Customer Reviews & Testimonials
Kelly met us outside the hotel in the middle of a torrential thunderstorm with a welcoming smile in her bare feet and under an umbrella and ushered us in to the dining room for dinner. What more can I say!
Having previously holidayed with colletts in the Dolomites we were confident that you would be able to provide the sort of holiday we were looking for again but at a different destination.
Kelly and her team could not have been more helpful and friendly and made our holiday a great success , they are a huge asset to your company!
Excellent email advice from one of your staff re train travel and links from UK to Erhwald following my query .
More knowledge demonstrated there than shown on your website .
The beauty of Erhwald is you can have a wonderful holiday and be without a car .having now had the experience of Eurostar and night sleeper , would next time fly to Munich and then catch the train .
Your staff were very knowledgeable and helpful in advising on walks etc. Especially advice on a big walk the pair of us did up to Wiener-Neustadter Hut and then up to summit of Zugspitze. The so-called via ferrata was more of a 'protected scramble' except for one short section, but the whole thing was pretty exhausting, so glad to get cable car down! We looked at three different weather reports which were all different but experience taught us which was the best one!
We have used Colletts 3 times before as a good introduction to new mountain areas. I like the opportunity to meet like-minded people while having advice always on hand. The suggested walking routes always turn out to be fantastic, so that relieves the problem of trying to work out one's own routes.
The hotel was good and Erhwald seems a good location close to a large number of potential walks etc.
Contact with the office to discuss possibilities and book holiday was outstanding. The response of the staff and customer service was always excellent, efficient and extremely helpful.
The hotel staff were very welcoming and the Colletts' staff gave us the information we needed to allow us to settle and become familiar with our surroundings. Further information was given during office hour.
This was a great holiday overall, wonderful scenery, hotel, food, company and walking. Staff in the resort could not have been more helpful, their enthusiasm for the area was very infectious!
We will definitely book with Colletts again.
We got back on Sunday from our week in the Austrian Alps which was a great holiday. Weather was perfect and the scenery absolutely stunning.
I would like you to pass on to the owners how impressed we were with the Collett's staff on site - Kelly, David, Cam and Clare. They were so enthusiastic and helpful and nothing was too much trouble - they were also great company over dinner. They were great ambassadors for Collett's and certainly made a big difference to our holiday.
Once again to say what a well organised holiday we had thanks again to all Collett's staff. David , Kate , Clair and Kelly were great.
I would be more than happy to book with Colletts again but also to recommend them to others.
The format was perfect for me. I was travelling solo , and didn't have to organise very much for myself. I was made to feel very welcome , and was instantly part of a large friendly group of people. Mealtimes were very sociable. Congratulations to the Collets team for making this happen
Previous experience with Colletts has been excellent. We like the "formula" and were particularly attracted to visisting a new destination. We had an awesome holiday in Austria. Everything ran so smoothly that it is hard to believe this is your first year in Ehrwald. Kelly, Kate, Clare and Daffydd worked very well as a team and we would like to thank them very much for enabling us to have an excellent holiday.
We really appreciated the team - Kelly, Kate, Dafydd and Claire, they were so helpful and very interesting company on our walks. We have enjoyed all our holidays with Collett's
We have been on several holidays with Collett's now and have always had very enjoyable Winter and Summer holidays. Always great staff ! We would like to say that we were very well looked after by all the Collett's staff based in Ehrwald. Kelly and the team, Kate, Claire and Daffydd were all outstanding. They couldn't be more helpful and did everything they could to make our holiday as enjoyable as possible.