Collett's Mountain Holidays ~ Winter Holiday Questionnaire

Name

Post Code

E-Mail Address *Required

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How would you describe your overall level of
satisfaction with us as your tour operator?

Excellent Good Average Unsatisfactory

Which village did you stay in?

Arabba Corvara Pedraces Badia

How did you rate the following:
The way we dealt with your initial holiday enquiries?	Poor 1 2 3 4 5 Excellent
Pre-departure administration and information?	Poor 1 2 3 4 5 Excellent
How would you rate our website? (if applicable)	Poor 1 2 3 4 5 Excellent
Is there any way we can improve our website? (if applicable)
Our Online Guest Handbook?	Poor 1 2 3 4 5 Excellent

Is there any way we can improve our Online Guest Handbook? (if applicable)

Comments or Ideas?

How did you rate the following:
1). For all arrivals:
Your welcome, arrival information and being settled in?	Poor 1 2 3 4 5 Excellent
Comments or Ideas?
2). If you used our Airport Transfer Service:
Did we provide a smooth, safe and efficient journey?	Poor 1 2 3 4 5 Excellent
Was your transfer vehicle clean and tidy?	Poor 1 2 3 4 5 Excellent
Comments or Ideas?

Did your accommodation fall short of expectations?	Yes No If yes why?
How did you rate the following:
Cleanliness on arrival	Poor 1 2 3 4 5 Excellent
Cleaning during your stay (Not applicable for self caterers)	Poor 1 2 3 4 5 Excellent
Breakfast	Poor 1 2 3 4 5 Excellent
Packed Lunches	Poor 1 2 3 4 5 Excellent
Dinner	Poor 1 2 3 4 5 Excellent
Hospitality	Poor 1 2 3 4 5 Excellent
Comments or Ideas?

How did you rate the following:
Access to relevant information at Office Hour.	Poor 1 2 3 4 5 Excellent
Helpfulness and knowledge of our staff.	Poor 1 2 3 4 5 Excellent
Ideas & Information Files and Route Laminates.	Poor 1 2 3 4 5 Excellent
Comments or Ideas?

What brought you to the Dolomites? (e.g. Downhill Skiing, Snowshoeing etc.)
How did you rate the following:
Selection of Ski Itineraries offered.	Poor 1 2 3 4 5 Excellent
Selection Snowshoeing Activities offered.	Poor 1 2 3 4 5 Excellent
Group sizes.	Poor 1 2 3 4 5 Excellent
Transport Arrangements.	Poor 1 2 3 4 5 Excellent
The role and performance of our Outdoor Staff.	Poor 1 2 3 4 5 Excellent
Comments or Ideas?

How did you rate the following:
Measures taken by us concerning safety on the mountain.	Poor 1 2 3 4 5 Excellent
Were we effective in making you aware you did everything at your own risk?

Why did you choose Collett’s Mountain Holidays?
Did you get value for money?
Would you book with us again?	Yes No If no why?
Where else would you like to see us offering holidays?
Is there anything else you would like to add?

Winter Holiday Questionnaire

Thank You for your time
Any information you submit will not be passed on to any third parties. We may from time to time send you emails regarding our holidays.