Skiing & Snowshoeing Holidays in the Italian Dolomites ~ Click for a larger image

Winter Holiday Questionnaire

If you have the time, please feel free to make comments and suggestions, especially if a score is 1 or 2. Otherwise, just check the boxes below and you should complete the form very quickly.

Please leave blank any fields that are not applicable.

Unfortunately, I cannot guarantee it will be possible for me to acknowledge personally any suggestions you might make - but rest assured we will consider all suggestions and ideas seriously.

I look forward to hearing from you and thank you in advance for taking the time to complete this form.

Tom Collett - admin@colletts.co.uk 01799 513331

Your Details

Name
Post Code
E-Mail Address *Required
Please Type Your E-Mail Address again
How would you describe your overall level of
satisfaction with us as your tour operator?
Excellent Good Average Unsatisfactory
Which village did you stay in?
Arabba Corvara Pedraces Badia

Pre-departure

How did you rate the following:
 
The way we dealt with your initial holiday enquiries?
Poor 1 2 3 4 5 Excellent
Pre-departure administration and information?
Poor 1 2 3 4 5 Excellent
How would you rate our website? (if applicable)
Poor 1 2 3 4 5 Excellent
Is there any way we can improve our website? (if applicable)
Our Online Guest Handbook?
Poor 1 2 3 4 5 Excellent
Is there any way we can improve our Online Guest Handbook? (if applicable)
Comments or Ideas?

On Arrival

How did you rate the following:
 
1). For all arrivals:
Your welcome, arrival information and being settled in?
Poor 1 2 3 4 5 Excellent
Comments or Ideas?
2). If you used our Airport Transfer Service:
Did we provide a smooth, safe and efficient journey?
Poor 1 2 3 4 5 Excellent
Was your transfer vehicle clean and tidy?
Poor 1 2 3 4 5 Excellent
Comments or Ideas?

ACCOMMODATION & MEALS

Did your accommodation fall short of expectations?
Yes No If yes why?
How did you rate the following:
Cleanliness on arrival
Poor 1 2 3 4 5 Excellent
Cleaning during your stay (Not applicable for self caterers)
Poor 1 2 3 4 5 Excellent
Breakfast
Poor 1 2 3 4 5 Excellent
Packed Lunches  
Poor 1 2 3 4 5 Excellent
Dinner
Poor 1 2 3 4 5 Excellent
Hospitality
Poor 1 2 3 4 5 Excellent
Comments or Ideas?

OFFICE HOUR

How did you rate the following:
Access to relevant information at Office Hour.
Poor 1 2 3 4 5 Excellent
Helpfulness and knowledge of our staff.
Poor 1 2 3 4 5 Excellent
Ideas & Information Files and Route Laminates.
Poor 1 2 3 4 5 Excellent
Comments or Ideas?

Organised Downhill Skiing, Snowshoeing & Other Activities

What brought you to the Dolomites? (e.g. Downhill Skiing, Snowshoeing etc.)
How did you rate the following:
Selection of Ski Itineraries offered.
Poor 1 2 3 4 5 Excellent
Selection Snowshoeing Activities offered.
Poor 1 2 3 4 5 Excellent
Group sizes.
Poor 1 2 3 4 5 Excellent
Transport Arrangements.
Poor 1 2 3 4 5 Excellent
The role and performance of our Outdoor Staff.
Poor 1 2 3 4 5 Excellent
Comments or Ideas?

At your own risk and winter mountain safety

How did you rate the following:
Measures taken by us concerning safety on the mountain.
Poor 1 2 3 4 5 Excellent
Were we effective in making you aware you did everything at your own risk?

General

Why did you choose Collett’s Mountain Holidays?
Did you get value for money?
Would you book with us again?
Yes No If no why?
Where else would you like to see us offering holidays?
Is there anything else you would like to add?

Thank You for your time

Any information you submit will not be passed on to any third parties. We may from time to time send you emails regarding our holidays.

Collett's Mountain Holidays is bonded and regulated by ABTA and AITO

Collett's is a regulated, independent walking holidays specialist committed to the highest levels of personal care and attention to detail on all walking, skiing and Alps walking holidays. Abroad, we respect the people, character and local customs of our featured destinations for our walking holidays, via ferrata holidays, skiing holidays or snowshoeing holidays. We are a member of the Association of Independent Tour Operators abiding to its Quality Charter and encouraging high standards of quality and service. Finally, Collett's is bonded through ABTA and guarantees the protection of all holiday payments. Collett's Ltd. is registered in England No. 3467538 @ Rae House, Dane Street, Bishop’s Stortford, Herts, CM23 3BT - Directors: T.J.E Collett & P.Melia. All photos are copyright Collett's Mountain Holidays unless otherwise stated.