signal, using either a light, a whistle or by shouting: six long flashes of a torch/blasts of a whistle/shouts/waves in succession, repeated at one minute intervals. Repeat until replied to. A reply is given 3 times a minute (every 20 seconds) in either a visible or audible manner. If a helicopter is involved, the pilot’s questions can be answered as described on the right;
  • If no local help is forthcoming a decision will have to be made to leave the casualty alone or potentially sending somebody on his or her own. To make this decision you would have to consider the injury, the conditions and the capabilities of the other members of the party; and
  • As far as the injured are concerned, do for them only those things that you are certain you can do safely.

Emergency Contact – Call 112

If the operator manning the emergency line does not speak English and you are unable to communicate, please try calling one of our staff and we will relate the information as best we can.

  • Call 112 – give your full name.
  • Say where you are calling from and let them know your telephone number.
  • If the location of the accident (and casualties) is far away, try to memorise some landmarks to help the search party find the group.
  • Explain in brief what has happened.
  • Give the time of the accident and the exact number of casualties and their relative conditions.
  • Give the number of people in the rest of the group still at the accident, and try to remember the colour of their jackets etc. in order to aid finding them.
  • Describe the weather conditions and the visibility.
  • Do not leave the place from which you are making the call, in case the rescue services have to contact you again.

Mountain Weather

We keep a firm eye on weather conditions and try to ensure it is safe to proceed with an excursion, but it is everybody’s responsibility to consider the possibility of cancelling an excursion (and voice any anxiety) if worried about the risk of adverse weather conditions.

  • Winds increase and temperatures drop at altitude
  • Snow and ice are not uncommon at high altitudes, especially in early and late season
  • Take plenty of liquid (min. 2-3 litres)
  • Protect yourself from the sun with high factor sun cream, sunglasses and a hat
  • Plan your route according to the weather
  • Plan for worse weather than forecast as the weather can change rapidly
  • Always carry clothing for poor weather, even if the day starts fine

We have your details and we will send you a brochure as soon as possible. You can view our beautifully presented online version by clicking here or by clicking on the brochure below – It is also possible to download a pdf version.

If you are keen to book accommodation now or would like any advice, please call us on 01799 513331 or make an enquiry here.

You will receive a confirmation by email with a link to the online brochure, please check your junk email folder in case and mark enquiries@_colletts.co.uk as a safe sender.

Thank you for making an enquiry for a walking holiday in the Hohe Tauern – Austrian Alps.

You will receive a confirmation by email, please check your junk email folder in case and mark enquiries@_colletts.co.uk as a safe sender.

Kelly, Pete or Jenny will check on our availability and your specific requirements and get back to you with regards to your enquiry as soon as possible. If you need an immediate response please call 01799 513331 (if calling from outside the UK please call 0044 1799 513331).